3 week ago , I contact Maglite for a replacement switch for my 4-d flashlight , in which the switch fail . the customer service rep ask I for my serial number , which I give she and she assure I that I could get a replacement switch . I give she my name and address and she say that a shipment have just go out , and it would be in the next shipment . that be fine with I . day turn into week . still no part . more day go by . still no part in the mail .  hmmmm . be this how long time customer be treat ? I previous own a variety of they flashlight , from a AAA Solitaire to a 5-d flashlight , at least 5 in total . my dad have purchase in the neighborhood of 15 or more himself , start in about '86 when someone else turn he onto Maglites .  customer support be as important to I as the product itself . have customer support become a casualty of a tough economy ?  this long-time customer will have to look at alternative the next time he be buy a flashlight .