My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
On-Demand, Online Training (LinkedInLearning - formerly Lynda.com)
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Portal (Pioneer Portal)
Enterprise Software and Systems
Pioneer Portal is a user's gateway to self-service.
Reporting (SQL Reports)
The Office of Technology provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
CV Content Management System (MY1CV/Sedona)
Business Software and Systems
Sedona allows faculty to input contributions to teaching, scholarship, service, and other CV-related data into a database.
Student Self-Service and Student Planning
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU's basic phone service is maintained and supported by the Office of Technology.
Canvas (Learning Management System)
Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.
WebAdvisor (Colleague)
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Usernames and Passwords (Pioneer Portal)
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Automated Call Distribution (ACD)
The Automated Call Distribution (ACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls.
Unlike a "help desk", which primarily provides only information, a "service desk" owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Classroom and Videoconference Technology Training
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or videoconference room.
Software Discounts
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Computer and Device Support
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Administrative and Business
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Mailing Lists (Listserv)
Technology maintains mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Cellular Discounts
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Conference Room Technology
The Office of Technology provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Statistics Software
Research Technologies
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Directory (Email and Telephone)
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Academic Departments & Business Offices
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Printing and Printer Setup
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.