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Dynex Certified Service
Dynex DSX® Service Contract
Dynex DS2® Service Contract
Dynex Technologies Training
Dynex DS2 Advanced Users course
Dynex DS2 Advanced Plus Training Course
Dynex Microplate Readers
Dynex Microplate Washers
Field Service & Repair
Return to Base Service & Repair
Software / Hardware Updates
Service Management, Quality & Service Level KPIs
Telephone Technical Support
Supply of Loan POC Equipment
Dynex Opsys MR™ Microplate Reader
Dynex Opsys MW™ Microplate Washer
Dynex DynaWash Microplate Washer
Dynex DynaRead Microplate Reader
EKF™ Altair 240 Chemistry Analyser
EKF Excel™ Chemistry Analyser
Dynex DSX® 4-Plate ELISA Processing System
Dynex DS2® 2-Plate ELISA Processing System
DYNEX Agility®
Dynex DYNABLOT Heat
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Reagents, Calibrators and QCs
Glycated Serum Protein LiquiColor® Assay
B-Hydroxybutyrate LiquiColour® Test
Procalcitonin LiquiColour® Test
Blood Disorders and Sepsis
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Kidney & Renal
About Aspect Scientific
Aspect Scientific Office
Aspect Scientific HQ is based in a peaceful rural location on the historic Oulton Estate near Tarporley, in Cheshire, North West England. However our services span throughout the British Isles with our team of Field Service Engineers.
Aspect Scientific was formed by Phil Emsley and David Wilkinson in 2015. Since then the company has gone from strength to strength and we now have a large team working with some of the world's most well known diagnostic instrumentation manufacturers and suppliers.
We specialise in the Technical Service and Support of Medical Diagnostic Instrumentation across various areas, such as clinical pathology, veterinary and food industry testing.
Technical Services we provide include:
• Preventative Maintenance (PM) Servicing
• Breakdown Response
• Fault Diagnosis and Repair
• Installation and Commissioning Services
• Hardware and Software Update Rollout and Implementation
• Telephone Technical Support
• Co-ordination of Customer Support and Case Handling
• Return To Base Service Centre Repair
• Pre-Delivery Inspection and testing
• Instrumentation Transportation
• Management, Maintenance and Supply of Loan Instruments
From our Customer Service Team to our Service Engineers, we are dedicated to delivering a fast, efficient and friendly service. Find out more about the Aspect Scientific team below…
Phil Emsley
Phil Emsley	- Managing Director
Brief working history
Phil Emsley has over 18 years of experience in the service and repair of medical diagnostic instrumentation, within both Service Centre (Workshop) and Field Service based roles as an Engineer. In addition Phil has many years' experience within Service Centre management and Field Service Management roles and prior to starting Aspect Scientific Phil was the Service Manager for Alere Ltd managing nationwide field service activities provided by the Alere Technical Support team. Over the years he has gained experience in providing direct customer support and managing technical services being provided for a huge range of instrumentation, across many different laboratory disciplines.
When he's not at work Phil enjoys spending time with his family, especially his nieces and nephew. He also likes to spend time working on classic car restoration projects and is the proud owner of a DeLorean and a Lotus Carlton. When he's not working on his own cars, Phil enjoys going to motoring / classic car shows and events. He loves listening to music, especially progressive rock and metal and has been playing the drums for the past 8 years on and off when time allows! He enjoys winding down by going for long walks in the countryside.
Dave Wilkinson
Dave Wilkinson	- Operations Director
David Wilkinson began his career in the Medical Diagnostic Industry in 1999 as an apprentice Service Engineer while studying Electronics at Mid Kent College. Over the last 18 years he has accumulated a wealth of customer support experience and worked on a vast range of instrumentation which cover many different laboratory disciplines. Previous to becoming Operations Director at Aspect Scientific, David spent 9 years with Alere Ltd. originally as a Field Service Engineer and later being promoted to Senior Service Engineer. In more recent years his role has allowed him to gain a huge amount of team management and coordination skills.
When he's not at work, David is an all-round music lover, and enjoys listening to a wide variety of musical styles and artists. When not taking on vocal and guitar duties with a few likeminded colleagues, he can often be found perfecting his ever growing list of celebrity impersonations! David loves spending time with his family – the recent four legged addition means that they are all now keen countryside ramblers.
Andrea Horridge
Andrea Horridge	- Technical Support and Quality Manager
Andrea Horridge was a Biomedical Scientist in an NHS Microbiology Laboratory for 13 years and rotated around all aspects of routine bacteriology, serology, mycology and parasitology.
In 2006 she moved on to a Technical Support Specialist role at Bio-Stat Diagnostic Systems / Inverness Medical UK / Alere Ltd. Andrea's role involved troubleshooting and helping users of the lab instruments that she had experience with and indulged her passion for helping others. Over the years Andrea's experience of a wide range of laboratory and Point Of Care instruments used in various settings within healthcare diagnostics increased. Andrea's role developed to Technical Support Team Leader, where she helped to train and mentor the members of the wider team. She joined Aspect Scientific in 2015 to head up the Telephone Technical Support of the Dynex Technologies ELISA Automation systems, this has since extended to other instrumentation also. Andrea has taken an interest in the Quality Management systems of the business and in doing so ensured that Aspect Scientific were certified to ISO9001 within the first year of business.
When she's not at work, Andrea enjoys keeping fit by going to a boot camp class once a week and occasionally getting involved with local Park Runs, which she claims help her to feel less guilty about her longstanding Cream Egg addiction. She loves going to the movies with her son Lucas (she's secretly addicted to good animated films involving Minions, Penguins or Lego!) and consuming as much popcorn as possible while she's there. Andrea is a keen skier and she and her family try to go skiing once a year, mainly to enjoy the Glühwein/Vin Chaud!. Andrea's claim to fame is that she appears 3 times on Peter Kay's 'Live at the Albert Halls' performance!
Nigel Harrison
Nigel Harrison	- Field Service Engineer
Nigel Harrison has spent the last 26 years in Medical Engineering and Technical Service having worked for companies such as Motorola, Gambro Lundia, Alere Ltd and Eppendorf. Nigel joined Aspect Scientific in early 2016 as a Field Service Engineer, although he has worked with other members of the team for many years previously at Alere.
When he's not at work, you can find Nigel half way up a mountain in North Wales, freezing cold and photographing front line fighter aircraft flying through the valleys below.
Ian Morton
Ian Morton	- Field Service Engineer
Ian Morton served in the Army for 23 years as a Weapons Systems Engineer with the Royal Electrical and Mechanical Engineers. During this time he was deployed to Afghanistan, Iraq, Bosnia, Kosovo and Kuwait where his daily duties involved repairing and setting up weapons systems involved within the British Army. Ian was also involved in the Army Weapon Development Branch whereby he would go and train and work in collaboration with the civilian weapon systems companies to develop defence systems.
Once retired from the Army Ian joined Alere Ltd as the Workshop Supervisor where he was responsible for the pre-delivery inspection, setup and testing of all Alere laboratory and Point Of Care instruments and the Workshop repair processes of laboratory instruments. Ian joined Aspect Scientific in 2017 as a Service Engineer, where he has a dual role within both the Service Centre and on-site field service in the Northwest.
Ian was a very keen sportsman and represented the Army in both Rugby and Athletics, he still keeps himself fit and can be found at the gym every morning before work.
Archie Valdez
Archie Valdez	- Field Service Engineer
Archie Valdez graduate from Adamson University Manila in the Philippines with a degree in Electronics and Communication Engineering, following this he worked within telecommunications with Nokia and Vertu for many years, followed by a move to Avionics with Panasonic.
He progressed his career into medical diagnostic equipment working on microbiology laboratory instrumentation with Biomerieux, prior to joining Aspect Scientific in 2018.
When not at work, Archie enjoys spending time with his family and watching movies. He is also a keen basketball player, table tennis player, and enjoys bowling too.
Mike Lower
Mike Lower	- Field Service Engineer
Before becoming involved in the medical device industry Mike Lower had over 17 years' experience within the field service engineering industry, mainly working with photocopiers and printers. He has worked for Panasonic and Canon in New Zealand and Kyocera in the UK.
When he's not at work Mike likes to spend time with his family and he enjoys the outdoors. He loves mountaineering, rock climbing and mountain biking. When he gets chance, he likes to explore the Scottish Highlands or the Lake District in order to pursue his passion for landscape photography.
Rui Oliveira	- Field Service Engineer
Rui Oliveira previously graduated from the Portuguese Air Force Academy with an electrical/electronics degree.
He has 25 years' experience within medical diagnostics, providing technical support and service on biochemistry, immunology, HPLC, ESR, Haematology and Urine analysers with companies such as Sysmex and Beckman Coulter. Rui joined Aspect Scientific in February 2019 as a Service Engineer covering Northwest England.
When he is not at work, Rui loves spending time with his family, watching and playing sport, and also travelling and reading.
Scott Sawicz
Scott Sawicz	- Field Service Engineer
Scott Sawicz has 27 years' experience within the reprographics industry working for companies such as Toshiba and Kyocera as a Field Service Engineer. The 6 years previous to starting at Aspect Scientific were spent as a Senior Engineer, providing support to colleagues and liaising with customers, and project management on major installations. Scott has also trained in management and leadership skills.
In his spare time Scott likes to travel with his partner, and is a keen darts player, "although definitely no Phil Taylor!".
Chris Ford	- Field Service Engineer
Chris Ford served his apprenticeship at GEC Marconi Avionics in the early 1980's. He became a Development Engineer working on advanced head up displays for fighter aircraft and night vision goggles for air and ground crew. Chris later moved into medical electronics and diagnostics as a Field Service Engineer looking after equipment across the UK, Europe & Scandinavia with specific experience in robotic liquid handling and flow cytometry.
When he's not at work, Chris enjoys spending time with his wife, daughters, and grandson. He can often be found out walking with his dog, enjoying the countryside and coast near his holiday home in Kent. He has an interest in aviation, having learnt to fly light aircraft when he was younger. Chris also has a keen interest in local & military history, and enjoys a nice pint of real ale in his local pubs in Kent.
Liz Emsley
Liz Emsley	- Customer Service Administrator
Liz Emsley has an Early Years degree in child psychology and sociology, and started her career in the Early Years/Education sector. She decided to take on a quieter career path(!) and moved into an Office Administration role in 2014. Her career progressed on to a role in the busy Contracts/Tenders/Office Support Team for a diagnostics company which involved call handling, dealing with customer enquiries, contract administration and sales team support tasks. Liz then moved to Aspect Scientific in April 2015 to take on the role of Customer Service Administrator.
When she's not at work, Liz spends most of her free time (and money!) on her beautiful Connemara horse Finn and loves taking him for rides out. Liz loves reading, her favourite authors being Philip Pullman and George R.R. Martin. Her claim to fame is that when she was 7 years old she met Robbie Williams at a meet and greet, but was too terrified to speak to him.
Lizzie Ennis
Lizzie Ennis	- Technical Support Specialist
Lizzie studied Microbiology with Immunology at the University of Leeds, followed by Liverpool John Moores University to study Biomedical Science, graduating in 2015. After graduating she joined QIAGEN, working within the Next Generation Sequencing department as a Technical Assistant, developing diagnostic assays as well as instrument and chemistry validation. After progressing to Senior Technical Assistant, she became involved with improvement processes, which included developing continuous improvement strategies for onboarding, training and health and safety. Lizzie gained her Yellow Belt LEAN process management qualification and also has an interest in health and safety and is heading up Health and Safety coordination at Aspect Scientific. Lizzie joined Aspect Scientific in September 2019 as a Technical Support Specialist, providing first line instrumentation technical support to our customers.
Outside of work, Lizzie loves to go on adventures with her son, visiting new places and countries. Weekends are spent visiting castles and national trust properties, often taking her nephew along with them. During rare child free time, Lizzie enjoys seeing friends, enjoying spa days, afternoon teas and shopping.
Joanne Smith
Joanne Smith	- Customer Services Administrator
Jo has joined the Aspect Scientific team after working in both legal administration and financial roles for many years. Jo has varied experience in office administration, data handling and customer services and now assists with general customer enquiries, service administration and scheduling, record keeping and order processing.
In Jo's spare time she enjoys arts and crafts, upcycling furniture and gardening during the summer months.
David Lawrence	- Service Coordinator
David has spent the last 30 years working in Administration & Field Service Co-ordination. Primarily for various divisions of Siemens in the UK, allocating field service resources throughout the UK & worldwide for Automation & Drives, PLC's, Gas Turbines & Water Technologies instruments. Having spent over 20 years at Siemens David moved onto Evoqua Water Technologies until the company head office relocated to Sevenoaks in Kent. From there David moved onto projects with a smaller company in the domestic waste water pumping industry & more recently in the construction equipment arena with the UK dealer for Volvo Construction Equipment.
Throughout his working career in customer service & field service coordination David has gained an excellent working knowledge of procedures & processes, systems & ways of working.
David has been happily married for 27 years, and has 4 daughters. He loves spending time with his family and is an avid Liverpool FC fan. When he has time to himself he is a keen reader, and loves nothing better than escaping into good crime fiction – getting through around three books a month has resulted in owning enough books for a small library!
Steve Pollitt
Steve Pollitt	- Service Centre Engineer
Steve Pollitt started his career working for Sharp Manufacturing as a Trainee Technician, working there for many years across several different roles and departments. Steve has over 25 years of experience as an Engineer repairing electronic equipment, primarily in Service Centre based roles within the Precision Manufacturing, Telecommunications/Data-Communications and IT Service sectors. In his previous role he was heavily involved in the successful set up of a brand new repair facility within a Global IT Services & Telecommunications company.
Steve enjoys spending time outdoors, walking in the countryside with his wife, son and Siberian Husky. He loves listening to music of all genres and has a keen interest in landscape photography, film editing and web & graphics design. Also when time allows, he enjoys flying RC drones and is aiming to acquire his Civil Aviation Authority license so he can fly them both commercially and responsibly.
Grace Williams	- Graphic Designer/Marketing Support
Grace Linnell started her career in the world of diagnostics when she was hired to help Bio-Stat rebrand to Inverness Medical. She then continued her career progressing to Marketing Communications Specialist, providing graphic design and marketing support across the UK and Europe. Grace has over 10 years of experience across various different business sectors and joined the Aspect Scientific team in early 2016.
When she's not at work, Grace enjoys keeping fit – usually done with a combination of Body Pump classes, chasing around after her daughter Alana and going horse riding when she can find the time. Keeping fit ensures that she can take part in an annual Cancer Research 'Pretty Muddy' event, raising money for a charity that is very close to her heart. She is also a member of her local ladies cricket team – making history as the first ever ladies team of the club, who went on to win their league in the first season.
Tom Clarke	- QA & RA Consultant
Tom Clarke has over 11 years of experience working in roles related to quality and regulatory compliance, predominantly in the pharmaceutical and medical device sectors. This has provided a depth of understanding of the requirements for compliance with industry specific regulations, as well as more broadly applicable international standards for quality, environmental and health & safety management.
Tom's most recent role was as the Head of Quality and Assurance and Regulatory Compliance for the largest Toxicology testing provider in the UK. More recently Tom started his consultancy company related to quality and regulatory compliance and works with companies across a broad range of industries.
In his spare time Tom likes to keep active. He plays football 2-3 times a week (as much as his joints can handle!), plays golf when he can and goes mountain biking regularly at the weekends. Tom loves going on holiday, but rather than lying on a beach he tries to incorporate activities such as skiing, wakeboarding, windsurfing and hiking into holidays to keep him occupied.
Back to Our Products
Always excellent response times to queries sometimes same day or if not always the next day. Sometimes difficult / longer fixes are needed and we understand that but have always been kept well informed and appreciate every effort that goes in to keeping our instruments running.
NHS Microbiology Customer
Want to find out more, or think we can provide a technical service solution for you?
Contact the Aspect Scientific team
Aspect Scientific Ltd. The Old Barn, Oulton Park, Little Budworth, Tarporley, Cheshire, CW6 9BL
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