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Accelerated Bachelor's / Master's Degree Program
Bachelor of Arts in Interdisciplinary Studies in Services Management
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JVEM Archives
JVEM Vol. 1, Iss. 1
An Examination of Luxury Suite Ownership in Professional Sports
The PyroMarketing Model: What Venue Managers Can Do to Create Customer Evangelists
Examining the Impact of Market Size On Facility Security Operations at Indoor Multipurpose Facilities on College and University Campuses
Volunteer Motivation and Satisfaction
"Build It Here!" An Examination of Pride Versus Economic Motivations of Citizens Voting for Public Stadium Financing
Needs, Concerns, and Future Challenges in Security Management of NCAA Division I Football Events: An Intercollegiate Facility Management Perspective
Motivations for Participating in Health Related Charity Sport Events
A Study on Cognitive-Affective Model of Sport Consumer Satisfaction in the Event of Taipei 101 Run-Up Race
Reserved: Best Practices for On-campus Football Parking for People with Physical Disabilities
NCAA Division I, II, and III Track and Field Hammer Throw Facilities: Compliant with International Safety Standards?
Public Recreation Facility Financing Trends: Taxpayer Backlash Causes New Models to Emerge
Book Review: Managing Sport Facilities, Second Edition
Luxury Suite Administrators: Essential to Success
Essential Components of a "Best Practice" Model for Tailgating Events
Accessibility doesn't happen by itself: An interview with Betty Siegel, J.D., Director of The Kennedy Center Accessibility Program
Book Review of Sport Facility Management: Organizing Events and Mitigating Risks
Perceptions of Terrorist Threat: Implications for Intercollegiate Basketball Venue Manager
Examining Gender Differences in the Effect of Spectator Motivation on Sport Consumption Behaviors at Collegiate Wheelchair Basketball Games
Interview: Larry Martin, Vice President, Sales-Sports
Consumer Attitudes Toward the Paralympic Games and Purchase Intentions Toward Corporate Sponsors of the Paralympic Games: Market Segmentation Strategy
Who Is in charge? An Analysis of NCAA Division I Arena Management Models
Changing Attitudes Regarding Ticket "Rights"
Interview: Geoff Moore, Chief Marketing Officer Circuit of the Americas
Professional vs. Collegiate Facilities: Perceived Motivations of Luxury Suite Ownership
Historic Structure Report: A Tool for Renovation, Reconstruction, Restoration and Rehabilitation of Sport Facilities
Interview: Roger Kornmayer, Managing Director, United States NUSSLI
2011 SEVT Lifetime Achievement Award: Alex Hodges
Selling the Best Seats in the House: Content Analysis of Premium Sales Positions Announcements
An Investigation of Risk Management Protocols at Triathlon Events
In the Continued Pursuit of Stadium Initiatives Following Past Failures: An Analysis of the Los Angeles Farmers Field Proposal
Understanding the Needs of Spectators with Disability Attending Sporting Events
An Investigation of Major League Soccer Attendance
Report from INTIX
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SEVT 2022
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College of Hospitality, Retail and Sport Management
Hospitality Management, Ph.D.
Our Ph.D. Students
The School of Hospitality and Tourism Management is home to one of the nation's premier graduate programs with a leading-edge curriculum and an innovative learning environment emphasizing leadership development for current and future researchers and educators. We are home to four research centers with internationally renowned faculty experts in tourism policy, destination management and marketing, human resources, customer decision making, revenue management, foodservice management, lodging and governance, among others.
As one of our Ph.D students, you'll have opportunities for research, field studies and work experience in premier national and international tourist destinations in an atmosphere that cultivates the lifelong business relationships and networking opportunities you'll need to advance your career.
Katheldra Alexander
Katheldra Alexander is a native of the Bahamas but has lived in North Carolina for 19 years. She graduated with a degree in hospitality management from Bethune-Cookman University and a M.S. in organizational leadership and change from Pfeiffer University.
Alexander has more than 20 years of industry experience specifically onsite foodservice operations servicing the higher education and corporate dining sectors. She has taught hospitality courses at the University of the Bahamas and held other training roles throughout her career. Her research interests include restaurant and food safety, diversity, equity and inclusion, and leadership and training. Katheldra is an inaugural fellow of the 2022 Bloomin' Brands DE&I Fellowship for AHED (Alliance for Hospitality Equity & Diversity).
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Alex Arhin
Alex Arhin is from the Central Region of Ghana, West Africa. Arhin received his B.S. in tourism management from the University of Cape Coast and his M.S. in tourism management and planning from the University of Girona. His research interests are in the areas of climate change adaptation and crisis management. In addition to his studies, Arhin enjoys traveling.
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Badr Badraoui
Badr Badraoui joined the College of HRSM in 2022 after earning a bachelor's in international business from Pforzheim University of Applied Sciences and Arts in Germany and a master's in business administration/major tourism from Lucerne University of Applied Sciences and Arts in Switzerland. A native of Rabat, Morocco, Badraoui's research interests include technological applications within the tourism and hospitality industry, customer experience, service management and experiential marketing. He has over 15 years of professional experience across seven countries and is fluent in four languages. In his spare time, Badraoui enjoys playing soccer, outdoor activities and visiting new places.
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Ali Iskender
Ali Iskender was born in Turkey to parents from Macedonia and Kosovo. Iskender obtained his bachelor's of science in economics from the University of Anatolia and in business administration from Uludag University, Turkey. He also participated in a one-year study at Opole University of Technology, Poland. After several years' experience working in accounting and finance, he attended the University of Florida, where he obtained his master's degree in tourism. His research interests include film-tourism, the impact of popular culture on travel behaviors, and branding and marketing in tourism.
Iskender's studies are funded by the Richardson Family SmartState Center of Economic Excellence in Tourism and Economic Development under the direction of Simon Hudson, Ph.D.
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Su Gibson
Su Gibson is from Hilton Head Island, South Carolina. Gibson earned a B.A. in clinical psychology from the University of South Carolina, which included a one-year study abroad at the University of Hull in England. She earned an MBA in international business from the Darla Moore School of Business, also at USC, which included an internship at a spa consulting firm in London and a course at the Whu Otto Beisheim School of Management in Germany. She has more than 20 years of industry experience in the hospitality, including traveling nationally and internationally as an inspector for the Forbes Travel Guide. She has taught college courses in hospitality management for more than a decade. Su currently serves as the assistant director for the University of South Carolina Beaufort Center for Event Management and Hospitality Training where she teaches undergraduate courses. Her research interests include service quality evaluation and management, and the emotions, setting, language and actions related to feelings of being welcome or unwelcome in a service environment.
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Yaqi Gong
Yaqi Gong is from Changsha, China. She received her B.S. in tourism management from Central China Normal University and her M.S. in recreation, park, and tourism management from the Pennsylvania State University. Her research interests include tourist online behavior, tourists' interaction with technology, and ethical issues behind technology-enhanced tourism.
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Hui Jiang
Hui Jiang is from Shandong, China, and received a B.S. in hospitality management and an M.S. in tourism management from Sun Yat-sen University. Her research interests include tourism investment, destination marketing and social networking.
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Ning-Qiao Li
Ning-Qiao Li is from Hunan Province, China. Li received a B.S. in tourism management from Shandong University and an M.S. in Tourism and Hospitality Management from Xiamen University. Li's research interests are in the areas of destination marketing and tourism economics.
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Xiao "Forest" Ma
Xiao "Forest" Ma is from Anshan, Liaoning, in China, receiving a B.S. in English from Xi'an International Studies University and an M.S. in hotel and restaurant management from the Conrad N. Hilton College at the University of Houston. Ma's research interests include consumer behavior and education in food and beverage management.
View Ma's CV
Conference presentation:
Ma, F., & DiPietro, R. B. (2020 January 3-5). "Effects of craft brewery brand collaboration on customer' willingness to pay and purchase intention." [Poster presentation]. 25th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, Nev.
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Somang Min
Somang Min is from Seoul, South Korea. Min received her B.S. from Korea University, Korea, and her M.S. in hospitality business management from Michigan State University. Min's particular research interest is in service marketing, consumer behavior, and technology in the hospitality industry.
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Lali Odosashavili
Lali Odosashavili is from Tbilisi, Georgia, where she received her B.S. in business administration - tourism and her MBA in tourism from Ilia State University and her M.S. in hospitality management from the University of Delaware. Her research areas of interest include legislation in tourism, the impact of tourism on a country's development and medical tourism. Her hobbies include disc golf, archery and reading.
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Omid Oshriyeh
Omid Oshriyeh, from Tehran, Iran, received his B.S. in tourism management and M.S. in tourism management (tourism marketing) from the University of Tehran. His research interests include film-induced tourism, consumer behavior, and risk and crisis management in tourism industry. Prior to pursuing his Ph.D., Oshriyeh worked in the tourism and film industries for several years.
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Ghazal Shams
Ghazal Shams is from Isfahan, Iran, and received her B.S. in statistics and M.S. in business administration with a focus in marketing from Islamic Azad University. Shams's research interests are in services marketing, customer experience, service innovation, and technology-driven consumer behavior.
Learn more about Shams at Google Scholar and LinkedIn.
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Damla Sonmez
Damla Sonmez is from Antalya, Turkey, where she earned her B.S. in business administration from Antalya Bilim University. Sonmez earned her M.S. in hospitality management from the University of Florida. Her research interests are in the areas of consumer behavior, leadership in hospitality and organizational behavior. In her spare time, she enjoys photography, cooking and music.
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Swechchha Subedi
Swechchha Subedi is from Pokhara, Nepal, and received her B.S. in business administration from Kathmandu University and her M.S. in hospitality and tourism management from Oklahoma State University. Her research areas of interest include tourism planning, the role of government in tourism, and crisis management. In her spare time, Swechchha enjoys travel, cooking and movies.
Courses taught:
Co-instructor, fall 2021
HRTM 260 – Hotel Management
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Hongxiao "Charlotte" Yu
Hongxiao "Charlotte" Yu hails from Wuhan, China, and received her B.S. and M.S. in education from Central China Normal University. Her research areas of interest include destination marketing and tourist behavior. Prior to pursuing her Ph.D., Charlotte worked as a business development manager with Tencent Company and SOHU Company. Yu teaches HRTM 110 – Introduction to the Hospitality Industry.
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Xiaonan "Hannah" Zhang
Xiaonan "Hannah" Zhang is from Henan, China. She received her bachelor's degree in tourism management from Henan Normal University and her master's degree in hospitality management from Beijing International Studies University. Her research interests are in the areas of consumer behavior toward value co-creation in the sharing economy, and online review in the tourism and hospitality industries.
View Zhang's CV
HRTM 260 – Hotel Managment
HRTM 280 – Foundations of Tourism
Published research:
Li, H., Meng, F., & Zhang, X. (2021). "Are you happy for me? How sharing positive tourism experiences through social media affects post-trip evaluations. Journal of Travel Research, 0047287521995253.
Zhang, X., Meng, F., & Li, H. (January, 2020). "How local's attitude contributes to tourist's place attachment and well-being?" The 25th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, Nev.
Email Xiaonan "Hannah" Zhang