It needs to be on in order to do a hard restart. Locate the power button on your Xbox One and press it to turn it on.;
, This action will turn off the system.
 This will turn on the system, and you will see the green start-up screen. When making a hard restart, all data is preserved but the cache is deleted. This should fix the freezing issues.
Turn on the console.
Hold down the "Power" button for 10 seconds.
Press the "Power" button once again.
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