Accolade Support Work at Home Jobs Review – Are They Legit?
Welcome to my review of Accolade Support call center jobs.
It's frustrating; stressing about money, struggling to pay the bills, or just trying to escape a job you don't like.
You're not alone. Many people feel trapped with no way out and would give anything for the opportunity to work from home.
Companies like Accolade Support claim they can help but are they legit?
I was curious as well…
In this review, I will go over who Accolade Support is, what they do, and whether they can help you. I'll also discuss the benefits and the drawbacks, the requirements, the application process, and other important information you should know, including…
What is Accolade Support?
How Do Accolade Support Call Center Jobs Work?
Are Accolade Support Jobs Legit?
Accolade Support Reviews and Complaints
What I Like About Accolade Support Call Center Jobs
Please note, I am not a member or an affiliate for Accolade Support. This review has been researched with information and/or testimonials available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not apply to, or agree with, all persons or situations. See full disclaimer for more info
Accolade Support offers call center services to various companies and organizations such as Dell, Holiday Inn, Rosetta Stone, Walgreens, and Walmart.
Founded in 2001, Accolade Support is headquartered in Albuquerque, New Mexico. They employ US-based support agents like you who want to work from home.
They don't always hire. However, when you see Accolade Support jobs posted, they are typically for outbound telemarketers.
Having said that, they also hire…
Inbound sales call center agents
Customer service call center agents
Technical support call center agents
Let's face it, any work-at-home job is suspicious. Of course, you want it to be legit, but without brick walls, corner to corner carpet, and cubicles with real people answering real phones, you have to wonder… is this job a scam?
Accolade Support has the same issue as similar companies that offer work-at-home jobs such as Teletech, Arise, and Transcom. They get accused of being a scam because fraudsters post job ads pretending to be them.
It works like this…
You find a job posting that looks legitimate. The job description makes sense, the contact person seems real, and when you research the hiring company, everything checks out.
So you respond to the ad.
What you don't know, though, is that person hiring you is a scammer. They use the promise of work to get your personal information, including your banking information which they claim is required to receive payments.
The scam often gets more elaborate and has evolved over the years. For example, they may ask for money to send you phone and computer equipment with the promise you'll be reimbursed.
Of course, once you send them money, you never hear from them again.
Because the original ad said Accolade Support, and the recruiter claimed to work for Accolade Support… Accolade Support gets accused of being a scam.
This bait and switch scheme is used on all legitimate companies that offer work-at-home jobs.
The best way to protect yourself is to ensure all communication is done via official channels. For example, email communication should come from an @accoladesupport.com address, not from a generic email such as Hotmail or Gmail.
You should also avoid third-party messaging apps unless you are certain the person you are communicating with works for the company they claim to be (in this case, Accolade Support).
If you're unsure, look up the company independently to get the correct contact information and call them.
So, although Accolade Support is legit, some job postings using the name Accolade Support may not be.
Accolade Support hires independent contractors for their outbound telemarketing positions and some inbound support jobs.
Outbound sales roles require cold calling. Your goal is to sell Accolade Support call center services to businesses in the US. They will assign you several states, and it's up to you to get leads and close sales in your assigned territories.
You will be working remotely from home for Accolade Support.
As a telemarketer in this position, you will need to talk with business owners, CEOs, company directors, managers, etc. Whoever has the power within an organization to make decisions.
Inbound support agents respond to customer queries and deal with customer service issues. You may also be asked to expand sales opportunities by asking for referrals or offering upsells.
Technical support agents work on a team that provides 24/7 technical support for specific products.
Accolade Support jobs range from part-time to full-time with various flexible schedules.
Are Accolade Support Call Center Jobs for You?
You'll like that you can set your own working hours between 9am to 4pm, but outbound sales calling is not for everyone.
Telemarketing-type jobs require a charismatic phone presence, an uncommon ability to handle rejection, and strong communication skills. You should also have a knack for taking notes and keeping track of your conversations so you can follow up with prospective buyers.
You don't want to be pushy, but you also need to convince them to buy what you're selling.
The good news is that you're not alone. Accolade has a support team who can help you.
Accolade Telemarketing Job Requirements
Basic requirements for the outbound telemarketing position include:
You must be a legal resident of the United States and able to work without a visa or sponsor.
Be of legal age (18 or older in most jurisdictions).
You must have a computer (PC or Mac) with a high-speed internet connection.
Familiar with computers and have knowledge of MS Office, Google Docs, and similar programs.
Being a call center agent, you need a quiet place to work.
You must have a landline with unlimited long-distance calling. A mobile phone with a strong connection is also acceptable.
Accolade Support requires outbound sales telemarketers to commit to 25 hours or more each week (for getting leads and closing sales).
Preferred Skills and Experience for Accolade Support Call Center Jobs
To stand out from other applicants, the preferred skills and experience for Accolade Support call center jobs include:
At least 2 years of experience in an inbound and outbound call center environment.
At least 2 years experience in cold-call telemarketing.
General sales and marketing experience.
Online communication skills.
Knowledge of various lead generation and communication channels (such as social media).
Experience in customer service is also a plus.
If for some reason you don't qualify, you can also earn a few bucks from home with online survey sites like surveyjunkie.com and Inbox Dollars.
To be clear, online surveys are a great way to make money in your spare time but they won't make you rich, They are a good way to get started if you've never made money online before.
They can also be a stepping stone to something more serious like an online business.
You may be at home because of difficulties with your health or young ones to look after. Or maybe you're tired of working for someone else.
If that's the case and a full-time income online is what you want, knowing how and where to get started is what you need in order to get what you want.
How Much Do Accolade Support Call Center Jobs Pay?
Outbound Telemarketing jobs currently pay up to $100 per sale.
To give you an idea about their products and services, you will be selling Accolade Support call center services are priced anywhere from $199 to $1,499 per month.
How to Apply for Accolade Support Jobs
To apply for Accolade Support call center jobs, follow these steps…
Submit your resume through their site.
If you are considered for the position, Accolade Support will review your resume and email you their response. First, you will receive an email with a survey and screening form to complete (this will take about 15 minutes to complete).
If you pass, they will email you again to schedule a phone 30-minute interview.
You'll receive another email from Accolade Support if your phone interview goes well. Be prepared for a scheduled test call that can take around 20 minutes to complete.
In the final step, if you are selected for the position, you will be contacted to discuss the details of the position.
For a company that has been around for 19 years, I was surprised to find few reviews or complaints about Accolade Support. That's generally a good sign, although it could also mean fewer Accolade Support jobs than their job postings imply.
Their Better Business Bureau profile was opened in 2007, and at this time, there are no complaints filed against them. That's unusual but not unheard of. And because there are no complaints, they have an A+ rating.
Source: Better Business Bureau
Accolade Support provides a legitimate opportunity for people to work from home.
Decent pay.
Flexible work schedule.
No benefits or fixed income.
Outbound telemarketing is not for everyone.
Few reviews suggest they don't hire as often as job postings imply.
I know you want to make money from home, and if you're comfortable on the phone, Accolade support may be a great way to do it.
If you've got bills piling up and debt weighing you down, this is an excellent way to supplement your income and get back on your feet.
Cold calling can be challenging for some people, though, and dealing with rejection sounds easier than it is. You might be able to sustain it for a while, but it takes a toll on most people.
Their inbound positions may be more suitable to your skill set and personality, but the qualifications for those roles are also more specific.
If you're not qualified for an inbound support job or Accolade is not hiring at the moment, you have some alternatives.
You might be a student in school or a single parent at home. You may have health challenges that make regular work difficult, or maybe you just hate your job and you're desperate for a way out.
If that's the case, an online business may be what you want.
Sites like Survey Junkie will pay you for your opinion and Inbox Dollars offers rewards for doing things like watching videos, visiting websites and searching the web.
Of course they won't make you rich, but if you've never made money online before, they can be a good place to start.
I hope my Accolade Support Work From Home review has been helpful. If you have any comments, questions, or experience with Accolade Support, please share in the comments section below.
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