To Pieps - on Thursday I emailed (using the address on the website) asking about a service and software update for my DSP Sport as the prices etc on the website were for 2018.
This morning I received a reply from their UK agent saying to stick it in the post and they'd do it for free.
A couple of months ago I emailed them asking where I would get a new sternum strap for my backpack because one side of mine had fallen off. Same result - 'Send me your address and I'll stick one in the post'.
Had good service from Poc. Junior had somehow lost the dress from back of helmet where goggle strap is. Emailed Poc. No problem. Name address. New screws sent free of charge.