The goal of this plan is to strengthen the ombudsperson's office, and it is divided into three major components: a strategic management program, a service management program, and an administrative and human resources management program. ###>Ce plan, qui vise à renforcer le bureau du protecteur du citoyen, comporte trois volets : le programme de gestion stratégique, le programme de gestion des services et le programme de gestion des ressources humaines et administratives.