Remote support provides the ability to receive desk side service without IT Staff being physically present at your computer. It allows the remote IT staff to view and control your desktop remotely. All remote support sessions require your consent before the software initiates a connection.
Requests for IT support should be initiated via normal channels.
Enter a support request at https://itssc.rpi.edu/hc/en-us/requests/new or call the VCC help desk at x7777 .
RPI provides remote support using a software product called Bomgar. This software supports all common computer OS's including MacOS, Windows, common Linux distribution, iOS and Android.