Zach was a great help and took time to address my concern. he was very thorough. The price of the cabin air filter is too high.
Erica the manager is THE BEST. She Leads her team with positive reinforcement and you can tell they enjoy their work. They are all engaged, quick and professional.
Just great friendly service. I drive 20 miles to get to this particular valvolene. Just love this crew!!!!
Erica Rednour did an exceptional job of providing top customer service. She was professional and friendly and made me feel welcome .
I like the way that the workers are efficient and have good communication. Most importantly they do not push any thing to purchase or have done if not needed. I appreciate this and trust them because of it.
I dont like to give top rated, unless special circumstances.
I enjoy talking with the service techs & hearing their feedback on coming possible problems! Everyone very friendly!
Erica is wonderful! She is always kind and quick.
My vehicle taken care of promptly and thoroughly. I remained in the vehicle during the oil change but was able to see the tech under the vehicle on monitor adjacent to my window. Everything was thoroughly explained and the service person politely asked about additional recommended services that were available. I was in and out in under 15 minutes.
This is my favorite Valvoline in the city. The person who runs the computer and does the check in (I can't recall her name, but she's been there for at least two years) is AWESOME and makes the experience, though quick, feel as if the people actually care about my vehicle getting great service.
I received superb customer service, I left my coupon at home, and my phone did not cooperate, I had other coupons just not the one I wanted to use... Erica was very patient with me until I found the one. , Philip and Walter are very patient people . I had a positive experience. I will return!!
Always great and friendly service!
Employee was amazing and very friendly and courteous!
the staff was excellent but it seemed so much more of just sales pitch than just getting my oil changed. the price of the cabin filer was exorbitant. you suppose to be able to watch whats going on but too busy be asked to buy something else. they did seem thorough though and answered my questions.
Mrs. Erica did a wonderful job and had the absolute best customer service I've ever seen. The gentlemen she worked with as well we're very helpful and got the job done in an amazing time frame. I will most definitely come back to get this service anytime needed. These workers definitely deserve some higher recognition for their hard work.
The workers were very kind and professional. They also did a great job explaining each step they were taking. They made me feel really comfortable and welcome. They did their job very quickly and efficiently. They also did not make me feel pressured to buy anything else which was a relief.
Previous visit the mechanic did not tighten the gasket on the oil filter causing leaks on my garage floor. Extra gas to correct the problem extra gas to return to the store to pick up clean up material.The store "offered" to come to my home to clean it up but when I asked they basically tried to talk me out of that offer.
They were all very friendly and professional. Not over pressured to buy additional products and/or services. Very satisfied with service and visit. Will definitely return to that location in the future.
Everyone was super friendly and helpful since I also had to get my windshield wiper and a blinker light replaced.
The personnel were friendly and focused on the task.
The mostly all female staff rocked!!!
The crew was fast, friendly, and communicated clearly what was going on. I especially liked that two of the workers were women. So nice to see Valvoline continuing to break those gender barriers that have been in place for so long.
The supervisor was very knowledgeable and helpful. This was my first time visiting a valvoline and the supervisor walked me step by step on what was going on with my car.
My service tech was so friendly, clear, and efficient with my time. She explained everything in a way that was easy to understand, kept the service moving, and didn't pressure me into expensive services. I've also never had my car serviced by a female tech, and as a female myself, she made me feel very welcome and comfortable.
Efficient convenient oil change in a challenging vehicle.
Service people were great. Wait was not. However, I could tell the team was working very hard to get through everyone as quickly and efficiently as possible. I can tell a noticeable difference in my GTI now.
Erica was extremely nice, even when I used 4 different forms of payments. And she suggested other services, but did not pressure me in to anything. Isaiah and Zach both worked quickly and had me in and out very quickly!
Staff was friendly, professional and very efficient.
Great employees very nice and had good information.
They were quick getting my vehicle taken care of. This is the location I go to on a routine basis.
They could have very easily charged me for services I didn't need, but instead they were very honest on their findings of my vehicle and gave me some suggestions. Integrity is everything and I appreciate honest people.
I lady that helped me was very nice, knowledgeable and you could tell worked well with her team. The other car next to me was having issues with his tires and she tried her best to help him. She was great and the main reason I will return. I hate feeling pressured to buy extra things that I don't need so I feel it's important to trust the person giving me recommendations. I felt no pressure from her and that she was very knowledgeable.
My female customer service person (sorry, I can't remember her name) was outstanding. I even told her she had a wonderful customer service demeanor.
Employees at this location are always professional, helpful, and friendly.
The staff were all moving quickly and efficiently to get me the quick service I expect when i go to Valvoline. Everyone was polite, no staff member was off task or slow.
Came for an oil change, the sticker was wrong and the attendant rescheduled the change after topping off my car's fluids. A less honest vendor would have serviced my car before it was needed. I am looking forward to my return to this store.
My oil leaked for a week then stopped after an oil change there. Makes me leary of these places.
Quick, efficient and great communication throughout my visit. Both staff members worked very hard to ensure everything was done correctly.
The staff is incredibly knowledgeable about vehicle repairs. I was able to get questions answered about my vehicle that was not even related to my service. Before I knew it they had let me know my oil change was complete. Fastest service I had every had! The manager there is very friendly and engages in a personable conversation and doesn't make you feel like your just another car coming in for an oil change! This is my favorite valvoline and I will be returning back!
Always honest and pleasing. Been going there for years.
Once I was able to get into the service bay, the technician was very helpful and conscientious. The service required a reset of the check engine light. I really appreciate that my tech didn't try to upsell me for extra services that at this point would have been discretionary at best. Overall I was very happy with my tech and the service.
Manager Erica Rednour is the friendlies and most efficient individual I've ever encountered in customer service. She is a gem of a human. The other employees were also polite and efficient.
Erica and her staff were most polite and exceeded my expectations.
The whole crew was wonderful. Erica specifically does a great job engaging her team and taking care of the customer. By far the best experience we ever had changing our oil. We will definitely come back again.
I LOVE coming to this Valvoline. My dad died last year and he was always the one who took care of my car, so it was nice to find a place where I feel comfortable getting car help. All of the employees are so sweet, they never make me feel dumb for not knowing about whatever with my car, and I never feel like they are selling me things I don't need. I have recommended this location to many of my friends and family.
I've had my oil changed there for years and it's always a friendly experience.
everyone was do nice. i went to find out what was wrong with me truck it was making a noise. that told me what it was and what i can do about it. i was very satisfied with. this wasn't my normal valvoline. i was on the other end of town. i don't trust many places with my truck. I'm handicaped with only one leg and i have to have reliable transportation. valvoline has taken great care of my truck and myself.
The staff at this location are always efficient, professional, and thorough. I can't say enough good things about them except that I trust them completely. That is a rarity in today's marketplace.
Friendly staff and very quick, thorough service.
Brian and his crew were very courteous and professional.
All the staff were very polite, professional, attentive and they did an excellent job! Thank you.
The overall knowledge of the staff and the services you offered.
This has to be the best Valvoline staff in the country. They are ALWAYS friendly, welcoming, helpful, polite, professional...I could go on. This is the only place that I will go to for routine maintenance. Keep up the great work!
The lady that waited on me was very very friendly. And polite. That is why I will return to that location.
Service was quick and I was satisfied with the experience.
I have two cars that I bring regularly to this location, I am always very happy with the service and the friendliness of the staff!
Very prompt service. Courteous friendly.
The service technicians are always very helpful, friendly, and thorough.
the guy who was helping me, forgot his name but he was really nice and helpful. They also were pretty funny.
The team was very friendly and knowledgeable about my car.
Extremely nice team - Thank you!
It was quick, the staff were courteous and friendly.
The staff was very friendly, knowledgeable and did not pressure into extra services.
The people are friendly and knowledgeable about my vehicle. They check over each other's work to make sure it's being done right.
They were very detailed and helpful when I ask about the different oil and prices. The manager was very helpful and hands on professional. She put one of my concerns at ease by explaining how they double check their work. I like the camera feature that has been added since the last time I was there in 2013. Erica, Bryan and Johnmark were a great team! I will go back.
The staff at this location actually made an oil change fun. Erica was delightful! I was the only customer there at the time, so every tech worked on my car. They had me out the door in 8 minutes and 30 seconds. I'll definitely be back.
I had an incredibly professional and satisfying visit to this Valvoline. Everyone was so inviting confident and courteous. I couldn't be happier.
Erica, Kevin and Bryan are the best!Smiling, fast and skilled!
I was directed as I drove up, the which bay I was to be in line. A team member approached my window to ask what service I needed and give me an indication of the wait. (great communication). Erica was so helpful and kind. She was very specific regarding all the services and what the cost would be. I was having a very difficult day with several situations happening at one time; Erica taking charge and giving great service made a BIG difference. Thanks! I will be returning for sure. :) Everyone was just super.!
Erica the manager and the rest of the staff are very nice.
Erica was very informative and knowledgable about services available but never made me feel pressured to purchase anything I didn't want. They were all kind and very fast service.
I had used to always go to valvoline but couldn't remember the name once and went to Jiffy lube. I will never make that mistake. I love the fact valvoline actually performs inspections on my car that I would never do myself. Meanwhile jiffy lube washed my windshield. In fact if I even think something maybe be wrong I go to valvoline for an oil exchange first. This last time it was my battery giving the car fits. I'm glad they caught it. I drive way too much to wanted to stranded somewhere. Thanks guys and gals.
The people at my location are always very friendly and never make me feel like I have to buy anything extra. They always get me in and out quickly and advise me to come back if the line is too long.
The staff was very friendly and worked very quickly to get me out.
As always the service was quick and thorough, the employees helpful and very customer focused. I enjoy being made aware of other issues and an honest answer about importance and tine lines for other repairs.
The manager Erica was very clear and patient with me as it was my first time getting this type of service. All the staff were friendly and kind and they got the job done quickly. And I am highly satisfied with the work they did on my van.
No wait. No pressure for additional services.
She reminded me that my oil change was not due, bu filled all the fluids and checked the tires.
The employees were extremely nice and helpful. Great customer service.
Quick service. Technicians were friendly and appeared knowlegable.
The technicians were very helpful and efficient. They were aware that I was on my lunch break and worked to quickly get me back on the road. They were all very friendly.
Great and friendly service with no wait this time.
Waited for over an hour at first Valvaline store. They were short staffed. Second store was also short staffed and waited 30 min before getting into a bay. Once I was in, staff did a great job.
The staff was very good and very friendly..
Erica was so friendly and polite and made me very comfortable. I generally do not like doing things related to the car because i am not knowledgeable, however she was so patient that i wouldn't hesitate to take my vehicle there again.
The Staff made all the difference.Very helpful, courteous, and knowledgeable.
The manger Erica was extremely nice, professional, and helpful. I've been looking for so long for a person who I can trust when it comes to maintaining my car and Erica has definitely gained my full trust.
Really just the wait time.
Everyone completed what was needed.
Johnmark Wilson was an amazing technician that works at valvoline very impressed!!
The price for an oil change is high, and I did not have a coupon in this auto and your system doesn't track coupons I have to apply.
Professional reception by the staff and fast service.
Staff is so professional. I never once felt I was being pushed to purchase extras.Courtesy was A++Bryan is a pro!!
The technician was extremely courteous.
Erica was assume. I felt like I was in good hands in all aspects of my visit. thank you.
Not only did the staff trouble shoot what was going on with my car, but they found out what was going on, found out which part I needed and told me I could find it at AutoZone. I thought I was done with my visit when the woman helping me started calling AutoZone's to make sure they had them in stock AND check the price for me!! It was honestly one of the best car experiences I have ever had. I hope that everyone that helped me knows how much I appreciate them and I hope that they are awarded for this service.
The service was very quick and efficient. I wasn't overly sold on other services.The associate was very knowledgeable.
I'm "Highly Satisfied" by VERY few things.
very friendly people waiting on me, offered me a $15.00 coupon!
Attendant was very courteous and respectful.
The staff was very friendly and as helpful as could be! The waiting room was clean and they were very efficient!
Staff was very professional and friendly. I come here for all of my oil change services.
This service was recommended at my last oil change, but the machine was down. I have been getting HORRIBLE gas mileage, and I'm hoping this will rectify that problem.
The manager was very friendly and very knowledgeable.
I loved the cameras, it let me see what was going on underneath the car.
The team was quick and friendly when changing my oil. The ease of use and with a quality product makes it a satisfying experience.
The technicians were professional and polite!
Quick, professional service. Very clean shop.
Staff is very informative and clear about what's going on with my vehicle. Not this time, but another time, they warned me about my brake line fluid being extremely low, which very possibly saved my life. They have my loyalty.
I brought my own new air filter that they changed for me free of charge as well as 2 new headlights and 1 fog light, I've had my timing belt and other minor repairs done at this same Valvoline and bring all 3 of my cars there to get oil changes so they didn't charge me to do the minor work with the air filters and headlights even though they could have and I greatly appreciated it! I will never go to another Valvoline as long as I'm driving! Staff is very friendly and always helpful in answering any questions I ever have!
The staff was very friendly and didn't pressure me to buy additional services. The price is too high, though.
SERVICE PERSONNEL SEEM TO USE A VERY SYSTEMATIC APPROACH TO ALL SERVICE, WHICH PREVENTS ERRORS.
The experience was great. Everything was done very quickly and my coupon code was honored without issue.
The technician was very personable. Explained to me that my air filter had minimal usage and did not have to be replace, unless I wanted to (no sales pressure). The entire process was completed in a very efficient manner.
Techs were polite and very knowledgeable. They recognize me from previous visits and we discussed minor issues which my car had experienced and assisted in diagnosing the problems.
For all of the above noted reasons. Frankly, I was particularly pleased with the woman who supervised the work on my car. Her professionalism and friendliness was first rate, she didn't try to sell me a bunch of added expenses, but showed me and noted the filter looked ok. Really upped the trustworthiness factor for me. Nice to see a lady in the place who knew her stuff. I would go out of my way to get my car serviced here again. And yes, I am of the female persuasion.
So easy and fast.Staff was very polite.
The workers were very efficient and got the job done perfectly. I did have to wait outside for a few minutes but everyone was friendly and checked on me and answered any questions I had.
El servicio fue muy rápido y los trabajadores fueron muy profecional y amables.
Staff is superior to any other oil change store I've ever visited. Friendly, professional..knowledgeable .. no pressure!
Because of Kevin,Zach & Walter. I am always treated like a VIP and trust these guys.
Fast service w friendly staff. They even fixed the latch on my hood that was misaligned and not catching properly. Everything was explained bf they did it and the atmosphere was upbeat as though the team enjoyed their jobs...they worked well together.
The people working were very thorough and very friendly and helpful!
The staff was very helpful and professional. They didn't pressure me with additional services and quickly got me out of there. This was the best experience I have ever had. Thank you!
They are always kind and friendly, and answer all questions. I have never had a problem here.
My wife had used this service before, but I had not. I was dreading getting my oil changed. However, as soon as I arrived, my mood changed. The staff was extremely helpful and friendly. They got started right away and never pressured me to get anything done I didn't want. Additionally, they didn't make me feel stupid for not knowing cars. I gushed to my wife as soon as I got home and we plan on using this exact location as long as we live in Louisville. A+. I only remember the names of Erica the manager and Evan, but all four who were working were great! Please give them recognition.
It wasn't the service, I just wasn't aware that my car required synthetic oil, which is more than I expected to pay for.
Friendly and knowledgeable workers, work efficiently.
They told me my power steering fluid was not low--I knew that it was, and they confirmed this when checking a second time.
The people that work there, are the same folks I see everytime I go. They are fast, friendly and we'll educated on my vehicle!
Good service, good price and no sales pressure.
It was quick, the price was very reasonable, and my car responds very well.
First one in the morning, no issues with the service.
The guys are great! While I waited outside my tires, lights, signals, and other non-oil-change issues were taken care of. Marvelous!!
This was a completely different staff from last time. Very on the ball. The woman who seemed to be the team leader was great. Very efficient and friendly.
The staff went right to work on my car, did an excellent job, and finished in a very short time period!
I have been going there for the last several years, no issues. I try to go during non-peak times and the service is always good.
The guys here are very knowledgeable and friendly and keep me posted on all that they were doing to my car during the visit.
Very throuogh and courteous, however, we live in Oklahoma. The service was in KY, so going back for future service is not very likely.
The staff was very polite & helpful.
The techs are fabulous. Courteous, friendly and fast! I never feel like I'm getting pressured at this location. I trust them 100%!
No reason. Takes something very "extra"ordinary to make me rate something "Highly Satisfied"
Everyone was courteous and helpful in answering my questions.
I was satisfied with my visit and service.
I never feel pressured to buy things for my vehicle. I appreciate their honesty in telling me when something doesn't need to be replaced (like the air filter) when they could easily tell me that it did needed to be replaced and I wouldn't know the difference.
My years of experience with Valvoline service at this Location, and most of the personnel!
Friendly staff, helpful and quick.
I am always treated with respect by the crew. they are knowledgeable of their responsibilities & always promptly go about their job.
I have used Valvoline for many years 2002. The problem is one of perception. I like to see the same people. I know them and they know that I am a widow and know nothing about cars. This time, I had a new person who said, "Have you ever been here before?" He should have said, "Do we have a record for you in our computer?" OR, "Are you back to have another oil change?" I thought, "Oh no, here we go again," so I said, "I don't see anyone I know," but was glad to find one downstairs." Soon, he came up and said hello to me. After 15 years, I did not like feeling like a stranger. When I go to my dealer, they do not treat me like a stranger.
The identified a very mild leak around my oil drain plug and replaced the gasket free of charge.
Staff very competent and courteous.
El servicio fue muy rápido solo tardaron 5 minuto en cambiar el aceite!
The staff was extremely friendly, knowledgeable and communicated the entire process and pricing very well. My representatives were Kevin, Walter and (unsure).
The price was too high in my opinion. I was given a discount on the Cabin Air Filter which I appreciate but $62.99 is a lot to pay for an oil change.
Kevin was amazing and explained everything that they did and also everything that is usually done at certain mileage milestones. Hunter was also great. They both have amazing customer service skills! Because of them I will return!
I'm living temporarily in the area of this location. If I lived in this area I would be highly likely to return to this location. I normally go to the forest springs location and they provide excellent service as well.
Service was quick and efficient. Everyone was friendly. Reasonably priced. Car seems to be working fine.
Fast service, convenient oil change, friendly staff.
Knowledgable and courteous employees. Fair pricing and wait. Convenient locations.
Overall value. I guess there is a sacrifice between time and money and the 20-30 minutes one can save allows you to pay 50% more for an oil change. However, I will still never be highly satisfied with this truth.
It was good,what I expected.
The service was great, the technicians were currtious, knowledgeable and made the experience of getting an oil change and replacing auto parts much more enjoyable.
Friendly staff and very prompt with service.
Service professionals were thorough and polite throughout my visit. I will be back and recommend this location to my friends and family.
Guy was nice, informative, and thorough.
I was able to use a coupon that I didn't think was still valid. The staff was super helpful and knowledgeable.
I think it's too pricey. With a $9 coupon it was still $57. I'll be looking elsewhere from now on.
Very efficient and got me out quickly. Good communication between staff. Very friendly.
I stopped in for a between oil changes top off of my oil. I needed one quart, which was provided at no charge. To my mind this should have taken less than ten minutes, instead it took a half hour. The technician was very helpful and thorough and checked everything twice which was good.
Easy in and easy outThe staff is very professional...especially like David Haddock....he represents your company very well!
Staff is kind, quick, and courteous. Have always kept me aware of potential issues with my vehicle.
Don't leave feeling that I had the best service nor the best discount. Don't like that my service was split with another customer who came after. Not friendly enough. Didn't feel I could trust everyone. Seemed to be at bother.
All members of the staff were friendly and helpful. Bryan especially went above and beyond to help answer the question I had about my vehicle.
Speed of service and courtesy of service.
Workers were very friendly, all got a long & looked like they were friends. Seems like a nice work environment. They were quick also.
They tried to check the battery, but were unable to do so.
david, kevin and dominique went the extra mile for me today. I had a headlight out, but it turned out not to be the bulb. They explained to me different problems that could be causing that issue. I have been to that location several times before and always have great service..I got the oil changed and will figure out the headlight issue with an electrical person. They went the extra mile for me today. I had my 85 year old mother with me and they were kind and polite to her. You have a good crew at that location. Tell them I said so, they deserve praise.
The staff was friendly and conversational both with myself and also with each other. They were obviously enjoying their jobs and it showed in their attitudes.
Everyone was great, very outgoing and smiling.
There was no wait, the staff were friendly and knowledgeable, and I was done within 20 minutes.
Very friendly staff and all of the guys seemed to enjoy what they did even though the temperature was very high. Told me it only took 7 minutes for the oil change. That is wonderfully fast! Thank you for employing these guys, they sure do make Valvoline look good! Great job!
David was a rock star, he had me in and out in 15 flat!
The oil change was quick and there was no wait time.
Great staff, especially Assistant Manager Adan. He talked to me about additional services needed. Very professional and energetic. The entire staff seemed to enjoy working at this location at 4213 Shelbyville Road in Louisville. Great job.
The gentlemen working were polite, quick, and efficient!
The employees were very friendly and professional! They explained everything they were doing and answered all of my questions patiently and thoroughly. This was my second oil change at this location and this is the only location I will go to for my oil changes!
The time it took was minimal, everyone knew what they were doing. the cost was acceptable.
On a prior visit the fluids were not capped off. David made a point of assuring me all would be taken care of.
Everyone was there was professional and friendly, especially David...extremely nice, professional and courteous. A true asset and great representativer of your store!
I have always gotten very friendly staff who work quickly and efficiently.
I was told I had a tail light out, your rep offered to replace it for a charge. I declined his offer. When I got home I checked my tail lights all were in working order.
Very friendly and fast service. I rarely drive my car so I just get a oil change once a year and they told me the oil I used had 5,000 miles and I had only driven 3,200. But it was over a year since it was changed. I appreciated them trying to save me money!
Everything was brought to my attention & discussed, explained thoroughly!!
The staff was very professional and engaging. Every single staff member. The customer service was excellent.
Very courteous, friendly staff. I had a couple of not great experiences with another location. My first time at the Shelbyville Road location. Will definitely be back.
Great customer service. Friendly staff, I had a oil pan drain plug that had been stripped out from a previous oil change with another company and the staff fixed it! I was very pleased with the service!
Everyone was very courteous. When they saw my wait time may be longer than anticipated, they let me know and offered me another bay. They were prompt with the work and gave me great info on my services.
Very courteous employees with a good sense of humor.
Very nice guys there. Very helpful and courteous!
The men working were all so friendly and nice. They explained everything to me and made sure everything was up to par! I love how quick they are too!
Mohammed, David and Sid were great. They were perfessional, yet friendly. They got me in and out in a very resonable time. The service here is great and i will be returning in 3 months .
The manager, Sid, was very attentive to everything going on in the shop. Each employee communicated their tasks and others checked up on each others work.
These guy are the best!!!! Thaler few visits at the other locations Middletown ky. Let's just say I choose not to return.
Once I was in the bay, my oil change took 25 minutes. The technicians were focusing on the 2 cars in the bay and the 2 outside at the same time. I wish they would have focused on my vehicle to speed up the process.
The young men that work at the place I went to , were working very hard. They appeared to be working understaffed. They were courteous and professional despite that.
The guys were so nice. I trusted them completely.
I was asked at the beginning if I needed to have my service indicator reset and I said yes. Towards the end of my service a different person came to finish and had opened the bay door and motioned for me to pull out with taking care of this. I motioned for him to come back in and told him why. He apologized and had to get someone to reset it since he was new and did not know how.
Nothing in particular. I would be more comfortable if they would tell me the price of the oil change and show me the filter they take off so I see what was done since they show the air filter.
First time at Valvoline for an oil change; and from the time I pulled up Bryan was really welcoming and friendly. He showed me stuff in my car that i might need to change, like the cabin air filter. He not only showed me how dirty it was, but also how to change it. He definitely went above and beyond, and am very satisfied with the service.
I had to remind the technicians to use the batter memory device on my car before removing the battery and I had to remind them to remove the device before starting my car. Plus, they weren't even sure it was charged up and ready to use. Luckily it was or I would not have had the battery replaced that day.
The last couple couple times that I went previously the guys were always demanding that I needed this and needed that and this time when I went it was a different set of guys but they were very friendly and they were honest with me and told me that I wasn't even due for an oil change for another thousand miles, but I went on and got it done anyways and the service was a lot better!
CSR: Scott TOPSIDE: DavidBOTTOMSIDE: ChandlerWe're all great. Courteous and knowledgeable. I usually don't feel great when I have to spend $200 but I really felt there was tremendous value.Thanks guys!!
They knew what they were doing. They were very friendly and happy to service me. Took only 15 mins to get an oil change, which some places you will be sitting there for an hour. Perfect service.
I had a few questions and also had a problem with my tires and was treated very well and given really good reliable advice on correcting them and where to go. I've been very pleased with their service, I'll definitely return next service date. Thanks!
All of the staff was friendly and told of issues I should check out, like new tires, and my car is running better.
As always the service is friendly and helpful.
I mainly dealt with the assistant manager Bryan, and he was very cordial and explained all the processes that the mechanics and himself we're doing at the time. It was informative and made me more secure in my decisions and an understanding what was happening with my automobile. The other two mechanics who I didn't catch their names were also very friendly and efficient. I was impressed with their communication skills with one another and how efficiently they worked together.
The service was fast and the service gentlemen was very knowledgeable.
The guys were great, very polite, professional, honest and caring. Explained things well. I was very comfortable/trusted them. Tell them great job! Wish all customer service reps did the same. Thanks. I am a fan!
I had a different guy from the first time, maybe not thrilled with his job. I understand, but I don't want to hear about it either. Didn't know what it was going to cost in advance. Neither I consider to be a big deal, but you asked. I will still be a return customer because of the quality and value.
The staff was awesome love these guys!!!!!!!!!
My usual manager was there. He knows me and he knows my cars. Been going there for many years. They know they must not pressure me to buy. I bought a battery this time because I was not pressured. A new person started the pressure sell, but the Manager interceded immediately and he backed off. It was a smart move. Good manager, nice place. I am a regular.
Good staff. Very friendly and gave clear and concise instructions and recommendations.
Quick and Easy with great service!
I like the staff, so very friendly and helpful.
I was very pleased with my visit!
I previously went to a different Valvoline Instant Oil change and had a bad experience. I had sworn them off but decided to give another location a try. This location has much nicer staff, they are more efficient and seem to be better trained (i.e. they are more confident about what they are doing). I'm much more comfortable taking my cars here than I was with the last location and will continue with Valvoline now that I've found a location I'm comfortable with. Side note, every person who came up to my car said hello and was friendly. That's a nice touch and brightening someone's day doesn't cost you anything extra. To me, quality technicians are a requirement but friendly staff is the plus up that keeps me coming back. Thank you.
The "crew leader" was exceptionally professional. The whole team is friendly. It makes my visit stress free and quick. Great job!
Techs were friendly, knowledgeable and worked as a team.
they were very quick and found out that i had been driving with no breaklights for some time, they got those repaired and the price was great - they made sure i got my 15% off offer that i saw in my email messages the day before.
Service was fantastic and the workers were great ! They work fast and are very thorough. The young man seemed like he was manager was so helpful! I'' not sure of his name but he said he is going to orlando in 2 days. This valvoline is only one I will go to. On a scale of 1-10 I'd give them a 12. Thank you! Coming back in couple weeks to get tire rotation.
The technicians were very kind and friendly. Their personalities made for a great experience.
Excellent service and advise. Made me feel safer in my car. Very nice service man. Overall excellent experience. Thank you and Merry Christmas.
I feel that $75 is a lot to spend for an oil change & air filter. I agreed that I did need an air filter but I feel $21.99 is rather high, while I looked online while sitting in my vehicle I found several websites that price the same filter for $9.99 -$14.99. Also, windshield wipers were recommended at almost $30 for each. Completely over priced. It seems your pricing is set to take advantage of customers without vehicle maintenance knowledge.
I have used this same location numerous times during my travels to Louisville, Kentucky. I always have good service, very satisfied with their knowledge and ability to answer my questions, and all services including oil change and associated vehicle checks...in addition to my top-off and tire checks before long travels; trustworthy managers and employees at this location. Thank you.
All Tecks acknowledged Me and communicated with me.
the price for my oil change was a bit on the high side given the price for a barrel of oil hovers around $50.
Excellent management and customer service, friendly and knowledgeable.
i've used valvoline services on several occasions and services has always been excellent.
Customer service. Very courteous. I used it first time as I had coupon as I think it's a little expensive .. But I really liked it. It's right next to my work so I dropped the car and picked back up.Everyone was very courteous !!!
I like that I can get multiple services (oil change, tire rotation, fluids refilled, etc) without an appointment for under 30 minutes.
I felt the prices were too high. My bill for an oil change and a small filter for the interior of my car was over $76. That sounded way too high to me. I'll find another place for my next oil change. Your prices are just more than I can afford.
Very friendly efficient service! Great guys!
Customer service manager was awesome and friendly. Service was fast and accurate.
Making suggestions that I could not verify.
Staff members were friendly and professional. While I was there they helped a customer who was worried about a potential leak caused by another service provider. They checked things thoroughly and clearly explained to her what they found, which turned out to be that there was no leak and the gasket she was worried about looked fine. They were very caring and helpful to this somehat anxious customer. Nice to this this high level of customer service and attention to detail.
I feel frustrated that I came in thinking I would pay $20 for an oil change with my coupon, and ended up spending extras close to $100 for tire rotation and two new filters. The price of $20 to rotate tires is insane...Goodyear gives me that for free with my oil change. 5)3 filters were also insanely overpriced. I will be very unlikely to return to Valvoline for an oil change simply because I do not want to be so overcharged if I need something extra.
I appreciate the offer of extra services, but not repeatedly. Once is sufficient.
The technicians never inflate my tires to the proper pressure levels. I even told them the correct psi, but they still over inflated the rear tires. All cars come with the recommended psi's shown on a tag on the door frame, but I have never seen any technician at any of your locations bother to look at this information. They all seem to immediately start the inflation at 35 psi which is much too high given the recommended level for my car is 32 front and 30 rear. They also very frequently fail to replace the air stem covers on the tires - this would seem a no-brainer, but I often end up with 1 or 2 missing after an oil change.
The customer service was great. The attendant explained everything. I really appreciate suggestions on what service I need based on the manufacturer of my vehicle.
Even though i had to wait outside for the amount of time i did. The guys were professional and friendly and got me in and out pretty fast. You guys were awesome!
Price HIGHTurn over in employees keeps me from developing trust in quality of service .
My wait was do to they were not open yet. Only 2 guys when normally more people but they did a great job. Both very perfessional and polite.
Every time I visit this location, they are fast, friendly, and knowledgeable. I no longer go to or recommend any other location. These guys are the best!
Jackie, who I believe is the assistant manager was not only very personable as well as knowledgeable. I was in and out in what seemed like ten minutes but left confidently knowing he took care of my vehicle. Thanks, Jackie!
Fast, efficient, and friendly service!
The young men who greeted me, worked on my car and explained EVERYTHING to me were adept, efficient and friendly. They answered all my questions and did not push any extras on me...they did explain what was needed according to my car's manufacturer and then asked if there was anything else they could do for me...excellent service ...I will return and recommend to others.
Staff is enthusiastic and efficient. They get it done. I just think your prices are high.
Though it had been years, the person that waited on me remembered me and my car from a previous location. He was very courteous, very efficient, and helped diagnose an issue I was having with my car very quickly. He and his whole team were very friendly & professional. In the end, I firmly believe he helped save me a costly mechanic bill. The service this team provided was exceptional, and I won't hesitate to send my friends there. It isn't even the most convenient Valvoline location for me. But I will absolutely return!
Very nice person waiting on me.
Staff were very polite & efficient.
The person I talked to (Tyler?) was great! Knowledgeable about cars and oil changes, and very friendly and professional (asking if he could open the door, etc.).
for the first time at a place like this I felt like a human being. The attendant held a conversation with me and did not just act like a robot spouting the routine words. Extremely friendly and engaging.
The staff always take care of me. I know they cannot possibly remember me but they sure treat me lime they do. Very professional. Very caring. Rare these days with customer service.
The employees at this facility and another Valvoline nearby have been taking care of me for many years. I am a 72 year old widow and they have serviced my cars for as long as 20 years. They are thoughtful, respectful, know my name, and answer my questions. Although the staff changes, there is always one of them that knows me and introduces me to the next staff. I had only one bad experience in all these years and that is remarkable.
The staff was awesome and made me feel right at home. Very efficient.
The guys that took care of me had me in and out in record time. They did not pressure me to purchase or do anything that wasn't imperative to my cars needs. They gave me the required run down of services. They were extremely friendly and professional. I will definitely be returning.
Bryan, Jackie and the rest of the crew are very personable, honest and trustworthy. They treated me like a long lost friend and helped me maintain my truck and my car. Bryan went out of his way to help me with the service there at Valvoline and also to help me find a place that can install brakes for me. Jackie is just an all around great person. All these guys are great and I will definitely be back. The best part is what I paid $353 for my truck would have been at least double that among by had I taken it to the dealership. My fiance's car is similar scenario. Thanks to the crew at Valvoline! A plus!
We have all our vehicles serviced at Valvoline because of the convenience, the courteous attendants, and prompt service.
The guys working there looked like they were having fun, the type of guys you'd hang out with.
The knowledge how the techs knew about my car. They explained everything they did.
Here is a copy of the 5 star Yelp review I gave:I was very nervous about having my oil changed away from the dealership, I've had all my service done there since I bought the Camaro 4 years ago. The experience here today has really changed my mind. I went to two other places for a good deal and they both wanted an appointment and had poor customer service. If I want An appointment and waste 1/2 a day I'll go the dealership!The technician Bryan was friendly and greeted me as soon as I arrived. I like being able to wait in the car through the entire process, I'm very protective of the paint finish and don't like to let others drive it event for service. I waited less than 5 minutes and pulled into the service bay. Bryan talked to me about every step in the inspection and oil change process while several people worked on and under the car. They inspected all of the lights and safety equipment, tire pressure, changed the oil and filter for a resonance price with no hidden fees.I'm a fan and have found my new oil change place!
Very knowledgeable and friendly!! Even though I waited a few minutes outside they went ahead and checked my lights and tires so it would be quicker when I pulled in!
I didn't get an oil change, just a lightbulb replacement. I usually go to a different VIOC location, but this one is a little closer to my residence so I may start going here as a result of the great experience.
Very friendly guys working but not creepy. This is a plus because often I feel car guys are Always trying to flirt with moms who don't know much about cars and are just trying to get an oil change. They were helpful, quick and showed me what my car needed without being annoying, they replaced my tail lights as well and it did not cost much more than I was expecting.
The team was quick and efficient. They were also very friendly and easy to work with. I have used Valvoline for years with 3 different vehicles. I will definitely be back. My only issue is, the synthetic oil changes are now more expensive here than at the dealership.
I received the maintenance I asked for, received a few tidbits of info on the car itself, very friendly service today.
The team was very honest about my oil change options and did not try to pressure me to purchase anything. They told me the standard oil was still suitable for my car. And they showed me my filters, which were both in good condition. They told me the filters looked in good condition and recommended next oil change to check them again to see if they needed replacing. I felt like they were being honest and giving me sound advice. Having a team advice when something like a filter needs to be replaced (especially if they will track all my maintainence history) makes me feel comfortable to return as a repeat customer. I would prefer to have a company that I could be a repeat customer with who will keep track of these things as opposed to a place just trying to get the highest sales off a one time visit.
The staff is friendly, professional and respectful. They don't try to "sell" me services that I don't need and are wonderful at answering any questions I have. I highly recommend this Valvoline center.