Such an effective broadcaster-complainant dialogue often results in the closure of the file. It is, however, one of the ironies of the process that the only files that proceed to CBSC Panel decisions are those in which the complainant has not been satisfied by the dialogue. ###>Cependant, le processus comporte un paradoxe dans le sens que les comités du CCNR sont saisis uniquement des dossiers dans lesquels le plaignant n’était pas satisfait du dialogue.