I have be use this modem for 3 week now , with Comcast as my provider . I get 20 mbp down and 5 mbp upload , which be what I pay for -lrb- so no complaint about that -rrb- . I have have 0 connection drop or other problem . setup be extremely easy . I connect the modem to the cable wire , connect my laptop to the modem via Ethernet , and thing work . thus I would rate it perfect in the area of speed , reliability , and ease of setup .