re : customer feedback great job in a very short time scale . i second dave ' s comments .
david forster
02 / 29 / 2000 08 : 03 pm
to : eol call center , product control - houston , product control - london
cc : louise kitchen / lon / ect @ ect , dave samuels / lon / ect @ ect , rahil
jafry / lon / ect @ ect , awais omar / lon / ect @ ect , marcello romano / lon / ect @ ect , mark
dilworth / lon / ect @ ect , paul goddard / lon / ect @ ect , mario parra
cardoso / hou / ees @ ees , bob shults / hou / ect @ ect , paul
smith / enron _ development @ enron _ development , paul
quilkey / enron _ development @ enron _ development , jay webb / hou / ect @ ect
subject : customer feedback
i have received a copy of the recent customer feedback forms which provide a
powerful compliment to the work which you have all been doing in providing a
first - class level of service to our customers .
i am very impressed that so many customers have been motivated to make such
positive comments . even more amazing is that i could not see a single
negative comment anywhere in the stack . this is especially impressive , given
the nature of a call center providing customer service to an it product .
many thanks to all of you for the job you have been doing . you make all of us
look good .
dave
some of the comments :
the help desk people are awesome . mary is so nice and frank made sure i had
what i needed . i was and am still
amazed how helpful they are , i have never in my life experienced anything
such as your help desk . they actually know
the product and can help !
kim ward has been very helpful and has answered any questions we might have .
great response and follow up !
i have had good response the times i have called
your help desk is very polite and informative . keep up the good work .
kim ward made it extremely easy to sign up and get registered as a user .
mary gray has been a tremendous help
i only requested help on a single occasion and was very pleased with the
response time . i believe her name was lisa
very responsive and good follow - up .
one of the best helpdesks around ! i ' ve talked to cathy , matt , & lori . each
is very helpful and sometimes even make me laugh .