3rd line support of all open source infrastructure Lead technical teams and act as the final decision maker during the build phase of customer and internal projects Deputise for the head of open source technologies as required Collaborate with development staff to recreate problems in the test environment and resolve in the live environment Work with the customer and other team members to ensure correct focus and resolution of incidents within SLA Provide incident / problem updates and communications as required Contribute to meeting the ongoing process improvement activities outlined in the departments continual service improvement programme Create and update appropriate documentation and configuration management records
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