CCaaS
Contact Center as a Service aka CCaaS for Small Business Owners
Shafaque Ansari Dec 27, 2022 0
Have you ever had an important question for a company, but it was so difficult to contact them that they lost your business? Maybe they kept you on hold for an absurdly long time. Perhaps the live chat on their website was run by a bot,…
CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers
HRTech Specialist Nov 10, 2022 0
Workforce Management software fully integrates with the Zoom Contact Center Platform CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced its partnership with Zoom…
Avaya Named to Constellation Shortlist for Both CCaaS and UCaaS
HRTech News Desk Feb 25, 2022 0
Offerings for Digital Leaders Reinventing Operations and Transforming Business Models Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it was named to the…
defi SOLUTIONS Business Process Outsourcing (BPO) Implements State-of-the-Art Technology
Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers defi SOLUTIONS is pleased to announce the implementation of both Amazon Lex and Genesys…
UJET and Assembled Partner to Enable Seamless Customer Service and Intelligent Workforce Management
HRTech News Desk Dec 17, 2021 0
Rapidly-growing, disruptive cloud contact center innovator partners with powerful scheduling and analytics provider to transform the employee and customer experience UJET Inc., the world's first and only CCaaS 3.0…
Zoom to Acquire Five9 for $14.7 Billion to Reimagine Intelligent Cloud Contact Center
HRTech News Desk Jul 19, 2021 0
Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approximately $14.7 billion.…
Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia
HRTech News Desk Jun 17, 2021 0
Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia Calabrio, the customer experience intelligence company, has announced the availability of its cloud workforce engagement…
Talkdesk Healthcare Experience Cloud Reimagines the Patient Experience
First enterprise-grade contact center solution purpose-built for the healthcare industry Secure, digital-first platform combines healthcare-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box…
Avaya Receives 'Partner of the Year' Awards from Verint for Transforming Customer and Employee…
HRTech News Desk Apr 1, 2021 0
Avaya Recognized as Partner of the Year in North America, EMEA and Latin America Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that it has been recognized by Verint as its North…
OneNet Global Joins Evolve IP's White Label Partner Program
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, today announced that OneNet Global, a provider of managed IT services, business communications, and security, has joined its white label program. Based out of…