What is Collaborative Business Service Design?
Collaborative Business Service Design (CBSD) is a best practice rooted in design thinking to better understand IT-driven business services, its characteristics and requirements, from a business perspective.
To promote the coherent design (and possible disaggregation of services) so that fundamental issues and requirements of the requirements are mapped, based on different perspectives between demand and supply.
To obtain insight into the dynamics between stakeholders within an enterprise.
To reflect on and formulate a practical and realistic roadmap.
Explore ideas or problems, and think about and develop possible interventions.
Read all about it in the authors' blog.