A third (30%) of Australians buy from the UK. Of these shoppers, the average spent is £39 per month on UK sites, says a new study by Royal Mail.
The majority (81%) of Australian shoppers use digital marketplaces, compared to 61% of their counterparts in the UK, suggests research released today by the delivery supplier.
When asked to name their favourite marketplace, Australians say eBay is a marketplace of their choice, followed by Gumtree, and Amazon.
Online shoppers in Australia say that they're looking for "inspiration" as well as "value for money" when shopping on UK sites. "Delivery experience" is also of importance. Three quarters (75%) consider delivery ratings "influential" when shopping online. That's less of significance (58%) for UK consumers.
Australian customers say they're "keen" to purchase from UK sites. Some 30% of Australians are already buying UK goods, citing "availability" and "love" for British brands. The majority (80%) trust British brands to be "genuine." Some 76% of Aussies buy UK products if they can't find them locally. Whereas, 46% of the same group seek out sale items exclusive in the UK.
Australians spend on average $132 (£73) per month on online sites. This is 83% of their total bill spending, up from 71% in 2015. Clothing (39%), books (24%) and travel products (17%) are their top three categories for online purchasing.
Noting the delivery importance, 73% of Australians say they would track every item if the service was available. Almost three quarters (74%) wouldn't shop with a seller following a difficult returns experience. That's up, compared to an international average of 66%.
Australians like to have total control of their goods' delivery. Sellers aiming to take a hold of the market should consider their customers wants, needs and desires.
Following the research's findings, Royal Mail developed a new tracking returns service. The new solution aims to give customers confidence and provide peace of mind, alongside giving merchants greater visibility of their stock.
The study shows an opportunity for UK merchants to attract Australians who already buy from the UK. Sellers who wish to move beyond their base can take advantage of the cross-border phenomenon to grow their businesses. This is a great incentive to add your UK products to Australian marketplaces such as eBay and Amazon, to capitalise on the already existing trend that's seeing Australians buy from the UK.
Yes as an exporter to Australia for 15 years using our web and marketplace place platforms the Royal mail has made this very achievable .
However I'm surprised this article does not highlight the recent introduction of GST which is a speed hump for growth .