Except where indicated, merchandise purchased from blisslau.com may be exchanged to Simply Bliss, Inc. only within 7 days of purchase and only if accompanied by original receipt and in original condition and in original packaging. Exchanges will incur additional shipping charges. All custom and one of a kind orders placed through blisslau.com or directly through Bliss Lau are final sale.
To make a exchange, you will need a Return Merchandise Authorization number. Please email us at sales@blisslau.com and include your order number and a list of the item(s) you are exchanging in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not ship any product(s) until you have received an RMA #.
Please make sure that you include your name, address, telephone number, order number, and e-mail address. Upon receipt of the shipment, blisslau.com will contact you by email to confirm your exchange. Please reference your RMA number when calling or emailing to check on the status of your return.
Internet exchanges may also be made in person to Simply Bliss, Inc. by contacting us and setting up an appointment through sales@ blisslau.com.