Fusemachines Nepal is a subcontractor tech company based in Kathmandu with its partner company, Fusemachines Inc., headquarter in New York. In 2016 the company renamed itself from Parakhi to Fusemachines Nepal to have a more contemporary feel to it.
Parakhi which means connoisseur was launched with an idea to integrate hotels and restaurants ratings in Kathmandu for tourists. As the company pivoted more towards applied science, the words "fuse" and "machines" were put together to imply more on the software sense and less on the robotic side. Thus, Fusemachines Nepal was created.
In a matter of mere 4 years, the company had a substantial human resources growth; from 3 fresher's to 130 employees. But like any startup, success did not come easily to fusemachines nepal, starting with 2 sales people and 4 programmers in its first year, the company struggled to find a niche of its own. Roughly 25 products were built; a customer service product was developed and used by local companies like World Link, QFX, Dish Home but was later scrapped due to cost constraints.
After a lot of brainstorming and seriously long hackathons, an idea hatched on the mind of the CEO, Sameer Maskey, to build an A.I. solution for customer service and sales for the US market.
Initially, an A.I bot for customer service was built and within its first phase, NYC.gov used the service. However, the system didn't find much success in terms of sales. Then, a year after building the customer service bot, SAM – Fusemachines' Sales AI tool was developed. SAM helped B2B sales teams, sell more effortlessly and effectively by interacting with customers through sales software, web signals, emails, and applications.
Top engineers are trained to work in Natural Language Processing, Machine Learning, based on training program created by a computer science Ph.D. founder from Columbia University. Most of the work at Fusemachines Nepal is text intensive and tough on the eyes so utmost attention is paid to have a stress free environment.
Fusemachines Nepal members like to work hard and play hard, different genres of music will be blaring when you walk into the office. Bright orange color walls welcome and re-energize people coming in. A small room is dedicated for power naps, a table tennis board is in constant use and several musical instruments are to be found in our recreation area.
The warm culture developed at Fusemachines Nepal is setting a new precedent in the Nepalese workspace. Adopting a no cubicle policy made each one more open and approachable. The startup culture was ingrained into the workspace; the young team at the time was thoroughly inspired by stories from big tech companies at the Silicon Valley. Diverse background, flat hierarchies and working and communicating with ease across teams is encouraged.
With a phenomenal team and steady A.I product, the vision of Fusemachines Nepal is to make a valuable impact in the field of science and technology whilst making sure growth of its employees. It also aims at taking Nepal to next level in the field of A.I.