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     &lt;p&gt;&lt;strong&gt;Trust in Public Service Act&lt;/strong&gt; &lt;/p&gt; &lt;p&gt;This bill incorporates customer experience as a central measure of performance for federal agencies.&lt;/p&gt; &lt;p&gt;Specifically, the bill requires each agency to develop a high-quality customer experience by &lt;/p&gt; &lt;ul&gt; &lt;li&gt;allocating sufficient resources to and prioritizing customer experience capabilities and initiatives,&lt;/li&gt; &lt;li&gt;adapting government-wide and global good practices,&lt;/li&gt; &lt;li&gt;streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and&lt;/li&gt; &lt;li&gt;using human-centered design practices.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;Each agency shall &lt;/p&gt; &lt;ul&gt; &lt;li&gt;develop and use tools to experiment with different approaches to improve customer experience,&lt;/li&gt; &lt;li&gt; ensure the privacy of federal customers,&lt;/li&gt; &lt;li&gt;use the data collected to continually improve customer experience and agency performance, and&lt;/li&gt; &lt;li&gt;share the data collected with research entities to permit external analysis.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;The bill sets forth agency communication responsibilities.&lt;/p&gt; &lt;p&gt;In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals.&lt;/p&gt; &lt;p&gt;The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials.&lt;/p&gt; &lt;p&gt;The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council.&lt;/p&gt; &lt;p&gt;The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.&lt;/p&gt;
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H11100
2021-05-28
Appropriations Committee
hsap00
2
House floor actions
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
IntroReferral
H11100
2021-05-28
Oversight and Accountability Committee
hsgo00
2
House floor actions
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
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Intro-H
2021-05-28
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Library of Congress
Introduced in House
IntroReferral
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2021-05-28
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Introduced in House
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2021-05-28T14:04:25Z
Referred to
House
Appropriations Committee
hsap00
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2021-05-28T14:04:20Z
Referred to
House
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2021-05-28
VA
K000397
39
Young
Rep. Kim, Young [R-CA-39]
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R
2021-12-01
CA
P000618
45
Katie
Rep. Porter, Katie [D-CA-45]
Porter
D
2022-04-18
CA
P000616
3
Dean
Rep. Phillips, Dean [D-MN-3]
Phillips
D
2022-10-25
MN
Congressional Research Service, Library of Congress
This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.
text/xml
EN
Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain.
2021-05-28
2021-05-28
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
House
Government Operations and Politics
2021-05-27
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
CRS
Identical bill
Trust in Public Service Act
S
L000583
11
Barry
Rep. Loudermilk, Barry [R-GA-11]
N
Loudermilk
R
GA
Advisory bodies Civics education Congressional oversight Digital media Executive agency funding and structure Federal officials Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Public participation and lobbying Right of privacy U.S. history
2021-05-28
Introduced in House
 <p><strong>Trust in Public Service Act</strong> </p> <p>This bill incorporates customer experience as a central measure of performance for federal agencies.</p> <p>Specifically, the bill requires each agency to develop a high-quality customer experience by </p> <ul> <li>allocating sufficient resources to and prioritizing customer experience capabilities and initiatives,</li> <li>adapting government-wide and global good practices,</li> <li>streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and</li> <li>using human-centered design practices.</li> </ul> <p>Each agency shall </p> <ul> <li>develop and use tools to experiment with different approaches to improve customer experience,</li> <li> ensure the privacy of federal customers,</li> <li>use the data collected to continually improve customer experience and agency performance, and</li> <li>share the data collected with research entities to permit external analysis.</li> </ul> <p>The bill sets forth agency communication responsibilities.</p> <p>In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals.</p> <p>The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials.</p> <p>The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council.</p> <p>The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.</p>
2021-08-03T21:23:16Z
00
2021-05-28T04:00:00Z
Introduced in House
https://www.govinfo.gov/content/pkg/BILLS-117hr3609ih/xml/BILLS-117hr3609ih.xml
Trust in Public Service Act
Trust in Public Service Act
Display Title
IH
Introduced in House
To improve public trust in the Federal Government by establishing customer experience as a central measure of performance for agencies and the Federal Government, and for other purposes.
Official Title as Introduced
IH
Introduced in House
Trust in Public Service Act
Short Title(s) as Introduced
HR
2023-01-11T13:49:30Z
2023-01-11T13:49:30Z
3.0.0
2021-05-27
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
CRS
Identical bill
Trust in Public Service Act
S
H11100
2021-05-28
Appropriations Committee
hsap00
2
House floor actions
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
IntroReferral
H11100
2021-05-28
Oversight and Accountability Committee
hsgo00
2
House floor actions
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
IntroReferral
Intro-H
2021-05-28
9
Library of Congress
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IntroReferral
1000
2021-05-28
9
Library of Congress
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IntroReferral
L000583
11
Barry
Rep. Loudermilk, Barry [R-GA-11]
N
Loudermilk
R
GA
C001078
11
Gerald
Rep. Connolly, Gerald E. [D-VA-11]
Connolly
E.
D
2021-05-28
VA
K000397
39
Young
Rep. Kim, Young [R-CA-39]
Kim
R
2021-12-01
CA
P000618
45
Katie
Rep. Porter, Katie [D-CA-45]
Porter
D
2022-04-18
CA
P000616
3
Dean
Rep. Phillips, Dean [D-MN-3]
Phillips
D
2022-10-25
MN
Advisory bodies Civics education Congressional oversight Digital media Executive agency funding and structure Federal officials Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement Public participation and lobbying Right of privacy U.S. history
2021-05-28
Introduced in House
 <p><strong>Trust in Public Service Act</strong> </p> <p>This bill incorporates customer experience as a central measure of performance for federal agencies.</p> <p>Specifically, the bill requires each agency to develop a high-quality customer experience by </p> <ul> <li>allocating sufficient resources to and prioritizing customer experience capabilities and initiatives,</li> <li>adapting government-wide and global good practices,</li> <li>streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and</li> <li>using human-centered design practices.</li> </ul> <p>Each agency shall </p> <ul> <li>develop and use tools to experiment with different approaches to improve customer experience,</li> <li> ensure the privacy of federal customers,</li> <li>use the data collected to continually improve customer experience and agency performance, and</li> <li>share the data collected with research entities to permit external analysis.</li> </ul> <p>The bill sets forth agency communication responsibilities.</p> <p>In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals.</p> <p>The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials.</p> <p>The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council.</p> <p>The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.</p>
2021-08-03T21:23:16Z
00
Trust in Public Service Act
Trust in Public Service Act
Display Title
IH
Introduced in House
To improve public trust in the Federal Government by establishing customer experience as a central measure of performance for agencies and the Federal Government, and for other purposes.
Official Title as Introduced
IH
Introduced in House
Trust in Public Service Act
Short Title(s) as Introduced
2021-05-28
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.