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Competing in a Converging market Hubert C. Y. Chan
Introduction One of the major phenomena in the information and communication technology (ICT) industry today is convergence. The European Commission (1997) defines technological convergence as "the ability of different network platforms to carry essentially similar kinds of services or…
What makes Customers Discontent – Hubert C. Y. Chan
Abstract The effectiveness of complaint handling and service recovery policies in customer retention has been the focus of both scholars and service organizations. In the past decade, Justice Theory has provided the basis of the dominant theoretical framework for…
Innovation Management — Strategic Allocation of Resources and Decision Making – v3
Introduction Businesses are currently in a realm of global competition and the rapid pace of development in technology and communication has made the competition even tenser as product cycles are shortened. Constant innovation is required to keep businesses afloat…
Internet of Things Business Models Hubert C. Y. Chan
Abstract Almost all businesses are aware of the potential gains that the Internet of Things (IoT) has to offer, they are unsure of how to approach it. This article proposes a business model that builds on Holler et al.,…
Library3.0 for Public Library Hubert C. Y. Chan
Abstract The number of visitors to public library has been dropping in most of the developed cities as a result of digitalization and Internet proliferation. The role of public library has to be converted into a place for discourse,…
Successfully Held the Event – "Internet of Everything"
On February 6, Singapore Communications (Wavex) Pte Ltd, a member of HKC International Holdings Limited, held the event – "Internet of Everything" in the Parkroyal Hotel. It was held successfully as a networking event to thank for the supports…
IFLA World Library and Information Congress 2013
17-23 August, 2013 – Singapore Communications (Wavex) Pte Ltd (Singcomm), the wholly-owned subsidiary company of HKC, has participated in IFLA World Library and Information Congress 2013. The Congress is the international flagship professional and trade event for the library…
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