Amazon Alexa now provides NHS health advice
by Ruby West
in Health Care
Although a non-emergency medical helpline is active (accessed by dialling 111) plus an on-line system, health officials are keen to explore other ways by which the United Kingdom population can access medical services.
The partnership is just one of Amazon's many recent efforts to grow in health care.
The Department of Health and Social Care (DHSC) says the technology will allow patients, including older people and people with visual impairment, to receive NHS-verified health information by way of simple voice commands.
Example questions that people at home could ask their Alexa are how to treat a migraine, or what the symptoms are for flu or chickenpox.
But Amazon's Alexa device has previously come under scrutiny for privacy reasons.
Privacy campaigners have called for the government to explain how it will protect sensitive patient information after the government announced that Amazon Alexa will be used to provide health information from the NHS website.
The move has the potential to significantly reduce pressure on hospitals and Global Positioning System.
A Scottish Government spokesperson said: "The Scottish Government supports the approach being taken to provide people with health information from NHS-led sources".
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The government has set up a unit, NHSX, to boost the use of digital technologies in the health service.
Although the Royal College of Global Positioning System has welcomed the move, it warned that independent research is required to ensure the advice given out is safe.
NHSX CEO Matthew Gould added that consumer tools developed in the private sector would help citizens access services and information directly.
Amazon has sought to allay concerns from privacy groups that it can not be trusted with such sensitive data.
The voice technology will automatically search for NHS choices of websites on health-related tips, when prompted by people in the UK.
While some within the NHS welcomed the news, others have raised concerns around patient safety and data protection.
She cautioned many patients may not be able to afford expensive technology, or may not be comfortable using it, which could widen health inequalities and make access to care harder for vulnerable patients.
For those concerned about their data, Amazon has said it will not share information with third parties and users are able to control their voice history and review or delete recordings.
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