We will accept any unwanted items up to 30 days after receiving your order. We will charge a 20% handling charge for any items returned after 7 days of receiving your order to cover re-stocking costs. Please in the first instance within the 30 day period email us at info@tekplas.co.uk and we will provide you with a returns note number for reference when it arrives with us (A returns note number is not compulsory although it will speed up the refund process).
The cost of returns must be covered by the customer, we, unfortunately, do not provide a collection service. The returned items must be in new condition and in their original packaging. No tape is to be stuck to our products, fittings must not have been fitted and any displayed packaged items must not have been opened. Failing to do so could incur the customer a £20.00 charge.
Where items are sent "free of charge" at our discretion we reserve the right to charge the delivery charge that was occurred delivering the items.
Made to measure orders e.g. Gates, Doors, Fencing, Structures, etc cannot be returned and are excluded from the distance selling regulations.
You have a right to cancel your order up to 14 days after receiving your order without giving any reason. You can return your order to us to the address below within this period and no Handling charge will be charged. Please note that it is the customers responsibility to cover the cost of returning the items, the returned items must be in perfect "as new" condition, therefore Plastic protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not have been opened.
Please note that made to measure orders e.g.Gates, Fencing, Structures, etc cannot be returned and are excluded from the distance selling regulations.
You will be able to cancel your order before you have received your order by contacting us by Telephone on 02304788031 on Monday – Friday 09:00 – 16:00. We will need you to send us an email after you have contacted us by telephone to confirm this on info@tekplas.co.uk. We aim to dispatch your order within 4-5 days of receiving it so if your order has been dispatched you will be responsible for any cost occurred retrieving your order from our couriers. Our orders are dispatched at approximately 15:00 every weekday so please notify us before this time.
Damaged items that were not obvious when the delivery was signed for, i.e. marks under the protective wrapper etc, can only be sent free of charge if we are notified within 48 hours of receiving your goods, Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible. We require that any damaged items are notified to us in writing i.e. Email, Fax or letter.
If you are expecting a delay or experiencing digital problems with any of the above methods or you are sending a letter of notification please contact us by telephone on 0230 478 8031 between Monday – Friday 09:00 – 16:00. We will still require written notification after this.
For more information and to view our Terms and Conditions please click here.