Surveys in business process management – a literature review <s> Introduction <s> The article reviews the book “Reengineering the Corporation: A Manifesto for Business Revolution,” by Michael Hammer and James Champy. <s> BIB001 </s> Surveys in business process management – a literature review <s> Introduction <s> Abstract The use of field-based empirical methodologies in the production and operations management (POM) area has been steadily increasing over the past several years. One of the most prominent among these is the survey research methodology which has often been used to capture data from business organizations. However, to effectively contribute to theory development in the POM field, this methodology must be carefully implemented. Poorly designed and executed survey research is of little or no value. This paper attempts to provide a normative perspective on `good survey research practices'. In doing so, it attempts to bridge the gap between survey research and theory development. The paper liberally draws from work in other social science disciplines like psychology, marketing, organizational behavior, and other related fields that are more mature in the use of surveys, and applies it to the POM area. A set of ideal survey research attributes are identified, and existing POM survey work in four prestigious academic journals is evaluated with respect to these attributes. Results of assessing 25 survey-based articles published in these journals between 1990 and 1995 indicate that both exploratory as well as explanatory survey research is being conducted, with current emphasis being more on explanatory kind of research. In order to move the field forward, greater attention will need to be focused on employing multi-item constructs, assessing them for content validity, and purifying them through field-based pretesting. More sophisticated POM studies in the future would have to aim for testing theory with reliable and valid scales that are relatively free of measurement related errors. It is hoped that this work will act as a catalyst in compressing the learning curve with respect to survey research practices in POM, and also accelerate the use of greater methodological rigor in future empirical studies in the field. <s> BIB002 </s> Surveys in business process management – a literature review <s> Introduction <s> Purpose – The paper aims at providing a survey of the development of empirical research in business process management (BPM). It seeks to study trends in empirical BPM research and applied methodologies by means of a developed framework in order to identify the status quo and to assess the probable future development of the research field.Design/methodology/approach – In order to analyse the development of the research field a systematic literature review of empirical journal articles in the BPM context is conducted. The retrieved literature is analyzed by means of scientometric methods and a developed reference framework.Findings – The steadily growing number of published articles in empirical BPM research shows an increase in interest in the research field. Research interests, applied methodologies, the underlying research paradigm and the level of maturity of empirical BPM research differ depending on regional aspects. BPM gains importance in the industry as well as in the public administration context... <s> BIB003 </s> Surveys in business process management – a literature review <s> Introduction <s> Purpose – The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO).Design/methodology/approach – An examination of the literature is undertaken to review studies that report about the influence of PO on organizational performance. Studies are classified into statements without straight empirical support, quantitative studies, and case studies.Findings – A total of 26 studies are identified that report about effects of PO on organizational performance. Studies where positive effects are obtained are predominant. The effects most often reported are speed improvements, increase of customer satisfaction, improvement of quality, reduction of cost, and improvement of financial performance.Research limitations/implications – According to the results of the paper, positive effects of PO are clearly more often reported than negative effects. It might be the case that popular press and case studies tend to report positive effects more often ... <s> BIB004
Research in business process management (BPM) started in the late 1980s triggered by the seminal work published by  and BIB001 . Because BPM turned out to be not another temporary management fashion, scholars have published a huge number of both theoretical and empirical contributions allowing BPM to reach a certain maturity BIB003 . In this study, we focus on empirical work and more precisely on surveys in the BPM domain. We mean by the terms survey and study a quantitative method collecting information in a structured format about BPM in practice by asking individuals BIB002 . From our point of view, survey research is an important methodology within the BPM domain because, first, empirical research is important for the development process of BPM and survey research is quite often used within the BPM domain BIB003 and, second, surveys will become a more useful methodology to elaborate, clarify and challenge existing theory  as BPM research and thus BPM theory matures. A plethora of published surveys has followed, since  published their survey results in 1995. However, that bears the risk that scholars lose track. Unfortunately, to date and to best of our knowledge, no similar review has been published in the literature so far. BIB003 analyzed empirical BPM-publication in their literature review by examining the meta-perspective, the content-based perspective and the methodical perspective. However, their analysis from the content-based perspective was done only on high level. In another literature review BIB004 examined the performance effects of business process orientation (BPO) by analyzing the findings of empirical work. Therefore, we would like to answer the following research question (RQ) in this contribution: RQ1. What is the current state with regard to surveys within the BPM domain? By answering this RQ, we aim to achieve the following four research objectives: (1) provide a summary of past surveys within the BPM domain by means of a literature review;  develop an analysis framework to examine the surveys in a structured and consistent manner from the meta-and content-based perspective; (3) discuss the retrieved surveys; and (4) deduce conclusions for further empirical BPM research. Thus, we examine the status quo of surveys that have been published within the BPM domain and how surveys are used within it. Our conclusions can be used as a starting point for further development in this empirical research field. We expect that the results of our contribution are relevant for both BPM researchers and BPM practitioners, as they can get a fast overview of existing surveys within the BPM domain. Moreover, BPM researcher can use our findings to conduct further research addressing the deduced research gaps, incorporate our developed analysis framework and our classification schema to track progress. This paper is organized as follows: Section 2 provides the necessary theoretical foundation, explains our research approach and describes our developed analysis framework. In Section 3, we present our analysis results, discuss them and deduce our conclusions. Finally, we summarize our findings in Section 4.