Initiatives and Action taken in terms of policy decisions, bills introduced, initiatives and schemes, utilization of funds.
Keeping Citizens informed and updated through Citizen Charter, Annual Report, Media and Social media interactions and such other instrument.
Both primary and secondary research methods were used which included, 1)Analysis of Secondary data and informationincluding review of reports/ documents/ newspaper clippings/ websites/ social media available in public domain, both hard copy and online. 2) Primary collection of data through face-to-face survey among citizens who are users of public services across 15 states.; and 3) Onlinesurvey conducted among service specific stakeholders which included academia, ex-bureaucrats, social activists and media professionals.
CMS conducted the first ever independent audit of the implementation of CCC in Delhi zone offices of Customs and Central Excise. The indicators covered under the audit included degree of visibility of CCC in relevant area, awareness of departmental officers/staff about CCC, degree of accuracy of numbers and names of contact persons mentioned in charters, response rate for phone calls made to contact persons, quality of self-assessment report and feedback of users about the implementation of the charter.
The study undertaken in 2015 is the tenth round of India Corruption Study and focuses on Delhi. The uniqueness of Delhi is that different public services are governed by different government agencies such as Delhi Police, LPG cylinders, Railways, Passport services (Union government); Electricity, Water, PDS, Education (State government) and Sanitation, Birth/Death Certificates, Building Plan Sanction (Municipal Corporations). With three government agencies responsible for different public services and ensuring corruption free service delivery system in place, it was of immense importance and appropriate to gauge opinion of Delhi citizens on their perception and experience about 15 public services picked from these three governing agencies.
Based on a study focusing on the menace of lure of money in lieu of votes in Indian elections, this report is an update on note-for-vote trend in the country during 2014 Parliamentary and Assembly elections. The focus in surveys in 2014 is more on States other than Andhra Pradesh, Tamil Nadu and Karnataka, the three States where the phenomena already reached threatening levels. But this report covers the period of 2007 to 2014. The states which experienced unprecedented shifts in party loyalties and in voting intentions were specially covered.
Government of India's ministries/departments are mandated to develop Citizens'/Clients' Charters (CCC). CMS undertook the second annual Independent Audit of the Implementation of Citizens'/Clients' Charter by 65 Central government Ministries/Departments using seven parameters assessing preparedness of Ministries/departments to make CCC updated and visible, sensitizing officials about CCC, attending citizen's grievances; citizen's feedback on components of CCC.
The first ever independent Audit of Implementation of CCC was undertaken by CMS on behalf of Performance Management Division (PMD), Cabinet Secretariat, GoI. CMS developed and finalized in consultation with PMD, the study parameters/indicators, study approach and carried out the implementation of the independent audit by physically visiting around 56 Ministries and Departments.
CMS-India Corruption Study (CMS-ICS) 2013 focuses on women users of public services. Female constitute around 49 percent of India's population (Census 2011). In Indian context, the women play a greater role in managing the household affairs than the male counterpart and therefore directly or indirectly are subject to far more bad consequences of ineffective governance not only individually but at household level. The states covered are Bihar, Chhattisgarh, Delhi, Karnataka, Madhya Pradesh, Maharashtra, Punjab and Rajasthan.
CMS India Corruption Study 2012 focuses on urban slums. The cities selected reflect the overall trend in the reach and extent and nature of corruption that slum residents confront. Corruption is pervasive in India's public sector and has deprived citizens, especially the poor and most vulnerable, of their rights and entitlements frequently across the country. For the sample household level survey across the country, CMS identified nine cities, Ahmedabad, Bengaluru, Bhubaneswar, Chennai, Delhi, Goa, Hyderabad, Kolkata and Mumbai, which are geographically spread across India and have high concentration of slums dwellers.
'Face of Corruption in News Media' confirms that "petty corruption involving vulnerable sections of people" are yet to become a concern of news media. The priority is for scams and scandals rather than for systematic issues and correctives that need to be pursued. This monograph, based on CMS Media Lab study, is with the hope that it enables news media to take on a "different approach" in its coverage of corruption to make people pro-active. The coverage should be such that it also helps "prevent" scams.
This report represents a large section of India, very specifically the poor, the subjects of Bharat who seldom find space in Indian media. By covering PDS, Schooling, Water supply and Hospitals, this report looks at the fundamental concerns of the poor. The bribe paid by these households merely to survive, brings into sharp focus a set of concerns that should engage the interest of the media, as the fourth estate, to fight the system on their behalf. The publication renews standards for the attention of the media.
The purpose of the analysis in this report is to put in public purview the trends in the coverage of corruption in our news media. These trends could be looked at from different perspectives – sociological, good governance, agenda setting, RTI, etc. The items monitored under Corruption were those where there is conflict of interest and/or monetary gain is involved directly or indirectly for illegitimate private gain. Number of items and time devoted for each story was studied.
Carrying out a comparative analysis of the trends in corruption across the country during the first decade of this century especially with regard to the delivery of basic services to the citizens by the government, this report comes up with six pointers of action for improving service delivery system in two important public services for common citizens viz.; PDS and Hospital.
The 7th round of India Corruption study (ICS) has reaffirmed the rampant and omni-presence of corruption in the country. No state or even a village could claim to be corruption-free. And the worst suffer is- a common man-aam adami. This round captured households' perception and experience about three public services, namely, Public Distribution System (PDS), hospital and municipal/local bodies. The first two services were selected on the basis of earlier rounds, where it was noticed that percentage of households interacting with these two services are more than other public services. The third one was considered as it has more than one service under its ambit i.e. a households could visit a municipal/local bodies offices to avail services related to scholarship (education), housing, poverty alleviation programmes, water and sanitation, birth and death certificates, among others.
One of the most comprehensive studies undertaken in the country covering 31 states/UTs to capture people's perception and experiences with public services, the CMS-ICS 2007 conducted among below poverty line (BPL) households had brought out that every third household either paid bribe or used a contact to avail the services of government departments in the country. The report was released by Honorable Vice President of India, Dr Hamid Ansari. This was the sixth round of ICS undertaken by CMS almost every year or alternate years since 2000. Transparency International India co-partnered CMS to use the findings of CMS for advocacy in select states. The report helps put social activism on the right course and the governments on a competitive course to take initiatives for good governance and inclusive growth.
This monograph mines the data covered in various CMS corruption studies to establish linkages of petty corruption with various parameters like access/usage, quality of service, poverty, education, awareness about grievance redress mechanism, manpower and use of IT. It also takes a close look at trends in corruption over the years, both perception and experience.
This Journal was initiated by Shri Ajit Bhatacharjea (eminent journalist and former editor TOI, IE & HT) who was also the founder editor since its inception in March 2006. The first issue was released by Ms Aruna Roy (founder MKSS) at CMS Office. This bimonthly journal covers and tracks issues related to RTI implementation and other such accountability concerns in governance. Dr N Bhaskara Rao (Chairman CMS) and Mr Dinesh Sharma, eminent journalist, regularly write for this internal publication.
Ranking of 20 states based on this round of India Corruption Study (ICS) captured peoples' perception and experience in eleven public services, both basic and need-based, was highlight of this round of CMS-ICS undertaken with TII. CMS developed 'PEE Model' to capture both perceptions and experiences of citizens about Public services and also estimated the bribe amount paid to avail these services. 14000-plus households constituted the sample for the study and supplemented with in-depth interviews with government service providers and observations of public services visited by CMS study team.
This round of CMS study on corruption in public services covers five metro cities (Delhi, Mumbai, Kolkata, Chennai and Hyderabad) and eight key public utilities (Electricity, Municipal Services, Railways, Water, Hospitals, Urban Development, Civil Supplies and Driving License), detailing the transparency, responsiveness and efficiency in the operation of public utilities/services.
A compendium of Citizen Charters on behalf of the Department of Administrative Reforms and Public Grievances of 79 Central Government Ministries, Departments, and organizations was developed. It contains the operative standards and quality of service as also the public grievance redress mechanism of the various Central Government Ministries/ Departments/ Organizations.
Corruption Perception Index (CPI) is based on a field survey of seven public service/ government departments to rank services and departments, based on public perception of corruption prevalent in these services. It is one of the most comprehensive quantitative indicators of corruption in public systems in India.
On behalf of the Government of Delhi, a study was undertaken to understand people's attitude, perception and experience in availing the services of eleven government departments. The report was released by the then Chief Minister of Delhi. The study recognizes that policy making or developing citizen must never proceed in isolation and that there is a need to have a clear and update understanding of the public views on the importance of Citizen Charter, its advocacy and the priorities for action.
The first of the series of India Corruption Study (ICS) undertaken to measure corruption in six public services, highlights the extent of corruption in most often used public offices in four metro cities of India and also perceptions about corruption among those who avail, or try to avail, the services from such public offices.