How can I help you today ?
neutral
user
I am returning something that I bought yesterday .
neutral
assistant
What would you like to return ?
neutral
user
I'm returning a cellphone .
neutral
assistant
Was there something wrong with it ?
neutral
user
It's defective .
neutral
assistant
What isn't working on it ?
neutral
user
It keeps turning off on it's own .
neutral
assistant
Alright , do you have the receipt ?
neutral
user
I have it right here .
neutral
assistant
I'm going to take care of this and refund your money .
neutral
user
Thanks for your help .
happiness
assistant