: Managing a team of delivery staff to ensure contractual targets are met and exceeded Driving performance for the team Communicating with all stakeholders and partner organisations Ensuring the service delivered meets the needs of customers and the local area Managing individual performance levels against set targets and putting corrective measures in place where required Assessing and analysing performance trends and implementing solutions and activities as required Adhering to all company policies and procedures Prioritising workloads for both yourself and your team Staff development for all members of the team through observations and reviews Maintaining accurate records for the programme as required internally and for external audits Reporting data to senior management team and producing performance forecasts Essential Criteria :
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