Webcast Roundup: Improve Customer Service with Insight from Call Center Interactions 


Webcast Alert











February 22, 2008

Published byÂ 

SearchCRM.com












    Webcast Alert


























WEBCAST ROUNDUPÂ 









Dear SearchCRM.com member,

View these Webcasts recently held on SearchCRM.com:

>Â Adobe Acrobat 8: Solving Today's Communication Challenges>Â Get On the FastTrack to the Next IVR Generation 





VENDOR WEBCAST

Adobe Acrobat 8: Solving Today's Communication Challenges









       
         
         Â VIEW WEBCAST 














WHEN:
AVAILABLE ON DEMAND


SPEAKERS:
Rick Borstein, Sr. Business Development Manager, Adobe


Â 
Jim Merry, Sr. Business Development Manager, Adobe


      
      SPONSOR:Â Â 
Adobe


SUMMARY:
Learn how your organization can reduce document and project inaccuracies to improve communication by:

Combining a wide variety of documents 
Reducing inefficient, paper-intensive processes 
Managing reviews quickly and easily 
Securing intellectual property and sensitive project information 














VENDOR WEBCAST

Get On the FastTrack to the Next IVR Generation









       
         
         Â VIEW WEBCAST 














WHEN:
AVAILABLE ON DEMAND


SPEAKERS:
Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, L.L.C.


Â 
Albert Mays III, Senior IVR Operations Manager, Ticketmaster


Â 
Mike Moors, Director, Voice Applications Solutions, Team (VAST) Americas Genesys


      
      SPONSOR:Â Â 
Genesys


SUMMARY:
The current interactive voice response (IVR) platform is limited in terms of customer interactions, analytics and interaction with other media. A combination of self service and assisted service provides a customized customer experience for mobile callers based on their capabilities.

Support your customer calls with multi-model service interactions through speech, test or keypad touch. Learn how you can:

Provide an improved customer service experience.
Gain insight into customers with real-time and historical analytics.
Increase automation rates and interaction with CRM systems.
Easily integrate with other media.
Increase revenues and improve efficiency in the contact center and beyond.















VIEW WEBCASTSÂ 






Get informed. Check out all our available webcasts to get the information you need to make the right IT Business decisions from leading industry experts and vendors.

>Â View all Webcasts
















   
    Â Â AÂ BÂ OÂ UÂ TÂ Â Â TÂ HÂ IÂ SÂ Â Â AÂ LÂ EÂ RÂ T
    























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