Internally, the Office has provided increased training and developed more focused reference materials for our intake staff so that offender complaints which can be dealt with through the provision of information, assistance or referral are addressed in a timely manner. ###>Sur le plan extérieur, le Bureau a considérablement multiplié ses activités de communication à l'intention des intervenants du système de la justice pénale et ses activités d'éducation à l'intention du public.