I need help with my order. Who do i contact?
All successful orders will recieve an order confirmation email within 30 minutes. If you have not recieved your confirmation email, please check your spam or junk folder. Alternatively you can Contact our support team.
How do i change the delivery address after i have placed an order?
If you need to change the delivery address, please contact us within 1-2 days of placing your order so we can change it as soon as possible.
I received my item but only 1 of my items are in the package. Where is the other one?
We ship our products from different suppliers around the world. This is to keep costs as low as possible for our customers, so in the end you benefit the most.
You can see the transaction is secure if you see a key lock on your web browser. We never hold onto your credit card information after you order is complete, as it is directly submitted to our banks. Rest assure that your credit card and bank account information is secure each and every time you make an order with us.
My credit card details aren't being accepted?
PayPal is a online payment method used for sending and recieving payments. It is known for safety, security and one of the easiest methods of payment online without disclosing your credit information.
If you want to checkout with PayPal you do NOT need a PayPal account. Click checkout with PayPal and click Create an Account or continue to complete your order.
Guaranteed Christmas Cut off date is November 25th.
We aim to provide high quality products. If you receive a faulty item, please contact us so we can guide you through the process of resolving this problem.
Unfortunately, we don't offer returns on sale items, only under extreme circumstances.
Returns take up to 2 weeks to reach us, please note return costs is the customers responsibility. Once received, your request will processed within 1-3 business days. For refunds, please note you financial institution may need 3-5 days to clear funds back into your account.
What currency is this store in?
Our main currency is Australia Dollars (AUD). We have a currency converter installed in our store, so it automatically changes the currency of the product into your countries currency. The final checkout is in Australian Dollars.
When i checkout the price has gone up?
We have a automatic currency converter installed on our store, this allows for our customers to easily see the price of the product in their currency without having to change it. The reason for the price going up or down in the final checkout is because our store is in Australian Dollars. The checkout recognises the Australian currency by default and shows you this. The price of the product you see initially is equal to the final checkout price.
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