A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> In today's uncertain and turbulent markets, supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to “leaning‐down”, supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains. <s> BIB001 </s> A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> Strategy identifies two primary sets of processes through which the firm creates value for its customers by moving goods and information through marketing channels: demand-focused and supply-focused processes. Historically, firms have invested resources to develop a core differential advantage in one or other of these areas—but rarely in both—often resulting in mismatches between demand (what customers want) and supply (what is available in the marketplace). This paper suggests that successfully managing the supply chain to create customer value requires extensive integration between demand-focused processes and supply-focused processes that is based on a foundation of value creation through intraorganizational knowledge management. Integrating demand and supply processes helps firms prioritize and ensure fulfillment based upon the shared generation, dissemination, interpretation and application of real-time customer demand as well as ongoing supply capacity constraints. We draw upon literature in marketing, logistics, supply chain management and strategy to introduce a conceptual framework of demand and supply integration (DSI). We also offer insights for managerial practice and an agenda for future research in the relatively under-researched, but strategically important, area of demand and supply integration. <s> BIB002 </s> A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> In today’s global business environment, supply chains have increased in both length and complexity. This increase in length and complexity coupled with a focus on improving efficiency, such as lean manufacturing practices, may lead to higher levels of supply chain risk where the likelihood of a disruption severely impacting supply chain performance increases. Resilient supply chains have been touted as a means to reduce the likelihood and severity of supply chain disruptions. However, there is little empirical evidence relative to the factors that contribute to or detract from supply resiliency. Using systems theory and the resource-based view of the firm as the theoretical underpinnings, this study provides an in-depth systematic investigation of supply resiliency. Adopting a theory-building approach based on a multi-industry empirical investigation, this study derives empirical generalizations linking 19 supply chain characteristics to supply resiliency. The study culminates in a framework that could be used to assess the level of resiliency in a supply base. Building on this framework, the study also provides a supply resiliency matrix that can be utilized to classify supply chains, or supply chains segments according to the level of resiliency realized. This article concludes by proposing several future research directions and issues that may be investigated in more detail. <s> BIB003 </s> A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> Purpose – The purpose of this paper is to examine customer knowledge sharing between a buyer of a logistics service and the logistics service provider (LSP). The authors attempt to fill the gap in current research by investigating inter‐firm customer knowledge sharing.Design/methodology/approach – A survey study was conducted. Data were collected from buyers of logistic services. Confirmatory factor analysis and multiple regression were used to analyze data and test hypotheses.Findings – Results suggest that open and fluent communication mediates the relationship between customer knowledge sharing and satisfaction with a logistics service provider. In addition, the close relationship with the logistics service provider is needed to strengthen the relationship between customer knowledge sharing and satisfaction with the logistics service provider.Research limitations/implications – This study provided new empirical evidence concerning inter‐firm customer knowledge sharing. The authors suggest that logistic... <s> BIB004 </s> A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> Purpose – This study aims to combine theory and practice to develop an integrated supply chain resilience framework by investigating the inter-dependencies between the strategic literature based concept of supply chain resilience and operational practitioner based disaster management processes. Design/methodology/approach – Utilising an in-depth qualitative case of a collaborative agency, this study identifies best practices within disaster management for insights on the operationalisation of supply chain resilience. Findings – The empirical data leads to the development of an integrated supply chain resilience framework capturing the interplay of disaster management processes and capabilities required to build supply chain resilience. The critical importance of mitigation processes in building supply chain resilience is highlighted. Practical implications – The generic supply chain resilience framework represents a valuable guide for managers when directing resources and planning for building the capabil... <s> BIB005 </s> A Literature Review on Risk Sources and Resilience Factors in Agri-Food Supply Chains <s> Inter-organisational Knowledge Management <s> The purpose of this study is to know that how maximum benefits can get by involving customer in innovation and product development process. Firms are applying knowledge management to reduce production costs, radical innovation of new products, attract new customers as well as suppliers. In this study, empirical investigation has done to unearth how firms can enhance customer knowledge management (CKM) and benefits attained by those organizations that are employing CKM practices. Data was collected from 237 employees of five telecom firms who have direct interaction with customers. The SEM (Structural Equation Modeling) was employed to probe the proposition that whether there is any impact of CKM on customer orientation and competitive advantage or otherwise? The results portray that customer knowledge management enhances the customer orientation and competitive advantage as well as customer orientation enhances competitive advantage. Moreover, this study provides insight about the core benefits of CKM. <s> BIB006
Through systematic literature review, we find that knowledge management is an important construct in supply chain resilience due to frequent cited reference to knowledge management practices BIB003 , BIB001 . After collecting data from nine VOAD lead member organisations, Scholten et al. BIB005 examined that horizontal and vertical collaboration, risk awareness, supply chain reengineering and knowledge management constitute the foundation of supply chain resilience. Esper et al. BIB002 suggest that creating customer value need supply chain members to integrate demand process and supply process through inter-organisational knowledge management. They also highlight that knowledge-sharing capabilities has a positive effect on supply chain cost reduction, and supply chain cost reduction influence supply chain resilience. Lingegard and Lindahl [23] did a survey from customer's side and supplier's side separately. They find that inter-organisational knowledge transfer not only can produce profits, but also play an important role in reducing environmental impact and increasing cost efficiency and quality. Except for these authors, other researchers also did a lot of research in inter-organisational knowledge management. For example, knowledge sharing has a positive effect on market orientation strategy, increase customer satisfaction and level of service between logistics service provider and customer BIB004 , BIB006 .