This presentation will outline how theses institutions are organized and how they are dealing with human resources, how they interact with their partners and client agencies, and how they are ensuring appropriate quality and evaluation of their work and training. ###>Cette prÃ©sentation passera en revue comment ces organismes sont organisÃ©s et comment ils recrutent leur personnel, comment ils interagissent avec leurs agences clientes, et comment ils assurent la qualitÃ© Ã travers une Ã©valuation et une formation appropriÃ©es.