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FOREST HILL CHASE GENERAL PRIVACY POLICY
Your privacy is important to Forest Hill Chase
Forest Hill Chase recognises the trust you are placing in us through your dealings with us. We are committed to the protection of your personal information. Our policies comply with our obligations under the Australian Privacy Principles that form part of the Privacy Act 1988 (Cth) (Australia), and are intended to protect your privacy in respect of any personal information that you may provide to us.
Glass Sub TC Pty Ltd CAN 611 891 108 (as trustee for Glass Forest Hill Trust ABN 81 390 392 465) may collect personal and other information in the circumstances set out below, either directly or through their authorised agents and subcontractors. We refer to each of these entities in this policy as "us", "we", or "Forest Hill Chase".
What personal information Forest Hill Chase generally collects and why:
Forest Hill Chase collects information from customers in a number of different ways. These include the following:
In connection with competitions or signing up to email or mobile newsletters (either while in one of our shopping centres ("in-centre") or online), customers provide us with their contact details. Your name and address are automatically entered into Forest Hill Chase database when you enter competitions. Forest Hill Chase collects these details to contact competition winners, and to inform customers about events, activities and promotions, both in centre and as part of Forest Hill Chase other activities. Customers have the option to opt out from receiving this information.
When customers hire mobility aids or other equipment from Forest Hill Chase or apply to use certain restricted spaces at Forest Hill Chase, customers provide Forest Hill Chase with certain information, including contact details. Forest Hill Chase collects this information to ensure that there is a record of the hirer and to enable customers to be informed about upcoming events, activities and promotions, both in centre and as part of Forest Hill Chase other activities.
When customers attend Forest Hill Chase and its car parks under video and camera surveillance. When entering Forest Hill Chase and its car parks, customers' personal information, car licence plate details and images may be collected by Forest Hill Chase , and Forest Hill Chase may also collect customers' personal information and images from third parties (for example, the police or retailers) in connection with the management and security of Forest Hill Chase. This information may be used by Forest Hill Chase in connection with the management and security of Forest Hill Chase. When customers park in Forest Hill Chase car parks with a ticketless parking system or car locator functionality, customers consent to provide us with their car licence plate details and, in some circumstances, other information including name, email address and telephone number. These details are used for measuring and analysing car parking dwell times and shopper behaviour in order to improve our centres, for the purposes of managing car parking at the centre, marketing purposes and also to assist customers to locate their cars including via online and mobile applications.
When customers use mobile applications developed by Forest Hill Chase, or logon to Wi-Fi provided in-centre or third party applications utilising Forest Hill Chase infrastructure (including Bluetooth beacon networks), customers provide Forest Hill Chase with certain information including their contact details. Forest Hill Chase collects this information to enable customers to be informed about upcoming events, activities and promotions, both in centre and as part of Forest Hill Chase other activities, sponsor and retailer promotions, and other activities, which will be notified to customers as they sign in to use those facilities.
When customers purchase, redeem or are provided with Forest Hill Chase Gift Cards, they may provide Forest Hill Chase with their contact details. These details are used for card fulfilment purposes and, if customers opt in, to contact customers about events, activities and promotions, both in centre and as part of the Forest Hill Chase other activities.
In addition to the purposes set out above, this information may be used by Forest Hill Chase in connection with the management and security of Forest Hill Chase generally, to obtain feedback about a customer experiences at a centre (including with our retailers), and may be provided to law enforcement and government bodies, insurers, Forest Hill Chase staff and subcontractors, third parties who provide Forest Hill Chase with services from time to time and retailers for these purposes.
Where you provide information to us in different ways, or we hold information about you Forest Hill Chase may connect information provided to us for one purpose, with other information for use for one or more of the above purposes.
Additionally, Forest Hill Chase also conducts certain online activities through the Forest Hill Chase websites, and associated sites managed by their subcontractors. The collection of personal information through these activities and information associated with these websites is dealt with in the Forest Hill Chase Online Privacy Policy, which can be found below.
Forest Hill Chase may collect the following types of personal information from unincorporated retailers, guarantors and other individuals related to retailers during negotiations for, and during the term of, the lease/licence for premises, kiosks and other activations at Forest Hill Chase:
name, address and date of birth;
contact and insurance details;
ABNs;
information as to retailers' financial standing and retailing experience; and
other financial and trading information.
Forest Hill Chase requires this information to evaluate whether the relevant centre owner should enter into a lease, licence or other agreement with a retailer; to assist Forest Hill Chase in the preparation of that document; to manage Forest Hill Chase relationship with retailers; in connection with the management and security of Forest Hill Chase; and in order to monitor the performance of the shopping centre. Occasionally, the information may also be made available to others in connection with these activities, in order for those people to provide services to Forest Hill Chase or as required by law, as well as to third parties in connection with any transactions involving the ownership of the centre.
If the retailer provides Forest Hill Chase with direct debit or direct credit details, Forest Hill Chase will only disclose those details to Forest Hill Chase bank to facilitate the provision of that service.
Additionally, as noted above, Forest Hill Chase is under video and camera surveillance. When entering Forest Hill Chase, the personal information and images of retailers and their staff may be collected by Forest Hill Chase. This information may be used by Forest Hill Chase in connection with the management and security of the shopping centre and may be provided to law enforcement and government bodies, insurers, Forest Hill Chase staff and subcontractors, third parties who provide Forest Hill Chase with services from time to time and other retailers for those purposes. This information is held securely and in a format which is access controlled, unless it is necessary to use this information for these purposes.
If you, or a company you work for, supplies goods or services to Forest Hill Chase, Forest Hill Chase may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide, or provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of managing the provision of those good or services.
Employees or potential employees
If you are employed by Forest Hill Chase or are seeking employment with Forest Hill Chase, Forest Hill Chase may collect personal information about you in connection with your employment. This information may include your name, date of birth, contact information, and any other information you provide, or provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of our recruitment process and, if successful, managing your employment, in accordance with the requirements of the Privacy Act 1988 (Cth) in Australia. You need to ensure this information is up to date, in accordance with Forest Hill Chase policies and procedures.
Unsolicited Information
If we receive personal information about you that we did not ask for either directly from you, from someone on your behalf, or through someone on our behalf, and we determine that we could have collected this information from you had we asked for it, we will take reasonable steps to notify you, as soon as practicable, that we have collected your personal information. If we could not have collected this personal information from you (or if you do not agree to us collecting information in this way), we will lawfully de-identify or destroy that personal information. Any unsolicited information provided by you, someone on your behalf or someone on our behalf, will be used for the purposes for which it was provided.
We may also collect the following information from you:
where devices are enabled to connect to, or are identifiable by, in-centre infrastructure (for example, in-Centre WiFi networks or blue tooth transmitter (beacon) infrastructure), we and our third party providers may automatically collect data from those devices including usage, type of device and location and proximity of your wireless device in-Centre, centre arrival and departure time, and other data which users consent to us collecting from time to time;
audience measurement information which may be collected passively using various technologies that identify the demographic, age group and gender of shoppers;
the fully qualified domain name from which you accessed our websites, or alternatively, your IP address;
device ID number (MAC address);
the date and time you accessed each page on our websites;
the URL of any webpage from which you accessed our websites or using in-Centre WiFi, and the details of any mobile Apps you have accessed from a device using in-Centre WiFi;
publicly accessible social media posts and any personal information you allow us to collect by linking your account on our website with a third-party social-networking site including but not limited to Facebook, Twitter, or Google+;
cookies which track your visits to the our web sites; and
the web browser that you are using and the pages you accessed.
We are collecting this information (and may use or hold this information) for the following purposes:
so that we can tell which web pages are the most popular and where shoppers spend most of their time;
to improve our website or in-Centre experience;
for the purposes of and incidental to your use of in-Centre Wi-Fi services (if applicable);
to measure and analyse shopping behaviour in order to improve our centres and otherwise in connection with our business;
to send to you special deals and discounts, surveys and other marketing materials based on your location or known web usage;
for other purposes to which you, either expressly or impliedly, consent to, and for the purposes set out in these terms and conditions, we may provide this information to Forest Hill Chase agents, contractors, service providers, joint venture and commercial partners and regulatory authorities, and may transfer your personal information to others in countries outside Australia (including to those that operate our cloud servers outside of Australia).
Forest Hill Chase may use the anonymised data for the purposes set out above and to inform our promotional and marketing strategies, as well as research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Forest Hill Chase may connect information you provide to us for one purpose with other information for use for one or more of the above purposes. If you access or log-in to an in-Centre Wi-Fi service, and we already hold other information (both personal or non-personal) that can be associated to you or the device on which you are accessing the Wi-Fi service (including, but not limited to a device ID number (MAC address)), then that information may be linked with personal information we hold about you as set out in this policy, and will be treated in the same manner as the personal information to which it has been linked.
Who collects the information?
Personal information collected about individuals (as described above) may be collected by, or on behalf of:
Forest Hill Chase; and
The owners of Forest Hill Chase in Australia.
Information may also be collected by Forest Hill Chase on behalf of other people as set out in notices given to individuals, or consents given by individuals, at or prior to the time the personal information is collected.
How your personal information is stored and kept secure
All personal information collected by Forest Hill Chase is held securely, whether on Forest Hill Chase physical files, in Forest Hill Chase computer systems or in a database (which may be hosted by Forest Hill Chase or a third party on Forest Hill Chase behalf). This information is only made available to Forest Hill Chase staff on a 'need to know' basis and for the purposes outlined above or to other people as outlined in this policy who have agreed to treat that information confidentially. These databases are protected by a firewall as well as host-based security. Your personal information may be transmitted over the Internet once it has been stored in a database and may also be transferred across borders to recipients in foreign countries other than Australia, including the United States of America, Hong-Kong and the United Kingdom, and may be stored on servers, using databases or via cloud technology in a number of countries other than Australia, including regions such as the Americas, the European Union and Asia, where doing so is part of Forest Hill Chase ordinary business practices relating to the storage of data and where permitted by law.
If Forest Hill Chase ever has a requirement to transmit such data over the Internet (for example, to make an off-site back up) it will be in encrypted form. By providing us with your personal information, you consent to these transfers.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the Internet. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us (see below).
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable timeframe.
The electronic environments are monitored by Forest Hill Chase and third party specialist security monitoring companies. Forest Hill Chase reviews its security arrangements regularly, and implements improvements when necessary.
We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:
you agree to the disclosure; or
we use it for the purposes we collected it; or
disclosure is required or authorised by law.
To the extent permitted by law, we may also disclose information about you to:
related companies for marketing purposes;
the owners of Forest Hill Chase from time to time;
third parties who provide services to Forest Hill Chase from time to time;
government agencies as part of our statutory obligations,
or as otherwise permitted by law.
Right of access to and correction of your information
You have rights to access, update and correct your personal information held by us. We will take reasonable steps to ensure that personal information is up-to-date, accurate and complete.
If you wish to access, update or correct your personal information held by us, please contact our Privacy Officer, whose details appear below, or Forest Hill Chase Centre Manager.
How long do we hold your information?
We will keep your personal information for only as long as is necessary to achieve the purpose for which we collected it.
Forest Hill Chase Online Privacy Policy
What information we collect and why
When you become a registered user of https://strathpinecentre.com.au/ or any associated site (Site), including when you use services offered by a Site, subscribe to Forest Hill Chase Email Newsletters service or part take in other activities with Participating Retailers, we may ask for information including:
your name;
your email address; and
in certain circumstances, your telephone number, address or credit card details.
On the Site we invite you to:
view products from Participating Retailers;
set up a membership of the Site;
subscribe to Forest Hill Chase Email Newsletters;
purchase Forest Hill Chase Gift Cards;
submit your resume to us for consideration of job vacancies;
tell us about your shopping experiences by completing a customer service survey; and
tell us about any other matter by contacting us directly.
We collect this information in order to facilitate your access to the Site and the functionality provided by the Site. If you do not provide us with this information, we may not be able to provide you with access to all or part of the Site or functionality offered through the Site. In addition to the purposes set out above, this information may be used by Forest Hill Chase in connection with the management and security of the shopping centre and the operation of the Site generally, and may be provided to law enforcement and government bodies, insurers, Forest Hill Chase staff and subcontractors, third parties who provide Forest Hill Chase with services from time to time and retailers for these purposes. If you submit your resume to us, we will keep it in a database for consideration of particular jobs that arise within Forest Hill Chase. We also use this information to send to you special deals and discounts, surveys and other marketing materials based on your location or known web usage.
The Customer Service Survey that you complete will be used to help us improve our services at Forest Hill Chase, or to improve our Site.
We update the information we hold about you, for example, your resume, when you provide or we receive new information about you. We may connect information, including personal information with other information for use for one or more of the above purposes.
We may also collect the following information during your visit to the Site and to the websites of Participating Retailers:
the fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
the date and time you accessed each page on our Site;
the URL of any webpage from which you accessed our Site (the referrer);
cookies which track your visits to the Site; and
the web browser that you are using and the pages you accessed;
We use this information so that we can tell which pages are the most popular and where shoppers spend most of their time. We use this information to improve our site. We may connect information you provide to us for one purpose, with other information for use for one or more of the above purposes. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
How your information is stored
Information held about you (for example, your E-mail Newsletter subscriptions) is held in a database. The database is protected by a firewall as well as host-based security. Your personal data may be transmitted over the Internet once it has been stored in the database and may also be transferred across borders to foreign countries, where doing so is part of Forest Hill Chase business practices relating to the storage of data and where permitted by law. If Forest Hill Chase ever has a requirement to transmit the data over the Internet (for example, to transmit your purchase through a payment gateway or to make an off-site back up) it will be in encrypted form. If you provide us with additional information to verify your identity, we will destroy the copies of the documents you provide to us after we have successfully verified your identity.
How you can unsubscribe from the Email Newsletters service
You can choose to unsubscribe from our email newsletters by clicking the "unsubscribe" link at the bottom of any email newsletter you receive. There is no fee for this access.
Advertisers and Partners on Forest Hill Chase Website(s)
Forest Hill Chase may allow advertising on its Site from time to time. Once you have clicked on an advertisement and have left the Site, our privacy policy no longer applies. You must read the privacy policy of the advertiser or subsequently visited site to see how your personal information will be handled on those sites. In addition, many business advertisements may be managed and placed on our Site by third-party companies. These "network advertisers" collect non-personal information when you click on or scan one of their banner advertisements. The information is collected using technology, so you may not realise it is being collected. The network advertisers collect this information so that they may show you ads that are more relevant or interesting to you.
On occasion the Site may also provide content that is created by a third-party partner website. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances, the information collected is shared between Forest Hill Chase and our third-party sponsors.
you agree to the disclosure;
We may also disclose information about you to:
the owners of Forest Hill Chase from time to time; Participating Retailers or their agents (such as financial institutions or our courier companies) from time to time;
third parties who provide services to Forest Hill Chase from time to time, including marketing, recruiting and survey services; and
law enforcement and government agencies as required from time to time.
Junk mail or unsolicited email
You will only receive emails from Forest Hill Chase if:
You subscribe to our Email Newsletters service. Our Email Newsletters will keep you informed of the latest offers, current promotions and specials at Forest Hill Chase. If you no longer wish to receive Email Newsletters, you may unsubscribe by clicking the "unsubscribe" link at the bottom of any email newsletter you receive;
A friend nominates you to receive a page from the Forest Hill Chase Site. The email will be sent to you on behalf of your friend. You will not receive subsequent e-mails from us, because Forest Hill Chase will not record your e-mail address;
You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e-mail in the matter that you have contacted us about;
You provide your details and request that we contact you when you send us your resume or when you complete our customer service survey; or
They are otherwise relevant to the reasons for which we hold your email address, where we are permitted to do so by law.
What is a cookie and what are they used for?
A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file is sent by your computer whenever it communicates with https://strathpinecentre.com.au/. Forest Hill Chase uses cookies to identify you between multiple visits, to better understand how https://strathpinecentre.com.au/ is used, and to provide you information which may be of interest to you based on your previous visits to https://strathpinecentre.com.au/ and to provide targeted advertising to you (including through adservers and other third party advertisers) when you visit https://strathpinecentre.com.au/ and certain other websites where advertising is found from time to time. We may provide the information we gather from cookies to third parties for these purposes and for other purposes connected with https://strathpinecentre.com.au/. If cookie information is linked with personal information we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked. If you do not want adservers or other third party advertisers to use cookies to provide you with targeted advertising, we suggest you use an opt out mechanism which can be found on:
the Network Advertising Initiative opt-out provided; throughhttp://www.networkadvertising.org/choices/DAA;
the Digital Advertising Alliance opt-out provided ;through http://www.aboutads.info/choices/; or
the Interactive Advertising Bureau (EU) opt-out provided throughhttp://www.youronlinechoices.eu.
You do not have to accept cookies and you can set up your browser to notify you when you receive cookies. This will give you the opportunity to decide whether or not to accept the cookies. If you choose to disable cookies, you may not be able to access certain features of the website.
Tips on sending us information
While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:
always close your browser when you have finished your user session; and
ensure others cannot access your personal information and emails if you use a public computer.
Please contact us by email or by phone, if you believe:
someone has gained access to your personal information by mistake;
we have breached our privacy obligations or your privacy rights in any way; or
you would like to discuss any issues about our privacy policy.
We will try to satisfy any privacy questions that you have and correct any errors on our part. If you still have concerns please contact our Privacy Officer by email to privacy@ https://strathpinecentre.com.au/ or phoning 07 3817 9600.
This privacy policy relates to our current privacy standards. We may vary our privacy policy from time to time. We will notify you of any changes by publishing the latest policy from time to time at https://strathpinecentre.com.au//privacy-policy.
Further information regarding Privacy Legislation
If you would like further information relating to the Australian Privacy Legislation and the Australian Privacy Principles, please visit www.privacy.gov.au
Forest Hill Chase Contact Details
Please contact Forest Hill Chase Privacy Officer or Forest Hill Chase, Centre Manager if you believe:
You can contact Forest Hill Chase Privacy Officer by:
Email: csd@foresthillchase.com.au
Post: Privacy Officer, Forest Hill Chase, 270 Canterbury Road, Forest Hill VIC 3131
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Trading hours this week
13 January Monday 9:00am to 5:30pm
14 January Tuesday 9:00am to 5:30pm
15 January Wednesday 9:00am to 5:30pm
16 January Thursday 9:00am to 9:00pm
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18 January Saturday 9:00am to 5:00pm
19 January Sunday 10:00am to 5:00pm
270 Canterbury Road
Forest Hill, VIC 3131
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