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Triage Consulting Group
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"PTO, travel, culture."
"Culture and the feeling that upper management really cares about you and your career."
"Working with fun knowledgeable people with similar interests."
"The great atmosphere they create here—everyone is always willing to help you whenever or however they can."
"The monotony of the type of work."
"Rigid promotion structure."
"Too much supervisor oversight."
"Hospital consulting."
"Fun."
"Experts in field."
"A vendor, not a consulting company."
About Triage Consulting Group
San Francisco-based Triage Consulting Group works with hospitals to uncover lost cash and enhance revenue through a variety of services. Founded in 1994 by financial and health care consultants Richard Griffith, Jim Hebert and Patricia Lee-Hoffmann—all of whom stand as board members to this day—the firm provides comprehensive reimbursement review services to hospitals, focusing on payment accuracy and revenue cycle process improvements for commercial, Medicare, Medicaid, workers' compensation and TRICARE claim volume. Triage also offers managed care contract analyses and negotiation support, legal services including litigation support, clinical denial reviews, revenue cycle consulting, silent PPO review and capitation risk pool audits. Since it was established, Triage has identified and recovered nearly $4 billion for more than 700 hospitals. Today, it serves hospital networks and health care providers across the country via its two offices in San Francisco and Atlanta.
The company takes its name from triage, a term defined as a systematic process for determining priorities "in an environment of scarce or insufficient resources." The company "triages" the various areas of financial risk in the hospital's revenue cycle, using its expertise to efficiently recover lost revenue from insurance companies and recommend solutions to its clients.
Don't mind us, we're just looking for your money
In providing reimbursement review services, the firm's mantra-like promise to clients is "Maximum Reimbursement. Minimum Disruption. Zero Investment." A project starts with seeking out underpayments to the most distant decimal point, reviewing patient accounts for payment accuracy and then recovering any underpaid amounts from health plans, including interest and penalties. The firm works directly with insurers, PPOs, employer groups, third-party payers and/or government agencies to research and recover underpayments, sending cash directly to the hospital upon resolution. For these matters, Triage taps into its own internal resources only, dedicating itself to progress that is independent from and invisible to its clients. Fees are contingent upon the sum of underpayments collected.
Triage also commits time to shepherding the client to self-sufficiency by training employees to catch underpayments themselves. Having identified the mistakes that led to payment errors, the firm can recommend specific policies and procedures to prevent the re-emergence of those errors. In this way, it safeguards against future such incidents, and helps upgrade hospital contracts to industry best practices. Client satisfaction is high: For the last several years, more than half of the company's assignments havecome from repeat business, and Triage claims that most new business comes from client referrals.
Triage strives to be a socially responsible organization and, consequently, is involved in a number of philanthropic or environmental initiatives with community partnerships in Atlanta and San Francisco. Through a bi-coastal partnership with MedShare, Triage helps to redistribute medical supplies to countries in need. In its partnership with Redding Elementary School in the Tenderloin district of San Francisco, Triage staffers help create lesson plans and activities for students, and correspond with students in a pen-pal program. The firm also maintains a partnership in San Francisco with Family House, which supports families of hospitalized children by providing a free, safe place to stay during treatment. And to serve the environment, Triage teams with the Golden Gate National Parks Conservancy in San Francisco and the National Parks Service in Atlanta to work on native habitat restoration, trail maintenance and beach cleanup, among other projects.
Recruiting at All-Time High
The firm's college recruiting program is firing on all cylinders, and on track for another record breaking-year of hiring. The firm has experienced annual growth every year since inception, and is forecasting continued expansion in 2016 with over 190 new hires. Its 2017 recruiting efforts are already underway and Triage is excited to carry the momentum from 2016 into the new recruiting season.
'Best Place to Work' Recognition
Triage was nationally recognized on Modern Healthcare's "Best Places to Work" List for the sixth year in a row. The rankings, based on anonymous employee feedback, confirm Triage employees are genuinely satisfied with the firm.
Triage's Brian Neece Named Top 25 Highest Rated CEO – Small & Medium Companies
Triage CEO Brian Neece was recently rated the #23 CEO for Small & Medium Companies by Glassdoor. The results are based on anonymous feedback from Triage employees and Small & Medium companies are defined as those with less than 1,000 employees.
Midtown Alliance EcoDistrict Green Luminary
In 2015, Triage was recognized as a Green Luminary which is a program created to highlight businesses and buildings in Midtown Atlanta that have made a significant commitment to green practices. Midtown Alliance highlighted Triage's efforts and green practices in a "Sustainability Spotlight" celebrating Earth Day and providing companies with a roadmap for starting their own "Green Squads".
Demonstrating its commitment to sustainable practices and a 'green' office, the firm is certified as a San Francisco Green Business—a designation that means the firm has met a set of standards related to waste reduction, pollution prevention and resource conservation. Examples of Triage's compliance include: employee participation in an opt-in carbon offset program; a dedicated sustainability team to manage several types of waste; an in-office 'comprehensive recycling center' which includes bins for composting, plastic bag deposit, and TerraCycle products.
Firm Stats
Employer Type: Private
Founder: Richard Griffith
Founder: Jim Hebert
Founder: Patricia Lee-Hoffman
2016 Employees (All Locations): 580
Major Office Locations
San Francisco, CA (HQ)
Major Departments & Practices
Comprehensive Payment Review (Primary Service Line)
Medicare Payment Review
Aged Account Resolution
Workers' Compensation Revenue Management
Contract Analysis & Negotiations
Clinical Denials
Client Education & Training
Capitation Risk Pool Audits
Silent PPO Review
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