Although your booking is confirmed and we have all of your details in our system, we often do not send your details to the hotel until a few days before your arrival date. This is normal and you should not alarmed if the hotel does not yet have details of your name, booking reference, etc.lthough your booking is confirmed and we have all of your details in our system, we often do not send your details to the hotel until a few days before your arrival date. This is normal and you should not alarmed if the hotel does not yet have details of your name, booking reference, etc.