This customer installed his projection screen without removing the retaining screws. The Yellow warning tab fell off and there was no mention in the literature. Rick corrected the problem with a quick fix and accurate answers.
[19:07] Rick: Sure, I be happy to assist.
[19:10] Rick: The unit should have yellow signs attach to the locking screws that secure the weight bar at the housing.
[19:11] Rick: Correct. It' wont drop because there are 2 or 3 screws at the back of the unit holding the screen in place. It is exactly where the bar meets the housing.
[19:12] Customer: On the back. ok I will check.
[19:12] Customer: Ahh, it looks like the tag fell off. Here it is.
[19:12] Customer: I did not see it in the instructions but I seen the big yellow tag now.
[19:15] Customer: Yes it is.
[19:15] Customer: I have it down and am checking the screws.
[19:15] Customer: Yes, here they are.
[19:16] Customer: Is there instructions on the proper mounting?
[19:19] Customer: I have actuated the motor a couple of times, because I didn't have anything stating there were mounting screws. is the screen now damaged? should I remove the screws & continue testing?
[19:21] Rick: Retract the motor back to original state. remove the screws and test and leave hanging for a couple of hours in warm temperatures. if the material does not alleviate do file a claim at www.elitescreens.com/support .
[19:23] Customer: I recommend that there should be a warning on these screws in the documentation somewhere. and I checked online docs as well, so its not on the hardcopy or the online version .
[19:24] Rick: I will bring this to my product team attention, thank you for your feedback.
[19:26] Rick: reverse the adjustment. this are the tension knobs for the unit. if over tension the string will snap once deployed.
[19:27] Rick: you can drop the material little by little the string tension more as the material rolls down.
[19:28] Rick: My pleasure. Thank you for calling Elite Screens.