the install setup be easy for I and I be not that puter literate . I have to call Comcast after they screen info -lrb- name and phone # -rrb- still would not connect to the internet . I have to give the tech the MAC Code of the new modem . they have I up and run in about 2 minute . the modem be work great so far without a problem . no need reset or loss of internet . I would recommend this modem to you for sure . it replace a Motorola 5120 that I use for 5 year and still work great . run warmer than my old 5120 but not a issue at all . you will like this modem it be solid and reliable .