While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you'll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.
Before a call, AI could be used to recognize poor call-quality and fix it immediately -- like a self-healing network. This means issues like low bandwidth, improper network configuration, and high latency can be resolved in real time, guaranteeing crystal clear calls and minimizing the need for human intervention.