Working with the team to put customer services at the heart of everything we do Using your initiative to resolve client enquiries , adhering to relevant guidelines at all times Proactively seeking ways to improve the service for our clients Acting as a role model in inspiring confidence , motivating others and adopting a professional approach at all times Processing client transactions and enquiries accurately and in a timely manner Maintaining a thorough knowledge of individual and departmental responsibilities involved when working within a regulated environment Identifying customer complaints and taking ownership of them through to resolution in accordance with the complaint handling procedure Experience / Qualifications Experience of working within client or customer services within financial services Experience of working within a regulated environment
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