Issue not resolved, please contact customer services.
A high pitch whistle could indicate a seal is damaged or the machine is blocked.
Please follow the performance route.
Put the machine in max power mode by sliding the switch towards max.
Pull the cyclone release catch upwards until the bin base opens.
Push the cyclone back down, leaving the bin base open.
Press and hold the trigger for 10 seconds. Please note the machine will only run with the cyclone on and pushed down.
Does the machine pulsate with the bin open?
Ensure that it moves freely. Fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.
Clean shroud using brush part of the combination tool.
Clear the center of the cyclone of any dirt or debris.
Remove the wand from the bin inlet.
Check both ends of the wand for blockages and remove as necessary.
Has washing the filters resolved the issue?
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Replacement pre-filter for your Dyson vacuum cleaner.
Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Lay both filters on their side, and leave them to dry completely for a minimum of 24 hours.
WARNING: Do not put the filters in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To re-fit the pre-filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
Re-check the flap and push it open by hand a few times until it is free.
Which floor tool is attached?
With the floor tool removed from the machine, remove the lower soleplate and undo one fastener.
Remove brushbar and clear away any hair or fibers.
Check the openings for any blockages and remove as necessary.
Re-fit the brushbar, ensuring that no bristles get stuck in either end.
Please follow the steps in the video to wash the filters.
For a step by step guide, please select step by step guide.
Pull end cap away from the brushbar, clean and re-connect.
Use a coin to lock the fastener, then re-assemble and test the machine.
Pull the red lever located on the top of the machine upwards until the bin flap is open.
Press the red bin release lever, located to the rear of the clear bin.
Check the bin inlet ensuring that it moves freely. Fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
With the tool removed from the machine, remove brushbar and clear away any hair of fiber.
Refit the brushbar ensuring that no bristles get stuck in either end, then re-assemble and test the machine.
Put the machine in max power mode.
Is the noise still present?
Press the red catch once the bin base is open to release the bin assembly.
Push the cyclone down to click into place.
Please note the machine will only run with the cyclone on and pushed down.
Is the noise still present without the bin?
Which floor tool are you having issues with?
Does the machine still making a grinding noise?
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being re-fitted to the machine.
Please see the performance route on how to remove a blockage.
If water has been though the cyclone then moisture will have reached the motor. Do not plug in or attempt to use the machine if this is the case.
For steps, please select step by step guide.
We would advise you to carry out the blockage checks.
Do not plug in or attempt to use the machine in this condition.
Remove the machine from the charger and ensure the machine is fully assembled.
What does the light show on the machine when the trigger is pulled?
1 blue flashing light indicates that the battery needs to be charged.
Ensure the machine is firmly in the charger.
Please charge the battery for 5.5 hours before contacting customer services.
This will indicate that the machine has a medium level of charge.
Please note that the machine will take 5.5 hours to charge fully, and no lights will be on the machine once fully charged.
Please charge battery for 5.5 hours before contacting customer services.
3 solid blue lights indicates that the machine is fully charged.
If the machine is cutting out/pulsating, this will indicate a blockage.
Please follow the performance route for help with removing a blockage.
1 solid blue light will indicate the machine has a low level of charge.
If after checking there are no blockages, the issue of no power remains, please book a repair.
If charging the machine has not resolved the issue, please follow the performance route for help with removing a blockage.
2 solid blue lights indicates that the machine has a medium level of charge.
With the floor tool removed from the machine, remove the lower soleplate.
Undo one fastener to remove.
Re-fit the brushbar ensuring that no bristles get stuck in either end.
Is the brushbar now spinning constantly?
Remove the tool from the wand.
Remove the wand from the machine.
Check the bin inlet connections to ensure that they are not bent or damaged.
Remove machine from the charge, and ensure the machine is fully assembled.
Remove the machine from the charger and ensure it's fully assembled.
Pull end cap away from the brushbar, then clean and reconnect.
Check the openings for any blockages and remove as necessary. Replace the brushbar.
Use a coin to lock the brushbar.
Is the brushbar spinning constantly?
Is the machine connected to the charger?
Which light is the machine showing when plugged in to the charger?
This will indicate that the machine is nearly fully charged. Once all three lights go off, the machine will be ready to use.
This will indicate that the machine has a low level of charge.
This will indicate that the machine is fully charged.
Please remove the machine from the charger assembly and pull the trigger.
Press and hold the trigger.
What does the light show on the battery?
Re-assemble the tool and attach it to the machine.
Test the tool without putting it in contact with any surface.
Has checking the connection resolved the issue?
Place the main floor tool on directly on to the machine.
Does other tools work on the machine?
With the tool removed from the machine, undo fastener.
Has cleaning the tool resolved the issue?
Which part is difficult to remove?
There are 3 phillips screws that need to be removed, prior to removing the battery.
Remove the post-filter, then using a small phillips screwdriver unscrew the screw located on the rear of the main body.
Place the main body on its side on a flat surface, and locate the two screws near the battery.
Unscrew the screws and gently pull the battery away from the main body assembly.
Lift the red lever on top of the cyclone assembly fully.
Press the red lever located to the rear of the bin assembly to fully remove the bin.
Behind the cyclone assembly on the main body of the machine are two cyclone release buttons.
Press either side and gently pull the cyclone upwards.
Check the catch on the bin inlet for blockages or damage.
Make sure that it moves freely and springs back into position when pressed.
Check the end of the wand for signs of damage.
This is normal. Talc was used in Production for the fitting of seals.
Further application of talc will not be required.
Sealed products are brand new and have not been resold as conditioned machines.
The flap can become jammed by a build up of dirt and debris.
Open the bin base by lifting the lever on top of the cyclone assembly.
Press the red bin release catch located to the rear of the clear bin to remove the bin fully.
Clear any debris from behind the bin inlet flap.
Marks on the wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
WARNING: Do not use any cleaning chemicals or solvents.
Powerful suction mode (motorized head) – 25 minutes run time.
Powerful suction mode (with mini motorized head) - 30 minutes run time.
Powerful suction mode (with Combination tool and crevice tool) - 40 minutes run time.
Max mode - 7 minutes with all tools.
Please ensure the machine is unplugged from the charger.
What is the light on the machine showing?
If after checking there are no blockages, the issue of no power remains, please order a replacement filter.
Plug the machine into the charger.
What does the light show when the machine is on charge?