Got this with Charter Internet installation to replace Verizon dsl service . as a aside , the dsl be molasses compare to cable . anyhow , as for this modem , we have have zero issue . no dropout , no random reboot , etc. . however , it make no sense pay a monthly fee for a $ 86 item , so now that the rental unit have prove itself , we 'll be buy the same model to replace it . for what it be worth , my bet be that 90 % of complaint about modem a router not work correctly have more to do with user not set they up correctly than with the product themselves .