Customer Experience & CRM - Customers expect more!
More urgency, more ease of interaction, more channels & a more personalised service!
At Consort we understand how to put the customer at the heart of your business, to form a better experience for them, whilst optimising commercial performance for you.
Whether this involves growing market share, increased customer retention and satisfaction, or removing cost from your business through simplification, we have the experience to help you on your journey.
We understand the importance of bringing your people on that journey with you, so we place employee engagement high on our agenda to ensure the hearts and minds of your people are engaged as well as your customers!