5 Tips For Working With A Remote Client

In a world where more and more digital agencies and freelancer work with remote clients the need to to build trust is a top priority. Not meeting your client physically will naturally make them anxious. Alleviating their anxiety should be a top priority.

Have a process that kicks off as soon as you’ve received the first deposit. It will help you tremendously in quickly establishing a sound relationship with your remote client.

Here are tips on how to gradually gain trust from your remote client. The trick is to keep working on it all throughout the process of a web project.

Make sure you show your remote client that you’re disciplined

Start off the project with sending them an email where you explain your process. Prepare your remote client by telling them how the project will be executed. Explain your design process. Be very proactive, always work on alleviating their anxiety.

Make sure you show your work early

When working with a remote client show them that you’re actually working on their project. Use screenshots, videos, HTML prototypes etc. Involve them early!

Make sure you show your work often

You should also show them your work often. Don’t wait two weeks to update your client. Give them a brief update every day. At least every couple of days. Show them that you’re doing real progress on their project. Set reminders to make sure you’re keeping your client in the loop.

Make sure you’re available

List your remote client phone number on your VIP list. Always return their calls. Remember that, when hiring a remote agency, the only way your client can contact you is through email or phone calls. They can’t walk up to your office and knock on your door.

Make sure they feel involved

Use tools that directly involves your remote client in the project. Make them feel ownership. Use online web design tools that makes involving them easy. Set up Slack for them. Let them comment on designs using tools like Juntoo, show them how Skitch works. Listen to their feedback. You can even assign them tasks. Involving your client is a fantastic way to relieve their anxiety.

These five tips is a good start for establishing a good relationship with your remote clients. Then it’s up to you to take it further!