Starbucks, mocked three years ago for suggesting employees discuss racial issues with customers, asked workers to talk about race with each other.
It was part of the coffee chain's anti-bias training Tuesday, created after the arrest of two black men in a Philadelphia Starbucks six weeks ago. The chain apologized but also took the dramatic step of closing its stores early for the sessions. But still to be seen is whether the training, developed with the NAACP Legal Defense and Education Fund and other groups, will prevent another embarrassing incident.