What is Business Process Management?: A two stage literature review of an emerging field <s> Support in a BPM Perspective <s> This paper reports on the findings of a survey and case study research into the understanding and application of business process management (BPM) in European companies. The process perspective is increasingly being seen as a mechanism for achieving competitive advantage through performance improvement and in response to market pressures, customer expectations for better and more reliable service and increasing competition. We reveal the level of importance European companies attach to BPM, what it means to them and what they have done in practice. The paper draws on a postal survey conducted with quality directors and business process managers in organisations which are members of the European Foundation for Quality Management (EFQM) and case studies in a number of organisations regarded as being leaders in the adoption of BPM. The study has helped to highlight some interesting approaches and reveal features which are important for BPM to be successful. <s> BIB001 </s> What is Business Process Management?: A two stage literature review of an emerging field <s> Support in a BPM Perspective <s> This paper explores the relationship between Business Performance Management and Business Process Management (BPM). It describes the core role that business processes play in enabling the firm to achieve its Key Business Objectives. It outlines the need for a high-level philosophy for BPM and how the technology of BPM helps managers and employees as they evolve operational processes. The paper provides a short overview of the challenges in developing appropriate process standards and considers the essential components of BPM Suites. <s> BIB002
The third most frequent word was "Support". The literature emphasizes how Technology/BPM suites support the lifecycle of processes. Supporting lifecycles from vision through modelling, deployment, execution, performance monitoring, and modification is the very core of BPM initiatives  . The future BPM systems will support a business transactions/events from the beginning to end and at the same time adding rules and policies needed to support the organizations  . Knowledge management, knowledge bases and knowledge sharing is an important factor in obtaining better BPM. The imposing of information flows which support knowledge creation and sharing through out the entire process is a prerequisite for BPM BIB001 . BPM systems are challenged in how to facilitate and support human-application-level interactions  as well as on system-to-system level. Even though many systems support these interactions many BPM system do not accomplish to support human-tohuman requirements as effectively  this could be e.g. task handling and sharing information across the organization. Besides the human-human interaction problems, ad hoc processes is yet another kind of processes that sets high demands for BPM systems and to the human-human interaction due to the requirements of knowledge and collaboration between workers in such processes. To support Ad hoc processes BPM systems needs to incorporate and support collaboration through shared whiteboards, forums content management capabilities etc. within longer running processes where participants can discuss aspects of the current process  . Close collaboration is also needed to support business and IT professionals through the entire process to enhance the amount of control and management of business processes. Generally the literature mentions BPM suites/systems as a tool to support automation of business decision through a set of business rules that are able to structure loose informal business practices and policies to support processes  . The use of business rules can also simplify how processes are developed as well as sharing common processes in different problems BIB002 . BPM systems also offers automation of repetitive steps in integration application for supporting complex decisions-making  .