The guy who changed my oil O'Shea was super friendly. He immediately told me to pull in and got to working on my car. O'Shea was very polite when getting the information about my car and was happy and smiling as well. I was in and out of there so fast. I definitely plan on coming back.
I have used this business for 10 years. Satisfied with team.
The friendly staff is welcoming and they are very knowledgeable. They do recommendations without being pushy. I like that they are very thorough and do their jobs in a timely manner.
The tech was very nice and friendly.
I am always well pleased with the service at valvoline. Staff is always so friendly and professional. They handle business, answer questions and they always make me feel good and appreciated. I love the way they thoroughly check everything. I'm well pleased and dont plan on going anywhere else. I tell others about the service often.
Convenience. Efficiency. Quality of work and products.
Great service and no problem.
The worker were all very friendly and took the time to answer any questions I had.
The staff was very courteous and knowledgeable. Explained all the service they provided. I thought I was I was in and out in a reasonable amount of time.
Courteous, friendly staff. Wonderful, speedy service. Great value.
We were attended to pretty promptly. The staff was very friendly and attentive.
Waiting time was a bit longer than I like.
The computer crashed and I had to wait while they got it going again.
The guys were very nice and informative. I was in and out in about 10 minutes. Can't ask for better than that!
The staff was courteous, knowledgeable, and professional.
the staff was great, very friendly. the experience was fast and pleasant.
Always fast. Great staff. Tell me what I need, but don't push stuff on me.
I am very pleased with the customer service. You have a young lady that has been the manager there for awhile that is doing a superb job and is very personable. Her name is Alysa. She bring a lot to your establisment.
I was comfortable and the person who served me was the same person when I came before.
The employee was very friendly and professional. The time it took him was excellent, I was in and out in no time and on my way..
I was in and out quick. No pressure to buy other services and reasonable priced.
The visit and employees were great.
My oil was changed quickly and efficiently and everyone was nice and seemed to know what they were doing. Also the staff communicated very well with each other.
Always friendly service. Nice to see familiar faces each time you come in which tells me you don't have a lot of employee turnover. Technicians are thorough and recommend services but don't use high pressure sales tactics which is nice.
excellent service and attitude, quick, very nice!
They were aware of other mechical issues before we told them; such as the oil leak which was occurring weeks ago and the knocking sounds.
I don't believe I've ever experienced as much friendliness anywhere as I do there. Awesome people!
I went to a competitor earlier in the week with my daughter's car - and was not at all impressed by the professionalism and service that I received. I was so suprised by the service that I received at Valvoline - you've gained a customer. When shown my air filter - I asked how was I to tell how dirty it was. It was explained that if you can see through it, its still OK and I probably had at least one more oil change before needing to change. WOW! Gained my trust. Was also thrilled when my tire pressure was checked and my windshield fluid filled - neither of which the other company did. Thanks!
To the two employees working at 4:30 PM on Saturday (12/22/2018), job well done. This is the first review I have ever taken the time to fill out, but I feel that the individuals working deserve it. They were extremely professional, fast-workers, and had exceptional customer service skills. I will definitely be coming back. Thanks Valvoline!
the team is always nice and smiling, they speak to me with respect and confidence.
Very polite. Knew their job. Did not wait long.
The service was excellent. Travis Turner and the rest of the crew was wonderful. I will continue to use Valvoline and recommend my friend there also. Keep up the Good Work!!!!
Tracey was very professional and explain things to my understanding. I was very pleased with his knowledge of my vechicle.
Best quickly oil change than other oil change.
Services were offered that were not immediately needed and costs were more than expected and more than I paid for the same service the last time I visited in February.
The staff at this location was excellent. I called before hand to get a price for my Chevy. The person who answered the phone, and to my surprise, went over not only how much the price was but also the options for my truck. I always assumed that it had to have synthetic oil only. I personally don't care for that type. When I pulled in there was a vehicle ahead of me in both bays. Staff greeted me immediately with a big smile and courteous manner to inform me of my wait time and ask what service I needed. During the oil change the staff let me know what services were due on my vehicle and if I would like them to perform any of these services. After declining on the extra maintenance items the staff didn't keep trying to get me to buy something. That was a good thing!! I absolutely hate being pressured. The whole experience was excellent. A matter of fact it was so good that I brought my Ford Edge in later that day. This will be my oil change service provider from now on. I want to stress that the staff was very courteous, knowledgeable, and most of all they worked really well as a team. The prices are similar to other places in the area, but I'll be back because of the staff.
The staff were extremely nice and knowledgeable. Very professional.
I had limited time and they got me right in and right out. very pleasant employees.
I brought my wife's car to the same Valvoline a few weeks prior, and as part of the service the service crew did a tire rotation and balance. This was not offered this trip. Otherwise the visit was exceptional in price, service, speed, and professionalism.
Tire pressure was never checked, however on my report sheet it said they were checked and all tires were 35.Makes me wonder what else really wasn't checked, but marked as done on the report.No prices were given or option of services explained or mentioned.
The pressure to purchase a variety of additional services is not something I want to experience during a simple oil change. Also, the price I paid is very high and I can get comparable service a couple of blocks away with no pressure and for much less money. I have been using this particular oil change location for many years but I am not sure I will be returning.
Customer service was excellent. I waited no time hardly for my oil change to be done and I also received a discount for being a college student which is a bonus.
Have used this service for years!
Everyone went out of their way to be very nice and helpful. They showed their concernover me being a satisfied customer. I plan to go back at some time.
The workers were polite, pleasant and courteous. They made me feel like I was their only concern.
Valvoline Instant Oil Change is the only service of this I trust with my 2000VW Jetta that has been driven about 12300 miles. I can also rely on your staff to alert me to any problem that may be seen only from beneath the automobile.
Fast service, nice people, no problems.
I have not gotten used to the new process, now that your drive-thru has been reversed. You don't have room to exit the vehicle and utilize the waiting room, especially if you are in the outside lane. It appears that you don't want to use the waiting room, as everything has been removed except the chairs. Not excited that you took the Car Wash out!
The ladies that changed my oil were very professional and well trained. they did an exceptional job and were throrough and quick.
Technicians were very polite and professional and courteous and thorough.
Staff seemed very knowledgeable about car's needs. Staff very friendly.
Everyone was polite was went to work straight away.
The prices are very expensive!
Neat and clean premises. Professional and friendly staff. Great product.
Staff was courteous, explained what they did and work was preformed very quickly.. Staff was also very friendly..
This is the best in our town!I have used one other in recent years and will never use anyone other than Valvolune Instant Oil Change!There manager is outstanding!Great communication skills,Staff is friendly and most courteous!This is my only place for my needs!Thank you Valvoline!
Lauren was very polite and knowledgeable.
5 minutes to close and they still gave me excellent service with a smile. Awesome experience.
The staff was courteous and friendly. The service was done quickly and professionally.
I drove up 15 minutes before closing with a truck in front of me. They had already cleaned one side in preparation of closing which is why I had the wait. Once I arrived to my spot, they went out of their way to provide good service and recommendations and stayed later to complete the task. Thanks for the experience.
Employees were courteous, helpful, and respectful. Completed the oil change quickly.
Every one is so friendly and courteous!
Friendly and knowledgeable staff and excellent service.
Very friendly and efficient...all of the employees that I seen.
Any questions I asked were answered promptly and with confidence. Good manners by staff with yes Sir and no Sir.
Manager and staff are great. We have all of our vehicles serviced there.
Didn't go over what was done at the end and I had to place the sticker on my windshield myself.
Friendly and very knowledgeable..got me in and out as quickly as possible!
All workers are very accommodating.
Friendly staff and courtesy. In and out. No delays. Did what they had to do and be about my business.
Excellent customer service. Attentive, helpful staff. Quick service.
Only because it was a long wait time.
There is no specific reason. I got my oil changed on Friday and by Sunday the skid plate under the car had come off some and they were kind and put it back on monday morning at no additional charge.
in and out in 10 min.
Staff and Management are very friendly and knowledgeable.
I came in for an inspection sticker. Staff met me outside and instructed me where to go. Everything went smooth and very timely. Staff very friendly.
The attendants were very professional and knowledgeable. The waiting area was very clean and comfortable. The Manager there is a wonderful person. He made sure everything was as it should be. I will continue to get my oil changed there and I will recommend this business to others.
Was going to buy a new air filter but they were out of the one I needed.
on my last visit I had my car inspected . I was not there for an oil change.
The staff was extremely courteous and polite. As I drove up they instantly appeared, escorted me to the waiting room, and began work on my car. They were clean and well dressed... Very professional...made me feel comfortable. In this day and age it was refreshing to encounter such nice young people.
It was a great experience, no complaints.
Time It Lube customer service was much better. Sitting in a hot car is ridiculous and it's only April. I think you have a pit crew mentality of service you provide, instead of a customer care approach.
Just happened to be first in line this time. I have had this service before with my other car. Good service then, different crew and good service this time.
There was no long waiting time and the employee was very professional and friendly.
The lady outside that took all my info was the best.. she was courteous, nice and she had a smile on her face... I will return to Valvoline in Natchitoches..
Everyone worked as a team in order to get me in and out and didn't make me feel rushed in the process.
Everyone worked as a team to get the job done.
Like the workers, convenient location.
Service was quick, efficient, and complete. The staff was friendly and quick with service. The one thing that concerned me was that I received an oil change using 'Full Synthetic MaxLife Oil' and was told that the use of the synthetic oil would allow for longer times between oil changes. However, the notice on the windshield sticker was for another change in THREE months; hardly longer than if I had used non-synthetic oil. My car has only 60,000+ miles and it does seem that returning within three months indicates little difference from traditional oil and is not worth the extra expense.
Great friendly service, ask my preference with tire pressure, oil choices and any concerns. They were pretty busy at the time with having multiple vehicles in line. Just a nice crew, they seemed to all get along great, worked as a team together, and checking behind themselves. Just a very nice experience.
I went in just for a oil change and my bill was 83.00 dollars and some change, if I would've known it was that much I wouldn't have gotten it done, I won't go there again.
The staff were professional and personable, they were also dressed professional. The price I paid was suitable and I appreciated the Ladies day discount.
Service was provided in a timely manner & was very courteous.
I've been using this oil change location for 14 yrs. I have seen the manager and talked to him many times. They take pride in there work and are safety conscious.
The staff was very courteous and informative. The oil change service went smoothly and I was on my way quickly. This is what I expected and my expectations were met, hence I was highly satisfied.
I am a single lady and do not understand oil. Of course they know what's best for my vehicle which is a 2016 Honda. I'm told I have to have the more expensive oil so I trust them. It's just me, not knowing or being knowledgeable about the mechanics of a vehicle. I thought it was pricey but I was able to print a coupon before hand that saved me $10.00 and for that I am so grateful! Thank you for continuing to let us print and save with these coupons!
Pricing and asked for a $19.99 oil change and got what my vehicle called for.
Oil changes are quick and the staff is top notch.
They put the wrong size air filter in my car resulting in it dying 4 Mikes down the road. Had to have it toad to dealership, which coast $100, then $100 worth of labor, and then $ 26.00 for the correct filter.
I did not feel pressured to purchase anything. The staff was friendly and courteous.
THE SERVICE IS ALWAYS GREAT AND THE MANAGER IS ALWAYS FRIENDLY. THE WORKERS ARE ALWAYS NICE AND MAKE YOU FEEL COMFORTABLE. I WILL CONTINUE TO USE THIS LOCATION FOR ALL MY OIL CHANGES.
Poor communication of options/services and pricing at the beginning of the visit. That improved as the inside staff worked on the vehicle. I also had to wait for 3 weeks before the location had Louisana State Inspection stickers. My intention was to have both the service and the state inspection done at the same time.
I was in and out in about fifteen minutes. In addition to oil change, they aired up a low tire I had not noticed and refilled my washer fluid.
Tracey, the manager, greeted me when I pulled in and began checking the fluids and lights (courtesy inspection) so the wait would be less once we pulled in the bay. Everyone smiled, spoke kindly and waved when we left. We felt like family. Great job!
GOOD CREW, WORKING WELL TOGETHER, EVEN HAD2 WOMEN WORKING THERE SERVICING.
The staff was fast, efficient, and very friendly. I will come back.
Excellent customer service. Prompt. Patient. Answers all questions and don't make you feel as they are In a hurry. Excellent teamwork.
Always does the job vehicle drives better when I leave!
Everyone was friendly and quick.
All the professionals at the Natchitoches Valvoline Center were great, speedy, and knowledgable.
I was so happy that they actually let you know what they were doing and why. I will definitely be getting my oil changed here from now on!
Excellent Staff! I didn't feel pressured to upgrade services, nor product. I was really impressed!
The service was very quick. They didn't pressure me into buying additional services.
hard to believe that the cost for changing oil is so much compared to what a regular oil change was several years ago and the frequency using real oil. Now its synthetic and the cost is about one third of a car note.
got there before opening, was the first one in.
Customer service was great. Service was quick.
Great customer service. The staff makes you feel like family.
Professional staff and quality products!! Everything was clean and detailed.
Need to fix car wash how cheap is the owner of this place not to fix it. I like using it get all my stuff done in one spot looks like missed out money.
Quickness of the visit and the information your staff have me on my car.
Staff is always very informative and very friendly. The manager always comes up shakes my hand and knows me by name. Great service and customer service!!!!
Once i arrived arrived within seconds a tech greeted me. Everyone was courteous..service was excellent from EVERYONE i encountered even via phone. I was referred to Valvoline and i am very impressed!
Way better customer service this visit.
I have been using this shop for years. Great management and friendly staff.
Big smile, friendly intro. from manager. Everyone helpful, everyone trying to get my car serviced and get me out on time. No "BS ing" like I find at other locations.
The staff were very friendly and helpful. They explained everything thoroughly to me. I will definitely come back.
I recently moved here. I was shocked that the price of this basic oil change with conventional oil cost $51.00. Ive never paid over $25.00 for an oil change. Shocked.
The manager, Tracey Lonadier (who I do NOT know outside of this relationship) is ALWAYS friendly, honest, and he keeps his staff ON POINT. It is a glaring difference than the other places in town. I've been ripped off by Jiffy Lube and had an oil cap not replaced by another place. His staff are all friendly. 3 different employees walked through the waiting room while I was there and every single one of them said hello to me and one asked me if I needed anything. I could hear the team communicating and cross checking what they were doing. Tracey takes pride in his staff and what he does and it shows.
I was able to get in and out within a reasonable period of time. Going to the dealer for an oil change always takes about two hours. It is more convenient to get it done quickly.
Everything was great EXCEPT for the price. Hopefully there will be a greater discount for repeat customer making minimum wages.
Staff is very courteous and knowledgeable.
Been using this shop since before it was a valvoline shop.
The service representative was very friendly and completed my inspection very quickly.
It was very quick and the employees were extremely helpful.
Prompt and friendly service. Patient with my lack of knowledge.
I was not aware that I was going to be paying $60 for an oil change. I wasn't told till the job was done. I have never paid $60 for an oil change and I do not know if the oil change is worth me paying another $60 dollars next time.
Everyone was professional, no personal talk around my rolled down windows. We were in and out in 15 minutes or less, and that included completely updating our information in the computer. They asked what tire pressure we wanted, instead of going with the door...love that! I like mine 1-2psi below!
When we pulled up to the service bay we were greeted promptly and by a friendly staff that appeared very knowledged in their profession, I have been doing business with this group even before they changed companies and have always been very pleased with their work. Keep up the good job.
Good service and friendly staff, the price for the oil change was too much. An oil change for synthetic blend at $74 is too high. It is a smaller town so there is less competition I guess.
I have always been treated with professional service and respect in the many years that I have had my vehicles serviced by these extremely qualified service personnel.I have NEVER had ANY reason to be disappointed and have not regretted spending any of the many dollars that I have spent.
The Staff is very professional, I was in and out before I knew it...Love it!
Have used this oil change place for years. This is the first time I have not had anyone to come up to the car within a minute of two of arriving there. They have always done a great job on my car and have always been friendly.
Everyone is friendly and smiling. I am disabled and my wife's windshield nozzles aren't spraying. I asked one of the staff if they could take a look while they had the hood up. Although we didn't find the problem I appreciate the kindness from the staff to go the extra mile.
no long waiting time. Kind courteous staff, polite, helpful.
The workers were very nice and professional, and it didn't take long for them to finish my oil change.
The staff was very professional and greeted me upon arrival. The staff explained everything that they were doing as they were doing it. They were nice and courteous.
It was my first time using Valvoline and the employees were very patient and informative answering my questions. I was very impressed at how curteous they were and how quickly they were done. I definitely plan on going back in the future.
I've had my oil changed there prior to this being Vavoline and the shop manager (from "time it") runs things very well.
Quick. Much quicker than the past. Great improvement.
They are always so friendly and never try to get me to buy anything I can't afford and I trust these guys very much. I have been going to them ever since I first had a car when I came to college and even though they have different employees now the manager must train customer service to all employees new and old because I have never had a problem with any one that works there. And over the years I have seen many different workers.
The entire experience went without a hitch.
Tracy is always friendly, informative, professional, likeable and knowledgeable! He is the reason I go there! The people that work for him are great too!
The people know their stuff and were extremely helpful, knowledgeable, and courteous. They also explained everything they did for my vehicle. Tracy is a great manager and has a great group of guys working for him.
I wasn't pressured into buying extra services that I did not need or want.
The staff didn't seem professional and courteous. They were not clear with the prices that I had to pay.
I got my oil changed in January for $93 and got it changed the end of June for $128.95. Same service as January. As a result of this dramatic increase, I will have find another vendor or change my oil myself. Has nothing to do with the service.
Everyone was courteous. My service was completed in a timely fashion. Price was reasonable.
The employees are always super generous and kind. Their work is done quickly and they do a great job.
Have always used Time-It Lube for approximately 25 years. Was unable to get tires rotated because "equipment not in," car not vacuumed, no ford motorcraft oil.
Great staff. Precise explanation of services. Very courteous!
Efficient service, no wait. Pulled up directly in to the bay and they began servicing my vehicle. Manager was top notch. Tech was super friendly and knowledgeable. Will return in the future.
This location changed from Time It Lube. The price was higher for less service. No vacuum, no tire pressure checked, no rear diff check, no car wash coupon. Less value overall..
It used to be a real friendly place, sort of the Floyd's barber shop on the Andy Griffith Show of oil change places. Now way too corporate. Feel bad if you ask a worker their a question not related to an oil change. It seems like they have lost there genuine smile. Also miss the little goodie bag with an inspirational quote in it. Congratulations Valvoline for making a quaint, friendly place into another boring corporate entity. Would love to hear back from you all, but I am sure that won't happen. This is my second, and last, visit here. Thanks for forcing me to look for another place to get my oil changed.
Staff was friendly and knowledgeable. The service was extremely quick and I feel very comfortable going back for all my oil change service needs.
When it was TimeIt Lube they vacuumed your car and gave you a free car wash. My car was not vacuumed or was I offered a free car wash.
Quick and efficient, did not try to push extra services only did the work I requested and did not hassle me.
Courteous and efficient staff. Knowledgeable with clear concise explanation of service.
price for two windshield wipers was $40.00. That's a bit steep.
No wait. Friendly service. Knowledgeable.
They were very friendly and had me in and out fast.
Everyone is so eager to help satisfy your needs.
Service was fast, especially because I went on Ladies' Day but I was still in and out under thirty minutes. The staff was friendly as always.
No wait time and the staff is always very friendly and very knowledgeable.
Your store used to out the vehicle and provide coffee in the waiting room, but not since the change in ownership. The staff is still very courteous!
Not satisfied because the price of the oil change went up a lot since my last visit, but the price of oil is down on the market. I can buy an oil filter and the oil myself for around 20.00, and I refuse to pay $66.58 for another oil change. You have lost all of my business, which includes my work truck and 3 personal vehicles.
This establishment has transitioned to using Valvoline products and I prefer Mobile 1 products. Also, it cost me nearly $100 to get an oil change on my Tundra. I find this a bit much. I don't blame the establishment or the staff, but I was not happy with the cost and may return to changing my own oil.
Like the professional staff. You can hear them with the different checks snd balances.
I was in and out very quickly, the staff from the manager on down were very informative and knowledgeable. They did and excellent presentation of their services and was very skillful of thier job duties. I have been a regular customer and will continue to have my vehicle serviced at this location. Most definitely will recommend to family and friends.
I have been using this time it lube for several years and have always been pleased with management and services. they have always be friendly, timely and efficient.
No, coffee, water, no goodie bag, and prices seemed higher!!!
I was very satisfied with my visit. The workers were very swift and very specific about what they were doing and very friendly.
It was a nice visit, I like the extra top offs they did as well changing my oil.
I was pressured by customer service attendant to buy new windshield wiper blades. It wasn't terrible but still annoying. I was already spending $50+ on an oil change.
I did not have to wait long. Everyone was friendly and knowledgeable.
It was a lot friendlier visit the last time and all the other times I have gone over the last five years. Coffee was offered, a discount coupon was also offered if I brought another vehicle in within the next 3 days. Also gave a little pack of napkins, a hanging trash bag, and a nice spritual saying in a little pack. The small town atmosphere is gone now. I don't like cookie cutter establishments and this is what this place has become. Congratulations Valvoline, you lost a customer. Also not only one customer, but if the people I have talked to in the waiting room it might be quite a few more. Thanks for allowing me to look for another small town oil change business.
Had to go outside to look at computer to see what had been done to my vehicle. Didn't understand what he was saying. Didn't know the cost until I got home & saw email with ticket. They no longer vaccumn out car. Liked it much better before this new company took over. Too expensive.
Mary was professional and courteous. I came to this facility because previously it was locally owned and not part of a corporation. The good service will keep me coming back.
The manager was as nice and accommodating beyond what one would hope for.
Price a bit high. The 50-60 dollar range would have been better.
The employees were extremely knowledgeable and very friendly. Made sure I understood what they we're doing at all times. Showed me my air filter and let me know it was fine. Told me step by step what they we're about to do!! I was in and out of there in probably less than 10 minutes. I'll be back and have told all my friends about this!!
Loved seeing the women, alysa was great & Tracey is all the time. Great service & great personalities .
Overall service and customer care with friendly people.
Workers are always very filriendly, courteous, and professional. I have been going there for long time and plan to continue.
I did not mean to appear to be unsatisfied. It was just a long wait but I do understand that they were understaffed or short handed that particular day. I will be back.
Everyone was eager to take care of our vehicle. Working on it every minute and checking it madly. We were so pleased.
I do not like Valvoline products. This is the reason Inwill consider taking my business elsewhere. This is very unfortunate, as this time-it lube has the most professional and courteous manager in this area.
I am very satisfied with the service. All employees are very knowledegable.
There was a good wait. I didn't feel that the price was good for only an oil change and fluid check. $50 for that, I feel that isn't a good deal especially when it took 30 minutes or more for an oil change only.
I just like the atmosphere. The staff is extremely courteous and they seem to really care about the servicing of my vehicle. Detailed explanations are given to me about what was done to my vehicle.