Successful business intelligence implementation: a systematic literature review <s> Change management <s> Business Intelligence (BI): Its not just a technology. Its not just a methodology. Its a powerful new management approach that - when done right - can deliver knowledge, efficiency, better decisions, and profit to almost any organization that uses it.When BI first came on the scene, it promised a lot but often failed to deliver. The missing element was the business-centric focus explained in The Profit Impact of Business Intelligence. Written by BI gurus Steve Williams and Nancy Williams, The Profit Impact of Business Intelligence shows step by step how you can achieve the promise of BI by connecting it to your organizations strategic goals, culture, and strengths while correcting your BI weaknesses.Features:* Provides a practical, process-oriented guide to achieve the full promise of BI.* Shows how world-class companies used BI to become leaders in their industries.* Helps senior business and IT executives understand the strategic impact of BI and how they can ensure a strong payoff from their BI investments.* Identifies the most common mistakes organizations make in implementing BI.* Includes a helpful glossary of BI terms.* Includes a BI readiness assessment for your organization.* Includes Web links and extensive references for more information.Steve Williams, President and founder of DecisionPath Consulting, is a leading advocate of business-driven BI design and development. His consulting firm is one of the largest in the specialized field of Business Intelligence and Data Warehousing. Steve has over 23 years experience in information systems and systems engineering and has co-authored a training course on the BI Pathway Method. Nancy Williams is Vice President of DecisionPath Consulting. With over 21 years of business and technical experience, she provides technical and strategic leadership on business intelligence as well as hands-on guidance for client engagements. * A practical, process-oriented book that will help organizations realize the promise of BI* Written by Nancy and Steve Williams, veteran consultants and instructors with hands-on, "in the trenches" experience in government and corporate business intelligence applications* Will help senior business and IT executives understand the strategic impact of BI and how theycan help ensure a strong payoff on BI investments <s> BIB001 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> The recent advent of what is commonly known as Bu ::: siness Intelligence (BI) syst ::: ems has highlighted the ::: importance of these systems in providi ::: ng important decision-making information. ::: BI systems are highly reliant on ::: enterprise resource planning (ERP) sy ::: stems functionality and th ::: e vast amount of transa ::: ctional data that ERP ::: systems generate. Indeed, many companies have implemented BI systems as an extension to their ERP systems to ::: enhance their strategic and analytical capabilities. No research exists that identifies the critical success factors ::: (CSF) associated with BI systems implementations as part of an ERP system environment. This research adopts a ::: content analysis approach to identify the critical success factors. <s> BIB002 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to bridge the gap that exists between academia and practitioners by investigating the CSFs influencing BI systems success. The study followed a two-stage qualitative approach. Firstly, the authors utilised the Delphi method to conduct three rounds of studies. The study develops a CSFs framework crucial for BI systems implementation. Next, the framework and the associated CSFs are delineated through a series of case studies. The empirical findings substantiate the construct and applicability of the framework. More significantly, the research further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results. <s> BIB003 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> As more organizations move towards intelligent IT infrastructure, nowadays, Business Intelligence Systems (BIS) become a more widely used IT solution. Even though it is a widely used IT solution, many BIS implementations are not successful because they are time consuming and expensive. The benefits of BIS can be achieved if the system is implemented successfully. This paper explores the critical success factors (CSFs) that effect BIS implementation both from the perspectives of management and technology. Also, based on literature and interviews, a conceptual framework of successful implementation of BIS is proposed. The framework summarizes CSFs of BIS based on project implementation life cycle (pre implementation stage, implementation stage and post-implementation stage) from managerial and technological perspectives. Finally, results, suggestions and directions for future researches are discussed. <s> BIB004 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> The specifics of business intelligence systems compared to operational IS motivate the necessity to research the business intelligence systems acceptance determinants separately. The authors followed an exploratory approach in order to conceptualize a business intelligence acceptance model. Their findings show that in the Business Intelligence Systems context, there is a significant emphasis on organizational factors, such as result demonstrability, social influence, and facilitating conditions with sufficient resources that help build an adequate information culture all substantially influencing the effective acceptance of business intelligence systems. <s> BIB005 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> Extant studies suggest implementing a business intelligence BI system is a costly, resource-intensive and complex undertaking. Literature draws attention to the critical success factors CSFs for implementation of BI systems. Leveraging case studies of seven large organizations and blending them with Yeoh and Koronios's 2010 BI CSFs framework, our empirical study gives evidence to support this notion of CSFs and provides better contextual understanding of the CSFs in BI implementation domain. Cross-case analysis suggests that organizational factors play the most crucial role in determining the success of a BI system implementation. Hence, BI stakeholders should prioritize on the organizational dimension ahead of other factors. Our findings allow BI stakeholders to holistically understand the CSFs and the associated contextual issues that impact on implementation of BI systems. <s> BIB006 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> Business intelligence (BI) solutions have been adopted within organizations as a mean to achieve a more grounded decision making process that results in better organizational outcomes. Nowadays, about 70% to 80% of business intelligence implementation projects fail due to both technological and managerial issues. Multi-methodology proposed by Mingers (2006) was followed to develop the research in four phases: appreciation, where documental search was conducted through a literature review; analysis, where hypothetical structures related with the key success factors were proposed; assessment, where key success factors were assessed along with experts; and action, where research results discussion was shown. As a result, 13 factors that affect the business intelligence solution’s success were identified. Those factors contribute to improve planning and implementation of business intelligence projects, accomplishing in a greater extent the purposes of these projects. <s> BIB007 </s> Successful business intelligence implementation: a systematic literature review <s> Change management <s> Though many organizations have turned to developing and using business intelligence systems, not all have been successful in implementing such systems. These systems have social-technical dimensions with many elements and are very complicated. Numerous studies have been carried out on implementation and employment of business intelligence, but in the past studies only specific aspects and dimensions have been addressed. The aim of this study is to identify key factors in the implementation process of business intelligence in the Iranian banking industry. The present research is objectively applied as a survey study in implementation strategy. Also it is a descriptive study in terms of the research plan and data collection where two documentary and field study methods have been used for collecting data. The statistical population of this study comprises experts and professionals in information technology who are active in implementing solutions for business intelligence in the banking industry of Iran. In this study, 16 people were chosen based on non-random judgment sampling combined with targeted and snowball sampling as a statistical sample and their viewpoints were extracted and refined using the Fuzzy Delphi Technique. First through studying past research records and reviewing literature of effective factors in implementing business intelligence process, 37 factors were identified. Then by implementing five rounds of the Fuzzy Delphi Technique, 39 factors were confirmed as significant among 37 factors affecting the business intelligence implementation process in past studies and 10 factors proposed by experts. Also, these 39 factors were classified in nine main groups including organizational, human, data quality, environmental, system ability, strategic, service quality, technical infrastructure, and managerial factors. Managers and executives of business intelligence projects in Iran's banking industry can achieve the given objectives and results by considering such significant factors in planning and taking measures related to effective implementation of business intelligence. <s> BIB008
The term "change management" is in reference to procedures for managing change in an organisation; such changes both reinvent and revolutionise the functions and processes of government  . A programme for change management has importance since it enables there to be a reduction in any resistance to implementation that may be encountered and so it helps facilitate adoption BIB002 ; this is especially the case if technological development is ongoing since, at these moments, the possibility for change happening are greater (Fourati-Jamoussi and Niamba, 2016; BIB007 . They went on to note that the absence of this factor, i.e. effective change management, from the implementation processes for BI could help provide an explanation for failure of BI projects BIB001 . Numerous studies support this notion; see, for example,  BIB003 , BIB004 , BIB005 , BIB006 , BIB007 and BIB008 , all of which indicate the direct and positive impact that change management has upon the implementation of BI systems. The compilation above, cited from the literature, offers a basis for considering the range of factors of success and associated frequencies for each of them. Additional analyses, however, undertaken with the aim of uncovering clear and obvious gaps within the relevant literature have made it apparent that there has been a lack of deep consideration given to the factors that have a bearing on implementation. In addition, there seems to be a variety of definitions for implementation factors and the concept of resources and change management. Likewise, there seems to be little explanation put forward of the particular tactics that may be employed in implementing such systems. Lastly, a further noteworthy observation was that, from the cited implementation factors, there was a lack of perspective taken on user characteristics and work-based learning.  stated that work-based learning enhances employee's well-being and increase organisational performance. There was either presentation of implementation factors without explaining from whom the perspective was being shown or there was provision of a user perspective though only in relation to one single factor of implementation. All too often, researchers have tended to focus upon just one particular implementation factor or one particular aspect of the process of implementation. As a result, little research has been recorded that manages to encompass all significant considerations with regard to factors of implementation.