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ThinkVantage Technologies Enable Superior Customer Service at Havertys Furniture
ATLANTA , April 19, 2005 – IBM today announced that Havertys Furniture, a full-service home furnishings retailer, has deployed ThinkPad notebooks and ThinkCentre desktops with ThinkVantage Technologies throughout its enterprise for increased data protection and superior customer service.
With a corporate mission focused on customer satisfaction, Havertys' employees must be able to access customer information easily and in a timely manner. Employees are equipped with ThinkPad T41 and T42 notebook computers including select models with integrated fingerprint readers, providing them advanced mobility, security and wireless connectivity for working with customers and suppliers in the office or at offsite locations. In addition, call center supervisors using ThinkCentre S50 desktops have the reliability and robust computing capabilities to effectively multitask and access information to quickly assist with customer questions and support.
"Our computing needs extend beyond simply word processing and maintaining databases," said Pat Zurica, director, Technical Services, Havertys Furniture. "Utilizing IBM's ThinkVantage Technologies such as Rescue and Recovery and Access Connections help improve employee productivity and make our operations more efficient and secure, which translates to better customer service. Other vendors that we have worked with don't offer the functionality, reliability and long-term return on investment of ThinkPad notebooks and ThinkCentre desktops."
Rescue and Recovery, a one-button recovery solution that helps protect against a system software failure, and Access Connections, a utility that allows users to easily switch between wireless and wired network settings, enable Havertys' employees to quickly deploy, connect, protect and support their PCs. Another ThinkVantage Technology, the Embedded Security Subsystem with Client Security Software, is a hardware- and software-based technology that encrypts vital security information. Coupled with integrated fingerprint readers on select models, the system provides layered PC security to help protect data from unauthorized access.
About Havertys Furniture Haverty Furniture Companies, Inc. (Havertys) is a full-service home furnishings retailer with 117 stores in more than 70 cities across 16 southern and central states. Founded in 1885, Havertys is a true retailing institution. The company provides its customers with a wide selection of quality merchandise primarily in the middle to upper-middle price ranges and offers nationally known brand-name products and its own Havertys-brand merchandise. For more information, visit www.havertys.com .
About ThinkVantage Technologies ThinkVantage Technologies are available on ThinkPad notebooks and ThinkCentre desktops, which will soon be a part of the Lenovo Group. ThinkVantage Technologies help make PCs less dependent on IT staff or user intervention for basic tasks such deployment, backup, maintenance and security, freeing up users and IT staff to focus on competitive advantages in their business. According to industry analysts, costs associated with deployment, support and disposal account for approximately 80 percent of the entire PC lifecycle cost. More information is available at www.lenovo.com/thinkvantage .