Brentford (City/Town), London (Greater)
Higher education, Professional services
Experienced (non manager)
No remote option
UWL has climbed an impressive 23 places to become one of the top 40 universities in the UK according to the influential Guardian University Guide 2021. UWL is now ranked 34th in the UK – our highest position of any league table ever!
We were also the top university in England for teaching satisfaction and the ranking reaffirms our position as the top modern university in London. In addition, UWL has been named University of the Year for Student Experience in The Times and The Sunday Times Good University Guide 2021.
Established in 1887, London College of Music Examinations (LCME) is one of the longest-established exam boards for the creative arts in the UK and the only one that is part of a leading British university, the University of West London (UWL).
Today, LCME is an international exam board offering qualifications in contemporary, classical and traditional music, drama, communication, spoken English, early learning and creative media. We are a diverse and forward-thinking community of learners, teachers, examiners and leading experts but more importantly we are known as the "friendly exam board".
The last 18 months has been testament to our determination, flexibility and speed of change. Due to in person exams no longer being possible, LCME initiated digital exam options across the whole syllabus. This is due to a small and dedicated team who are totally supported by the university to ensure development and growth.
This role is a key post within LCME and will focus on the delivery of excellence across all aspects of customer service. The main areas of activity will be:
Management and development of the Customer Service Team
Co-ordination of social media responses and queries
Assist in the management and co-ordination of all aspects of LCME's in-person exam delivery worldwide
A key contact point for all external partners regarding exam delivery
Operational management of the LCME Teacher Membership scheme
You should have strong experience of delivering excellent customer service along with experience of managing a team. A secure working knowledge of social media is required along with the ability to plan and co-ordinate multiple tasks that are timeline specific. Communication is key and you will need a demonstrable ability to work with our various stakeholder groups across all areas of LCME activity worldwide.
To apply click on 'Apply Online' and fill out the application form.
Interviews are expected to be held in the week commencing 10th January 2022.
For informal enquiries about the position please contact Merv Young, Head of LCME, Merv.Young@uwl.ac.uk
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.
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