o The fourth "Citizens First" survey was completed and published, and the 2005 target of achieving a 10 per cent improvement in citizen satisfaction for the 18 most important Government of Canada services was surpassed. ###>L'objectif fixé en 2005 d'améliorer de 10 p. 100 le taux de satisfaction de la clientèle pour les 18 principaux services du gouvernement du Canada a été dépassé.