Enactor Order Orchestration is a highly sophisticated set of business processes that calculates and executes Omni-channel fulfilment. It also partners with Order Management which is master data owner of orders and is accessed via Estate Manager or at Touchpoints.
Working as a fully Enactor Hub integrated or stand-alone application, it is designed to both impose optimum fulfilment efficiency while also preserving the best possible service to the customer.
Retailers now more than ever need to excel at both living up to spiralling consumer expectations as well as maintaining efficiency and profitability from order to fulfilment. As such, Order orchestration, as a component of a unified Omni-channel commerce solution requires a completely holistic approach involving real-time stock levels, customer data and promotions applied to baskets.
The Enactor Order Orchestration is a central system component, which interacts with all other services in the Enactor Digital Hub or from third parties. Based on the data from the other components it smartly calculates the fulfilment of an order based on their data. These options take into account customer data from CRM, the position of stock on the system from Inventory Manager and present themselves to the customer at Touchpoints.