We won't charge your credit card until your purchase has been sent.
We cover the credit card fees that can be connected to your purchase.
Your BasKette is shipped to you as fast as possible. We strive to ship your stripping basket the same day as you order.
We will send you an email with further information and tracking id on you package.
You have 14 days to cancel your purchase.
You must inform us within 14 days that you wish to cancel your purchase. When you cancel we ask you to inform us by email at info@kettegear.dk. In your cancellation you must clearly inform us that you wish to use your right to cancel the order. You can also choose to use our standard cancellation form and send to us. You will find a link to the form in your order confirmation as well as here.
You cannot cancel your purchase by refusing to receive your product without clearly informing us.
You must return your order to us without any needlessly delay and the latest 14 days after informing us that you with to cancel your order. You must pay the expenses for shipping back the product.
When returning the product, it is your responsibility that the product is safely wrapped. You bear the risk for the product from the time you received the product and until we receive it again.
You are held liable for any decrease in the value of the product that is due to any unnecessary handling of the product. With other words, you can try the product the same way you would in a psychical store.
If you have used the product beyond this, then we consider the product used. This means that you will only receive parts or even none of your payment back, depending on the condition of the products commercial value.
To have your full payment returned, you can therefore try the product as you would in any physical store, but you cannot take it into actually use.
If you cancel you purchase you will have your payment returned. In case of any devaluation of the product that you are responsible for, this amount will be subtracted the refund. Note that if you use your right to cancel, you must pay for the shipping costs as you return the product.
We can retain your refund until we have received the product, unless you have showed us documentation that the product has been returned.
What do I need to send along with the product?
You must enclose a copy of the order confirmation. Our expedition will be faster if you also fill out and enclose our standard cancellation form.
Note! We do not accept packages sent by COD or likewise.
When you buy at kettegear.com you have 24 months of warranty. This means that you can have your product repaired, exchanged, payment returned or get a decrease in price depending on the specific circumstances.
It is a requirement that the warranty is justified, and that the defect is not caused by improper use of the product or any other injurious behavior.
How fast must I use my warranty?
You must state your claim within 'reasonable time' after you noticed the defect. If you state your claim within two months after you notice the defect, your claim will precieved as within a reasonable timeframe.
When you return the product we ask you to inform us about the defect as detailed as possible. Please use our warranty form – download here. This is not a requirement but it lightens our management and minimizes expedition time.
Remember to wrap the product safely for shipping, and to get a receipt for your shipping so we can return the cost of the shipping to you.
We only register your information in order to deliver your product to you. Your information is registered at KetteGear IVS and kept for 5 years. Hereafter the information is deleted.
When we collect personal data on our website, we ensure that this is only done with your consent. You will always be informed exactly which information we gather and why.
The SEO Rasmus Høtoft Sørensen has access to this information. The data responsible at kettegear.com is also Rasmus Høtoft Sørensen.
We do not store encrypted customer information. We do not transmit any encrypted customer information.
Information provided to kettegear.com will not be sold to any third party, and we do not register any sensitive personal information.
When registered at KetteGear IVS, you always have the right to object to tee registration. You also have the right to claim insight into which information we have registered on you. These rights are according to the Danish law on personal information and you can contact KetteGear IVS by email at info@kettegear.dk.
A complaint concerning our products can be stated to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can state your claim to the Danish Competition and Consumer Authority at www.forbrug.dk.
Further, you can use the EU-Commission's online claim portal. This is especially relevant for customers living in another EU-country. Claims are stated here: http://ec.europa.eu/odr. When stating a claim you need to inform our e-mail address.