The best customer experiences are built with Zendesk. Introducing a customer service and engagement platform that is both flexible and powerful, and able to scale to meet the needs of your business.
A customer service and engagement platform that lets you be everywhere your customers are.
Watch a demo of Zendesk in action.
Make sure your customer interactions are easy to manage with a single unified help desk interface.
Engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE.
Deliver exceptional customer experiences with a powerful cloud contact centre platform.
Make it simple for your customers to contact you whenever, wherever.
Intelligent routing can help get your customers to the right agent at the right time, whilst the adaptive system improves the experience for both customers and agents. Develop a more responsive, customer centric service and gain efficiency across all channels without sacrificing the customer experience. Enabling self-service for your contact centre customers, you can increase call deflection and ultimately help your customers to find the answers they need, faster.
With a unified agent desktop, agents have visibility of the full interaction history, and channel pivot capabilities mean delivering exceptional experiences across all channels has never been this simple (or this good).
Create a deeper understanding of your customers.
Reporting and analytics can help you to make your teams more efficient. By measuring agent workload capacity and tracking their performance, you can gain a deeper understanding of both your business and your customers. Explore, measure and understand the entire customer experience – learn how your customers are interacting with your website and support channels, and bring together data from every step of the customer journey.
With prescriptive dashboards, you can see the analyses that matter most to your business, and can quickly and easily create custom metrics, dashboards and reports without the need for SQL. Share these dashboards and analyses with your whole organisation, and get reports delivered straight to your inbox.