SMI Weather Guarantee Policy
The SMI Weather Guarantee is valid for Atlanta Motor Speedway, Bristol Motor Speedway, Charlotte Motor Speedway, Kentucky Speedway, Las Vegas Motor Speedway, New Hampshire Motor Speedway, Sonoma Raceway and Texas Motor Speedway (each an "SMI Speedway" and collectively the "SMI Speedways"), and is effective as of August, 9, 2018.
If weather postpones a NASCAR race held at an SMI Speedway and a ticket holder fan is unable to attend on the rescheduled date, the SMI Weather Guarantee provides such fans a ticket credit toward a future NASCAR race at any of the SMI Speedways.
The SMI Weather Guarantee applies to all NASCAR races at any SMI Speedway that are postponed and rescheduled to a different date due to inclement weather.
No cash refunds will be issued and the ticket credit has no cash value and may be used only as a credit toward the purchase of a NASCAR race at an SMI Speedway as stated in this SMI Weather Guarantee Policy. Unused tickets may be exchanged for a ticket of equal or lesser value on a ticket-for-ticket basis.
Events and seating locations eligible for redemption are based on availability at time of redemption.
Eligible tickets may be exchanged for any future SMI NASCAR race within (1) calendar year of the original event date or for the same race the following year, even if it falls outside the (1) year window. Fan(s) must use the ticket credit and redeem eligible tickets within 60 days of the original date of the postponed event, or by the end of the calendar year, whichever is shorter. If eligible tickets are not redeemed during the timeframe set forth herein, the ticket credit shall expire and be of no value.
Complimentary tickets are not eligible for exchange under this policy. Restrictions also apply to corporate block tickets and tickets purchased through brokers or resale websites not directly affiliated with the SMI Speedways. ONLY TICKETS PURCHASED DIRECTLY AND ORIGINALLY FROM AN SMI SPEEDWAY OR FROM THEIR TICKET AGENT TICKETMASTER ARE ELIGIBLE FOR EXCHANGE UNDER THIS SMI WEATHER GUARANTEE POLICY. RESALE TICKETS PURCHASE THROUGH TICKETMASTER TICKETEXCHANGE ARE NOT ELIGIBLE FOR EXCHANGE UNDER THIS SMI WEATHER GUARANTEE POLICY. Fans should contact the speedway ticket office where the race was postponed to verify ticket eligibility.
Only race tickets are covered by this SMI Weather Guarantee Policy.
This policy does not apply if an event is delayed, regardless of length of delay, but still completed on the original event date, even if completion of the event occurs after 11:59 p.m. of such original event date.
This policy does not apply for events shortened due to weather or other unforeseen circumstances if the race/event is counted as official by the sanctioning body.
The SMI Speedways reserve the right to alter and/or terminate the SMI Weather Guarantee at any time, provided, however, that such termination shall not affect tickets already purchased while the SMI Weather Guarantee policy was in effect.
Contact the ticket office at your favorite SMI Speedway for further information.
Weather Guarantee FAQ
What is the SMI Weather Guarantee policy?
The SMI Weather Guarantee applies to all NASCAR races at any SMI Speedway that are postponed and rescheduled to a different date due to inclement weather. Fan(s) are allowed to exchange ticket(s) that were not used on the rescheduled date for a future NASCAR race at an SMI venue. Unused tickets may be exchanged for a ticket of equal or lesser value on a ticket-for-ticket basis. Events and seating locations eligible for redemption are based on availability at time of redemption.
How much does the SMI Weather Guarantee cost me?
Nothing! The guarantee is free for all customers with paid tickets at all eight (8) SMI venues.
How do I exchange my ticket(s) for a future race event if my race is postponed?
Contact the ticket office at the SMI venue where the event was postponed within 60 days of the original event date or by the end of the calendar year; whichever is shorter. Your ticket agent will assist you with the exchange process for a future event.
What future events can I exchange unused tickets for?
Eligible tickets may be exchanged for any future SMI NASCAR race within (1) calendar year of the original event date or for the same race the following year, even if it falls outside the (1) year window. Eligible tickets must be redeemed within 60 days of the original event date, or by the end of the calendar year, whichever is shorter. If eligible tickets are not redeemed during the timeframe set forth herein, the credit shall expire and be of no value.
Are any tickets NOT eligible under this policy?
Only tickets purchased directly from an SMI Speedway or from their ticket agent TicketMaster are eligible for an exchange under this policy. Complimentary tickets are not eligible for exchange under this policy. Restrictions also apply to corporate block tickets and tickets purchased through brokers or resale websites (including TicketMaster's Ticket Exchange) not directly affiliated with SMI Speedways. Fans should contact the speedway ticket office where the race was postponed to verify ticket eligibility.
What if I use some of my tickets for the rescheduled event but not all of them?
Any eligible unused ticket(s) for the rescheduled event date can be redeemed. In addition, tickets that were used on the ORIGINAL event date, but not the postponed date, can be redeemed.
What about other purchased items such as parking, camping, pit passes, etc.?
Only race tickets are specifically covered by this policy.
Can I get a cash refund for my tickets?
No, cash refunds will not be issued. This policy only allows tickets to be exchanged for future NASCAR races at SMI Speedways.
What if the event is delayed?
This policy does not apply if an event is delayed, regardless of length of delay, but still completed on the original event date, even if completion of the event occurs after 11:59 p.m.
What if the event is shortened due to weather?