with setup , operation and maintenance of Windows , workstations , printers , peripherals , and touchscreen monitors with repair down to component level Be able to rapidly establish a good working relationship with end users and other professionals Ability to work as a part of a team and to collaborate with colleagues Excellent interpersonal skills including tact , diplomacy , and flexibility Work quickly , efficiently , and accurately Ability to manage multiple tasks simultaneously Basic tool kit to perform field service hardware repairs Working knowledge with IBM , HP , Compaq , and Dell laptops .
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