I be a early bird Christmas shopper and order my son a pair of these shoe from this company in AUGUST . since they be a Christmas gift , I do not give they to my son until Christmas day . after he open the shoe -lrb- loving them -rrb- we realize that they be too small . I contact the company to see about exchange they -lrb- not return them ... just a exchange -rrb- and they refuse !! I tell they that the package be not even open and the shoe be never worn but they still deny my exchange . I be tell that they have a 30 day return\/exchange policy . this policy be wrong especially under the above circumstance -lrb- item be a holiday gift , unopened and unworn -rrb- . this policy irritate I even more as I order a similar pair of Rainbow shoe for my daughter from a company call american Sole -lrb- who have the same return policy as this flip Flop store -rrb- and they take my exchange ! overall , my fault for not read the fine print but I want to make it know to anyone who may purchase from this company in the future that they extend no courtesy in any situation . would not suggest this company to anyone .