All of the major airlines are intensifying their focus on minimizing labour expenses, which is taking its toll on staff morale and, consequently, on customer satisfaction as labour conflicts escalate. ###>Tous les grands transporteurs intensifient leurs efforts en vue de réduire leurs frais de main-d'oeuvre, ce qui entraîne des conflits de travail et mine le moral de leur personnel et, par conséquent, la satisfaction des clients.