We are now looking for a Cloud Support Expert that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Expert typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
Working as a Support Expert will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
Should be able to use support tools for ticket handling.
To ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Deep Knowledge of Linux (Ubuntu/Red Hat desirable) including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.