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BabelQuest Privacy Policy
Here's the legal stuff...
Last modified 22nd May 2018
We're committed to protecting your privacy. This Privacy Policy sets out the data collection, processing and usage practices. This policy sets out how we'll treat your personal information.
Our website uses cookies. We'll ask you to consent to our use of cookies in accordance with the terms of this policy when you visit our website.
If you have any questions about this policy or the treatment of the information you have provided us, please contact us by email at hello@babelquest.co.uk or by mail to 9 Vineyard Chambers, Abingdon, OX14 3PX.
How to Access & Control Your Personal Data
BabelQuest uses cookies to analyse trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our Websites and how to manage your cookie preferences please see our Cookie Policy.
We partner with third party ad networks to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other Web sites to provide you with targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here: http://www.youronlinechoices.eu/. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
What do we collect?
According to GDPR, all personal data we hold must be:
Processed lawfully, fairly and in a transparent manner
Collected for specified, explicit and legitimate purposes
Adequate, relevant and limited to what is necessary
Accurate and, where necessary, kept up-to-date
Retained only for as long as necessary
Processed in an appropriate manner to maintain security.
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation
information that you provide to us for the purpose of subscribing to receive our marketing
information that you provide to us by submitting any form on our website
any other necessary information that you choose to send to us with legitimate purpose
"Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
When you use our services or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used to provide general statistics regarding use of the BabelQuest Website and user behaviour. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information we collect from third parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at hello@babelquest.co.uk, so that we may delete the information.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
improve your browsing experience by personalising the Website
send you general (non-marketing) commercial communications
send you email notifications that you have specifically requested send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically consented to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
meet legal requirements and keep the website safe and prevent fraud
We will not — without your express consent — provide your personal information to any third parties for the purpose of direct marketing.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
HubSpot is our CMS (Content Management System) and CRM (Customer Relationship Management system), which is the platform we host our website on. Any data you submit to us via our website forms will be stored securely in HubSpot. HubSpot's privacy policy is available at: https://legal.hubspot.com/privacy-policy
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our subscriptions, services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using our services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
You can request access, correction, updates or deletion of your personal information.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)
To exercise any of these rights, please contact us at privacy@babelquest.co.uk or by mail to BabelQuest, 9 Vineyard Chambers, Abingdon, OX14 3PX. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us an email at hello@babelquest.co.uk or by mail to BabelQuest, 9 Vineyard Chambers, Abingdon, OX14 3PX.
Data Capture Information
We will send you information according to the preferences you submitted via our online forms. If you would like to change these preferences at any point, please email us at hello@babelquest.co.uk, or call us on 01235 313555.
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed the online form.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact The Data Controller at BabelQuest at privacy@babelquest.co.uk or call 01235 313555.
We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation, or we have your consent.
Please note that this privacy policy is subject to change from time to time.
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BabelQuest is a HubSpot Service Provider and Diamond Hubspot Certified Partner, on a mission to help businesses grow. Based in the UK, serving businesses worldwide.
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