Printed from: https://jacobsmedia.com/how-to-monitor-your-radio-stations-brands-for-impersonators/ on 01/28/2023
How to Monitor Your Radio Station's Brands For Impersonators
by Seth Resler · November 14, 2022
In the last week, with Elon Musk's takeover of Twitter and the introduction of $8 blue "verification" checkmarks, we've seen several people set up fake accounts to impersonate famous people and brands. The trend went mainstream when popular news outlets reported that comedian Kathy Griffin was banned from the platform for impersonating Musk. Actress Valerie Bertenelli did the same.
Before long, other imposter account followed suit. A fake account claiming to be the pharmaceutical company Eli Lilly declared, "We are proud to announce that insulin is now free," forcing the company to respond:
We apologize to those who have been served a misleading message from a fake Lilly account. Our official Twitter account is @LillyPad.
— Eli Lilly and Company (@LillyPad) November 10, 2022
The tweet caused the company's stock price to drop 4.5%, and could result in a loss of millions of dollars of advertising revenue for Twitter.
Even Jesus Christ got a blue checkmark. The anonymous person who launched the verified Twitter account in the Lord's name told the story to Insider.
As of this writing, these antics have caused Twitter to pause its new verification program. But these acts of fakery are not limited to Twitter. As a more benign example, Drake and 21 Savage launched their new album, Her Loss, with a publicity campaign, including a fake Vogue cover, a fake interview with Howard Stern, a fake Saturday Night Live performance, and a fake NPR Tiny Desk concert.
A post shared by champagnepapi (@champagnepapi)
The reaction to these stunts varied: Vogue sued, Stern fawned, and NPR invited him to do a real Tiny Desk performance.
Protect Your Radio Station From Reputation Attacks
We now live in an age where digital impersonations can wreak havoc on companies and individuals that have invested years into building their brands. Radio companies and personalities would be wise to monitor the web for for malicious actors using their name.
Larger companies may be able to afford a company like Reputation Defender or Critical Mention to help them do this. If that's not in your budget, here are some basic steps you can take:
1. Make a list of terms you want to monitor.
Start by making a list of the terms that you want to monitor. This could include the names of:
The name of the station
The station's frequency and call letters
The names of on-air personalities
The names of specific shows
The names of key events, such as concerts or promotions
The names of benchmark on-air features
Podcast titles
2. Trademark the ones that you can.
Talk to your legal team about which of these terms you can trademark and what protections that might give you. Earlier this year, I discussed this issue with Ronnie Raju, a partner at Wilkinson Barker Knauer. See what she told me.
3. Set up Google Alerts.
You know that you can search the internet by going to Google.com, but did you know that you can ask Google to constantly run a search and notify you of any new content it finds with your key terms? You can do this using Google Alerts. Find instructions for setting them up here.
4. Do your own searches.
Most popular platforms have their own search features. On a regular basis, take ten minutes to visit each of these platforms and search for your key terms. These should include:
The Apple App Store
The Google Play App Store
Be especially vigilant about the last two; as I've noted before, the app stores are rife with developers looking to take advantage of radio brand names.
Regularly monitoring these platforms has benefits beyond just protecting yourself from reputation attacks. It will also give you a sense of what people are saying about your radio station.
5. Have a plan in place.
Do your best to figure out how you're going to respond before something goes wrong, not after. Identify the decision-makers that should be involved in any actions, including your legal team.
Decide when something is a crisis that requires a response, and when a more subtle approach is appropriate. I have seen organizations use social media to respond to something, only to have the response draw more attention (and backlash) than the original incident. Sometimes, less is more.
Impersonators can tarnish a radio station's reputation by pretending to be affiliated with the station and saying things that damage the station's image. Impersonators can also interfere with the station's ability to communicate with its listeners by impersonating staff members and sending false information. Radio stations need to be aware of these risks and monitor their online presence for impersonators and reputation attacks.
Seth Resler
Digital Dot Connector at Jacobs Media Strategies
Seth Resler is a 25-year broadcasting and podcasting veteran who worked on the mic and behind the programming desk at radio stations in New York City (WXRK), Boston (WBCN), Seattle (KNDD), St. Louis (KPNT), Providence (WBRU), and Silicon Valley (KEZR) before crossing into online marketing. As the digital strategist at Jacobs Media, Seth works with radio stations across the U.S., helping them design and implement action plans that combine websites, social media, email marketing, search engine optimization, content marketing, lead generation, and other online tools. Seth is currently the Vice-Chair of the Michigan Association of Broadcasters Foundation. He is also the founder of Community Marketing Revolution.
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David Manzi says
Sad but necessary post. Thanks, Seth.
Good one..hadn't really dealt with-.thanks
Jeff Berlin says
just FWIW, this took less than a minute to do: https://squirpy.com/
Seth Resler says
Yep. This is exactly the type of think a Google Alerts will let you know about it. When my lawyer calls you, tell him I said hello!
sorry! I can take it down. It was previously spoofing alcohol rehab facilities' site. I used find/replace to change the word "alcohol" to "Ariana" after doing a 3rd Ariana Grande "New Music Intro" that week. Tried to convince the PD our listeners were becoming addicted to her music and maybe we shouldn't play so much of it.
Lol. Please don't leave it up, but you do make an excellent point.
Ok it's back up, I had taken it down, was afraid I'd crossed a line.
oh wait, *don't* leave it up. Ok taking it down again.