Surveys in business process management – a literature review <s> BPM <s> The article reviews the book “Reengineering the Corporation: A Manifesto for Business Revolution,” by Michael Hammer and James Champy. <s> BIB001 </s> Surveys in business process management – a literature review <s> BPM <s> The area of business process management (BPM) is a relatively new field and there is little academic literature on the subject. This paper critically examines the literature to pinpoint BPM definitions, approaches and principles. A study is reported of a business unit of a “world class” organisation to examine its application of BPM. It was found that the principles of BPM espoused by the corporate organisation and its approach to BPM application is along the lines of best practice as outlined in the literature. However, in the business unit examined, there is an inadequate understanding of BPM and the application of BPM principles is haphazard. For example, it was discovered that employees have too little time to spend on process simplification and improvement and there are too many in‐process measures for process owners to make effective use of the information. It is also pointed out that if BPM is to be truly effective it requires cross‐functional and process orientated management, which is not easy to attain. <s> BIB002 </s> Surveys in business process management – a literature review <s> BPM <s> Purpose – Process management has been around for a long time, but unlike that of many other management trends, the interest in process management has remained high. The starting point for the study was the idea that the lack of well‐established conceptual models and definitions of process management play a role in the challenge and difficulty facing organizations when trying to manage their processes on a strategic level. The purpose of the study was to explore whether there really are some existing widespread and common models and definitions for process management in the literature? The aim of this paper is to describe and explore the findings from the study.Design/methodology/approach – A structured literature review is used to identify contemporary models and definitions for process management.Findings – There are several descriptions and definitions of process management presented in the literature, but none that seems to be really widespread and well‐established. However, the analysis indicate two d... <s> BIB003
BPM has its roots in the concepts total quality management (TQM)  and business process reengineering (BPR)  BIB001  . It can have various meanings BIB003 ) ranging from a Plan-Do-Check-Act-Lifecycle approach  BIB002 ) to a management approach   . In this paper we consider BPM as a management approach  . BPM focusses on business processes (BP). A BP is a "horizontal sequence of activities that transforms an input (need) to an output (result) to meet the needs of customers or