Receiving mail
Track consignments
Track consignments events
Definitions of events and consignment statuses
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The "Track consignments" online service displays various events according to the progress made in processing a consignment. If you would like to know more about an event or a consignment status, please refer to the definitions.
Arrival at border point in the destination country
The item is at the border point of the destination country and is being prepared for delivery. The item may have to be handed over to the customs authorities before delivery.
Arrival at Swiss border point
The item has arrived at the border point of the origin country and is being prepared for forwarding to the destination country.
Arrival at the collection/delivery point
Indicates the time after which the consignment is ready for collection at the post office or when a consignment was prepared for bulk delivery.
Arrived in transit country
The item has arrived in a transit country.
BLN has not been processed and will be deleted
Your electronic cash on delivery (BLN) consignment has not been processed and will be deleted.
Cancellation due to mis-scan
The mail carrier carried out a mis-scan and had to cancel the entry.
Collection attempt by mail carrier failed
The consignment was notified for collection. However the mail carrier was unable to collect the consignment as instructed.
Confirmation of receipt received
The confirmation of receipt has been received and recorded (signature image available).
Consignment has been sorted and forwarded
The item has either been sorted at one center for forwarding to another center or the item has been processed in a post office.
Consignment has been sorted for delivery
The item has been sorted at a center for forwarding to the destination.
Consignment has left the transit country
The consignment has left the transit country.
Consignment poste restante in post office and ready for collection
The item was addressed as poste restante and is awaiting collection at the post office.
Consignment returned to the recipient due to damage
The item is returned on account of damage.
The item has been delivered to the domicile by the relevant delivery organization (post office, distribution base).
Delivered pending confirmation of receipt
The item has been handed over to the recipient by the agreed means of delivery but the confirmation of receipt is still outstanding (signature image not yet available).
Delivered to the counter
The item has been delivered over the counter (post office counter, postal agency, PickPost point, etc.)
Delivered to the mailbox/letter box
The item was placed in the recipient's letterbox (mail compartment).
Delivered via P.O. Box
The item has been delivered to a P.O. Box address
Delivery attempt
A delivery attempt was made.
Delivery attempt, address was invalid
A delivery attempt was made but the address was invalid.
Delivery attempt, consignment returned due to prohibited items
A delivery attempt was made, but the item is prohibited.
Delivery attempt, incorrect address
A delivery attempt was made, but the address is incorrect.
Delivery attempt, recipient is unknown
A delivery attempt was made, but the recipient is unknown.
Delivery attempt, undeliverable consignment
A delivery attempt was made. However, the item is undeliverable.
We do not know the delivery date, because the consignment is coming from abroad, is being sent abroad or was not handed over to us as per the preregistration.
Delivery failed
A delivery may fail for a number of reasons. Depending on the case, the item will be held for several days at the post office before it is returned to the sender (see "Returned item") or redirected. The possible reasons for the consignment being returned can also be viewed under "Returned item".
Enquiry initiated
An enquiry has been initiated concerning the consignment.
Forwarding order initiated
The consignment has been forwarded on the basis of a forwarding order.
Handling of damaged packaging / clarification of address
A consignment is deemed to be damaged if the wrapping is defective, if there are reasons to suspect that the contents have been damaged or if the address is no longer visible. These consignments are handled by units of Post CH Ltd and prepared again for transport. The recipient of the item must usually evaluate the damage to the contents.
Held as per the recipient's instructions
If you will not be at home for a lengthy period you can have your mail held at your post office.
The item is late in arriving.
Later delivery as per recipient's instructions
The item will be delivered later, in accordance with the recipient's instructions.
Notified for collection (collection note)
A delivery attempt has been made but the recipient was not present. Recipient notified of the item's arrival via collection note.
Notified in P.O. Box for collection at the counter
Notification of a consignment with P.O. Box delivery, which can be handed out in return for a signature or in person only, was placed in the recipient's P.O. Box for collection at the counter.
Passed to field branch
The item has been handed to the field branch.
Payment made and confirmed
The payment has been made and confirmed electronically.
Payment pending, not yet confirmed
The payment has been initiated but has not yet been confirmed electronically.
Postal customs clearance is complete
Postal customs clearance has been completed.
Postal customs clearance process under way
The consignment is being cleared through customs.
Processing of your electronic cash on delivery (BLN) still pending
Your electronic cash on delivery consignment (BLN) is still being processed.
Registered item (R) was returned in accordance with the sender's instructions
The item was returned by means of the service specified by the sender.
Registration of consignment by the sender (data delivery)
The sender has generated a consignment number for the item and transferred the data electronically to Swiss Post. The item has not usually been handed over to Swiss Post at this point.
Released by Swiss customs
The postal customs clearance process in Switzerland is complete, and the consignment will be handed over for domestic delivery.
Retention period has been extended by recipient
The item has been notified to the recipient for collection (see event "Notified for collection") and the retention period has been extended by the recipient.
Return delivery of court document because non-deliverable
Return delivery at counter: A legal document which cannot be delivered is returned to the sender at the counter.
Return delivery to P.O. Box: A legal document which cannot be delivered is returned to the sender via the P.O. Box.
Return delivery at domicile: A legal document which cannot be delivered is returned to the sender at his/her home.
Return with instructions
The item has been returned by A or B Mail at the request of the sender. From this event, no further information is available in Track & Trace. The reasons for return are the same as those listed under Returned item.
Returned item
Because the item could not be delivered (e.g. letter box not labelled) or was undeliverable, it was returned.
The following reasons may apply to an item being returned:
Company no longer in business - The company to which the consignment is addressed no longer exists.
Deceased - The addressee is deceased.
Delivery refused - The recipient has refused to accept the item.
Direct return as per sender's instructions - The sender stated that the item should be returned immediately if delivery is unsuccessful.
Letterbox / P.O. Box no longer emptied - The consignment has been returned because the letterbox / P.O. Box has not been emptied for an extended period.
Military service (for BU) - The consignment has been returned because the recipient is currently doing military service.
Moved, forwarding period expired - The recipient has moved, and his/her forwarding instructions have expired (usually the case after one year).
New address poste restante (for BU and legal documents) - The consignment has been returned because there is a forwarding order to a poste restante address.
New address abroad (for DD (debt collection documents), GU (court documents) and BLN (electronic cash on delivery) - The consignment has been returned because there is a forwarding order to an address abroad.
New address outside debt collection district (for BU) - The consignment has been returned because the recipient no longer resides in the debt collection district.
Not collected - Notification was left with the recipient to collect the item from the post office, but he/she had not done so by the time the deadline expired.
Poste restante instructions - A poste restante instruction exists, the duration of which either exceeds the statutory time limit of 7 days for BU/legal documents or lasts longer than 2 months for remaining consignments In these cases, the consignment will be returned directly to the sender
Recipient not found at address provided - The recipient's address is unknown or the addressed person could not be found at the address provided. New recipient address unknown.
Returned by recipient - Consignment has been placed in the postal letterbox marked "Refused".
Because recipients are unable to check the items immediately upon delivery with "postal delivery list", they can call on a right to revoke the completed delivery. A revocation must always refer to a specific consignment number and must be implemented the same day.
The consignment has been collected from the customer
The consignment was collected directly from the customer by Swiss Post.
The consignment has left the Swiss border point
The item has left the origin country and is en route to the destination country.
The recipient has initiated an order
Second attempted delivery
Single authorization
Extend storage period
The recipient has refused delivery
The recipient has refused delivery.
Time at which your consignment was mailed
This status shows when your consignment was mailed. It also shows the post office from which it was mailed.
Transport stage through Switzerland
The item has crossed through Switzerland (transit item).