"Good staff - but no communication..."
communication in a big way between departments. I spent 4 days in hospital and could probably have been out within 2 if the relevant departments had been contacted early on in my stay. I was admitted as an emergency by Waldoc, and the consultant who I am under as an outpatient was not contacted until the Thursday that I was discharged - I left a message with my out patient nurse because I had, had enough. Okay so originally my emergency the problem was not known, but by the Tuesday they were pretty sure it was my chronic condition that I attend outpatients department for, was the cause so why then did the surgeon for my condition did not contact my consultant then?? - I was told I could not be discharged until I saw someone from that department.
Thank you for posting your comment. Good communication is the key to improving our patients' experience of the hospital and with a large number of departments often being involved in patient's care this can sometimes be a difficult task for us, but one which we are working hard to improve on.
As part of our ongoing work to improve patient experience, the way in which staff, communicate with patients and how departments communicate with each other is an area that is constantly being reviewed and your feedback has been very valuable to us. Thank you for taking the time to post your views.