Ask the same or similar questions of all subjects involved to ensure that you get different perspectives on a similar subject or service.


When you ask a question that doesn't let someone answer with a "yes" or a "no" you usually get more information. What you are trying to do is get the person to tell you whatever it is that he or she knows and thinks --even though you don't always know just what that is going to be before you ask the question. Keep your questions open-ended.
Request data and materials from subjects as applicable to add credibility to your findings and future presentations of your case study. Clients can provide statistics about usage of a new tool or product and participants can provide photos and quotes that show evidence of findings that may support the case.
 Organize all of your data in the same place to ensure easy access to information and materials while writing the case study.


You can't include it all. So, you need to think about how to sort through it, take out the excess, and arrange it so that the situation at the case site will be understandable to your readers. Before you can do this, you have to put all the information together where you can see it and analyze what is going on.
 As you go through your data, think about how you can put what you've found into a thesis-like statement. What patterns have your subjects brought to light?


This will allow you to concentrate on what material is the most important. You're bound to receive information from participants that should be included, but solely on the periphery. Organize your material to mirror this.
Conduct interviews.
Collect and analyze all applicable data, including documents, archival records, observations and artifacts.
Formulate the problem in one or two sentences.
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