CTS developed a targeted customer service training course – based on reality and not management concepts and ideals – which could be delivered to all levels of employee. Training and mentoring a number of trainers from within the contract supervisory and team leader population to deliver the course effectively and monitor the results.
CTS delivered exactly what was required, exceeding expectations and producing results from day one. I was particularly pleased with how Justine Douglas understood the need to develop something that was aimed not at management, but at operative level – yet was able to design something that was fully relevant and valuable to all levels. All done with professionalism, flexibility and a smile! And just to make things better – at a realistic cost.
We were delighted in the insight which Justine had into our customer's needs and the professionalism with which she dealt with all our staff. From first time employees to those with a wealth of experience they were all included and involved in the discussions. A good mix of direction and discussion and a variety of topics tailored to our needs. We would have no hesitation in recommending Justine and Cumbria Training Services.
Loistava, tehokas ja esimerkillinen………….Excellent, efficient and a good example for everyone. Justine kept things simple and easy for us to understand but still kept the high level and standards of everything.
Justine made the course highly enjoyable for the whole team, and was a pleasure to work with in terms of listening to what our business needs were and understanding our business to ensure our aspirations were met, the team got a great deal from the leadership course and came back highly motivated and confidant to use the new skills they had gained. Thank you very much Justine we would not hesitate to call upon your services again.
Justine was a joy to work with when planning our training course. Not only did she put together the course and deliver it, she also did a mystery shop at 2 of the venues, which was definately value for money. The feedback from the staff was great regarding the course, one said Justine was easy to talk to which helped her in the group discussions, another came away saying how much she had enjoyed it even though she had been to University she had learned so much. I would certainly use Justine again and would recommend her.
We were delighted to have the opportunity for Justine to train our team (including myself) in Customer Service, customer needs and expectations. The message was explained in a simple, yet effective way making everyone feel comfortable, relaxed and interested.
I have had the pleasure of training alongside Justine on many occasions. Justine is a professional and caring trainer who adopts a motivational, encouraging and adaptable training style in order to optimise the learning experience of her trainees. Justine researches her training material thoroughly and is always well prepared for every training session. Justine is passionate about excellent customer service and her years of experience within this field of expertise have given her the passion and drive to pass on her skills and knowledge to others. Any individual participating in one of Justine's training sessions will have fun, and will become more competent within their role at work and will be able to pass on their new found knowledge to others with confidence.
Justine ran her sessions in a controlled but entertaining environment, which ensured people were relaxed enough to learn the subject in-hand. When difficult subjects or circumstances arose, Justine handle them with confidence, firmness, but a care which would draw it to a satisfactory conclusion.