1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via our websites and apps.
1.5 In this policy, "The Store", "we", "us" and "our" refer to the store or restaurant from which you are ordering from.
2.1 This document was created by SEQ Legal (https://seqlegal.com) and Flipdish (https://www.flipdish.com).
3.3 We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our service and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
3.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our service ("transaction data"). The transaction data may include your contact details, your card details and the transaction details (We do not store credit card details - these are stored securely by our processing partners). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
3.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our service will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
4.3 We may disclose your personal data to our suppliers, subcontractors or partners insofar as reasonably necessary for providing a service to you. For example, your contact details, location details, relevant payment information, name, phone number, email address and other details will be provided to the store/restaurant that you are placing an order with.
4.4 Financial transactions relating to our services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds and protecting us from fraudulent transactions.
5.2 We and our other group companies have offices and facilities in Ireland. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers of data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from the receiving party.
5.3 The hosting facilities for our website are situated in Ireland. The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries. Transfers of data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the receiving party.
5.4 The Store contractors are situated in India, Chile, USA, Canada and other non-EU countries. The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from us by request.
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
(a) Personal data will be retained for a minimum period of 2 years following your most recent access of our service or platform, and for a maximum period of 3 years following your most recent access of our service or platform.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on our legitimate needs to retain data.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. All requests are subject to clauses 8.14 - 8.17.
8.8 You have the right to object tmono our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section 8.
8.15 We may withhold personal information that you request to the extent permitted by law.
8.15 We may withhold personal information that you request if the requests are deemed vexatious, manifestly unfounded, excessive or repetitive.
8.17 You may instruct us at any time not to process your personal information for marketing purposes.
8.18 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, or created by a browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.6 From time to time we may use different cookies to track usage, protect ourselves from frand and display ads. You can check these cookies at any time via your browser.
12.3 If you block cookies, you will not be able to use all the features on our website and will not be able to place orders.
14.1 Flipdish is a Data Processor and online ordering platform. You can manage your marketing consent directly at https://api.flipdish.co/consent.
14.2 Should you enter your credit card details, these details are stored securely with Stripe. Neither the Store nor Flipdish have access to your credit card number, with the exception of the last 4 digits of your card number and expiry date which is used to identify cards and orders.
14.3 Flipdish manages the online ordering platform of hundreds of stores and restaurants. To ensure an optimal user experience, Flipdish do not require you to enter your details (such as name, address, payment information etc) separately for every store / restaurant that you order from. Instead, Flipdish securely stores this data and allows you to share it with a store / restaurant by placing an order with that store / restaurant. Flipdish does not share your ordering history across stores / restaurants. To allow identification of the card used to pay for an order, the last 4 digits of the credit card used to pay for the order will be shared with the Store. Your mobile phone number, name and address will also be shared with the Store should you place an order with the Store.