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Order Products Customer account
Modification order Order status Withdrawal Discounts/Vouchers Missing documents Order process Returns / Refund Delivery not received Transport breakage Wrong item received Item missing Quality
Availability Product information Kiddy breakage guarantee Quality
Changes/Deletion My Club Log-In/Registration Newsletter
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.
Where did you purchase the product?
Please choose Retail Villeroy & Boch online shop
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
Name and address of the retailer
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Item & description of fault
Item number or product description
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Description of complaint
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Simply call our service hotline. Our customer care center is here to help.
1-800 845-5376 (toll free) for all your questions about dining.
Our service hotline is available Monday through Friday from 8 am until 5 pm. If you reach us outside of these hours, please leave a message on our answering machine. We will call you back as soon as possible.
Or would you prefer to write us?