Published on July 5, 2012 in Marketing, claim, client retention, loss, policyholder, restoration contractor and sales. 3 Comments Tags: agent marketing, claims, insurance agents, restoration.
This article, titled "The 1(800) Way Agents Put Client Relationships in Jeopardy," discusses a recent fire loss experienced by one of our own BDA team members. Luke's apartment complex, consisting of eight units all together, caught fire on the east side of the building, while the west side (where Luke lived) incurred heavy smoke damage.
As we all know, times like these are when an agent can step in and become their policyholder's hero, providing above and beyond service when their client needs it the most, or lose the opportunity all together by a lack of action on their part.
We hope you enjoy this story, and please feel free to send us your thoughts and comments!