1. The www.wenlockedgefarm.co.uk website is operated by Wenlock Edge Farm and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the "last updated" date in the paragraph above. Orders placed after this date will be bound by the changes made.
3.2. When items are priced by weight we will charge for the actual weight we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either 'open' or 'picking in progress' are considered guide prices only. The actual price will be calculated when your order is 'picked'.
5.1. Payment may be made by debit card or credit card.
5.3. Depending on the delivery option you chose you may be given the opportunity to pay on delivery or collection in which case you may also pay by cash.
6.3.1. We will deliver your order to the collection point you selected when you placed your order.
6.3.2. The collection time slot is agreed with you at the time you place your order and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.
6.3.3 The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.
6.3.4. Orders must be paid for in full before they can be collected.
6.3.5. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.
6.3.6. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at collection time.
6.3.7. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at collection time.
6.4.1. We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage however this will have no affect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone.
6.4.3. Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.4.5. We will endeavour to supply items as close to the ordered weight as possible and guarantee it will be no less than the weight ordered and no greater than 15% of the weight ordered. If we are unable to supply an item within these limits we may at our discretion supply you additional weight without charge or we will contact you before despatching your order for your acceptance. If we have difficulty contacting you this may delay dispatch of your order.
10.2. When you register with www.wenlockedgefarm.co.uk you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the "Your Account" webpage. If we have reason to believe there may be a security breech or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.
12.3. The content of the www.wenlockedgefarm.co.uk website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders though www.wenlockedgefarm.co.uk. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of www.wenlockedgefarm.co.uk without written permission from us.