To provide the learner with an understanding of inbound sales strategy in a sales and marketing environment.
Apply customer experience knowledge to your role using defined methodologies and procedures, including Active Listening skills and Interpersonal skills.
To Identify customer needs through good communication and respond in a timely manner.
Define and understand what customer experience means and how it applies to organizational needs and role requirements.
To Develop a clear knowledge of how to apply customer experience strategy.
Instruction Methods: Presentation, Group Activities, Discussion.
Participants will receive a certificate of Completion/Achievement.