elements of your profile will include ; Experience of working as a team member , team leader and manager within a customer service focused helpdesk / Call Centre environment Experience of multiteam people management within a helpdesk / Call Centre environment Knowledge of call centre software and application to operations management Experience of managing change within a helpdesk / Call Centre environment Experience of managing growth and implementing new service lines or clients within a helpdesk / Call Centre environment Experience of bid writing and helpdesk pricing
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