We apologize for the inconvenience. Please continue to be patient, you will receive a reply. The investigation about what caused your hold needs to be processed before, so that you can then receive a definitive answer.
Please do not open multiple forum threads about the same issue. You will be emailed whenever your ticket is replied to. You can view various statuses by clicking in ticket times.
If you have any other questions or concerns, feel free to open a new thread.