Hi , I would like to return this TV .
neutral
user
Sure , do you have the receipt ?
neutral
assistant
Yeah here you go . Actually I also want to return this keyboard .
neutral
user
Ok . may I ask what is the reason for returning these products ?
neutral
assistant
The TV flickers a lot when I am watching a movie and at times the image is not very clear .
neutral
user
I see , and what about the keyboard ?
neutral
assistant
I spilled some coffee on it and now it won't work .
neutral
user
I am sorry mam , but we can only exchange or refund defective products , we cannot take responsibility for misuse or damages .
sadness
assistant