I purchase this modem just under 1 year ago to replace a Motorola cm that be fail . the Mot sb last approx 3 year , which be pretty average for this type of appliance that be always on . for the last 2 month or so we have be get intermittent connection drop . the drop occur on the Service provider side , as indicate by the modem light . reset and removal of power do not help . the drop be get more frequent . I start call cox , my sp , and the odd thing be , that once the call be initiate , the connection seem to work . this work 90 % of the time , then I can just hang up , without talk with anyone . upon speak with customer service , they report that the modem reset itself hundred of time a hour and say that some other technical indication -lrb- he would not elaborate further -rrb- be way off the chart . he recommendation be that the Modem be bad and he would need to send a tech out to verify -lrb- and of course sell I a new one -rrb- . I have use other Linksys product before and have be happy with they . this be the bottom of the barrel for they engineering team . the modem should last longer than 1 year . the tech on the phone also indicate that he have see these modem fail earlier than other brand . I be hopeful that this Linksys product be a contender , but will not buy another .