We want to provide our customers with the best possible service. We measure how we're performing against our service standards regularly. Performance data is also published in our financial statements and annual standards reports. For performance data, please email business-improvements@nhhg.org.uk.
We aim to achieve value for money (VFM) and to be transparent in how we operate. This is core to delivering our corporate strategy. The way we will do it is outlined in our Value for money strategy 2017. You can download our Value for money self assessment 2016-17 for more details.