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Sign In Sign In Hi, Hi, Sign In Register You are signed in as Account Details Purchase History Sign Out Contact Us Contact Us Sign In Register Account Details Sign Out Group 5Shape Copy Home Frequently Asked Questions How can we help? Search by brand or topic. Click 'reset all' to clear your search field and filters. Search bar Clear input Search Reset All FAQ Container faq Brand Filter Show all brands BioSteel First & Free Martha Stewart CBD Quatreau SurityPro This Works Topics FAQ Category Canopy Growth USA FAQ Item What is Canopy Growth Corporation? Canopy Growth is a global cannabinoid company with operations across four continents and 14 countries. In the US, we operate as a federally legal hemp company, offering distinct brands and CBD products in oil, softgel, and topical formats. From product and process innovation to market execution, Canopy is driven by a passion for industry leadership and a commitment to growing exceptional hemp that yields superior hemp-derived products. We employ more than 3,500 people globally, including 150 in the US. Among the companies marketing hemp-derived CBD products, Canopy was the first to be traded on the New York and Toronto stock exchanges, and the first to partner with a Fortune 500 consumer packaged goods company. Canopy is proudly dedicated to educating healthcare practitioners, conducting robust clinical research, and furthering the public’s understanding of cannabinoids. To learn more about Canopy Growth, visit our website. For more on our US operations, see About Us. FAQ Item Is Canopy Growth an American company? Canopy Growth was founded and incorporated in Canada, and has US offices in New York City and suburban Denver, as well as other operations in several states. A major subsidiary, Canopy Animal Health, is based in suburban Atlanta. In addition, Constellation Brands, a major beer, wine, and spirits company based in New York State, holds a 38 percent share of Canopy. FAQ Item Does Canopy sell recreational or medical THC products in states where it’s legal? No. Canopy doesn’t sell recreational or medical THC products in the US. The products sold by Canopy in the US contain only CBD derived from legal hemp. Some of Canopy’s brands, such as Tweed, have been licensed for sale in the US by Acreage Holdings, which is based in New York City and operates dispensaries in states where recreational and/or medical THC products are legal. FAQ Category General Inquiries FAQ Item How does Shop Canopy's Subscribe & Save program work? For questions about subscriptions, please see here. FAQ Item Where can I find Certificates of Analysis for your products? A certificate of analysis (COA) is a lab report on the chemical make-up of a product. The report will tell you the cannabinoid and contaminant profile of CBD products. COAs are used to verify that the contents of the product are matched to how it is advertised. These tests are done by independent 3rd party labs so you can rest assured you can trust the results. Substances reported in a COA include the following: Pesticides Residual Solvents Microbials Heavy Metals Foreign Materials Mycotoxins You can find the COA for your Canopy CBD products here or by scanning the QR code on the label with your mobile device. Once on the website the customer can find the associated COA based on the LOT ID found at the bottom of the box. Learn more about how to read a COA here. FAQ Item What is the source of CBD in Canopy's products? The CBD in the products that Canopy sells in the US is derived from legally grown hemp. FAQ Item Do any of Canopy's products contain THC? In the US, Canopy’s products contain only trace amounts—less than 0.05 percent—of THC. US regulations state that products must be less than 0.3% THC, or 3000 parts per million. Our products are lower than that limit by a significant margin. FAQ Item Can using Canopy CBD products cause me to fail a drug test? We can not make any guarantees regarding the results of the drug test because we do not know the exact parameters for the test. However, by using a pure form of CBD (isolate), we eliminate THC to the point that nearly all laboratories will not detect any THC in our products, including our testing labs. Please view the COA for your particular product and batch to view the THC and non-detectable levels. FAQ Item Will taking CBD make me feel high? CBD does not produce the psychoactive effects that have long been linked with cannabis—and more specifically, with THC. In fact, you can’t get high from CBD. FAQ Item Can I travel with CBD products? Hemp-derived CBD products can be brought onto domestic flights, but generally are not permissible on international flights or cruises. Read more about TSA's guidelines on CBD here. FAQ Item Are Canopy's CBD products available at retail stores? Stay Tuned! FAQ Item Am I able to make a Shop Canopy purchase over the phone? At this time, we are only accepting orders placed on our website, shopcanopy.com. FAQ Item Am I able to modify an order once it has been placed? Orders placed on shopcanopy.com are processed immediately, so no modifications can be made once the order has been placed. Any order received prior to 12:00 PM MST will be processed the same day. Any order received after 12:00 PM MST will be processed the following business day. For questions related to order status, please contact our customer care line. Phone: 833-826-3223 Our lines are open Monday – Friday 9 a.m. to 7 p.m. EST, and closed on Saturday and Sunday. Email: info@shopcanopy.com FAQ Item What states do you ship to? Please see our shipping policy here to see which CBD formats are available to ship to your state. FAQ Item I ordered my product on a Friday and selected two-day shipping, why didn't I receive it on Sunday? All days mentioned for shipping are business days. If your order was placed after 2 pm EST on Friday, then Monday and Tuesday would count as your two business day shipping. If you have any further questions, please feel free to call us at 833-826-3223 and an agent will be happy to assist you. FAQ Item What is your refund policy? Our refund policy can be found here. FAQ Item Are Martha Stewart CBD products vegan? Yes, our CBD softgels and oils are vegan. FAQ Item Are Martha Stewart CBD products certified non-GMO? At this point in time, our product offering is not certified non-GMO. FAQ Item Are Martha Stewart CBD products organic? No, the products that make up our collection are not organic. FAQ Item Are Martha Stewart CBD products gluten-free? While all of our products are made with gluten-free ingredients, they have not yet received gluten-free certification. FAQ Item Are the This Works CBD Boosters vegan and cruelty free? All of our CBD Boosters are vegan, and the entire This Works catalogue features products that are cruelty-free and have been accredited by PETA’s Beauty Without Bunnies program. Learn more about the program here. FAQ Item Are the This Works CBD Boosters recyclable? The bottle, the pipette and the wiper (the transparent, plastic ring in the neck of the bottle) are all recyclable. The silicon pipette handle is not widely recyclable. The bottle is glass (recyclable) Wiper is LDPE (recyclable) Pipette is PP (recyclable) Bulb/ Handle is Silicone (not widely recycled) As always please take apart all components and wash out before placing in recycling and please check with your local household waste recycling centre to check if the materials are recycled in your area. FAQ Item Why are the This Works CBD Boosters only 98% natural? Our use of non-natural ingredients is to support a product’s efficacy when a natural alternative is not available. The use of heavily vetted, non-natural ingredients in our CBD boosters is to ensure safety and stability of the product. FAQ Item What does bi-phase mean? Bi-phase technology is when the formulation is contained within separate water and oil phases that repel on a molecular level, which helps maintain the stability of the actives. In this formulation the active ingredients are (in the main) held within the water phase and the CBD is held in the oil – when you look at the formulation the oil sits on top of the water. Remember to shake the bottle to combine the phases before you apply to the product. FAQ Item Are the This Works products fragrance free? No, our CBD Boosters contain 100% natural essential oil fragrance. FAQ Item Why is a CBD-free product listed on Shop Canopy? This Works, a Canopy Growth brand, is an award-winning beauty wellness brand with non-CBD products, as well as CBD-infused products. Deep Sleep Pillow Spray is their global best-seller, and as a tested, proven, natural sleep solution, we think it's important for our Shop Canopy customers to have easy access to this product. Sleep is essential for overall health and well being, so Deep Sleep Pillow Spray is an important addition to your wellness and self-care toolbox. FAQ Item WILL I BE CHARGED A FEE FOR CANCELING MY PRE-SALE ORDER? If you cancel before your order has been shipped, then no, you will not be charged a fee for canceling your pre-sale order. FAQ Item When will my pre-sale order of Martha Stewart CBD Valentine's Day Gummies 6-Flavor Sampler ship? Martha Stewart CBD Valentine's Day 6-Flavor Sampler of CBD Wellness Gummies will be ready to ship on or around January 25. All orders placed between January 18-24 will ship during the week of January 25. Please note that we cannot guarantee shipping times. For more information, see our shipping policy. FAQ Item Why do I have to pay upfront for my pre-sale order? Our pre-sale items are high-demand items with limited supplies that are being offered on a unique pre-order basis, we require payment authorization to secure your order. Your order will be shipped as soon as the product is available. FAQ Item Where can you ship Martha Stewart CBD Wellness Gummies? We are pleased to offer shipping to select states within the United States. Shop Canopy complies with all state regulations and restrictions regarding CBD and confections that contain CBD, such as Martha Stewart CBD Wellness Gummies. For more information on the states to which we can ship the Martha Stewart CBD Wellness Gummies, please see our shipping policy. FAQ Item Are This Works products organic? 90% of the essential oils This Works currently uses are from plants that are organically grown although not necessarily with organic certification. We believe this is the best way to guarantee the highest quality ingredients at any one time. Organic harvests vary year on year and we constantly strive to perfect product quality. We are committed to producing products that really work and do what they say and organic is not necessarily the guarantee of quality and performance. We are committed to honesty and are not trying to jump on the organic bandwagon. We only launch products that we are able to produce to our exacting standards. FAQ Item Are This Works products natural? All of our products have natural ingredients with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic color and fragrance, parabens, GMOs, mineral oils, petrolatum and propylene glycol. FAQ Item How long can I keep This Works products for? Our products have an unopened shelf life of 3 years. Once the product has been opened please see the Product After Opening symbol on the bottle (typically 6-12 months). Store in a dry place away from direct sunlight. FAQ Item How long does the 75mL pillow spray last? With two to three sprays every day, it usually lasts three to four months. FAQ Item What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products? This Works' signature sleep fragrance of Lavender, Camomile, and Vetivert is the same in both pillow sprays. However, the way in which it is dispersed differs. Deep sleep pillow spray releases an immediate burst of fragrance to help you fall asleep faster. The fragrance in sleep plus pillow spray is motion-activated releasing its fragrance as you move during the night to help prevent disturbed sleep. FAQ Item Does the This Works pillow spray work the first time you try it? Yes. Following independent user trials, results show the efficacy after one night and two weeks. The effect is immediate for both pillow sprays. However, there is also a longer-term effect, whereby the pillow sprays can help restore a healthy sleep pattern over time. FAQ Item What does retinol do? Retinol is a naturally occurring from of Vitamin A and is found in fish liver oils, eggs and some plants e.g. Carrots. Retinol treats skin aging by increasing the amount of collagen and increasing cell renewal. It thickens the skin barrier and reduces pigmentation. FAQ Item How do the essential oils in This Works' products work to encourage calm and sleep? The aroma is inhaled when you breathe in and is transported by the olfactory nerves, which interact with the limbic system. This is the part of the brain that controls your mood and state of mind. Smell has a powerful effect on what goes on in the brain. The essential oils in This Works' sleep blend are specifically chosen for their calming and relaxing benefits on both mind and body. FAQ Category CBD FAQ Item Why is CBD unavailable in my state? Although hemp is legal in all 50 states, some states currently restrict the retail sales of some CBD products. We are working with state and federal politicians to make CBD products available in all 50 states. Contact your local legislator to advocate for all forms of CBD to be allowed in your state. Find your local legislator here. FAQ Item After taking CBD, how long will it take to feel an effect? Every individual's biochemistry is different; please follow the directions found on the label for best practices. The onset and duration of the effects you feel from our products also depends on the method in which you consume them: If inhaling one of our pre-roll products, you should feel effects within seconds to minutes, and they could last for up to 6 hours. If ingesting one of our softgels or oils, you should feel the effects within 30 minutes to 2 hours, and they could last for up to 12 hours. If applying one of our topical products, you should feel effects within 10 to 15 minutes, and they could last for as long as 2-4 hours. Results may vary, regardless of method of consumption. FAQ Item Can I overdose on CBD? The short answer is: no, you can't overdose on CBD. While there are receptors for cannabinoids (such as CBD) present throughout your central nervous system, there are relatively few in the area of your brain stem that is responsible for your cardiorespiratory drive. In effect, it’s physically impossible to consume enough CBD to cause you to stop breathing—what would typically be described as an overdose. So as a general rule, most people can safely use CBD products. In fact, the World Health Organization (WHO) has published data suggesting CBD products are safe for consumption. One cause for concern when it comes to safety is the inconsistency of purity between providers and a lack of quality when it comes to certain hemp-derived products. That’s why, from seed to sale, Canopy rigorously monitors its processes with consumer safety in mind. Safety and consistency are essential to us; we’ve built our reputation on both. Everything we produce is rigorously tested to ensure precise amounts of CBD, and detect any pesticides, microbes, or heavy metals. Our hemp is grown and harvested using Good Agricultural Practices, processed under health authority accreditation, and our products are manufactured using exacting pharmacological standards. During the manufacturing process, each product is subjected to continuous safety and quality checks. Everything we produce is packaged to provide consumers with the information they need, and shipped securely to the point of sale or directly to the consumer. Everything we sell is traceable from hemp seed to the consumer’s hands. We recommend following the directions on the label for best practices. FAQ Item What is the shelf life of your products? Shelf life varies from product to product. We suggest storing your product in a cool, dry place, and using it before the expiration date printed on the packaging. FAQ Item How much CBD should I take? Please use as per the direction on the label. It’s important to note that everyone’s experience with CBD is unique to them; just because a product affects someone in a certain way, it doesn’t mean that you’ll experience the exact same effects, or require the same amounts. That’s why we recommend you start with a low amount of CBD and monitor how it makes you feel before trying more. If you’re looking to try a pure CBD product, we recommend starting with an easy-to-measure CBD product such as an oil, as it simplifies this “start low, go slow” process. FAQ Item What is the Endocannabinoid System? The endocannabinoid system (ECS) is a biological system that all human beings, and most vertebrates, possess. The ECS consists of receptors that are spread throughout the body, and is involved in many physiological functions, including pain, sleep, inflammation, memory, digestion, immune functions, and neuroprotection. When CBD is introduced to the body—whether in a carrier oil or softgel, a topical cream, or as an edible product—it interacts with the ECS, but does not bind directly to the system’s main receptors. As a result, CBD is not known to cause the intoxicating, euphoric effects that THC does; in fact, it may help reduce these effects. Learn more about the ECS here. FAQ Item How can I benefit from CBD? Firstly, CBD on its own does not produce the psychoactive effects that have long been linked with cannabis—and more specifically, THC. In fact, you can’t get high from CBD. This is because CBD is non-euphoric and never converts to THC in the bloodstream—meaning even the highest doses of CBD won’t impair body or mind functions. Current research is ongoing, but indicates that are significant therapeutic effects. As you read this, scientists are studying possible uses for CBD, including its anti-inflammatory, analgesic, antiemetic, and anti-seizure effects. FAQ Item How does CBD work? When CBD is introduced to the body—whether in a carrier oil or softgel, a topical cream, or as an edible product—it interacts with the endocannabinoid system (ECS), which consists of receptors that are spread throughout the body. However, CBD does not bind directly to the system’s main receptors. As a result, CBD is not known to cause the intoxicating, euphoric effects that THC does; in fact, it may help reduce these effects. FAQ Item What are the side effects of CBD? While many have claimed significant benefits from CBD use, some people have associated it with nausea, fatigue, and irritability. Some studies suggest that CBD use can lead to increased levels of coumadin (blood thinner) and other medications in your blood, in much the same way grapefruit juice is said to. While CBD is generally considered safe, it’s important to understand the possible side effects before incorporating it into your life. The effects of CBD can vary from person to person, and are influenced by a plethora of factors such as genetics, biochemistry, gender, tolerance, health, and even the environment in which the hemp was grown. FAQ Item Where does CBD come from? The CBD Canopy uses in its US products is either extracted from legal hemp plants and refined into CBD isolate, or—in the case of CBD pre-rolls—ground flowers from legal hemp plants with less than 0.03% THC. FAQ Item How does ingestible CBD affect the body? Humans, and most vertebrates, naturally produce endocannabinoids that interact with cell receptors throughout our bodies. Our endocannabinoid system (ECS) is involved in many physiological functions, including pain, sleep, inflammation, memory, digestion, immune functions, and neuroprotection. When CBD is introduced to the body—whether in a carrier oil, a topical cream, or as an edible product—it interacts with the ECS, but does not bind directly to the system’s main receptors. As a result, CBD is not known to cause the intoxicating, euphoric effects that THC does; in fact, it may help reduce these effects. FAQ Item Is CBD safe? From seed to sale, Canopy rigorously monitors its processes with consumer safety in mind. Safety and consistency are essential to us; we’ve built our reputation on both. Everything we produce is rigorously tested to ensure precise amounts of CBD, and detect any pesticides, microbes, or heavy metals. Our hemp is grown and harvested using Good Agricultural Practice, processed under health authority accreditation, and our products are manufactured using exacting pharmacological standards. During the manufacturing process, each product is subjected to continuous safety and quality checks. Everything we produce is packaged to provide consumers with the information they need, and shipped securely to the point of sale or directly to the consumer. Everything we sell is traceable from hemp seed to the consumer’s hands. FAQ Item What’s the difference between CBD isolate and broad- or full-spectrum CBD? CBD isolate is created by repeatedly refining hemp extract. The result is something that guarantees very precise dosing and highly consistent results, and essentially no THC content. Other processes may result in what are called broad-spectrum CBD, which contains a higher number of active ingredients, and full-spectrum CBD, which contains THC. In its softgels, oil drops, and topical creams, Canopy uses only CBD isolate, ensuring that consumers get pure CBD and can be assured they’re getting the exact same thing with every purchase. FAQ Item What is CBD? Cannabidiol, or CBD, is one of about 100 active ingredients found in plants of the cannabis family that includes what are commonly known as hemp and marijuana. Unlike ∆9-tetrahydrocannabinol, or THC—another of the active ingredients in cannabis—CBD does not cause noticeable intoxicating, euphoric effects. FAQ Item What is CBD isolate? CBD isolate is made from hemp extract that has been refined several times to produce the purest CBD product on the market: typically with over 99% purity and no THC. Virtually all of the plant’s other cannabinoids are removed, as are the extract’s color and flavor profiles. As CBD is the only active ingredient in the isolate, you get a consistent and predictable serving every time. FAQ Item What are cannabinoids? Cannabinoids are the active chemical compounds found in hemp. When someone consumes a hemp-derived product, these compounds interact with the receptors in a person’s endocannabinoid system to create an effect. There are many different types of cannabinoids located all throughout the various parts of the hemp plant, however, the most researched and understood are delta-9-tetrahydrocannabinol (THC) and cannabidiol (CBD). FAQ Item Do your products contain CBD? Yes. The CBD that Canopy uses in its US products for humans is generally extracted from hemp, then refined into CBD isolate. In the case of our CBD pre-rolls, the CBD comes from the flowers of legally-grown hemp plants. By law, all hemp plants legally grown in the US must contain less than 0.3 percent THC (the compound in cannabis that causes euphoric or “high” sensations). In the US, our products contain only trace amounts—generally less than 0.05 percent—of THC. FAQ Item What extraction process does First & Free use? Our CBD is extracted from hemp using ethanol as a solvent. Not only is ethanol efficient in extracting CBD from plant material, it’s classified “Generally Regarded as Safe” by the FDA and is already used in many common foods and medicines. After extraction, the ethanol is separated from the CBD and removed. First & Free CBD is carefully tested for residual solvents and must be significantly below the required testing limits. FAQ Item How should I store my CBD products? Store your CBD in a cold, dark & dry place after opening. FAQ Item What type of CBD does This Works use in their products? We use the CBD from the stems and leaves of the hemp plant, resulting in an extract (or end product) with undetectable levels of THC. The CBD we use in our end product is 100% pure CBD isolate, the purest form of CBD extract. FAQ Item Can I use CBD products while pregnant or breastfeeding? No. We do not advise that you use CBD while pregnant or breastfeeding. FAQ Item Why do we use CBD isolate rather than full spectrum CBD or broad-spectrum CBD? CBD isolate is simply the purest form of CBD. We use CBD isolate rather than full spectrum CBD or broad-spectrum CBD in order to maintain consistency between batches or harvests. Learn more about the difference between isolate, full-, and broad-spectrum CBD here. FAQ Item What is the testing process for This Works CBD boosters? We test at 3 stages via independent laboratories, throughout the production process for CBD, THC and heavy metals. We use 100% CBD isolate (the purest form of CBD extract) with undetectable levels of THC and each CBD booster also comes with a certificate of analysis to prove levels of CBD, THC and Heavy Metals. The three testing stages are: Isolate post extraction from hemp plant Isolate batch pre-manufacture Final product. FAQ Item Do we test our CBD for microbial contaminants? Yes, all of our CBD products are tested for microbial contamination. FAQ Item Is there THC in your This Works CBD products? This Works CBD boosters come far below the legal limit of THC (0.3% in the US) with undetectable levels of THC. Each of our boosters also comes with a certificate of analysis issued by an independent laboratory to prove the levels of CBD, THC, and heavy metals. FAQ Category Hemp FAQ Item What is hemp? Hemp is a type of Cannabis plant from which our CBD oil is extracted from. Part of the subspecies Cannabis sativa, what we call hemp has been grown for thousands of years. Until the early 20th century, hemp was an important source of tough fiber—a mainstay of shipping before the Age of Steam, to cite one vital use. FAQ Item Is hemp another name for marijuana? No. Although both are members of the Cannabaceae family, which also includes hops and hackberries, hemp is distinct from the cannabis plants that produce large quantities of THC. While hemp and “marijuana” are both technically cannabis, the latter term is actually a pejorative created in the 1930s to link the intoxicating plant to Mexican culture. FAQ Item Is hemp legal? From 1938–2018, with only a few exceptions, hemp was illegal to grow, possess, or use for research in the US. In 2018, revisions to the Farm Bill legalized the growth of so-called industrial hemp, which contains less than 0.03 percent—what can be called trace amounts—of the cannabinoid THC, the compound that causes noticeable intoxicating, euphoric effects. CBD and THC are just two of more than 400 compounds found in hemp. FAQ Item Where is hemp grown? Since 2018, hemp with less than 0.03 percent of THC can be cultivated anywhere in the US. FAQ Item How does hemp produce CBD? CBD is produced naturally in the flowers, seeds, and leaves of the hemp plant. In processing, the flowers, seeds, and leaves are separated from the hemp stalks, then dried, milled, and granulated. CBD extraction can be performed using several methods, including alcohol, ethanol, or CO2. Following extraction, CBD intended for our softgels, oils, and topical creams is further refined through distillation, creating CBD isolate, which is very pure and has only trace amounts of THC. Canopy’s CBD is carefully tested for residual solvents and must be significantly below the required testing limits. FAQ Item Does hemp produce THC? Hemp naturally produces THC, but legal hemp has less than 0.03% of THC. The THC level for our CBD products is further reduced through the distillation process Canopy uses, and the CBD isolate we use has less than 0.05% THC content. FAQ Category Topicals FAQ Item How many boosters are in the This Works range? The range contains 5 CBD boosters, which have been formulated to work in sync with your circadian rhythm and your personal skincare concerns, allowing you to customise your skincare routine. FAQ Item What time of day should I use my This Works booster? morning expert CBD booster + Vitamin C - In the morning as part of your wake-up skincare routine. morning expert CBD booster + CoEnzyme Q10 - In the morning as part of your wake-up skincare routine. my wrinkles CBD booster + Bakuchiol - Use to support your skin throughout the day. evening detox CBD booster + AHA complex - In the evening as part of your evening skincare routine. my wrinkles CBD booster + Granactive Retinoid - In the evening as part of your night-time skincare routine. FAQ Item Can I use more than one This Works booster at a time? We don’t recommend using more than one booster in the same routine e.g. do not use two morning boosters in the same morning routine. However, using one booster as part of your wake-up skincare routine and one booster as part of your night time/ evening routine is advised if you are looking to tackle more than one skincare concern. FAQ Item Why do you include CBD within your This Works skincare booster formulations? A soothing solution for overworked skin, CBD is suggested to maintain the body’s equilibrium, and within skincare balances powerful results without irritation. FAQ Item Can I mix my This Works CBD booster with my normal moisturizer? Yes, you can mix any of our CBD Boosters with your everyday moisturizer for added skincare benefits. However, if you are using a moisturizer with high levels of active ingredients we would recommend using it alone or as you would a serum. FAQ Item Should I also use a moisturizer after the This Works CBD Booster? This is dependent on your skin type, if you have skin that is combination or dry then we recommend also using a moisturizer after use of the CBD booster. FAQ Item Should I wear an SPF when using the This Works Boosters? We always recommend that you wear an SPF during the day. FAQ Item Where can the This Works boosters be used? Our boosters can be used on the face and body to target specific areas of concern. For example, the morning expert CBD booster + Vitamin C could be used on the face to help brighten the skin or specific parts of your hands to help with pigmentation. FAQ Item Are the This Works CBD Boosters suitable for sensitive skin? CBD is thought to be safe for sensitive skin; however, we always recommend checking the ingredients list for any known incompatibilities with your skin. We also recommend a patch test before use. FAQ Item Is the This Works morning expert CBD booster + Vitamin C meant to be sticky? Our morning expert CBD booster + Vitamin C booster may feel stickier than you are used to. This is completely normal and is due to the high level of Vitamin C (20%) used, this should dry down after a while in which time you can carry on with your skincare routine. FAQ Item Which This Works product is better for skin brightening: Vit C or CoQ-10? If you are looking for anti-fatigue and skin radiance boosting, then we recommend the morning expert CBD booster + Coenzyme 10. FAQ Item What is CoEnzyme-10 and why is it good for my skin? Coenzyme Q10 (CoQ10 for short) is a naturally produced enzyme and one of the most fundamental antioxidants. It is an integral part of the body’s energy system and in regards to our skin helps to neutralize free radicals that can cause visible signs of aging. CoQ10 neutralizes free radicals and reduces the effects of external stress factors like sunlight. The potent antioxidant function of CoQ10 helps it to protect the skin at the molecular level from the damaging effects of free radicals. FAQ Item Can I use the Vit C and Coq-10 This Works products together? We do not recommend using these products together as they both contain high levels of active ingredients. FAQ Item What is Bakuchiol? A plant-based, antioxidant and gentler alternative to Retinol to help smooth and brighten for better looking skin. FAQ Item What is Granactive Retinoid? Advanced retinoid complex is an active ingredient, which is proven to be less sensitizing and irritating when applied to the skin compared to the traditional Retinol and causes less sensitivity to UV rays. It is also safe for use in the eye area and it enhances the ingredient penetration into the skin, making the product more effective. FAQ Item What are AHAs? AHA stands for alpha-hydroxy acid, an ingredient used in skincare products to gently exfoliate the skin. This helps even skin tone and clear congestion. FAQ Item How much AHA do This Works products include? Our evening detox CBD booster + AHA include 15% AHA complex and 1% CBD. FAQ Item Are Martha Stewart CBD topicals safe? In order to ensure the highest quality and efficacy, we test each batch for residual solvents, heavy metals, pesticides, microbial, and cannabinoids including CBD & THC levels. FAQ Item Why has my Martha Stewart CBD topical product changed color/ gone slightly pink?​ Some color changes may occur over time from our natural ingredients. To maintain freshness store under 75 degrees F and away from direct sunlight. ​ FAQ Item Are Martha Stewart CBD topicals vegan and cruelty-free? Yes, Martha Stewart CBD Topicals are both vegan and cruelty-free. ​ FAQ Item Can I use Martha Stewart CBD topical products while pregnant/breastfeeding?​ No, we do not advise that you use our CBD topicals while pregnant or breastfeeding.​ FAQ Category Pet Health FAQ Item What does the National Animal Supplement Council Quality seal mean? The National Animal Supplement Council (NASC) provides member companies with strict guidelines for product development and works collaboratively with the FDA’s Center for Veterinary Medicine to provide guidance for manufacturing, labeling, adverse event reporting, and responsible marketing. All CBD products with the NASC quality seal must have an associated Certificate of Analysis (COA) as well as independent test results from qualified analytical laboratories. The testing verifies the content of CBD (and other cannabinoids) and evaluates the product for contaminants. You can find our COA at shopcanopy.com/coa. FAQ Item Do pet CBD products contain THC? Our pet products are produced using a broad-spectrum hemp extract which is primarily CBD with THC removed. All Canopy Animal Health pet products have been precisely formulated with the help of the most robust CBD research in the industry. Strict adherence to good manufacturing practices and a robust quality testing process ensures that your dog will receive the highest quality product available – without the intoxicating effects of THC. FAQ Item How often should I give my dog CBD? All of our pet products are designed to be given daily with precise recommended amounts based on your dog’s weight. Use as directed on the product packaging, instructions which are also available on the product listing page. Please do not exceed the recommended daily amounts for any Canopy Animal Health product or combine with other CBD containing products (including other Canopy products). FAQ Item How should I store my pet's CBD soft chews or oil drops? All pet CBD products should be stored in a cool, dark place at room temperature. Our resealable packaging is a great way to keep chews fresh. FAQ Item Can CBD pet products be given to cats or other pets in my household? No. Our collection of CBD soft chews and oil drops are precisely formulated for use in dogs and should only be used exactly as directed. FAQ Item Can I give pet CBD to my young puppy? My geriatric dog? Yes, these products are suited for dogs of all ages but be sure you follow proper dosing instructions. If you have additional concerns, please consult with your veterinarian before introducing any new product. FAQ Item Can I give my pet CBD even though my dog has a medical condition or takes medication(s) prescribed by my veterinarian? We recommend consulting with your veterinarian if you have additional concerns about interactions with your pet’s medications or conditions. FAQ Item My dog is pregnant (or nursing). Can I give her CBD? Safe use of our pet CBD products in pregnant animals or those intended for breeding has not been evaluated. We recommend consulting with your veterinarian regarding the best products for your dog. FAQ Item What are the other ingredients in Martha Stewart CBD for pets? Full product ingredient panels and other information may be found on our product pages. In addition to CBD, Martha Stewart CBD soft baked chews for dogs also contain secondary active ingredients that are commonly used to support pets: Chamomile comes from the daisy-like flowers of the Asteracea family of plants. The extract contains an antioxidant called apigenin that is commonly used for its calming effects. Omega-3 fatty acids can reduce the production of inflammatory substances. Sourced from salmon oil and flaxseed, Omega-3 fatty acids can help dogs maintain joint health and mobility. DHA, or docosahexaenoic acid, is an omega-3 fatty acid that is plentiful in salmon oil. DHA can help reduce inflammation and support joint health and mobility. FAQ Item My dog has food allergies/ intolerances. Can I give CBD soft chews or oil to my dog? Please consult our product page to review the ingredients used in our formulas. We recommend consulting with your veterinarian if you have additional concerns about your pet’s intolerances. FAQ Item How can I verify the CBD content in the pet product I purchased? The amount of CBD in each chew or milliliter (for oil drops) can be found on the product label, product detail pages, or by contacting our customer service team. You can also view a Certificate of Analysis (COA) for the product you purchased by scanning the QR code located on the package or going to shopcanopy.com/COA and searching based on the lot code on your product. A certificate of analysis (COA) is a lab report on the chemical make-up of a product. The report will tell you the cannabinoid and contaminant profile of CBD products. COAs are used to verify that the contents of the product are matched to how it is advertised. These tests are done by qualified independent 3rd party labs. FAQ Item What type of CBD do your pet products use? Current regulatory guidance from the NASC requires that all dosage-form products containing CBD for animal use must be made from broad-spectrum hemp. As such, all Canopy Animal Health CBD pet products are made CBD distillate using broad-spectrum extracts from the highest quality hemp. FAQ Item Can I give my CBD oil to my dog or use the dog oil for myself? All Canopy CBD products should be used as instructed as they have been developed with the intended user in mind, whether pets or people. We strongly recommend following our directions or reaching out to our customer care team with any additional questions. FAQ Item I’m worried CBD might have made my dog sick. What do I do? Safety is our biggest concern and each batch of finished product is third-party lab tested for quality assurance. If your dog eats more than the recommended amounts or is experiencing any signs of illness, we recommend contacting your veterinarian or the Pet Poison Hotline at 1-855-764-7761 immediately. FAQ Item What are the other ingredients in SurityPro? Full product ingredient panels and other information may be found on our product pages. In addition to CBD, SurityPro Soft Chews also contain secondary active ingredients that are commonly used to support pets: Boswellia serrata (frankincense) an herbal tree resin extract that possesses four major β-boswellic acids commonly used in natural medicine practices to help with inflammatory conditions. Krill Oil is a sustainable source of omega-3 polyunsaturated fatty acids. The oil is especially rich in EPA and DHA known for anti-inflammatory properties. L-theanine from Green Tea is an amino acid used to help produce relaxation. It is similar in structure to the natural chemical in the body that nerve cells use to send signals to other cells. Lutein & Zeaxanthin – Carotenoids commonly found in green leafy vegetables that protect eyesight and are powerful antioxidants. They preferentially accumulate in the eyes and brain. Perna canaliculus (Green-lipped mussel) – A natural lipid extract rich in omega‐3 polyunsaturated fatty acids, vitamins, amino acids and minerals known for anti-inflammatory properties. FAQ Category CBD Beverages FAQ Item What is Quatreau? Quatreau is a naturally-flavored, refreshing CBD-infused sparkling water with the highest quality CBD isolate, consistent in every serving. It provides a perfect, easy way to take a moment to reflect and renew, and experience a Wave of Calm. FAQ Item Will I get high / intoxicating effects from Quatreau? CBD does not produce the intoxicating effects that have long been linked with cannabis—and more specifically, with THC. In fact, you can’t get high from CBD. FAQ Item Does Quatreau contain THC? Since our products are made with CBD isolate, the result is something that guarantees very precise dosing and highly consistent results, and essentially no THC content. In the US, Canopy’s products contain only trace amounts—less than 0.05 percent—of THC. FAQ Item What is the daily recommended amount of CBD? Everyone responds to CBD differently, so there isn’t a standard, recommended amount that exists. We recommend starting low and going slow with 20mg to start and you can always go up from there. Read more here. FAQ Item How can I verify the amount of CBD in Quatreau? The amount of CBD in Quatreau CBD-Infused Sparkling Water can be found on the product label, product detail pages, or by contacting our customer care team. You can also view a Certificate of Analysis (COA) for the product you purchased by scanning the QR code located on the package or going to our COA page and searching based on the lot code on your product. A certificate of analysis (COA) is a lab report on the chemical make-up of a product. The report will tell you the cannabinoid and contaminant profile of CBD products. COAs are used to verify that the contents of the product are matched to how it is advertised. These tests are done by qualified independent 3rd party labs. FAQ Item Why is Quatreau unavailable in my state? Although hemp is legal in all 50 states, some states currently restrict the retail sales of some CBD products. We are working with state and federal politicians to make CBD products available in all 50 states. Learn more here. FAQ Item Are Quatreau products Gluten-Free? Quatreau is made of gluten-free ingredients. Our hemp is naturally gluten-free and grown away from crops that might contribute gluten. It is then trimmed and turned into a highly purified CBD isolate, in which any possible traces of gluten would be removed as part of the extraction process. However, our products have not yet received gluten-free certification, so if this is a critical concern for you or you normally experience allergies due to gluten, we recommend that you defer from purchasing the product until we are fully certified. FAQ Item Are Quatreau products Vegan? Quatreau CBD-Infused Sparkling Water does not contain, and is not made with, any animal products or byproducts. FAQ Item Are Quatreau products Kosher? No, Quatreau CBD-Infused Sparkling Water is not a certified Kosher product. FAQ Item Is Quatreau safe for pregnant women, nursing mothers, and children? Quatreau CBD-Infused Sparkling Water is not intended for use by pregnant or nursing women, or children. We recommend always consulting your medical practitioner with any questions or concerns. FAQ Item How should Quatreau be stored? Quatreau CBD-Infused Sparkling Water is best enjoyed chilled in the refrigerator. We recommend storing at 40-76ºF in dry, dark environments. FAQ Item What is the shelf-life of Quatreau? Quatreau CBD-Infused Sparkling Waters have an 18-month shelf life when stored at 40-76ºF in dry, dark environments. FAQ Category This Works Stress Check Collection FAQ Item What is the This Works Stress Check range? A targeted range of vegan skincare and lifestyle solutions with a powerful Superblend of mood-soothing essential oils, expertly blended and proven to help counter the effects of stress on skin, body, and mind. FAQ Item What products are included in the range? The range includes products to help clean, comfort, and calm stressed-out skin, body, and mind. Clean - protecting and moisturizing solutions: stress check clean hands, stress check hand shield, stress check hair shield Comfort - products that help to soothe stressed-out skin and minimize effects of wearing PPE: stress check gentle wash, stress check body polish, stress check body cocoon, dress check kind hands, stress check lip mask, stress check face shield, stress check CBD booster Calm- products supporting your mood with proven to work natural fragrance, helping to cope with psychological stress: stress check mood manager, stress check breathe out FAQ Item What is the fragrance in the range? Our Stress Check collection boasts different combinations from a range of 100% natural essential oils including Ylang Ylang, Lavender, Neroli, Camomile, Vetivert, and Patchouli. Ylang Ylang, in particular, was shown in an independent functional MRI brain scan study to reduce the stress response. This Superblend helps to: - Calm the mind - Relieve mental and physical tension - Relieve stress - Plus, it’s 100% natural Across the range, these are the varying compositions by product: Selected products in the range might have a slightly different composition of the natural essential oils. Stress check clean hands, hand shield, lip mask, sleep spray, and sleep lotion do not include Ylang Ylang. FAQ Item What is fMRI research? Working with Professor Badre, we have run fMRI brain imaging studies, to show how natural essential oil components in our carefully blended products are processed via our sense of smell to stimulate specific regions of the brain. FAQ Item Do all Stress Check products include CBD? No, we have a number of products with and without CBD. Those that include CBD are: - stress check CBD body cocoon - stress check CBD body polish - stress check CBD face shield - stress check CBD lip mask - stress check CBD skin booster + Cica extract FAQ Item Why do some Stress Check products have CBD in them? And what is the benefit of having CBD included in skincare? Using CBD in our products allows us to use high levels of active ingredients, as CBD has balancing properties that help maintain the skin’s barrier. FAQ Item Where are the Stress Check products manufactured? All of the products included in our Stress Check collection are produced in the UK. FAQ Item What is stress check kind hands? Stress check kind hands is an intensely moisturizing hand cream for use after hand sanitizer with Vitamin E and Shea Butter for dry and sensitive hands in need of relief. FAQ Item Is stress check kind hands suitable to use for children? As long as they are supervised by an adult, stress check kind hands is suitable for children ages 3+. FAQ Item Is stress check kind hands safe to use during pregnancy/breastfeeding? Yes, you can use stress check kind hands throughout pregnancy and when breastfeeding. FAQ Item Is stress check kind hands vegan? Yes, our stress check kind hands is vegan - as is the whole Stress Check collection. FAQ Item What is the shelf life of stress check kind hands? Please use it within 6 months of opening. FAQ Item How can a hand cream help me with stress? Our stress check kind hands includes a Stress Check fragrance containing pure essential oils Ylang Ylang and Lavender - proven to reduce feelings of anxiety and worry. In stressful moments, apply the hand cream and inhale the 100% natural relaxing fragrance to help dispel any anxious feelings. FAQ Item What are the key ingredients in stress check kind hands? Stress check kind hands includes Vitamin E and Shea Butter to provide instant and long-lasting comfort from extreme dryness and skin tightness. Meanwhile, our Omega-rich Bio Boost oil works hard to help maintain skin integrity and counter the effects of environmental stressors. FAQ Item What is Bio Boost? Bio Boost is a blend of Balloon Vine, Echium Oil, and Sunflower Oil that delivers instant protection, reparation, and harmony to the skin. It helps to maintain skin’s balance, counterbalances redness, and helps to soothe irritated skin. FAQ Item How do you use stress check kind hands? Massage this calming cream into dry hands throughout the day to help protect against the drying effects of frequent hand washing and alcohol hand sanitizer. Take a minute to knead and relax any tension in your wrists and palms as you massage your hands together. FAQ Item Can stress check kind hands be used directly after hand sanitizers? Will it affect their efficacy? Yes, you can use stress check kind hands immediately after a hand sanitizer (but remember to let it dry first). Using stress check kind hands will not affect the efficacy of a hand sanitizer. FAQ Item How are the stress check kind hands and perfect hands intense moisture different? Stress check kind hands has been specifically designed to protect dry, over-washed hands and help to soothe irritation, and it also contains a Superblend of 100% natural essential oils with Ylang Ylang, Lavender, and Neroli, helping to soothe an anxious mind. Meanwhile, perfect hands intense moisture is a hand cream that helps to reduce the appearance of dark spots, tighten the skin, whilst locking in the moisture. FAQ Item Is the packaging of stress check kind hands recyclable? 100ml 100ml Tube Printed: PE (recyclable) Screw Cap: PP (recyclable) 250ml Bottle: HDPE (recyclable) Lotion Pump: PP/Metal Spring (not recyclable) Labelled: PP/Acrylic glue (recyclable, remove from the bottle first) As always, please take apart all components, wash them out, and dry them before placing them in your recycling bin. Don’t forget to check with your local household waste recycling center to see if the materials are recycled in your area. FAQ Item What is stress check CBD face shield? This Works stress check CBD face shield is a hands-free Hyaluronic Acid and CBD face mist to hydrate and protect skin and alleviate discomfort while wearing a protective face mask. FAQ Item Can I use stress check CBD face shield over my make-up? Yes, stress check face shield is suitable to use over your make-up. However, this is not a make-up setting spray. FAQ Item Does stress check CBD face shield help to set make-up? No, this product has been designed to hydrate and protect the skin. It can, however, be used over make-up. FAQ Item How often should I reapply stress check CBD face shield? Stress check face shield can be used throughout the day as required before or after PPE/face coverings or to refresh skin. FAQ Item What step in my skincare routine should I apply Stress Check CBD face shield? Stress check face shield can be used throughout the day as required, before or after PPE, or to refresh skin. This should be applied as the last step of your skincare routine. FAQ Item Is Stress Check CBD face shield suitable for sensitive skin? Yes, stress check face shield is suitable for sensitive skin. However, we always recommend checking the ingredients list for any known incompatibilities with your skin. We also recommend a patch test before use. FAQ Item Is stress check CBD face shield safe to use during pregnancy/breastfeeding? We suggest that you do not use products containing Cannabidiol while pregnant or breastfeeding. FAQ Item Will Stress Check CBD Face Shield disrupt my SPF? No, this product will not disrupt the function of an SPF product. Make sure you are reapplying your SPF product throughout the day to maintain the UVA / UVB protection. FAQ Item What is the shelf life of stress check CBD face shield? Please use it within 6 months of opening. FAQ Item Is the packaging for Stress Check CBD Face Shield recyclable? Bottle and Cap: PET (recyclable) Spray Pump: PP/Metal Spring (not recyclable) Labeled: PP/Acrylic glue ( recyclable, remove from the bottle first) As always, please take apart all components, wash them out, and dry them before placing them in your recycling bin. Don’t forget to check with your local household waste recycling center to see if the materials are recycled in your area. FAQ Item What is the stress check CBD booster? The stress check CBD booster is a soothing daytime serum to strengthen skin's resilience under stress, hydrating, balancing, and nourishing with the help of 1% CBD, Squalane, and Cica extract. FAQ Item Can I use this Stress Check CBD booster at night? Yes, you can use this CBD booster day or night. FAQ Item Can stress check CBD booster be used alone? It can! Apply alone, directly to the skin, for a more intensive application or mix 2-3 drops with a This Works moisturizer for a gentler action. FAQ Item Where does the Stress Check CBD booster sit in my skincare routine? Which step is it? We suggest that you use this product after cleansing but before your moisturizer and SPF. FAQ Item Can I use more than one CBD booster at a time? We don’t recommend using more than one booster in the same routine e.g. do not use two-morning boosters in the same morning routine. However, using one booster as part of your wake-up skincare routine and one booster as part of your nighttime/evening routine is advised if you are looking to tackle more than one skincare concern. FAQ Item Is the Stress Check CBD booster suitable for sensitive skin? Yes, this booster is suitable for sensitive skin. However, we always recommend checking the ingredients list for any known incompatibilities with your skin and we also recommend a patch test before use. FAQ Item What is Cica? Wild harvested extract of Centella Asiatic (Cica for short) is a herb that grows primarily in Asia and is shown to have potent antioxidant properties. It is also shown to be a rich source of Amino Acids, helping to revitalize the skin’s protective barrier. FAQ Item Is the Stress Check CBD booster packaging recyclable? The bottle, the pipette and the wiper (the transparent, plastic ring in the neck of the bottle) are all recyclable. The silicon pipette handle is not widely recyclable. The bottle is glass (recyclable) Wiper is LDPE (recyclable) Pipette is PP (recyclable) Bulb/ Handle is Silicone (not widely recycled) As always, please take apart all components, wash them out, and dry them before placing them in your recycling bin. Don’t forget to check with your local household waste recycling center to see if the materials are recycled in your area. FAQ Item Why is the Stress Check CBD booster only 98% natural? Our use of non-natural ingredients is to support a product’s efficacy when a natural alternative is not available. The use of heavily vetted, non-natural ingredients in our CBD boosters is to ensure safety and stability of the product. FAQ Item Is stress check CBD booster safe to use during pregnancy/ breastfeeding? We suggest that you do not use products containing Cannabidiol while pregnant or breastfeeding. FAQ Item What is the shelf life of stress check CBD skin booster? Please use it within 6 months of opening. FAQ Item What is the stress check CBD lip mask? Stress check CBD lip mask is a 99% natural lip comforter with 1% CBD, Sweet Almond Oil, and mood-boosting Chocolate, Peppermint, and Cardamom oils to self-comfort and help protect from the drying effects of stress and mask-wearing. FAQ Item Can stress check CBD lip mask be used as an overnight lip treatment? It sure can. FAQ Item Can I apply the Stress Check CBD Lip Mask under my lipstick? Yes, however since there will be an additional product applied onto lips, your lipstick might not last as long as usual. The stress check CBD lip mask is also an excellent product to use before bedtime for an uninterrupted nourishing treatment overnight. FAQ Item How much CBD will I ingest if I use this lip mask? Ingestion levels will be minimal. However, we suggest that you do not use products containing Cannabidiol while pregnant or breastfeeding. FAQ Item My lips tingle when I use the Stress Check CBD lip mask, is this an allergic reaction? Stress check lip mask contains a Menthol flavor which may cause an icy, cool sensation. However, if this sensation is prolonged over a period of time we suggest consulting a medical professional. FAQ Item Is stress check CBD lip mask to use during pregnancy/breastfeeding? We suggest that you do not use products containing Cannabidiol while pregnant or breastfeeding. FAQ Item Are the flavors in the Stress Check CBD lip mask natural? Yes, the Cardamom and Chocolate flavors are 100% natural. FAQ Item Is the Stress Check CBD Lip Mask packaging recyclable? Yes, all the elements of the packaging are recyclable: Carton & Insert (recyclable) 10ml Tube Printed: PE (recyclable) Screw Cap: PP (recyclable) As always, please take apart all components, wash them out, and dry them before placing them in your recycling bin. Don’t forget to check with your local household waste recycling center to see if the materials are recycled in your area. FAQ Item What is the shelf life of stress check CBD lip mask? Please use it within 6 months of opening. FAQ Item What is the stress check CBD body cocoon? The stress check CBD body cocoon is naturally stress-busting body lotion with CBD, Shea butter, and Ylang Ylang, Neroli, and Lavender essential oils to help comfort and revitalize skin and promote a sense of wellbeing. FAQ Item How does stress check CBD body cocoon differ from deep sleep body cocoon? Stress check body cocoon contains a different fragrance from deep sleep body cocoon (which contains our Deep Sleep Superblend). This new fragrance is Ylang Ylang, Neroli, and Lavender with the addition of CBD isolate. FAQ Item Is stress check CBD body cocoon safe to use during pregnancy/ breastfeeding? We suggest that you do not use products containing Cannabidiol while pregnant FAQ Item Is the packaging for Stress Check Body Cocoon recyclable? 100ml 100ml Tube Printed: PE (recyclable) Screw Cap: PP (recyclable) Foil Seal: Aluminum (recyclable) 250ml Bottle HDPE (recyclable) Lotion Pump: PP/Metal Spring (not recyclable) Labeled: PP/Acrylic glue ( recyclable, remove from the bottle first) As always, please take apart all components, wash them out, and dry them before placing them in your recycling bin. Don’t forget to check with your local household waste recycling center to see if the materials are recycled in your area. FAQ Item What is the shelf life of stress check body cocoon? Please use it within 6 months of opening. FAQ Item What is Stress check CBD body polish? Stress check CBD body polish is a natural body exfoliator with soothing CBD, Pumice, and Lactic acid to buff and balance stressed-out, congested skin. FAQ Item How does stress check CBD body polish differ from the perfect legs 100% natural scrub? Stress check body polish is a cream-based product that contains both chemical and physical exfoliants including Pumice Stone. Perfect legs 100% natural scrub contains Himalayan and Sea Salt as physical exfoliants. FAQ Item Is stress check CBD body polish safe to use during pregnancy/ breastfeeding? We suggest that you do not use products containing Cannabidiol while pregnant or breastfeeding. FAQ Item What is the shelf life of stress check CBD body polish? Please use it within 6 months of opening. Back to top Title Still have questions? Contact us. 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