The entire team that helped us were so thoughtful, timely, and considerate. We couldn't be happier with all the work they did and help they were they were more than willing to give. I pray that no one else has to deal with water damage but if they do call them.
We would like to give a BIG Thank You to all the volunteers that showed up to help move classroom equipment to their temporary classrooms while our preschool goes through a minor restoration! Also a BIG Thank you to SERVPRO for helping us get this done in a timely manner!
Luis is an excellent representative to your company...also the other gentleman who came with him. I really don't think I could have made it through this week without him. He should be in charge wherever he wants to focus on his skills...absolutely wonderful!!!
Thank you for such a professional, hard working, courteous staff! So easy to work with all staff. Josh kept me informed and answered my questions. Josh and his team were professional, polite and respectful of our property. Their care and concern eased the stress of this situation. These folks are calm and hard workers. They don't waste time! This is and outstanding team! They represent SERVPRO well!
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can't say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people's lives!!
SERVPRO in Royston did an absolutely fantastic job; the cleaning looks really great! The met with us at our convenience asked all the right questions were extremely helpful and kind. I can't recommend them enough. We'll be using them in the future for all of our cleaning restoring flooring needs!
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
Great guys, hard workers, great job! Have never met such nick courteous young men!
I was so amazed at the professionalism of this organization. Everyone was awesome! Thank you to everyone evolved!
Very impressed with the quick response to our call. Everyone was very professional and explained all of the process they were doing and why. Personnel that serviced daily was excellent!
I wanted to thank you for your assessment and report. You will certainly be hearing from me for future opportunities in Skylake.
We couldn't have asked for a better representative than Bill. He was absolutely amazing working with us. We felt he went over and beyond his scope of duty. he was very compassionate during our stressful and emotional situation.
A special thanks to Bill, Max and Daniel who were extremely nice and worked hard and diligently.
All too often exceptional customer service is very uncommon; However, SERVPRO of The Mountains and it's staff have been anything but uncommon. We have nothing but praise to sing of how wonderful your company has been to work with.
An employee's representation of a business can make or break them, and in this case where credit is due it should be made known. On Behalf of my parents and myself, I would like to take this opportunity to recognize one such outstanding employee, Bill. He exemplification of your company speaks volumes.
We were deeply impressed with Bill's level of professionalism, knowledge, and most of all his compassion. He went above and beyond his job duties and showed exceptional care not only for our property, but for us as well.
You have no idea the heartfelt appreciation and sincerest gratitude we have toward all his efforts to turn an extremely difficult situation into a positive experience. We truly feel he preformed an exceptional job worthy of commendation.
I love this SERVPRO team!! The addressed and fully corrected all our concerns. I highly recommend them. Great Job!
I wish to offer my sincere appreciation to you, SERVPRO of the Mountains, and your team in a generous donation of time and energy from the missionary housing project on the Toccoa Falls Campus. We appreciate the professional cleaning of the sofa, love seat and the cushions of one of the homes. They greatly enhanced the decor and "freshness" of the house. Thank you for your involvement in helping us improve these furnished homes for missionaries and international workers during their year of home assignment.
We wish to offer you our gratitude for your help and encouragement. Many of these projects we cannot complete without gifts and generosity of individuals and corporations within our surrounding area, and we are grateful to SERVPRO of the Mountains.
Thank you again for your help in making this endeavor a reality. May God bless you and SERVPRO.
I had my carpet cleaned by SERVPRO. What a great job they did and the didn't add on any expense for spots. A quality job done by 2 dedicated employees. I would use them again in the future. Quick. kind and explained each step to us.
Bill and team were outstanding! I felt very comfortable having them in my home and the level of professionalism they held.
Very professional and courteous. Everyone! Patrick not only introduced himself but offered his handshake, unusual for someone so young. All introduced and very very professional.
Very well pleased with the personnel that were here. Even though I didn't know a lot about the stuff, they were very thorough in explaining and giving options.
SERVPRO has always provided quick response, the crews are proactive and well informed. We call SERVPRO because we are confident in their work.
I don't know what this type of cleaning was possible, drapes, blinds, walls, dishes, cabinets - everything exposed to the smoke area. Very thorough - excellent work - very satisfied!
I felt like I had a new home!
I have never seen a house cleaned from smoke in this way and I was amazed at the difference in the way my house smelled when they were finished. Such friendly and professional employees, it was a pleasure to have them in my home.
They were caring, helpful, and courteous. It was an overwhelming situation and they made me feel better about it. Even though I really hope I never have to use them again. They are great guys. Thanks!!
Your team was very professional. We appreciate everything you did. Great job!
Twice now as a property manager in Rabun County I have called upon SERVPRO, wanted you all to know how I appreciate you folks. I won't hesitate to recommend SERVPRO to anyone who asks.
The owner is on vacation, but he is VERY pleased with the work. The cleaning your company did made him very happy before he left for his vacation.
Those guys came in when they said they would, and did a fine job of removing standing water from basement.
We are very pleased with the water mitigation job on the gym floor. Your company was very helpful.
They were very professional. Nicholas did an excellent job in representing SERVPRO!
I am pleased with the carpet cleaning. It was great! Ya'll did a great job. I will definitely have you back in the spring.
Very Pleased - Nicholas has been great - Sandy in the office is also very kind.
Excellent Team - Patient, thorough and accommodating.
Nick is very attentive to your customers' needs.
All SERVPRO onsite staff has my thanks for a job well done.
Bill Tucker was fabulous, he stayed in touch throughout - Very Efficient, personable, knowledgeable. He addressed all water issues, even the more minute ones.
Your staff is wonderful - Very impressed with them and their professionalism - Very hardworking, they all need a raise!
Employees were exceptional and great communicators - Most notably, Jacob and Nicholas.
I am very pleased and thankful for their caring words and efficient services.
Good job; Pleasure to work with.
All SERVPRO personnel did a fabulous job!
I am very pleased and thankful for their caring words and efficient service.
Bill Tucker and Jason Whitfield were very courteous, professional and hard working on our problem, very impressed. Thank you and them for your prompt attention to help us recover.
I was impressed with the company.
I felt that everything went smoothly and was handled quickly and efficiently.
Bill and his team were a pleasure to have in our home. He explained everything to us. He made this experience as convenient as possible. We would definitely recommend your services.
They know what they are doing. Excellent job! Nicest, sweetest and most helpful crew - All of them!
The SERVPRO team were great! Thanks so much!
All of the service personnel were extremely helpful and easy to speak with and deal with.
I really appreciate the fact that I continue to see the same faces, that helps the anxieties of your clients. GREAT company!
They were very courteous and their professionalism was great.
Can't think of anything that could have gone better. Professionally done, start to finish. Nice Job!
Prompt, professional, courteous, outstanding !
I wouldn't change anything ! Josh and Corey did a great job and I would recommend them highly.
Very kind and concerned serviceman.
Excellent, professional service from start to finish. Thank You!
WOW ! Great Job !
I think they did a fantastic job !
Nick, I do just want to say your people were GREAT. Very helpful and quick. We appreciate them all very much and hope to get back to normal soon and I know we could not have done this without SERVPRO's help !
The men were so nice to me !
Team member Aaron was Great ! He was professional and did a wonderful job and made my bad water damage manageable.
Very impressed with response, very timely, always here when they said they were going to be here. Felt very comfortable with their expertise...very knowledgeable, patiently explained what needed to be done. Great problem solving...helped me feel good and comfortable about what would have been a much more frustrating experience. Will highly recommend.
The SERVPRO Representatives were capable, polite and professional.
Great people! Could not be happier!
The team that worked for me covered EVERYTHING. I am thankful I got this crew.
Well pleased with the company. We would use them again.
SERVPRO was awesome. They got in there and did what they were supposed to. It was a no worry situation. I appreciate that.
The communication, follow up...the techs were super courteous and professional. Very satisfied.
I was very pleased with the service, employees and quick response time.
SERVPRO thoroughly explained the repair process before beginning work in my home. The employees are very professional and courteous. They were cooperative and responsive to my needs and they adhered to our agreed upon schedule. I am likely to recommend SERVPRO of The Mountains to a friend.
The onsite personal explained what they were doing and why it was being done in terms that were easily understood. They were very patient about answering my questions.
Such wonderful help! Could not believe they mad an awful time beurable!
They made a horrible situation easy to deal with. Such wonderful help from beginning to end!
This entire group displayed professionalism the entire time they were here. They answered questions and went out of their way to address any concerns I had. They are the most polite and courteous group of people I have met in a while. SERVPRO should be proud to have these individuals representing the company.
They truly stand out. All of them were personable and a pleasure to interact with. They worked very hard and appeared to know exactly what they were doing. Those that were in charge of the group at any one time were very knowledgeable and took the time to communicate details to me.
Phone communication was encouraged after hours if needed and they stayed in communication with me to let me know when they were coming and what time. Truly remarkable customer service. I would recommend them to anyone.
Great to work with. Very detailed in explanations. Kept me informed through the process.
SERVPRO team was on site within 2-3 hours from the initial call. They remained focused on the job and making me feel secure. They respected my schedule. I would use them again.
Thanks very much! Josh attended to details and explained all to me very well.
Very professional, and were here on time everyday. If they were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO franchise itself.
Very professional, and were here on time everyday. If the techs were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO Franchise itself.
SERVPRO staff was wonderful at every step of this awful storm damage. They are kind and courteous and very patient explaining the process.
Superb Team! Great Job - beyond our expectations! We have already reccomended SERVPRO to aour friends and husbands company.
SERVPRO personnel worked diligently, efficiently and very respectful of our sircumstance during this tragedy. They were patient and explained everything very well.
Everyone that was here was professional, courteous, prompt and knowledgeable. Would absolutely recommend.
I wanted to share with you, the outstanding support and customer service I received from your team, during my recent home disaster.
Nick, Bill, and the initial response team were extremely professional, knowledgeable, and customer focused.
This was my first experience with SERVPRO, and I am beyond impressed.
The team effort, and coordination was superior.
With all due respect, I hope I do not have a need for your services in the future, but, in the event I do, SERVPRO would be my first, and only choice.
SERVPRO of Tri-County & The Mountains was fast at cleaning the water up, taking the carpet and once we got the approval from Allstate to remove furniture they did that quickly and brought it back with no issues after completion.
SERVPRO was outstanding to work with. Punctual, efficient, professional; all very reassuring qualities when in the situation we found ourselves in.