Ready to board? Here are thoughtful tips to help ensure smoother and quicker embarkation.
1. Upon your arrival at the check-in area, please proceed to the lane designated for your cabin class. be ready to present your cruise ticket and travel documents.
2. Check-in staff is present onsite to assist you with the procedure.
3. Alternatively, self-service check-in kiosks are also available, so you can complete check-in procedure more quickly and hassle-free.
4. Once the check-in procedure is completed, you will be given your cabin access key card.
5. Guests will need to pass through security screening and present the access card.
6. Following after immigration clearance, you can board the cruise ship, and your vacation starts!
Upon your arrival at the check-in area, please present your Confirmation Slip to the staff.
If you book The Palace Suites, you would have a separate lane for check-in.
Please note that if you are booked on Balcony Class while your family, relatives and friends book Interior and Oceanview Stateroom, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding.
We suggest that one person check in on behalf of the rest of the group but please ensure that you have all their passports and travel documents ready.
While waiting to check-in, our staff will check your passport for validity and visas (if required) in order to expedite the check-in process.
Please present your passport/government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard.
Please ensure to have the relevant immigration forms completed together with your passport during check-in.
Guests will need to pass through security screening and present their Access card prior to boarding.
Those cruising with children may hold their children's Access Cards on their behalf.
As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.
Remember to swipe your access card whenever you leave or enter the ship.