In 2017, Afrihost launched 24-hour support for its customers.
(meta data) TITLE: Yes, Afrihost has 24-hour support (meta data) AUTHOR: https://www.facebook.com/mybroadband (meta data) PUBLISHER: https://www.facebook.com/mybroadband Skip to content # Yes, Afrihost has 24-hour support Staff Writer16 December 2017 The Advertising Standards Authority of South Africa (ASA) has dismissed a consumer complaint against Afrihost's 24-hour support claim. Afrihost's website states that "You can get a call back anytime of the day or night by SMSing Help to 32541". One consumer lodged a complaint against the ISP, arguing that "the advertising is misleading as the 24-hour technical support is just SMS service offered after hours". Afrihost responded, saying its after-hours support service is an SMS service, and the advertising clearly states that. Afrihost revealed call logs which showed it tried to call the customer after receiving his SMS requesting support, but that he did not answer his phone. The ASA agreed with Afrihost, saying it is clear that one must SMS after hours for support and that an agent will call as soon as possible. "From the call records, this did occur," said the ASA. The ASA dismissed the complaint and ruled the advertising is not misleading. ### Now read: Out-of-bundle data charges – Afrihost vs FNB vs Virgin Mobile Share your thoughts: Yes, Afrihost has 24-hour support Subscribe to our daily newsletter ## Latest news ## Virtual card payments have increased by over 300% – Standard Bank ## How to bypass FNB's password manager block ## Nvidia's game streaming service to launch on Android ## Partner Content ## Windows Server 2008 users – Update now or face security risks ## How to stop your printers from being hacked ## Mind the Speed is here – 100Mbps uncapped fibre for R895 Show comments ## Join the conversationAutoload comments Comments section policy: MyBroadband has a new article comments policy which aims to encourage constructive discussions. To get your comments published, make sure it is civil and adds value to the discussion. ## Follow us ## Poll If you can only pick one streaming service, which one would you pick? DStv Now Amazon Prime Video Vodacom Video Play View Results Loading ... ## Recommended ## How MTN inflates its contract subscribers in South Africa ## This is a "live or die moment" for Huawei – Founder ## Hackers release jailbreak for modern iPhones ## Cyberpunk 2077 coming to Google Stadia ## Reddit tests new live streaming service Yes, Afrihost has 24-hour support Telkom confident of offering good value to investors Next article Top South African ISPs on Steam Previous article Subscribe to our daily newsletter
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Afrihost
Customer service.
Afrihost has received complaints regarding service delivery. Complaints range from lack of service delivery to poor-performing offerings, especially in 2013. In 2015, Afrihost experienced wide-scale ADSL issues, which resulted in many complaints.