You select the items you want and add them to your cart. After that, you'll need to fill in your details for delivery and billing.
After you place an order, you will receive a confirmation by e-mail or Messenger.
Contact webshop@kygolife.com as soon as possible. An order can only be cancelled if it hasn't been shipped from our warehouse. If you want to cancel the order after it has been sent and is in transit, you must wait for it to be delivered and then return it.
Please contact us at webshop@kygolife.com so we can help you change your shipping address. Please note that the address can only be altered before the order has been shipped.
Please contact us as soon as possible stating your order number. An order cannot be changed once the merchandise has been processed by our warehouse and shipped. Items may be exchanged or returned within 14 days of receiving them.
We offer worldwide shipping through DHL.
Please go to My account/ Sign in/ Forgot your password? An auto-generated password will then be sent to your registered email address. If you have problems, contact us at webshop@kygolife.com, and we will assist you with a new password.
You don't have to set up an account to order online, but we do recommend that you do. If you register an account, you can track your order and save information which will make it faster to check out next time you order.
You will receive a confirmation with tracking number by e-mail or Messenger. When the package is ready to be delivered, DHL will contact you with delivery details. Shipping usually takes between three and seven days depending on your region. You can track the package on our site or on DHL's webpage.
Unfortunately no. All orders purchased online are delivered by DHL to the address of your choice.
All orders are shipped with DHL which requires a signature upon delivery. DHL usually operates between 9 am – 6 pm on business days. They will be in contact with you shortly before the delivery. If you are not at home during the day, you can specify an alternate daytime delivery address when ordering and get it delivered to your work address.
Shipments from Kygo Life are classified as DTP (Duties and Taxes Paid). This means that you will not get any additional invoices or costs before or after your order is delivered. However, some countries such as Brazil, require that some taxes and duties are paid by the customer. Check your local toll authorities before you order to make sure you don't get any surprises!
When we have received and processed your return, you will get an email notification. Depending on your bank, it normally it takes 2-3 business days before you can see the refund back on your account.
Is it possible to ship my order to another country?
Yes. You can ship your order to another country by choosing that country as the shipping country, while still maintaining your billing address.
How do I contact Kygo?
We can't help you contact the artist Kygo. Follow Kygo's social media platforms or see kygomusic.com for more information regarding the artist and his music.
What is Kygo's role in Kygo Life?
Kygo is the owner and Creative Director at Kygo Life. See kygolife.com/ourstory for more information.
I'm an influencer, can I collaborate with you?
Please send an email to info@kygolife.com with a link to your platforms, and we'll contact you if you fit our brand and profile.
We accept credit cards for all regions. For specific countries or areas, we may take other payment methods such as PayPal, Klarna, Apple Pay, Google Pay and VIPPS. Please see the payment methods we offer at the checkout.
We will charge the currency you see on our website for the selected region.
The moment you place an order with us, we place an authorisation on the form of payment you used and the funds are temporarily reserved for your purchase, but you are not actually charged. When the order has been dispatched, we will charge the funds from your account. Orders placed with Pay Pal or Klarna are charged immediately when the order is placed.
Send us an email (webshop@kygolife.com) or a message through our social media platforms.
Please send a mail to webshop@kygostore.com.
Our clothes are based on European sizing. If you want to compare our sizes to your regular size, you can find our size chart alomgside each item.
We can put you on our waiting list for that item. Just contact our customer care service. When the item is back in stock, you will receive an email confirmation. Is your question not covered here? Please send a mail to webshop@kygostore.com.