Минусы: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
Плюсы: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars. We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word. At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Минусы: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup. I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
Плюсы: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Минусы: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps. The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
Минусы: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
Плюсы: I could drop off the car in the city, rather than back at the airport.
Минусы: There were a ton of extra fees, even though I was insured by my credit card, that ended up making the total cost FOUR TIMES what was advertised! This included an extra national insurance fee ($300 for 4 weeks) that was apparently mandatory. Also, as an Israeli citizen, I had to pay an additional $90 fee/tax because of that. I cut my rental by 2 weeks because I couldn't afford all the extra costs. Also, Budget only reported 1 scratch when there was a dent and about 10 scratches around the car. There was no one at pickup to confirm, so I had to take photos to prove during drop-off that I didn't cause the dent or other scratches. This ended up being fine, but it was annoying that I even had to take photos myself and that Budget didn't do this in advance. The car was ridiculously weak on the uphills (with 4 passengers), but I guess that's to be expected with the most compact. Also, at one point the A/C gave out (i.e., no cold air) for an hour during a drive. It kicked in again after stopping for a while.
Плюсы: Easy to drop the vehicle off and get a shuttle to the proper terminal.
Плюсы: Car was clean and drop off was excellent.
Минусы: Nobody told or there wasnt text that I need to get and pay so much more of insurance. I would never taked that car from you if I were known that. So this was my last reservation from you.
The car was a wreck!
Плюсы: The car ran as expected. It got us where we needed to go and the air-conditioner worked.
Минусы: From the moment we picked up this car at Shlomo SixT's branch at the Sde Dov airfield, we knew that this Nissan Almeira looked terrible. There were little chip marks and loose body parts all around the car. And there we a big cross on top, left by some long ago tape. But we were in a hurry, so we took the car. Then, we started noticing some other peculiarities and weaknesses. The radio knobs were missing, so we couldn't manage to use the radio. There was only one key slot, on the driver's door, none on the passenger side. And, to compound that problem there was no automatic door opening mechanism. So, the driver had to get into the car, reach over and manually unlock the passenger door, and the others, terribly inconvenient. We were not given any remote door opener. There was only one "low" gear. One drove either in "Drive" or in "Low." Usually, of course, there is a choice of at least two or three gears lower than Drive. This car really should not be rented in this condition. Or only by a company called "Rent-a-Wreck."
Минусы: Angry service, poor level of English language of stuff, unreasonable charge for car's damage without ANY notification !
Плюсы: Car was cleaned, functioned well. Check in and drop off were fine.
Минусы: One SIGNIFICANT thing - I was quoted one price, then charged significantly more due to a "required" insurance that was not provided by my credit card. I would have been fine with this if so quoted up front, but it was not. Sneaky business - bait and switch.
Минусы: All the added insurances that we're 'mandatory' and triple the price of the rental. Would have appreciated knowing this ahead of time.
Плюсы: Car rental was exactly what I expected, very clean car. Easy drop off, very good an gas mileage.
Плюсы: The Car model was nice, but it was in bad shape. Had dents, stains, scratches, old decal imprints, etc.
Минусы: Reserved the car for one month and was given a very good price. When checking in line was long and it took about 45 minutes to get the car. Because the flight was late the car reserved was no longer available (I don't believe that), but they had an upgrade for $60 more (they gotcha). Even though I had credit card coverage for collision they get you for Liability (I don't mind reasonable, but $14/day for 30 days is $420 tacked on (My yearly insurance at home is just a little more). If you take any toll roads, bridges or tunnels even once, they tack on a $15 handling fee to whatever the road fees are.
Плюсы: The price on Kayak was 13 is dollar a day, I end up paying 50 dollar for a day. To much added cost in small letters, I felt cheated! Never happen to me. Un fair, not appropriate! Very disappointed!
Минусы: Publish the price as, including the insurance, the airport fee if there are, and VAT. Total cost.
Минусы: Much more expensive insurance conditiones, than announced on internet. No insurance on palestinian autonomy.
Минусы: Returning the car at Ben Gurion Airport in Tel Aviv is a nightmare. The Hertz return is not in the same location as the return for all the other agencies. The airport signage for Hertz is completely inadequate. Nav apps (Google maps) takes one to the wrong level. We drove around for 100 minutes (!) and literally could not find where to leave the car. This is a big problem when there is an international flight to catch.
Плюсы: The car generally drove well.
Минусы: Car was parked on a sidewalk NOT in the place I was told to find it on pick up. Really could not find the car. There was some minor scrape which was present before I took the car. I had trouble finding your return area, signed when driving around airport were way to small.
Плюсы: Easy pick up and drop off at airport. The customer service person was nice and explained the insurance options.
Минусы: The car was a Cleo. This car's engine stops every time the car comes to a stop at traffic lights and in stop and go traffic, then must re-start to move. This was terrible especially in Israel's hilly terrain . The insurance cost in Israel is outrageous! Credit card insurance policies will not cover rental cars there.
Минусы: The air conditioning wasn't working. The car did not have power.
Плюсы: Car dependability and performance.
Минусы: Paid $188 in U.S. for 2 week rental in Israel. Was forced to buy insurance at close to $600 when picking up car in Israel. Had to upgrade because car shown in ad was not even in Hertz's fleet.
Минусы: Booked a car in month ago for a trip to Tel Aviv. Upon getting there had to fight for a vehicle I booked and then waited another 2 hours to get it . When I finally got it car was all scratched up and smelled pretty bad inside. I ended up buying a car odor neutralizer.
Плюсы: I received a fairly new vehicle, with low mileage (4000 km which is about 2600 miles) when I was wanred that in Israel, the cars come with very high mileage and usually lots of scratches.
Минусы: Signs at Ben Gurion airport for car rental return were poor, but I was warned about this on Trip Advisor. Not sure if this is Hertz's fault or the airport's fault.
Минусы: They didn't have the car I ordered, they didn't know when they will have a car. I left the airport with a taxi.
Минусы: I paid for hertz car rental online and I red in policy that a basic car insurance was included!!!!. When we arrived in Tel Aviv and I was ready to pick up a car, at the counter I was informed that what I bought online was only a voucher, so I have to pay an extra $240 as basic insurance. Also after the first trip the battery was dead in the car and we have to call for the service to replace the battery. .... I tried to contact Hertz company by phone to speak with representative and put my reclamation .. No luck... Please direct me to contacts that I could speak to official representative!
Плюсы: yes, people did their job well. No issues.
Минусы: no, was just what I expected.
Минусы: Airport drop off fee nearly doubled the cost of a one day rental.
Плюсы: On arrival at Avis, Ben Guiron Airport, they were kind enough to provide us with a car for 5 days booking. Especially excellent when returning the car and the shuttle service. Our lovely staff.
Минусы: Middle coverage cost almost as much as car rent itself, but even in such case they blocked 1000 USD on my card. Insane.
They still my money !!!!!!
Минусы: Weird customer service. Very poor company. Horrible experience with them. They change my 444$ over for someone car accident. When I tried to understand for what they charge me, I did not got any explanation, did not got pictures to approve that I'm guilty. They just still my money!!! I'm will never recommend for someone else this company!!!!
Минусы: They told me a price and when y dropp off the car, they carged me an additional fee. In the pickup they especified all the charges and then at dropp off they charged me more for dropping off in different place. I book it this way through kayak and it was not respected.
Минусы: The rental was over 3x more expensive than quoted, which is unacceptable. Especially when we asked how much will be total rent. They said $225. At the very end we got an invoice for over $750.
Минусы: My credit includes insurance if you rent a car, anywhere in the world. You don't need to subscribe to their insurance. They tell you you have to get is for law and they charge 25 USD per day. At the end I paid the double of the price.
Минусы: The van was nice and clean but well worn. Not an issue, but there were no better vans available. All in all, was a great experience.
Минусы: We ordered a mercedes C class in Tel Aviv airport and received a Mazda 6. That is absolutely not correct.
Минусы: The counter in the Terminal was Super Crazy busy BUT UNORGANISED AND DIRTY.
Fantastic car for the price.
Плюсы: The rental experience and the car was great. The lady was very nice and the car we originally got was a Volkswagen passat. Since we ordered a premium car, I was dissatisfied with what we got so I asked them to upgrade our car to a Volvo or something slightly nicer. In return, they got us a $50,000 Lexus for no extra charge. Albeit a little dirty, the car was fantastic; leagues better than the Volkswagen. Overall, fantastic.
Плюсы: Elena rentacar, who manages enterprise reservations at TLV, is wonderful. They send a detailed price breakdown in advance, returns are super efficient and staff are friendly.
Минусы: Sometimes there is a lengthy wait to pick up the car as generally only one person staffs the booth, which manages several re tap companies.
Минусы: I had reserved an SUV, they gave me a much smaller car.
Минусы: Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.
Минусы: That the guy didn't want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.
Минусы: I made a reservation for a car that was supposed to end there and was supposed to cost 143.00 I ended up paying 432.00 because of fees not included but that did apply.
Плюсы: Very nice shuttle from dropoff to the airport. Nice car.
Минусы: The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong. The full cost of the rent was 3.5 times higher than the price shown on Kayak. The car had cigarette smell.
Плюсы: The car was clean and worked well. The car return was quick.
Минусы: The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior. Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we'll have damage to the car. We will never rent with this company and we'll tell all our family, friends and colleagues about our terrible experience with this car rental company.
Минусы: To whom it may concern, I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.
Минусы: I chose a car for four lugages and five people for 90 dlls, when I picked up the car, they gave me a car for one lugage and four people, of course we did not fit in and had to upgrade the car, pay the difference which was a lot more.
Mandatory insurance cost was over 4x the price of the rental!
Минусы: Did not end up renting the car. Budget offered a larger size for an extra week at the same cost! Never again with enterprise!
Минусы: the price for the car rental in Israel more than doubled compared to the advertised because of the "mandatory" insurance that the Enterprise subsidiary imposed on my rental - that was in addition to the collision waver covered by my credit cars. This was not described in any information/notifications I've received from Enterprise. Very misleading and very frustrating.
Terminal 3, Ben Gurion Airport, Pick Up: Terminal 3 1st floor Return: Parking lot 16 (Car rental return).
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