NEW YORK, NY - 01/29/2019 — Calibrater Health, a leading provider of text-based surveys and patient experience management software, announces new Smart Surveys technology offering. The technology was developed jointly with Piedmont Urgent Care by WellStreet, a long-time Calibrater Health customer and leading provider of urgent care services in the Atlanta metro area.
A second pilot was conducted at another long-time customer to address a popular request across the entire Calibrater Health customer base: improving online visibility by increasing social media reviews. Calibrater created a custom rule set making it even easier for patients to leave online reviews that resulted in double the number of average monthly reviews at each of the customer's four locations.
Calibrater Health makes patient experience management software that combines text message surveys with an automated, closed-loop issue tracking and feedback management system. Our algorithms automatically categorize and route patient comments for follow-up and immediate action, we calculate patient experience scores at the provider and site level and our 100% web-based system makes sure that doctors never miss a chance to save an unhappy patient or improve their online visibility.
Calibrater Health was founded in 2014 with the goal of helping healthcare brands operationalize truly patient-centered care, and since then we have grown to serve over 1,000 locations across the US and have sent more than 6 million surveys. Learn more at www.calibrater.com.
Compose your email to Tim Dybvig at Calibrater Health.