Business analysts are generally charged with the investigation of ideas and problems. Their role is to formulate options for a way forward and produce business cases setting out conclusions and recommendations. The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools. This book provides 72 possible techniques and applies them within a framework of stages such as 'Investigate Situation', 'Define Requirements' and 'Manage Change'. - Business analysts exist in a variety of roles at the heart of business to identify problems and opportunities; - 72 key techniques for all business analysts; - Practical advice to suit all situations; - Of huge benefit to business analysts, managers, and students. The book complements Business Analysis (ed Debra Paul and Donald Yeates).