Can I trim my video?
Can I make my video to be a few seconds shorter?
Can my video be unmuted as the default?
Why is my video auto-playing on the landing page?
Why is my audio not in sync with my video?
Your video may have had issues while it was being recorded.
How can we change or remove a video attached to a campaign?
What is ThankView's video ratio?
How do I go about recording my videos on ThankView?
What are some tips for recording?
Can I use my own captions for my ThankView?
Can I add/combine multiple videos in one ThankView?
What kinds of editing is available on the ThankView platform?
Why are the videos pixelated when recording on my iPhone / iPad?
I want to have multiple users create videos for a campaign. What is the best way to do this?
Learn about our Video Request feature.
Can I download a video from my Video Library?
Yes! Click on any video in your library to download it.
How do I download my captions?
Can I move on to the next recording before previous recording has processed on my phone?
How do I use a previous recording in a future campaign?
All videos recorded in ThankView are saved under "Previous Recordings"
Why are videos taking up space on my iPad?
iPads save videos by default.
Do we have permission to use the videos recipients send to us or record directly in the platform?
I don't see my video recording in the video library. Is it gone?
Can I send the same ThankView to multiple recipients?
Can I attach the same video to more than one person?
What are the tags for in the video library?
What is the ideal video size to upload?
What is the max file size for videos?
How long do you recommend the video being?
What kind of file types can you upload?
You can upload file types .mov, .avi, and .mp4.
Can I preview what my finished ThankView will look like before sending?
Yes! You can send a test email before scheduling the campaign.
Do I have to record them all in a single sitting?
Nope! You can record ThankViews all at once or at different times.
What is the maximum length of a ThankView?
The max length of a video recorded in ThankView is 5 minutes.
Can I record my ThankViews using a mobile phone?