after move to a new construction townhouse in a cox Cable certify location , my old Arris DOCSIS 2.0 cable modem begin randomly drop my internet connection and progressively slow down over the course of a day . after installing\/activating this modem with cox rus , I be now see download speed of 32 + mbp -lrb- vs. ~ 20 mbp -rrb- and upload speed of 12 + mbp -lrb- vs. ~ 6 mbp -rrb- with a ` a ' line quality rating and excellent snr reading . I have the modem connect with a aftermarket cat6 ethernet cable to my dual-band Gigabit router provide both wire and WiFi access to several computer , av device , and game console throughout my home . for activation , you will need the customer s\/n and the MAC of the device . my cable modem have one sticker with this information apply to the bottom and at least six -lrb- 6 -rrb- additional professionally print sticker in the box for I to place in other location -lrb- e.g. network log book -rrb- . activation be quick-and-easy over the phone with modem identification and activation happen less than 10-minute after complete the phone call .