https://www.michigansthumb.com/news/article/New-DTE-call-center-to-add-100-jobs-14462060.php
New DTE call center to add 100 jobs
Company will hire as-needed through early 2020
Mary Drier, For the Tribune
Published 6:00 am EDT, Tuesday, September 24, 2019
UPPER THUMB — A new DTE Energy call center will add about 100 jobs in Cass City after the first of the year.
DTE Energy recently announced it will open a customer call center at its North Area Energy Center electric operations facility in Cass City.
While any new jobs are a boon for a community, that many new jobs sent ripples of excitement and anticipation throughout the Thumb area.
"We are very excited about that announcement ," said Cass City Village Manager Debbie Powell. "These jobs will offer great opportunities for our local workforce to build a long-term career with DTE, and spur economic growth in and around Cass City and the Thumb Region."
DTE Energy, which is Michigan's largest energy company, has an office at 4100 Doerr Road in Cass City.
"DTE has a large facility toward the industrial park that houses their current staff," Powell said. "I think there are about 40 people in that building now. They are going to be using that facility more. And, they will add over 100 jobs at that center in the early part of 2020.
"They have been great to work with, and we are very excited about their plans for more jobs in Cass City," Powell added.
The new call center will be an addition to DTE's existing Michigan-based call centers in the Detroit and Grand Rapids areas. It also reflects DTE's commitment to providing jobs to Michigan residents and locally-based support to its customers.
"The new call center in Cass City, with 100 new service representatives, will enable us to improve our response time, answering calls quicker and solving problems sooner, said Hank Campbell director of call center operations. "Additionally, we are pleased to offer new career opportunities in the Cass City area."
DTE will begin hiring and training employees in waves this fall and continue hiring into next year until the center is fully staffed.
Postings for these positions can be found at https://careers.dteenergy.com/.
"DTE has been a good corporate citizen to our community," Powell said. "A group of volunteers from DTE were in the municipal park last week staining the gazebo at the entrance to the park at Church and Ale streets."
According to Powell, DTE has been very responsive to community needs.
"We used to have a problem with power outages," she said. "When they became aware of it, DTE systematical addressed those issues in the maintenance program, and then a tree cutting service was done to protect lines."
DTE's operating units include an electric company serving 2.2 million customers in southeast Michigan, and a natural gas company serving 1.3 million customers in Michigan.
The DTE portfolio includes energy businesses focused on power and industrial projects, renewable natural gas, natural gas pipelines, gathering and storage, and energy marketing and trading.