FAQ page | Loop Community To use Loop Community, please enable JavaScript in your browser. Feed Songs Products Looptimus Looptimus Mini Looptimus+ Prime App Track Rig Patches Shop Licensing Groups Help Become a Pro Log In Join Free Getting Started Where should I start if I've never used tracks before? My church is small and we don't have a lot of money. Will this work for me? How can I lead worship without feeling stuck to the tracks? Loop Pro Can I pause my subscription? How can I download my receipts for Pro? How do I update my payment info? Can I cancel my subscription? What counts against my Prime Cloud storage space? What happens if I downgrade my Loop Pro plan to another plan? What happens if I upgrade my Loop Pro plan to another plan? What are Prime Arrangements? What are Prime Teams? What are Prime Setlists? Credits Do credits roll over month to month? Do my credits expire? How do I use credits? What are credit bundles? What are credits? Ableton Live My tracks are out of sync in Ableton Live. How do I change the key and tempo in Ableton Live? How do I use Ableton Live in worship? How do I map a MIDI device in Ableton Live? How do I map "hotkeys" from my computer keyboard in Ableton Live? How do I group tracks in Ableton Live? How do I create song sections in Session View? How do I customize an arrangement in Ableton Live? How do I build a setlist in Ableton Live? Account I can't login to my account! How do I delete my account? Can I merge two accounts together? Can I change my username and password? Orders & Billing Where can I view my order history and receipts? How do I add / remove credit cards? What is the refund policy? Producers How should my tempo be displayed? How loud should I bounce my stems? How can I become a Loop producer? Patches Can I use patches in tracks I create and sell? What software do patches work with? Can I sell patches I create? What are patches? Track Rig Does Track Rig have a manual and spec sheet? Does Track Rig work with Prime and Ableton? How do I use Looptimus and Track Rig with an iPad or iPhone? Why did you create Track Rig? Is Track Rig bus powered? What type of power supply does Track Rig need? Can I rackmount Track Rig? What are the dimensions of Track Rig? What can I connect to the USB hub on Track Rig? What's included with Track Rig? Is Track Rig Line Level or Mic Level? What devices does Track Rig work with? What is Track Rig? Prime Cloud Can I add my own section markers? What do I do if my uploaded track has a time signature or tempo change? How do I upload my own audio to Prime? My custom track upload is in the wrong time signature Can I upload a Split or Stereo Track? My custom uploaded tracks aren't lining up to the click in Prime Prime App How do I re-install Prime? How do I use an expression or volume pedal with Prime? What is Prime? Can I change the arrangement of a song? My tracks aren't playing in Prime How do I upload tracks to Prime Cloud? I hear the click bleeding in Prime. Prime doesn't see my MIDI device Is Prime available for Android? How do I transpose a track in Prime? I'm not seeing my tracks in Prime! How do I import my own audio? What songs will show up in Prime? General Issues How do I connect this to my soundboard? Tracks Can I use tracks I purchase in streaming live video? Can I upgrade my tracks to the full version? What is the difference between the In-App Only, File Download and Split Track formats? How do I request a song? What are Split Tracks? How do I listen to my tracks before I purchase them? Where do I find my track downloads? We are multi-site. Do we need to buy additional copies? Can I share my tracks with other people? Are your tracks licensed? Do I need Ableton Live to use your tracks? What type of license do I need to use tracks in live performance? How do I make my own tracks? How do I sell my tracks on Loop? What are Click and Cues? Do I need in-ear monitors? What is the difference between Community, Premium and Master Tracks? What are Tracks? Looptimus Mini What is Looptimus mini? Can I still use an expression pedal with the Looptimus Mini? How many colors does the Looptimus Mini come in? What are the dimensions of Looptimus mini? What MIDI information can Looptimus mini send? Can I use Looptimus mini on its own? Will Looptimus mini work with Prime or other iPad Apps? Does Looptimus mini work with a single jack Looptimus? How do I connect the Looptimus Mini to the Looptimus? How do I change modes on the Looptimus Mini? What comes with the Looptimus Mini when I buy it? Can I use an expression pedal with the Mini while it's connected to the Looptimus? Looptimus What Kind Of Expression Pedal Should I Use? How Does Looptimus Work With Prime? Is there a way to reset my Looptimus? What Are The Dimensions Of The Looptimus? Ableton Isn't Assigning MIDI With Looptimus Should I Use MIDI or USB? My expression pedal isn't working. PAD Mode in Looptimus How does the Looptimus Mini work with the Looptimus? What software does Looptimus work with? What is Looptimus? Looptimus + How do I connect wirelessly? How do I connect Looptimus+ wirelessly to a Mac? How do I connect Looptimus+ wirelessly to an iPhone or iPad? How do I connect Looptimus+ wirelessly to a PC? How far does the Bluetooth go? How long does the battery last? What does it work with? How do you charge Looptimus+? Does Looptimus+ work with the Looptimus Mini? What expression pedal do you recommend? Orders & Billing Where can I view my order history and receipts? Click on Account Details from the menu, and choose Order History. You can access all of your receipts from that page. Also, don't forget that you can update your receipt email address under Payment Info. For Pro subscription receipts, you can find those by clicking on "Pro subscription" in your Account settings. How do I add / remove credit cards? In your account settings, choose "Payment Info". From there, you can add or remove credit cards on your account. If you're using a card for a subscription, please update your subscription payment info first before trying to remove a credit card. To update your subscription payment info, click on "Pro Subscription" from your account settings. What is the refund policy? All sales are final. However, we want you to be satisfied with your purchase. If there is a quality issue with the product upon delivery, we will fix it or refund you. Hardware has a 1-year manufacturer workmanship warranty. facebookinstagramtwitteryoutube Create New Account Log In Dark theme English Company About Blog Testimonials Terms of Service Privacy Policy Products Multitracks Prime App Looptimus Looptimus+ Looptimus Mini Track Rig Patches Licensing Shop Support Help FAQ Community 2022 © Loop Community®