Which devices does Akkroo support? – Need a helping hand?
Akkroo can be downloaded from the Apple App Store and used on any iPhone, iPad or iPod running publicly available versions iOS 11 or iOS 12 (At this time we advise against using Beta versions of of iOS).
After a period of time iOS devices may no longer be able to update to the latest operating system, we strongly recommend using devices that will be able to support the current operating system (iOS 12) and the following which is normally released a year later. You can see which devices are currently developed for by Apple here.
Device and model numbers can be found on the back of the device.
If you attempt to use Akkroo on a device with an unsupported iOS you will receive a notification within the app.
If you own any of the hardware listed above which is not running at least iOS 11, Akkroo can provide support and assistance to update the software on your devices free of charge.
Do you have support for Android devices?
The Samsung Galaxy S6 is a good example of a phone we are able to support.
Why do I have to keep updating the latest version of the app?
We are constantly working hard to improve the app features and performance, due to the vast changes that occur we can only offer limited support for early versions of the iOS app. Please ensure to check regularly for updates in the App Store or alternatively you can enable automatic updates.
Do I have to put a PIN code on my device?
For any iPads or iPhones being used for your event, we recommend enabling a device PIN code or Passcode. Using a device PIN code encrypts any data present on the device and adds a level of security.
Should your device be misplaced or stolen and is accessible without a code this leaves your data open to security risks. You can find out more about Apple's PIN code security Policy here.
Another way to protect your device and data is to enable guided access, which limits navigation to within Akkroo, you can find more advice on this here.