All cancellation requests must be made in writing to dwell. For the avoidance of doubt this can be in the form of letter, email or a completed cancellation request form.
If you are a 1st year student and you haven't got the required grades for your University, you will be released from your contract providing we receive a cancellation request within 48 hours of your results being published. You will also need to provide supporting evidence from UCAS or your University.
Any application/booking fee paid will not be refunded back to you, however any rent payments made will be refunded in full.
Do you make exceptions in special circumstances?
If you are a 1st year student and you haven't got the required grades for your University, you will be released from your contract provided we receive a cancellation request within 48 hours of your results being published. You will also need to provide supporting evidence from UCAS or your University.
The contract you are signing with dwell is an assured shorthold tenancy otherwise known as an AST. Your AST is a legally binding contract between you as the customer (tenant) and Centurion Student Services (UK) LTD and sets out your responsibilities as a customer (tenant) and our responsibilities as your landlord. The AST is for a fixed term contract and you are liable for the full term of that agreement.
Can I terminate my tenancy after moving in?
Where do I lodge my complaints?
If you're not happy with our services and wish to complain, our complaints policy has information on what you should do and details of how we'll respond to you.
Ask for a copy of the complaints policy from the site management team.
All complainants have the right to external review by the Independent Housing Ombudsman after going through our internal complaints procedure.