What may I help you with ?
neutral
user
I need to file a complaint .
anger
assistant
What is your complaint about ?
neutral
user
I got robbed .
anger
assistant
When did this happen ?
neutral
user
It happened this morning .
neutral
assistant
What was taken ?
neutral
user
My wallet and cell phone .
neutral
assistant
Did you get a good look at the person who robbed you ?
neutral
user
I sure did .
neutral
assistant
Would you able to pick him out of a line-up ?
neutral
user
That shouldn't be a problem .
neutral
assistant