Frame Frequently Asked Questions (FAQs)
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Why Frame?
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Frame is the easiest way to run virtual apps and desktops on your choice of infrastructure. Find out more at nutanix.com/frame.
Where does the Frame as a service run?
The Frame service (sometimes referred to as Frame Control Plane) runs in the cloud (off-premises), and it's hosted, managed, and operated by Nutanix. End-user workloads are orchestrated by the Frame service and can run in a variety of public clouds and in your own private cloud with Frame on Nutanix (AHV).
Can Frame run secure desktops for US federal, state, and local government?
Yes. We operate a special version of the Frame service for US government customers, that is FedRAMP authorized at the moderate security impact level. It's 100% isolated from our commercial Frame service, and is operated by US persons. You can learn more at:
https://www.nutanix.com/press-releases/2020/nutanix-xi-government-cloud-achieves-fedramp-authorization
What is the process to access the Nutanix Frame Government DaaS?
The Nutanix Frame Government DaaS platform operates as a Government Community Cloud. For the protection of our Government customers, we must verify your eligibility as a US federal, state, local, or tribal entity, or their partner. Please be aware that if you would like to request access to the Nutanix Frame Government DaaS, a US Person representative of your organization with the authority to sign the terms and conditions must submit the request forms. Get started with Frame for Government here.
Is AHV support available in the Nutanix Frame Government DaaS?
Yes, AHV support within the Nutanix Frame Government DaaS platform is available.
How many concurrent users can I run on Frame DaaS?
As many as you like!
What is the minimum number of users for a Frame account?
Frame subscriptions have a minimum of just five users.
Does Frame support persistent desktops?
Yes. With Frame, you can offer both non-persistent (pooled) and persistent desktops to your users.
Does Frame support desktops that can be joined to the customer's Active Directory domain?
Yes. Note, however, that this is not required.
How can I support user profiles on Frame?
Frame comes with built-in enterprise user profiles. A user's settings, preferences and their complete user profile is stored on a separate profile disk that is mounted at session start. This feature works well with non-persistent desktops, letting you take advantage of the efficiency of pooled VM resources, while giving users a personalized experience.
Does Frame have role-based access control (RBAC)?
Can I use Nutanix Files with Frame?
Yes. For more details, please see the Solution Guide on Nutanix Files on Frame.
How is Frame different from other VDI solutions?
There are several key differences:
Unlike traditional VDI brokers (e.g., Citrix, VMware), Frame is built for the cloud, web scale, and multi-tenancy from the start.
Frame is a service; it can not run workloads that are not connected to the hosted service.
Citrix Cloud and Horizon Cloud implementations require complicated setup and are hard to deploy. They also have significant overhead on each cluster.
What are some great use cases for Frame?
Frame is a great choice when you want to minimize management overhead for your VDI deployment. Also, the footprint on your cluster is minimal (2 - 4 small VMs), making it a great choice for various ROBO scenarios.
What is Frame on Nutanix (AHV)?
It's an option to use Frame Desktop-as-a-Service (DaaS) with apps, desktops, and user data hosted on your Nutanix (AHV) infrastructure.
Can I use my existing Nutanix (AHV) cluster?
Yes, you can connect your existing cluster to Frame, as long as you meet the minimum requirements (see the question on prerequisites above).
Can I try Frame on Nutanix Community Edition (CE)?
Yes, as long as you're using Nutanix CE 5.10 or newer. You can download it from here.
Can I use Frame on Nutanix (AHV) alongside my public cloud desktops (on AWS, Microsoft Azure, or Google Cloud Platform)?
Yes. Frame can manage all your desktops, hosted on private and public infrastructure, from a single administrative user interface.
Can I download the Frame control plane to run it in my own data center?
No. Frame is offered as-a-service and can't be downloaded. You can connect your on-prem Nutanix cluster to Frame. During that process, several components will be downloaded to your cluster, but the service itself runs off-premises in the public cloud.
Is Frame on AHV VDI?
Yes. Each active user is connected to their own VM during the remote session. Frame supports both non-persistent and persistent desktops.Yes. Each active user is connected to their own VM during the remote session. Frame supports both non-persistent and persistent desktops.
How can I set up my Nutanix (AHV) cluster to use it with Frame?
Starting with Prism 5.11 (shipping in June 2019) you will be able to initialize the process directly from the Prism Central user interface. A new option called "Connect to Frame" will guide you through the setup process consisting of 2 main steps:
Initialize and prepare cluster. During this step, a new virtual appliance, the Frame Cloud Connector, will be created.
Configure Frame Cloud Connector. You will start by logging in with your Prism Central credentials and selecting the appropriate cluster, network, and sandbox template (gold master template). Next, you will connect your cluster to the Frame service. As the last part of the process, you will login to Frame using your Frame admin credentials (those that you used to sign up with Frame at my.nutanix.com)
The entire process typically takes less than 5 minutes.
Looking to Get Expert Help?
We can help you determine whether to deploy virtual desktops on-prem data center, or from an external cloud (public or private).
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