You really need to look at some of the problems we are having with the apartment .
neutral
user
That apartment never had any problems before . Are you sure the problem isn ’ t you ?
neutral
assistant
We spoke with you the first week we moved in about things that you promised to fix .
neutral
user
Where do you think you have problems ?
neutral
assistant
There is no hot water , the bedroom has a broken window , and there are rats in the kitchen .
neutral
user
You know , no one else who has been in that apartment has had a problem before .
neutral
assistant
You are obligated to maintain your building and my apartment .
neutral
user
I will fix these problems when I get around to it .
neutral
assistant
I will be withholding my rent check this Friday unless these problems are addressed immediately .
neutral
user
You can ’ t do that ! It ’ s illegal !
anger
assistant