Identify the unfair aspect with respect to the sentence extracted from an online Terms of Service:
```
if the claim is for $ 10,000 or less , the party initiating the arbitration may choose whether the arbitration will be conducted ( 1 ) solely on the basis of documents submitted to the arbitrator ; ( 2 ) through a non-appearance based telephonic hearing ; or ( 3 ) by an in-person hearing as established by the aaa rules in the county of your billing address . 

```
. OPTIONS: ["Choice of law", "Content removal", "Limitation of liability", "Arbitration", "None", "Unilateral termination", "Jurisdiction", "Contract by using", "Unilateral change"].