Scottish Gourmet Food: Reviews of www.scottishgourmetfood.co.uk online shop: ShopSafe.
Very poor customer service. After i made my order i phoned to discuss an item and was told to email them. I emailed them twice and have had no reply in over a week. Very hard to get a hold of, i will definitely not be ordering from them again and would not recommend them to anyone.
I was very disappointed in Scottish Gourmet food. I wanted to order a package for a friend in Scotland who was spending christmas day alone. I found it hard to communicate with anyone after the order had been arranged. Being in Australia, it was hard to organise (and afford) to phone them, although I did once and left a message. Other than that I emailed. Not one of my emails was returned. When the package arrived missing some items, I emailed them again and explained this. No one replied to apologise or offer anything in return. It really isn't good enough. I understand mistakes happen, especially at a busy time of year, but to not even acknowledge my existence after receiving my money means I will never order from them again.
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