agree to prompt response to be given to the service needs of , and feelings expressed by customers .
B-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL I-SKILL O
VB TO VB NN TO VB VBN TO DT NN NNS IN , CC NNS VBN IN NNS .