Why can’t I access the internet? - Hillman Audio Video Inc. Instagram Facebook LinkedIn Youtube 1-866-848-6111 info@hillmanav.com Regina Winnipeg Request Service Support Centre 0Shopping Cart About Us Our Process Our Team Careers FAQs Solutions Video Conferencing Meeting Rooms Wifi & Networking Sound Masking Acoustic Treatments Markets Retail & Franchise Restaurant & Hospitality Planned Communities Corporate Office Third Party Resources Blog Shop Contact Us Search Menu Menu Support Centre Power 6 How do I power cycle my device? Why isn’t my device powering on? How do I confirm an outlet has power? Why does my device keep powering down? How do I proceed after a power outage? Eaton UPS, Battery Backup, Power Supplies Conferencing 1 Why can’t I connect a call? Surveillance 10 Why are my surveillance cameras showing a black screen? Why can’t I see my cameras? How do I access our cameras from my mobile device? Why can’t I connect to my cameras on my laptop or mobile device? How do I save recorded footage? How do I extend my days of footage? How do I reset my WatchNET login information? Why are there no recordings available? How do I view my exported recordings? How do I access our cameras from my laptop? Access Control 1 Why doesn’t my access card or fob work? System Control 4 Why isn’t my iPad controlling anything? Why isn’t my wall-mounted control working? Why can’t I change the volume in “that” area? Why can’t I mute my audio through the app? Networking 3 Why can’t I access the internet? How do I get network support? How do I add new devices to my network? Audio 7 Why don’t I have sound? How can I check the amplifier signal? Why do my speakers sound bad? Why isn’t my audio and video in sync? Why do I have video but no audio? Why is my music cutting in and out? Why doesn’t my TV have sound? Video 6 Why isn’t my display showing? Why is my video quality poor? Why won’t my laptop display on the screen? Why isn’t my audio and video in sync? Why do I have audio but no video? Why is my TV black or showing no signal? Microphones 2 Why isn’t my microphone producing sound? Why is my microphone squealing and creating feedback? Changes & Upgrades 1 How do I make changes to my existing system? Errors & Alarms 3 How do I get service for my alarm system? Why is my equipment beeping? Why is my device grinding and/or squealing? Parts & Maintenance 3 How do I order parts? How do I schedule a maintenance visit? How do I order new access cards and/or fobs? General Education 6 Rules of power cycling What is group power cycling? What is a UPS? How do I access training on this equipment? How do I locate my login credentials? How do I replace a projector lamp? Home Support Centre Networking Why can’t I access the internet? Why can’t I access the internet? If your solution is wireless: Please confirm your wireless router is powered on. Ensure the network name is visible to your device. Please power cycle your wireless router. *see how do I power cycle my device? If you are still unable to connect with your device, attempt to connect with another device. If your solution is wired: Please confirm your device is connected to the correct network. Ensure the connection is secure on both sides of the cable. Note: If you are able to connect to a network but still have no internet access, please contact your internet service provider. If you still require assistance, please submit a service request here. A member of our team will contact you within 24 hours of the next business day. What are your Feelings Updated on Aug 19, 2021 How do I get network support? Request Service Need help? Connect with us! We’re in the business of comprehensive audiovisual solutions. Our certified experts will guide you from concept to reality, providing industry-leading AV design and installation services. Regina Office 1060 Winnipeg Street Regina, SK. S4R 8P8 Office 306-992-5538 Toll-Free 1-866-848-6111 info@hillmanav.com Business Hours Mon to Fri: 8:30am – 5:00pm Winnipeg Office 62 Scurfield Blvd #34 Winnipeg, MB. R3Y 1G4 1-866-848-6111 info@hillmanav.com Business Hours Mon to Fri: 8:30am – 5:00pm "*" indicates required fields Name* First Last Email* Phone Message* Consent I'd like to receive news from time to time. Name This field is for validation purposes and should be left unchanged. Looking for technical support? Click here to fill out our Service Request form! © Hillman Audio Video Inc. 2021 | Made with ♥ by Strategy Lab Instagram Facebook LinkedIn Youtube Careers Support Centre Request Service Privacy Policy Scroll to top