Technical Resources: IT Configuration > Domain Management | Workplace from Meta English (US)English (UK)日本語EspañolFrançais (France)ItalianoPortuguês (Brasil)ภาษาไทยTiếng Việt English (US) Log in Try Workplace Contact Sales ပင်မ စာမျက်နှာ ပင်မ စာမျက်နှာ About Features Pricing Insights Partners Resources Menu Choosing Workplace Solutions Security Customer Stories Workplace for Good Getting Started CHOOSE WORKPLACE Learn why Workplace is right for you. Why Workplace Diversity & Inclusion Future of Work How can Workplace help you? Business Communication Employee Engagement Strengthen Culture Getting Connected Frontline Workers Remote and Hybrid Working Browse All Podcasts Security Security is at the heart of everything we do, with world-class infrastructure and features to keep your company safe. Workplace for Good We're proud to offer Workplace Core for free to eligible non-profit charitable organizations. See if you qualify. Getting Started Get your whole company connected in as little as 5 weeks. GETTING STARTED Get your whole company connected in as little as 5 weeks. Choosing Workplace Let's get into all the reasons that Workplace is the right choice for your business. Solutions From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges. Customer Stories Find out how organizations like yours are using Workplace to solve their most important business challenges. Why Workplace Why Workplace? Because it's familiar, mobile, secure, integrated and connects everyone. Why else? Diversity & Inclusion We’re doing our bit for a better world by making sure every employee feels seen, heard and valued. Future of Work Learn how to take your first step into the metaverse with Meta's hardware and software solutions. How can Workplace help you? From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges. 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Forrester ROI Study Download this in-depth report to discover what Forrester Consulting had to say about the tangible benefits of becoming a connected company for HR, Comms and IT leaders. Forrester ROI Study Download this in-depth report to discover what Forrester Consulting had to say about the tangible benefits of becoming a connected company for HR, Comms and IT leaders. Blog Events & Webinars Ebooks & Guides Newsroom NEWS McDonald’s serves up Workplace to enhance the restaurant employee experience Future of Work Business Communication Employee Engagement Leadership Culture Remote Working Team Collaboration Productivity Events & Webinars Explore upcoming Workplace events and webinars, and register for any that sound exciting (so that's all of them). Ebooks & Guides We love sharing what we've learned about the future of work, so download a guide or infographic on us. Newsroom Keep up to speed with all the latest news about our product, Partners and customers. Or access our Media Gallery for useful brand stuff. NEWS Workplace and Vodafone renew partnership to build bridges in a hybrid world Blog Prepare for the future of work with our collection of articles, insights and interviews on key business topics. Future of Work How will we work in the metaverse? What does the infinite office look like? Step inside and start exploring. Business Communication Discover how to talk and listen to everyone in your organization (and why you need to). Employee Engagement Looking to connect more deeply with employees? Learn how to give work more meaning and people a purpose. Leadership How will leaders navigate the changing technology landscape? And how do you become a better one? Take a look. Culture What is culture? How do you build authentic values? And why does it matter so much? Find out right here. Remote Working Remote working is big. Hybrid will be bigger. So how do organizations stay connected in a new world of work? 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Sign in to the Partner Portal Customer Resource Center Technical Resources In-depth hubs Workplace Academy Help Center Support Customer Communities What's New in Workplace RESOURCES Everything you need to transform the way you work with Workplace. Start using Workplace Business Communication Employee Engagement Strengthen Culture Set up Guides Domain Management Workplace Integrations Account Management Authentication IT Configuration Account Lifecycle Security and Governance Workplace API Live Video resources Knowledge Library resources Employee experience Getting started Using Workplace Managing Workplace IT and Developer Support Support Get in touch Workplace Academy Discover new ways to use Workplace and best practices to help you work smarter. Customer Communities Get access to an online community of Workplace customers and learn directly from your peers. What's New in Workplace Stay up to speed with all the latest Workplace innovations, feature announcements and product updates. TECHNICAL RESOURCES CENTER Need help with setting up Workplace, managing domains or other technical info? Look no further. Customer Resource Center Just launched Workplace and not sure what to do next? We've got everything you need right here. Technical Resources You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you. In-depth hubs Our resource hubs will help you master some of Workplace's most popular features and embrace new ways of working. Help Center Find step-by-step instructions and answers to frequently asked questions. Support Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support. Start using Workplace From step-by-step tutorials to in-depth launch guides and toolkits, you’ll find all the resources you need right here so you can hit the ground running. Business Communication From launching your Knowledge Library, to sharing company news, updates and more - we’ve got all the training you need to help you strengthen your business communications on Workplace. Employee Engagement Create a real connection between your teams, their work, and the rest of your organization with some of these tips and tricks. Strengthen Culture Strengthen your organization’s culture by celebrating the people behind the work, and build a real community on Workplace. Set up Guides From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace. Domain Management Find out why domain management matters - and how to do it properly. Workplace Integrations Discover how to bring all your tools together. Something missing? Learn how to build your own integrations. Account Management Keep your Workplace up to date by creating, maintaining or deactivating user accounts. Authentication Make sure you only give access to the right people by integrating with your current identity solutions. IT Configuration Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains. Account Lifecycle Understand the process of inviting members of your organization to claim their accounts. Security and Governance Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology. Workplace API Learn how you can automate and integrate your custom solutions with Workplace using our API. Live Video resources Looking to use Live Video to transform your Town Halls? This is the place to get tips, guides and practical insights. Knowledge Library resources Wish your intranet was a little more inspiring? Use these Knowledge Library resources to get started. Employee experience Ready to create a real culture of belonging? 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About Features Pricing Insights Partners Resources About Choosing Workplace Solutions Security Customer Stories Workplace for Good Getting Started Features Features Integrations Interactive Demo Pricing Pricing Plans Forrester ROI Study Insights Blog Events & Webinars Ebooks & Guides Newsroom Partners Become A Partner Service & Reseller Partners Integrations Partners Resources Customer Resource Center Technical Resources In-depth hubs Workplace Academy Help Center Support Customer Communities What's New in Workplace Choosing Workplace Why Workplace Diversity & Inclusion Future of Work Solutions How can Workplace help you? Business Communication Employee Engagement Strengthen Culture Getting Connected Frontline Workers Remote and Hybrid Working Security Customer Stories Browse All Podcasts Workplace for Good Getting Started Features Features at a Glance Business Communication Knowledge Library Groups News Feed Mark as Important Employee Engagement Live Video Events Comments Video Chat Auto-Translate Strengthen Culture Groups Polls Profiles Surveys Safety Center Getting Connected Integrations Access Codes Bots Insights Mobile Integrations Connect to all your tools Workplace & Microsoft Integrations directory Interactive Demo Pricing Plans Forrester ROI Study Blog Future of Work Business Communication Employee Engagement Leadership Culture Remote Working Team Collaboration Productivity Events & Webinars Ebooks & Guides Newsroom Become A Partner Service & Reseller Partners Integrations Partners Customer Resource Center Start using Workplace Business Communication Employee Engagement Strengthen Culture Technical Resources Set up Guides Domain Management Workplace Integrations Account Management Authentication IT Configuration Account Lifecycle Security and Governance Workplace API In-depth hubs Live Video resources Knowledge Library resources Employee experience Workplace Academy Help Center Getting started Using Workplace Managing Workplace IT and Developer Support Support Support Get in touch Customer Communities What's New in Workplace English (US)English (UK)日本語EspañolFrançais (France)ItalianoPortuguês (Brasil)ภาษาไทยTiếng Việt English (US) Log in Try Workplace Contact Sales IT Configuration Be sure everything around IT works smoothly for Workplace. Contents Account Management Manual Bulk (with spreadsheet) Automatic Email-less accounts Manual Bulk (with spreadsheet) Automatic Email-less accounts Authentication Username and Password Single sign-on (SSO) ADFS Setup Username and Password Single sign-on (SSO) ADFS Setup IT Configuration Domain Management Overview Verification vs. Allow listing Domain Verification Domain Allow listing Email Deliverability Networking Live Video Workplace Chat MSI Domain Management Overview Verification vs. Allow listing Domain Verification Domain Allow listing Email Deliverability Networking Live Video Workplace Chat MSI Account Lifecycle About the invite process About the claim process About the invite process About the claim process Workplace Blueprints Complex Organizations Workplace Configuration Builder Identity Change Management Complex Organizations Workplace Configuration Builder Identity Change Management Security and Governance Workplace Trust Manifesto Account security and MFA Security Logs and Health Score Malicious Content Detection Safety Check Admin Roles Corporate Devices Workplace Trust Manifesto Account security and MFA Security Logs and Health Score Malicious Content Detection Safety Check Admin Roles Corporate Devices Integrations Introduction Third Party Integrations Microsoft Integrations Custom Integrations Introduction Third Party Integrations Microsoft Integrations Custom Integrations Overview Overview We request that companies Verify or Allow list their email domains as a prerequisite for enabling their System Admins to better govern their Workplaces. Your System Admin will be able to access increased user management capabilities and a broader spectrum of technical features. ? If you're having issues with verifying or allow listing your email domain, you should contact someone from your IT department. They will likely be able to perform the domain verification for you. Domain Verification vs. domain allow listing Domain Verification vs. Domain Allow listing ? It is always recommended to verify your domain if you can, rather than simply allow listed or even worse, not performing any of the two. We regard the verification of a domain as proof that you own that specific domain and therefore must have access to all the information and features necessary to manage all the users with that email domain. Allow listing is considered as evidence that you have the legitimacy to use a specific domain. Since allow listing is not a proof of ownership (like verification is), there will be limitations regarding the amount of access and control your admins can have over all the users with that allow listed email domain. Allow listing your domain allows other people with the same email domain to create separate Workplace accounts. If you choose to allow list your domain rather than verifying it you will not be able to: Block others with the same email domain from creating separate Workplaces Enable Single Sign-On Edit personally identifiable information for the users with that domain Send users notifications prior to their profiles being activated for the users with that domain If you allow list your domain you can still choose to verify it at any time. Check domain status Check domain status You can check which domains have been verified or allow listed in your instance by logging in as an Administrator who has the System Administrator role. Once you're logged in as an Administrator with this permission, you can complete the following steps to visualize verified and unverified domains. 1 In the Admin Panel, select Settings. 2 Click the Email Domains tab. Check the status of your domain(s). In the Incomplete verification and allow listing section, indicates a domain has yet to be verified or allow listed. Either verification has not been attempted or it has failed In the Allow listed and verified domains section, indicates an allow listed domain, indicates a verified domain. Domain Verification Domain Verification Verifying proves that you own a domain and the people from your domain won't be able to create other separate Workplaces and won't see suggestions to join other Workplaces when they first sign up. ? If you verify your domain, it's important to add all the SMTP domains and aliases that you use in your organization. This will help you avoid employees creating/joining secondary instances if they sign up with another email domain/alias among the ones that you control. Once your domain is verified, your System Admins will have increased user management abilities over the profiles using that domain. They will now gain the following administrative and technical capabilities: Full access to personally identifiable information Capacity to edit the personally identifiable information Unrestricted automatic provisioning via an Identity Provider or SCIM API integration Configuring Single Sign-On authentication Generating claim links Add a domain Add a domain To add your organisation’s domain name(s) with Workplace: 1 In the Admin Panel, select Settings. 2 Navigate to the Email Domains tab. 3 Type in your domain name in the Enter Domain Name field. 4 Click Add Domain. The Verify screen opens. If you have more than one domain to add, click the Email Domains tab again, and repeat steps 3 and 4. ? If you get an error saying your domain is already taken, this could mean that your suggested domain has already been verified in another Workplace, or that you're trying to add a public domain. If you believe this is a mistake and can prove ownership of the domain, please contact our support team for help. You can verify a domain by using one of the verification methods listed below: Verify by using an Administrative email Verify by using an Administrative email You can verify your domain using an administrative account. Select an administrative email address to receive a confirmation email. To do this, you must have access to administrative email accounts (such as admin@) on your domain. 1 If you're verifying straight after adding a domain, select Send email. To verify at a later time (for example, after adding other domains), select the Email domains tab, click Verify next to the domain you want to verify, then click Send email. 2 Select the radio button for your administrator email address. This must be one of: admin@, administrator@, postmaster@, webmaster@, hostmaster@. 3 Click Send email. 4 Enter the Verification code that is sent to the email address, and click Verify. Verify by using a DNS TXT Record Verify by using a DNS TXT record You can verify your domain using a DNS TXT record by logging in as an Administrator who has the System Administrator role. Once you're logged in as an Administrator with this permission, you can complete the following steps to verify a domain: 1 If you're verifying straight after adding a domain, select Update DNS Record. To verify at a later time (for example, after adding other domains), select the Email domains tab, click Verify next to the domain you want to verify, then click Update DNS Record. 2 Follow the instructions to update your DNS record with the supplied TXT string. You may need to refer to your domain host’s documentation or contact their support team to complete this step. 3 You now need to wait until your website’s servers are updated with the DNS configuration changes. This can take up to 72 hours. 4 Come back to this screen, and click Verify to check if the website’s servers have been updated. Verify by using HTML file upload Verify by using HTML file upload You can verify your domain using an HTML file by logging in as an Administrator who has the System Administrator role. Once you're logged in as an Administrator with this permission, you can complete the following steps to verify a domain: 1 If you're verifying straight after adding a domain, select Upload HTML File. To verify at a later time (for example, after adding other domains), select the Email domains tab, click Verify next to the domain you want to verify, then click Upload HTML File. 2 Download the HTML verification file displayed on the verification page. 3 Upload the HTML verification file to the root directory of the domain you're trying to verify. 4 When it's done, click Verify button. Domain Allow listing Domain Allow listing Allow listing is a domain attachment concept for companies that cannot verify a specific domain but would still like to use it. While allow listing does not offer the full range of technical and administrative capabilities that verifying a domain offers, performing this action will allow System Admins to: Partially access personally identifiable information for the users with that domain. Automatically provision up to 2000 users per hour and 8000 users per day via an Identity Provider or SCIM API integration. Allow list an email domain to your instance Allow list an email domain to your Workplace instance To allow list an email domain to a Workplace, you'll need to be logged in as a System Administrator. ? You'll only be able to allow list a domain used in the email address associated with Workplace System Admin account performing this action. 1 Go to the Admin Panel and navigate to the Settings section. 2 Navigate to the Email Domains tab. 3 In the Add New Domain area, enter a domain name and click Add Domain. 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