Theme 3: resources and capacity needed to collect and use **data** for improvements Facilitators Most system-level and some primary care organisations described having strong capacity for QI. They have dedicated staff or partners to support QI by providing training, help to manage, analyse, report and interpret data. For primary care organisations, those with the strongest capacity tended to be urban and academic/teaching clinics. Among survey respondents, five PC-QIs were considered highly feasible to implement by system-level organisations, where 75% of organisations could get information for the PC-QI and have processes to make changes. These included: 'Structures to report PCC performance'; 'Communication between patient and nurse'; 'Coordination of care'; 'Patient and caregiver involvement in decisions about care'; and 'Overall experience'. Technology was also considered an important facilitator for helping with **data** collection and real-time reporting to use for QI. This includes the use of tablets, QR codes, emailing patient surveys and electronic medical/health records.