At CMA, we're proud to provide the highest level of Field Account Managers in the Southeast. Our sales team is comprised of highly trained, dedicated associates, each with several years of experience. Because we understand that product knowledge is imperative, we put our sales force through an extensive Sales and Product training program right from the start, and we continually challenge them to expand their capabilities once they are on the road. There are three Regional Managers at CMA, who's priorities are training, setting goals, monitoring and coaching our Field Sales team. Our Field Sales constitute 70% of CMA's total sales!
We strongly believe in developing close relationships with our retailers, which is why so many of them have relied on CMA for years. Our sales territories have been carefully drawn with one thing in mind: creating, building and maintaining customer relationships. Our account managers visit retailers more often and sell them more items per visit, making CMA and its manufacturers' products key ingredients in the retailer's business.
CMA assigns a Manufacturer Liaison to each of our suppliers, providing them with a dedicated sales professional within the field. The Manufacturer Liaison is one of the supplier's greatest connections to the customers- gathering feedback and ideas, and judging reactions to products and marketing. They act as the "eyes and ears," of their assigned supplier while on the road working with their accounts. The end result is greater sales at both the wholesale and retail levels- just one more way that CMA demonstrates our commitment to our manufactures and retailers.
Our sales team performs all duties via the www.cmashowroom.com web site. Orders, service requests, and call reports are processed exclusively via the web site ensuring accurate and instant transmission. Customer can also write orders and request service via this site.