For members of the deaf community, ordering food or drinks at a drive-thru can be a frustrating, or even impossible, experience. But as one deaf woman recently discovered, Starbucks is trying to make this feature accessible for customers with disabilities -- with the help of a little technology. 
 
 On Tuesday, 28-year-old Rebecca King of St. Augustine, Florida, uploaded a video to Facebook which reveals what happened during her visit to a local Starbucks drive-thru. 
 
 The video shows King driving up to the ordering kiosk. A woman’s voice emits from the intercom. 
 
 "Hi, welcome to Starbucks," the woman says. "What can we get started for you today?" 
 
 King does not respond and waits in her seat. A few moments later, a Starbucks barista appears on a monitor. 
 
 King begins to communicate with the woman using sign language, and the barista signs right back. 
 
 "Starbucks! This is what I’m talking about!" King wrote in her Facebook post, which has been watched more than 4.9 million times to date. "Share it away! We can change the world!" ||||| A new technology is getting a lot of attention — and for good reason — at the brand-new Starbucks by the outlet malls in St. Johns County. 
 
 A video posted on Facebook shows a customer named Rebecca King using sign language for an order -- and barista, Katie Wyble, quickly signs back. 
 
 Wyble says she's had a "passion for sign language since I first saw a teacher use it when I was in preschool." Wyble used a two-way video screen to see King, and the duo quickly completed an order for two coffees. 
 
 King's video of the encounter went viral overnight. The video was just posted Tuesday, and it has more than 1 million views and over 65,000 shares. 
 
 “Share it away," King said on Facebook. "We can change the world!” 
 
 “I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble said. “I hope it helps make more people aware of what they can to do serve others in their communities.” 
 
 St. Augustine is known to have a large deaf and blind community. Action News Jax spoke to Professor Tiri Fellows, who is deaf and teaches American Sign Language. She had a translator tell us what she thought about this technology. 
 
 
 
 “I think it's awesome because it gives the deaf opportunity to order in a different way through the window,” Dr. Fellows said. 
 
 Dr. Fellows says going through a drive-thru without a device like this is such a hassle for the deaf or hearing impaired. 
 
 
 
 She says its about time someone created this device to help them. 
 
 
 
 “It’s about time,” Dr. Fellows said. “My friends from Arizona saw that on Facebook, Illinois Texas — they all reposted that video.” 
 
 
 
 Dr. Fellows hopes the video continues to spread on social media so other businesses will want to get the technology as well.
– A Florida Starbucks has made it easy for deaf customers to order at the drive-thru—and video of one deaf woman's experience has been viewed more than 6.5 million times since she posted it on Facebook Tuesday. "Starbucks! This is what I'm talking about!" wrote Rebecca King. The 28-year-old tells First Coast News she was surprised on Monday when she drove up to the St. Augustine Starbucks ordering window and a barista appeared on a two-way video screen to take her order via sign language. She went back the next day to record video of her doing the same thing. "It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!" says King. "We all want to have that at every drive-thru in the world." The barista is 22-year-old Katie Wyble, who tells Action News Jax she's had a "passion for sign language since I first saw a teacher use it when I was in preschool"; she continued to study it in grade school, high school, and college. "I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble adds. “I hope it helps make more people aware of what they can to do serve others in their communities." St. Augustine has a large deaf community and the Starbucks in question is brand-new. It's not clear whether other Starbucks locations have the same capability, but the Huffington Post notes that at least two other chains, Culver's and Subway, have installed their own technology to help deaf customers order.