UMass Memorial EMS operates the EMS Communications Center, which is a secondary PSAP and provides emergency medical dispatch (EMD) services to Worcester and other communities.
(meta data) TITLE: 9-1-1 Call Taking Log In & Out Phone: (508) 421-5705 - (Call 911 for an EMERGENCY) # 9-1-1 Call Taking The EMS Communications Center dispatches emergency ambulances for the City of Worcester and the Town of Shrewsbury. UMass Memorial/Worcester EMS provides the advanced life support transport ambulances to these two communities. We are a recognized/authorized Secondary Public Safety Answering Point (PSAP) in Massachusetts. Primary 9-1-1 call taker in these municipalities transfer calls for medical assistance directly to our center via a special computer-linked 9-1-1telephone system. Once received, our communications specialist enters the call into our computer aided dispatch system (CAD), initiates call triage (EMD), and then dispatches an EMS resource as appropriate. Once EMD has been completed on a 9-1-1 call, the selection and assignment of the most appropriate type of EMS resource from the closest or the most appropriate location, depending on the nature of the problem, is achieved using automated vehicle location (AVL) technology. Each EMS vehicle is equipped with GPS-enabled hardware and can be seen by the communications specialist in real time on their map screen. The AVL/GPS system is fully integrated into our CAD system. Published in EMS Communications Center More in this category: Emergency Medical Dispatch (EMD) » back to top ### EMS Communications ### Our Department UMass Memorial EMS is a Department of the UMass Memorial Medical Center in Worcester, Massachusetts, the region's only Level I ACS verified trauma center. UMass Memorial (Worcester) EMS is wholly owned and operated by the Medical Center. UMass Memorial Lifeflight is operated by Air Methods Corp. (QMLA253U) and staffed by UMass Memorial Medical Center. ### Behind the Scenes ### Educational Programs ### Partner Links ### Member Login To log out just click log in on the top left of the page. Remember Me Forgot your password? Forgot your username? Create an account
train07627
Worcester, Massachusetts
Government.:Public safety.
For public safety needs, the City of Worcester is protected by both the Worcester Fire Department and the Worcester Police Department. 
 UMass Memorial Medical Center Emergency provides medical services (EMS) under contract with the city. Originally operated by Worcester City Hospital and later by the University of Massachusetts Medical School, "Worcester EMS" operates exclusively at the advanced life support (ALS) level, with two paramedics staffing each ambulance. UMass Memorial EMS maintains two community EMS stations and operates a fleet of 18 ambulances, as well as a special-operations trailer, several other support vehicles, and a bike team; the agency responds to an average of 100 emergencies each day.