Having one captain at the helm on any voyage ensures a higher probability of smooth sailing. There will always be waves and perhaps a surprise storm, but a good captain will recover by leveraging their experience, and make the best choices to keep moving forward. The same can be said about a project manager, especially in the world of telecom. There is incredible value in having one person dedicated to an installation project – to help reign in all the moving parts and keep the timeline tight. Project Managers can facilitate actions by working closely with clients and suppliers to make sure each is aware of their action items and to keep things organized. When you've got one person focused on the project, the customer has more time to focus on their own business needs.
Project management helps create strategic value. Being able to deliver projects within budget, and on time, measurably impacts a client's ability to conduct business. It also ensures that lessons are learned from the project's success and/or failure. Projects are naturally chaotic, and there will be some that do not go as planned, even with a clear path mapped out from start to finish. The probability of this happening more frequently is much higher without those lessons learned and one person to oversee the entirety of the installation.
Reliable data and internet connections are critical to conduct business and are an integral part of our business lives. These connections frequently traverse global locations, where each country can vary in the vendor, and a telecom project manager is able to translate varying terminologies from vendor to vendor, and form them into one cohesive language that a customer can easily understand. They bring value by being knowledgeable in the different processes and requirements for each vendor, thus saving time in the long run by anticipating the next step.
Project management greatly enhances the overall customer experience, and strengthens the relationship between customer and solution provider.