Prices are quoted in EUR (tax and duty free) ex warehouse Cuxhaven. Price adjustments due to market fluctuations and alterations of exchange-rates may occur. The goods will be invoiced at current prices valid on the day of delivery. The minimum order value amounts to EUR 50.00.
Suitable packing according to customer's instruction. If not stated, packages will be secured according to our experience.
The shipment of the goods is at the expense and risk of the customer according to his instructions. Basically the most favourable direct route of transportation is selected, if further instructions are missing. All expenses ex warehouse Bremen will be charged to the valid conditons at this time. Additional cost, which occur locally (e.g. for unpacking) will be charged separately.
Our general open policy covers all common transport risks. Premium will be charged on invoice. No responsibility can be accepted for damages through heat or frost, perish, strike, unrests and interferences of high hand. Breakage and theft have to be confirmed by the involved forwarder. For damages exceeding EUR 2,500.00 it is essential to take a dispatcher into consultation. Damages have to be stated on a special form, which will be supplied by Gäfers upon request. Other claims and higher damages should be accompanied by statements from transport company or insurance agent. It is not possible to insure your bypacks and shippers own container on our general open policy. If you like we can arrange the conclusion of a separate transport policy against the condition of the insurance company.
Net cash upon receipt of invoice. In case of payment in foreign currency only the EUR-amount credited to us through the bank less the bank charges, can be placed in favour to your account.
The necessary data required for order processing is computer stored. All personal data is, of course, strictly confidential.
All consignments are carefully packed to protect the goods from damages during transport. Please check your consignment immediately upon arrival for any missing/damaged items. The liability under the insurance terminates if damages are not claimed within 2 days after arrival of the goods. In case of separate bypack-insurance we have to point out, that we are only the agent between the customer and the insurance company. For damages in transit the customer has to contact the insurance company directly. We can certainly assist in the processing but we reject any responsibility for payment of bypack transport damages.
Please notify us in writing immediately but not later than 2 days after arrival about damages or missing goods. If whole packages are missing the forwarder has to confirm this normally by a non-delivery or shortloading certificate. This is absolutely necessary for processing the insurance claim. The same refers to damages which are visible when discharging the goods. Each Gäfers-carton has been sealed with special Gäfers adhesive- tape. If the adhesive-tape has been damaged the carton has been opened during transport and items might be missing. In this case the written confirmation from the forwarder is absolutely necessary. With a photo sent to us, you can speed up the claim procedure. The insurance company reserves the right to investigate each claim. To settle claims immediately and to fulfil demands of the insurance company and the manufacturer, we ask you to hold damaged or faulty items available until the procedure is completed. The return of goods will be coordinated by us.
The legal guarantee period is 2 years and begins with the delivery of the commodity.
Return and exchange are possible within a period of 2 weeks after receipt of the commodity. This does not apply to perishable goods and special requested items. We issue a credit note for the commodity value after receipt of the original-packed goods. Returns have to be co-ordinated basically with us in advance.
We reserve the right to change the ordered quantity of special requested items to the minimum order quantity given to us from our supplier. Please also note that special ordered items can not be cancelled as we especially purchase these for you.