Encompass Parts
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Comvest Leads Management-Backed Recapitalization of Encompass Supply Chain Solutions, Inc.
wpengine2020-01-16T13:28:32+00:00
Comvest Partners ("Comvest") is pleased to announce its investment in Encompass Supply Chain Solutions, Inc. ("Encompass" or the "Company"). With distribution facilities located in Lawrenceville, GA, Davie, FL and Las Vegas, NV, Encompass is recognized as a leading supplier of genuine repair parts, primarily serving the home appliance, consumer electronics, computing, personal care and HVAC end markets.The Company serves both business and consumer customers across the U.S. with access to original parts from more than 200 manufacturers.
Its business-to-business customer base largely comprises national retailers, underwriters, dealers, manufacturers, property management companies and distributors. Beyond distribution, Encompass offers a wide range of 4PL parts supply chain services, most notably parts forecasting, procurement & inventory management and accounts receivable services. The Company is also one of the only parts suppliers in the industry to maintain an on-site depot repair facility.
"As the nation's broadest multi-vertical parts distributor, we believe Encompass is well positioned to maintain our growth trajectory," said Encompass President and CEO Robert Coolidge. "With the addition of Comvest's support, we are excited to continue investing in a variety of innovative initiatives to enhance support to our customers. Technology upgrades and automation are among the key elements of our ongoing strategy to further strengthen Encompass' standing in the market."
"Encompass' diverse product offerings, combined with integrated customer and vendor relationships through their comprehensive 4PL services, make for a compelling investment opportunity," said Maneesh Chawla, Partner in Comvest Partners' Strategic Growth strategy. "We are thrilled to partner with Robert and the rest of the leadership team to support their future growth plans."
Comvest was advised by Akerman LLP. Encompass was advised by Metronome Partners and Proskauer Rose LLP.
About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country's largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics services. In addition to consumers, the Company supports an array of B2B customers, including manufacturers, multi-family property management companies, warranty providers, service networks, independent dealers and retailers. For more information, please visit solutions.encompass.com.
About Comvest Partners
Comvest Partners is a private investment firm providing equity and debt capital to middle-market companies across North America. Since its founding in 2000, Comvest has invested over $4.7 billion. Today, Comvest's funds have over $3.7 billion of assets under management. Through our extensive capital resources and broad network of industry relationships, we offer our companies financial sponsorship, critical strategic and operational support, and business development assistance. For more information, please visit www.comvest.com.
Maneesh Chawla, Partner, Comvest Partners – m.chawla@comvest.com
Carlos Soto, Principal, Comvest Partners – c.soto@comvest.com
By wpengine Press Releases Comvest, Comvest partners, Encompass, Encompass Parts, Encompass Supply Chain Solutions, parts distribution 0 Comments Read more...
Lenovo Renews Exclusive Parts Support Agreement with Encompass
Deal comprises parts for post-warranty repairs of popular Idea and Think computer brands
Lawrenceville, Ga., December 20, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will continue distributing parts for Lenovo's Idea and Think computer brands until at least 2022 under a recent contract extension.
In addition to parts supply, the three-year agreement also calls for Encompass to continue providing contact center support and hosting a customized ecommerce web portal to help customers quickly find Lenovo parts: lenovo.encompass.com. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine Lenovo parts for out-of-warranty repairs; Lenovo retains management of in-warranty parts distribution.
Encompass was first tapped in 2015 to manage parts supply for non-warranty repairs of Lenovo Idea tablets, laptops and desktops. Based on the success of that program, Lenovo expanded the agreement in 2016 to include the Think brand.
"We are very gratified to have earned Lenovo's confidence and trust to continue supporting their flagship brands," said Eddie Cafferty, director of Encompass' Computer Vertical Business Development.
Cafferty said Encompass' performance on the Lenovo program is closely tracked by specific metrics the supplier must attain, such as order fill rates, same day shipping, on-time delivery and order accuracy. Encompass provides Lenovo regular comprehensive reporting on performance metrics, as well as data on inventory levels and customer transaction history.
Lenovo North America Parts Sales Director Rick Julien said Encompass has so far achieved its performance obligations and customer service responsibilities.
"Lenovo has been extremely pleased with Encompass and their support of both our consumer and commercial customers," said Julien. "We understand how vital computing devices are to the everyday lives of users and are fully committed to standing behind our products after the sale. As such, it's critical for us to have a partner that can be relied upon to represent our brand and ensure fast access to Lenovo Genuine Parts to keep their Lenovo products functioning properly."
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.
Formed in 1953, Encompass is one of the country's largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
CONTACT: Kristin Hurst, Director of Marketing & Communications
By Kristin Hurst Press Releases Boston Acoustics, Classe, denon, Encompass Parts, marantz, parts distribution, Polk Audio, sound united 0 Comments Read more...
Encompass to Manage Repair Parts Distribution for Sound United
Deal includes parts for popular electronics brands Denon, Marantz, Boston Acoustic
Lawrenceville, Ga., August 22, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has implemented a comprehensive parts supply chain management program to support Sound United and its full complement of consumer electronics brands.
Under an agreement with Sound United – an industry leader in home theater and personal audio products – Encompass manages its entire parts supply chain, including parts forecasting, purchasing, warehousing, distribution and call center service. Encompass also serves as a master supplier to Sound United's authorized service providers, self-maintaining retailers and other designated affiliates.
The agreement comprises parts support for all Sound United brands: Denon®, Marantz®, Polk Audio, Classé, Definitive Technology, Polk BOOM, HE OS® and Boston Acoustics®. Encompass previously served as an authorized parts distributor for Sound United and currently maintains special ecommerce portals for Denon and Marantz to streamline parts access.
The program will be supported through Encompass' Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.
"Encompass has supplied parts for Sound United brands for many years," said Encompass Senior Vice President of Business Development Joe Hurley. "We appreciate the opportunity to further leverage our experience to enhance parts availability and turnaround time. Our goal is to provide superior aftersales service to help reinforce consumer loyalty to Sound United products."
Hurley said the program will be continually assessed through performance metrics co-developed with Sound United. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.
"Monitoring and reporting on KPIs [key performance indicators] is critical to instilling confidence in our clients that their programs are running smoothly, and customers are being well served," said Hurley. "Encompass provides full visibility to our clients in real time so they know what's happening at any stage."
Encompass Acquires CE Division of Herman Electronics
Under the agreement with Encompass Supply Chain Solutions, Inc., Herman will assist in directing existing and prospective customers to ESCS division Encompass Parts Distribution for CE parts and accessories. Herman and Encompass are both long-standing CE parts distributors with decades of experience in the industry.
Herman is exiting the CE market to focus on its Broadcast and Professional Audio Visual materials distribution business. The two companies will work together to notify customers and manufacturers of the transition. Jeffrey Wolf, executive vice-president of Herman, said he is confident that Herman customers will benefit from Encompass' expertise, expanded product offerings and comprehensive capabilities.
By Kristin Hurst News, Press Releases consumer electronics, Encompass Parts, Herman electronics 0 Comments Read more...
Robert Coolidge Named CEO
Encompass announced today that company President Robert Coolidge will assume the added role of Chief Executive Officer.
Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.
"The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role," said Encompass Board Chairman Steve Glick. "We are equally grateful to have a President and CEO of Robert's caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide
Encompass into the future."
Gowens added his congratulations to Coolidge on his appointment as CEO, stating "Robert is very deserving of this role. I'm confident he will serve the Company, the shareholders, and the
employees well. I wish him and Encompass all the best."
In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.
"Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me," said Coolidge. "We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course."
By Kristin Hurst News consumer electronics, Encompass, Encompass Parts 0 Comments Read more...
Encompass, National Service Alliance and BNKe Solutions Partner
Encompass Parts Distribution, Inc. and National Service Alliance (NSA), both leading providers of aftermarket services that support the consumer electronics, major appliance and office product industry, and BNKe, a leading provider of supply chain back-office operations services, announced they have teamed to provide a one-stop, integrated solution to address the full scope of after sales activities.
Under an agreement executed by the three entities, Encompass, NSA and BNKe will jointly market their comprehensive services, including replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.
NSA manages a network of more than 1,000 authorized service centers across the country and interconnects after sales supply chain partners with support and repair of products across various vertical markets. BNKe provides global business process outsourcing and aftermarket support services, including call center support and back office administration.
"Through this strategic partnership, Encompass, NSA and BNKe will enable manufacturers, retailers and third-party administrators to minimize multiple vendor relationships and gain a single point-of-contact to manage the entire after sales process," said Robert Coolidge, President of Encompass Parts Distribution. "Our combined solution will drive down service management and infrastructure costs and streamline efficiency."
The entities plan to leverage their individual strengths and expertise, backed by full technology systems integration, to offer customers all-inclusive after sales support with complete accountability and reporting.
By Kristin Hurst News BNKe, Encompass Parts, National Service Alliance 0 Comments Read more...