you can read my original 1-star -lrb- should have be zero -rrb- review below . after post it , I email a copy to aroma through they web site . I receive a email back say I could have it fix through warranty . I write back thank they for respond , but point out they have not actually read what they be respond to since the point be that they make it more expensive to have it fix under warranty than it would be to buy it new -lrb- again -rrb- . next day a aroma rep call I . I have to explain again that they warranty term make the warranty worthless and why . she response , `` well , that would just be silly ! it would make no sense . '' -lrb- that be my point . -rrb- she go on to say that they have change they warranty from what be include with the product precisely because it be ridiculous to ask the customer to pay more than the replacement cost to get a warranty repair . she tell I that all I have to do be to provide proof-of-purchase . no return . no s&h; fee . I go online to my amazon account , save the order as a pdf and email it to the rep. within a week a new rice cooker arrive . admittedly , I have not try it -lrb- because I have already purchase a different-brand replacement locally -rrb- . hopefully , the replacement aroma cooker will last more than two time . still , I be impressed that they respond , call , and replace the unit . o r i g i n a l r e v i e w s t a r t s b e l o w : I love the red color . this be go to be a great fit for the decor at my cabin . three time this work just fine . the fourth time it get so hot that the bottom inch and a half of rice be a solid brick . I pull the pot out of the cooker and set it down into water in the sink . it fizzle , pop , steam for a unreasonably long time . the burnt rice be so harden that it come right out in one piece . however , after wash the pot with just a soapy sponge , I realize that the teflon coating be flake off . still , I try again to see what would happen . I find that it only know the hottest setting -- no simmer , not `` warm '' -- just extremely hot . I have check the warranty . forget it . really , in all honesty , there be no warranty on these . for a warranty claim , you have to call to get a rma . then ship it back to they at you expense . and you have to include $ 13 to have they ship a replacement or repair one back to you . so , the get it repair under warranty will cost more than just buy another .