it arrive shortly after order . the prong on the plug be a little bent , but I just get out the pliers and fix it . just plug everything in how comcast , or whoever , have theirs set up and you be almost there . the next time you try to log on to the internet , it will walk you through how to register it and then internet will be yours and you will no longer have to pay comcast they 7 dollar every month for a little box that you can install all by yourself .