I get this projector about a month ago in NY and travel with it back to argentna where I live . first time I turn it on the thing burn out even though it say it support multiple voltage and I read the manual thoroughly before plug it . I mail optoma for the guarantee but they only cover it in the US . there be no official service outside USA and maybe Canada , not in Argentina anyway . I write they several email and get few reply . more than once I have to forward they the same mail so that they would give I any dice . I finally take the projector to a spacialized service and they tell I the power supply blow and that they could not get the part for it . I be still wait for Optoma to give I a answer and see if they can ship the part over . the thing be that the lamp have a 90 day guararntee so they be probably wait for my time to run out . if you get a projector be sure to buy from the well know brand like epson or hp . they part be much easier to get and they have worldwide support and service .