Identify the unfair aspect with respect to the sentence extracted from an online Terms of Service:
```
9.7 members may use the resolution center to send or request money for refunds , additional host services , co-host services or damage claims related to bookings . 

```
. OPTIONS: ['Unilateral termination' 'Unilateral change' 'Contract by using' 'None'
 'Arbitration' 'Choice of law' 'Limitation of liability' 'Content removal'
 'Jurisdiction'].