I hate to do this , but I've got to cancel a reservation I made earlier this week .
neutral
user
All I need is your name , phone , and reservation date .
neutral
assistant
My name is Rudy Randolph . I'm at 818-555-1234 . The reservation was for April 9 .
neutral
user
Randolph , Rudy . Let me hit one button , sir , and now your reservation is cancelled .
neutral
assistant
Okay , thank you . I'll make another reservation as soon as I can .
fear
user
It's been my pleasure to help you .
fear
assistant