Osborne Morris & Morgan is committed to providing a high-quality legal service to all clients. When something goes wrong we need you to tell us about it. This will help us improve our service to you and others in the future.
If you have a complaint you should initially raise any concerns with the fee earner dealing with your matter. If the complaint cannot be resolved you should contact the Practice Manager.
You should provide the following information to make it easier to investigate your complaint.
What Happens If You Are Still Not Satisfied?
If you are still not satisfied with the outcome you may be able to refer the matter to the independent Legal Ombudsman with whom we will cooperate fully. You should do so as soon as possible and in any event within 6 months of our final communication to you about your complaint.
The Legal Ombudsman's website is www.legalombudsman.org.uk and contains useful information including the criteria for accepting a complaint and time scales.
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Our brochure introduces the partners of the firm, the company's core values and details the service we offer.