Share this Story: Downtown London call centre adding 200 workers
Downtown London call centre adding 200 workers
Norman De Bono
A London call centre is investing $2 million in its downtown office and adding 200 workers.
Bill Gosling Outsourcing, which does sales for financial services businesses and customer service, largely for CAA roadside assistance, has expanded its office at Citi Plaza by 8,000 square feet, to 30,000 sq. ft., chief executive David Rae said Thursday.
"The sector is strong. We have accounts that are growing and we're diversifying," Rae said.
Gosling, a Canadian business headquartered in Newmarket, acquired Alliance iCommunications in 2015. Gosling has more than 2,000 employees in four countries.
"We made the investment to get into new services that were not core to our business by acquiring Alliance. We knew the operation in London would require some capital from a refurbishment standpoint," Rae said. "It needed some TLC."
The company now has 425 staff members in London and will hire the additional 200 over the course of the next year.
"When we first expanded into London in 2015 it was largely due to the talent and depth of London's labour market," Rae said.
Gosling also announced it will increase worker wages, in light of the province boosting the minimum wage, to at least $14 an hour in January. It will pay between $14.75 and $16.65 an hour. In addition, all new employees will receive an automatic 50-cents-an-hour raise after six months.
"If we want to attract the best candidates and retain our current employees, we need to be more than a minimum-wage employer," Mike Nolet, a senior vice-president, said in a statement.
ndebono@postmedia.com
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