I donated already. Why am I still seeing your payment page when I reinstall AdBlock? : AdBlock Help AdBlock Help Back to website Submit a ticket My Tickets Welcome Login Sign up AdBlock Help Solution home Troubleshooting Issues With AdBlock (But Not Ads) Enter your search term here... Search I donated already. Why am I still seeing your payment page when I reinstall AdBlock? AdBlock Support Modified on: Tue, Aug 11, 2020 at 2:43 PM First, thanks for your support. We really appreciate it! Our payment page opens every time AdBlock is installed. That's because the only way we keep track of users of our free products is with an anonymous userID, which is randomly generated anew every time AdBlock is installed. Each installation erases all previous userIDs. Basically, we're tracking installations, not users. We have no way of associating a new installation with a payment for a previous installation, or an individual user. Similarly, uninstalling AdBlock removes all traces of it on your computer. Feel free just to close the payment page. You don't even have to wait for it to load. AdBlock doesn't need the page open to finish its post-installation setup. If our payment page opens every time you start your browser, please see this article (choose the one that is appropriate for your browser): I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome I keep seeing your payment page or AdBlock is constantly uninstalled or disabled in Safari I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge I keep seeing your payment page or AdBlock keeps losing my settings in Firefox Did you find it helpful? Yes No Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback. Related Articles How to pin the AdBlock menu to your browser AdBlock is using lots of memory I'm seeing a pop-up that asks if I want to hide targeted messages A pop-up window told me my computer has a virus and my personal information is being stolen! Using AdBlock with Rakuten Ebates Blank spaces when ads are blocked by AdBlock AdBlock is crashing The Google search results page is blank or pressing the Back button loads a blank page Yahoo Mail blocking AdBlock users Changing AdBlock's display language Google Docs keyboard shortcuts and the AdBlock menu Concerns about AdBlock and malware AdBlock installation is blocked by the administrator Concerns about AdBlock and browser speed Why doesn't AdBlock work on the New Tab and other internal browser pages? Why doesn't AdBlock block spam from reaching my mailbox? AdBlock and Authedmine.com cryptocurrency miners AdBlock is blocking pop-ups I want to see You put AdBlock on my computer! Blog Contributors Privacy