Questions about your bill? The most frequently asked questions are below or you can always contact our office to speak to a billing representative at 800.333.9779.
What are my bill pay options?
Our acceptable forms of payment are cash, check, money order or credit/debit card. We accept Visa, MasterCard and Discover credit/debit cards.
Online: Click here to go to 'MyAccount' to make an online payment. From there you can make a one-time payment or set up recurring payments. For instructions on registering your online account, click here.
Recurring Payments can be setup by accessing your account online.
Payments are due by the end of the business day on the 16th of the month. If the 16th of the month falls on a weekend, payments will be due by end of the next business day.
Why does my first bill seem so high?
Your first bill could include proration based on when you received services. To discuss any charges on your statement, please contact our business office during regular business hours at 800.333.9779.
What type of Internet service do I have?
Peoples provides various types of Internet service depending on your location.
DSL from Peoples uses traditional copper telephone lines to transmit and receive high-speed data and voice at the same time.
Ignyte Wireless is for local area residents who are beyond our DSL service area. Ignyte services require equipment installed on the roof of you house.
Fiber to the Home is available in select areas of our footprint.
Your @peoplescom.net email can be checked by visiting My Account on our website. You can also connect your email account to your mobile device.
What is GreyMail and how do I use it?
GreyMail is a spam and virus filtering software that will help reduce attacks to your email and ultimately your devices. Simple guide to GreyMail.
How do I add my email to POP accounts and mobile devices?
Using Outlook for your inbox. No problem. Email settings guide.
If you need technical assistance setting up our Internet Service on your personal computer, we offer support 24 hours a day, 7 days a week.
DSL & Ignyte Customers: Call Toll Free (855) 472-4435 or Request A Chat With Your Helpdesk.
Where can I find the telephone book?
Peoples Telephone Directory is mailed to our customers annually in October. It can always be found online at www.peoplesyellowpages.com. Now, download our Peoples Telephone mobile app to view the directory on your mobile device as well.
Didn't answer your questions? Call us toll free at 800.333.9779.