I ordered the TEETER but didn't read that it should not be used if high blood pressure …. etc…. DH has high blood pressure and had a stroke (10 years ago) I did not see one medical warnings during any of the presentations.
I tried to cancel but it was after midnight so I couldn't cancel. HSN gave me TEETER's phone number. TEETER gave me HSN's phone number to cancel.
I asked TEETER to recall the delivery, but it doesn't look like it will happen. I'm sure it will be HUGE $$ to ship ourselves. It's 60 lbs.
HSN needs to make the warnings on this piece of equipment available in the description of the product. Had they done that years ago when teeter first came to HSN we wouldn't have ordered it only to send it back. We weren't charged return S&H because I told them about the lack of information on the product. Cataracts, high BP are just a couple of conditions that warrant staying away from inversion. Not to mention there was a million pieces to assemble then disassemble.
I posted in customer care and the reply from Ryan was only that they couldn't do anything to stop or change the shipment. No offer at all for any credit or help with return shipping costs.
I have to say it's been a huge disappointment with HSN on this incident.
A few months ago I ordered an IPad from HSN that I never received. Turns out it required a signature and I wasn't home when it was delivered so it was returned to HSN. My account was credited for the IPAD. I was very frustrated because in my 15 years of HSN shopping I have never had to sign for a delivery of anything not even televisions, laptops, etc. And I've purchased 3 televisions from HSN and all have been left outside my front door even though I wasn't home to answer the bell. Luckily none were stolen before I arrived back home. So here's an example of an item returned to HSN that was credited to my account.
I'm so sorry you had to spend so much to return your item. Outrageous!
This reply was modified 3 weeks, 5 days ago by Cloud99.
If you are signed up with UPS on their website for delivery options, they will notify you of the shipment when it is being sent out and you would have the options to revers shipment with UPS. I have done this before and therefore it is returned. At the time I had done it, I was not charged return shipping charges. You might take a chance or call UPS to see. Or you might just refuse shipment when delivered and let it be returned.
Cometgirl, I am so sorry to hear that you had to pay, especially that much! I think you should call Customer Service and ask for a supervisor and explain what happened … especially that CS told you to call Teeter (and Teeter told you to call HSN). But, before you call CS, be sure to post this (if you haven't already) on the Customer Service thread here in the Community. They are very responsive and may be able to help you get some of that money back! Good luck!
Your experience has just convinced me not to ever order a heavy item like workout equipment or mattress online. Returning it would be a painful experience. I recently had to return a Tracfone to Texas (HSN does not provide a shipping label for phones) and it cost me $15…and I thought that was bad!
Cometgirl, please let us know how this works out for you if you decide to refuse delivery. I've never had this happen but it could someday occur with anyone of us. Knowing our options and a way of avoiding a huge return cost would benefit many. Wishing you luck.
I paid $136.86 to return it today.
I could not risk paying the full price if HSN said they never got it back.
Which I think they do, whether they get them back or not.
one hundred thirty seven dollars to return!
I've never refused delivery of an item, so I do not have any experience with this, but my fear would be refusing it and still getting charged for it. If you refuse delivery, write down the tracking number on the package before the driver leaves. I think they'll use the same number for the item's return to sender. That way, you can track its return. You can also contact your credit card company (in writing — address on back of credit card bill) to dispute the charge if the refused item is not credited to your account. (Another option — if you get stuck with it plus paying for it — is to advertise it (brand new, unopened) in your neighborhood and sell it.) Good luck!
but I refused a cosmetic order last year or so. HSN said they never got it back. I had to pay the $30 for a item that I returned.
I can't risk that on a $329 item.
Refuse to accept delivery when it arrives. It should then go back to sender. Should save you return postage if this hasn't changed from a few years back.