Search | Pega Academy Skip to main content Toggle Main Site Navigation My Dashboard My Dashboard My Completed Training My Instructor-Led Training Get Started Get Started with Community Tools and knowledge to help you succeed. Get Inspired Get Inspired Pega Platform: Community Edition Success Stories Community Blog Video Library Get Involved Get Involved Partner Portal Client Programs Pega Community Events Content Contributor Program Community Forums Pega Community Wiki Community Hubs Roles Roles Business Architect Citizen Developer Decisioning Architect Robotics System Architect System Architect View all Pega roles Products Products What's New in Pega Infinity 8.7 Pega Platform Customer Decision Hub Customer Service Robotic Process Automation Sales Automation Workforce Intelligence All Products Concepts Concepts Pega Express Delivery Approach Process Fabric Low-Code Factory Pega DX API Documentation What's New What's New Platform Release Notes Customer Service Release Notes Customer Decision Hub Release Notes Sales Automation Release Notes Browse Documentation Browse Documentation Pega Platform Guides Pega Platform Guides Install Guides Update Guides Support Guides Resolved Issues Customer Service Guides Sales Automation Guides Robotic Automation Guides Customer Decision Hub Guides Find your Product Design Pattern Library Design Pattern Library Platform Design Patterns Customer Decision Hub Design Patterns Customer Service Design Patterns Robotic Process Automation Design Patterns Sales Automation Design Patterns Workforce Intelligence Design Patterns Browse all design patterns Visit Pega Documentation Training Learn Learn My Training My Training My Dashboard Find Training Find Training Missions Modules Challenges Instructor-Led Training Certifications Certifications Get Certified Get Certified View Certifications Find an Exam Center Purchase Exam Voucher Find Certifications Find Certifications Verify a Certification Find Pega Certified Professionals About About Learning Learning About Pega Academy FAQ and Policies Training Centers Contact Programs Programs Pega University Program Authorized Training Partners Workforce Development Partners Visit Pega Academy Support Get Support Get Support Support Center Home Ask a Question Answer a Question Start a Discussion Read Support Docs Watch Troubleshooting Videos My Support Contributions Support Resources Support Resources How to Get Support Access Predictive Diagnostic Cloud Download Pega Software Pega Hotfix Catalog Pega Platform Support Guides Patch Release Announcements Pega Platform Update Documentation Request Pega Lab Services Maintenance and Extended Support Contact Pega Support Manage Support Tickets Manage Support Tickets My Support Portal Client Support Handbook Support Contact Administration My Support Portal FAQs Marketplace Browse the Marketplace Browse the Marketplace Applications Components Integrations Language Packs Package Service Offerings Get Involved with Marketplace Get Involved with Marketplace Find a Partner ISV Sign Up Submit a Marketplace Listing Visit Pega Marketplace Pega Sites Pega.com Explore solutions, events, and customers PegaWorld iNspire Register for our flagship virtual event Partners Discover program benefits and enablement resources Marketplace Extend Pega with components and apps My Pega Manage your organization's relationship with Pega Pega Community Drive success with centralized content and resources Documentation Find product guides and reference docs Academy Complete missions, earn badges, and stay current Design Pattern Library Explore common implementation patterns Pega Cosmos Design System Browse library of UI/UX templates, patterns, and components Careers Pega Support Log in Log in or sign up to set up user profile. Notifications Log in or sign up to set up personalized notifications. Contact Contact Us US: 1-888-PEGA-NOW UK: 0800 014 8123 DACH: 0800 1814783 AU: 1800 763 425 Search Submit User Experience Security Product Training Mobile Intermediate Installation and Deployment English Challenge Case Management (Clear filters) Language Español 日本語 Deutsch Français Portuguese (-) English Library Product Training Type Mission Module Challenge Skill Level Beginner Intermediate Product All ProductsPega PlatformPega Customer Service Capability Agent Desktop Case Management Conversational Channels Email Data Integration Enterprise Application Development Dev/Designer Studio Low-Code App Development Performance Mobile Reporting Robotic Process Automation Security System Administration Installation and Deployment Updates User Experience Role Customer Service Developer Configuring application rulesets Challenge Configuring application rulesets 1 Task 20 mins Pega Platform 8.7 (English) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5 Visible to all users The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add... Configuring case locking Challenge Configuring case locking 1 Task 10 mins Pega Platform 8.7 (English) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Visible to all users At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a... Configuring flow action post-processing Challenge Configuring flow action post-processing 2 Tasks 20 mins Pega Platform 8.7 (English) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5 Visible to all users Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the... Configuring new case creation Challenge Configuring new case creation 2 Tasks 10 mins Pega Platform 8.5 Visible to all users The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned... Configuring parallel processing Challenge Configuring parallel processing 4 Tasks 20 mins Pega Platform 8.7 (English) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5 Visible to all users At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows... Configuring security policies Challenge Configuring security policies 2 Tasks 5 mins Pega Platform 8.7 (English) Pega Platform 8.7 (Français) Pega Platform 8.7 (Deutsch) Pega Platform 8.7 (Portuguese) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (Français) Pega Platform 8.6 (Deutsch) Pega Platform 8.6 (日本語) Pega Platform 8.5 Pega Platform 8.4 (English) Pega Platform 8.4 (Français) Pega Platform 8.4 (Deutsch) Pega Platform 8.4 (日本語) Visible to all users GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot... Configuring the view of a case Challenge Configuring the view of a case 4 Tasks 45 mins Pega Platform 8.5 Visible to all users Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. Using App... Creating a custom case utility widget Challenge Creating a custom case utility widget 4 Tasks 25 mins Pega Platform 8.5 Visible to all users The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a... Creating a new application ruleset Challenge Creating a new application ruleset 3 Tasks 10 mins Pega Platform 8.5 Visible to all users Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality... Creating a new service request Challenge Creating a new service request 6 Tasks 10 mins Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Visible to all users U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat... Search the archive You are currently on page 1 Navigate to page 2 Navigate to page 3 Next About Pegasystems Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value. Join the conversation Join the conversation Twitter Facebook Linkedin Youtube Company Company About Pega Office Locations Careers Contact Us Pega Sites Pega Sites Pega Community Pega Academy Support Pega Marketplace PegaWorld Blog Legal Legal Terms of Use Support Glossary Privacy Trademarks ©2022 Pegasystems Inc. Open in new window We'd prefer it if you saw us at our best. Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser. Google Chrome Mozilla Firefox Microsoft Edge Close Deprecation Notice Close Deprecation Notice