Hello . I sent out my laundry yesterday.Aren ' t they ready ?
neutral
user
They'll be ready by this afternoon .
neutral
assistant
Oh , no ! I'm leaving for Japan at 11 this morning .
surprise
user
Is that right ? We're very sorry .
sadness
assistant
I thought it was " the same day " service.Anyway , please do hurry .
neutral
user
I'm afraid we can't return it by 11 o'clock .
sadness
assistant
Well , then , would you send it to Japan , please ?
neutral
user
Yes , we'll do so .
neutral
assistant