If the item you received is faulty, you have 30 days from date of receipt of the faulty item to return it to us. Please contact us with your order number, name and address, details of the product and the reason for return, and whether you would like a refund or a replacement. We will then advise you on how to proceed with the returns/refund process.
We recommend that you send the parcel using a delivery service that insures you for the value of the goods in any case it gets lost or damaged. We recommend you to use a postal service that provides proof of delivery, as responsibility for the item is yours until it reaches us.
If the item you received is not what you originally ordered, please contact us with your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
If you are eligible for a refund, we will refund you back using the payment method you used when you originally paid for your order.
C Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by GainBrandsDirect for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.