Identify the unfair aspect with respect to the sentence extracted from an online Terms of Service:
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the consumer gets to elect the hearing location and can elect to participate live , by phone , video conference , or , for claims under $ 25,000 , by the submission of documents ; 

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. OPTIONS: ['Arbitration' 'Unilateral change' 'Limitation of liability' 'None'
 'Content removal' 'Unilateral termination' 'Contract by using'
 'Jurisdiction' 'Choice of law'].