Experience in leading and managing teams. Handled multiple roles - Project Lead, Software Architect, Developer and System Admin.
Understanding/Exposure of COTS such as EMC smarts, IBM Netcool IBM Proviso CA eHealthand CA Spectrum.
As a BMC Remedy developer/consultant, set up the infrastructure for Abbott.
We created/managed their Foundation data providing end to end support in Incident management, Problem management, Change management, Atrium CMDB and Service level management.
Delivered and implemented the project as per scheduled milestones.
Participating in system integration, onsite deployment, and customer support. Interacting with onshore team & end clients for requirement gathering, analysis, and implementation and testing of system.
Created/Managed Foundation data Customization of existing out of the box Incident management.
Working for new integrations with ITSM Creating jobs/workflows to automate the system where possible.
Modification in existing BMC AIE and reconciliation jobs.
Provide technical training to team mates and client when needed.
AtoS is a Service based French company and has its customer in all domains but I worked for Telecom customer NSN. Our project was about maintaining CI information and monitor as to their lifecycle.
Creation of new Data exchange & Recon Jobs Modification in existing jobs.
Gathering additional client's requirement & demonstration.
Structural designing and coding of a solution for developing a new applications.
Documenting, tracking and communicating test plans/results/analysis/unresolved problems.
Taken ownership for smooth implementation and testing of application.
Preparing the help manual including flow and scenario, product development etc.
Integrated BMC Remedy with EMC Smarts using remedy api .
Created a workflows where smarts notifications are converted to remedy ticket and then escalation policy for critical tickets.
Developed Remedy application using workflows and objects.
Level 3 support for remedy application.
Worked proactively, IBM Proviso was integrated with IBM Netcool and IBM Netcool with BMC Remedy.
IBM Proviso was a fault monitoring system which generated the reports based on the health of the network and it was integrated with IBM Netcool, a fault monitoring system that receives data from IBM proviso and, based on the severity of the alerts which came from IBM Proviso, creates a trouble ticket.
Installation of BMC Remedy 7.6 AR Systems.
Implementation of Atrium Core CMDB.
Integrated Atrium core (CMDB) with BMC Remedy.
Configured Email Engine and integrated with Remedy Forms. Integrated BMC Remedy with IBM Netcool.
Created workflows for getting netcool alerts into Remedy form.
Created Deployable applications by using various forms and workflows.
Customization of AR applications using various workflows.
so whenever the fault arises in the network a Trouble ticket was getting created in these application.
Installation of BMC Remedy 6.3 , 7.1 and 7.5 AR Systems.
Developed four Remedy applications CTTS (customer trouble ticketing system), BONS (broadband outage notification system), OTTS (operational trouble ticketing system) and SDPM (service desk problem management) using Remedy objects and workflows.
Customization of above AR applications.
Providing support and enhancement to the Remedy AR System .
Handled client call for issues and also giving solution for the same.
Ensured quality in development based on specified standards.
Delivered end user training for Remedy application users.