In order to help improve your customer experience through simple data backed advice, Arc, a product of Union Code Inc., needs to work with your Slack and Google Analytics accounts.
We use SSL (Secure Sockets Layer) encryption and HTTPS (Hyper Text Transfer Protocol Secure) for all cross-server communication to make sure your personal data stays personal.
Arc currently collects basic information from your Slack and Google Analytics profiles. Arc does not store any messages or account activity from you or your team in any channel.
We will do everything we can to make sure you are happy with Arc. Any data that we collect will help us identify issues in our services or improve our communication.
If Arc is changing, we want to let you know. We will reach out to you with details on what is changing and how it will affect you. We can also reach out to see how you are using Arc.
Note: Every email we send will have a simple unsubscribe link, so if you don't want to hear from us, you don't have to.
What don't we use your information for?
We will never share, disclose, sell, rent, or otherwise provide your information to other companies for the marketing of their products or services.
All Arc data is encrypted using SSL (Secure Sockets Layer)/TLS (Transport Layer Security) when transferred between our servers and your browser. Whenever data is sent, it is transferred using HTTPS (Hyper Text Transfer Protocol Secure). We also encrypt and safely transfer all data between our internal services.
All Arc data is backed up daily. The backups are redundantly stored across multiple facilities and multiple devices in each facility via Amazon S3. Please refer to the Amazon S3 information page for more details.
All credit card transactions are processed using secure encryption and we never store your credit card information.
Even with our precautions, no method of transmission over the Internet or method of electronic storage is 100% secure. We do everything we can to protect your personal information and will contact you if there is ever an issue with your information security.
Arc uses third party services, such as Amazon AWS, to improve the experience for our customers. These partnerships may result in the transfer of personal information from one country to another within the limits and subject to the requirements of applicable laws. Whenever personal information is transferred outside of the country, it will be processed in accordance with the principals of this policy and privacy legislation.
You retain all rights to your personal information and can access it anytime. In addition, Arc will take reasonable steps to allow you to correct or delete information that is inaccurate or incomplete.
Arc will keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Arc will maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information will be destroyed, erased or made anonymous.