this be a review for the rebate portion of the card . if you be not interested , then do not read . however , I be post this because I feel it be pertinent information , and for I , it be what determine my get this card from this manufacturer . long story short , they have provide completely conflict information on the process of the rebate , and will do whatever it take to make sure that you will never get you rebate in the window that they originally advertise . here be the documentation of my experience : on Thu , Jun 21 , 2012 at 6:55 pm ,  write : -rrb- Dear xxxxxx , -rrb- -rrb- we be pleased to inform you that you rebate , with the basic service -rrb- level you select have be process and approve on 06\/21\/2012 . -rrb- -rrb- you Amex  reward card will be mail within 8-10 week . please contact -rrb- we if you have any additional question . -rrb- -rrb- Below be the summary of you rebate registration information : -rrb- -rrb- track Number : xxxxxxxx -rrb- rebate offer : Sapphire special mail-in rebate -rrb- rebate Item : Sapphire Radeon hd6950 2g ddr5 pcie -rrb- rebate Item UPC number -lrb- s -rrb- : xxxxxxxx -rrb- rebate award : $ 20.00 -rrb- Service level Basic : $ 0.00 -rrb- final award : $ 20.00 so , 8-10 week go back from 6\/21\/12 . nothing happen . the tracking number they give I do not work , either . I send they another email : ----- original message ----- sent : sep 1 , 2012 2:38:14 PM Subject : Re : Rebate Processed Hi , just wonder where be my rebate card . I still have not receive it . the tracking number you give I do not work . all the claim history , accord to you website , say be : \* Claim Status history \* ------------------------------ Date Status comment 5\/19\/2012 5:22:10 AM Claim create 5\/19\/2012 5:23:28 AM Claim Completed , Awaiting Receipt of Documentation 6\/14\/2012 1:54:40 PM Documentation receive 6\/21\/2012 9:54:55 PM Claim be approve it should have be here within 8-10 week . can you please provide I a status update ? ---------------------------------- it take I another email and another week before I finally get a response -lrb- they advertise that they always respond within 2 business day , because customer service be `` very important '' to they -rrb- . here be the most recent email : on frus , sep 7 , 2012 at 6:46 AM , 4myrebatesapphire  write : thanks for you email . customer satisfaction be very important to we and as such , we will respond to you email , answer any and all question within the next 2 business day exclude weekend . hello . you rebate have be approve as of `` 09\/01\/12 '' . it take 8-10 week from the date of approval for the rebate payment to be issue and send out . ------------------------------------------------- wow , really ? another 8-10 week after 9\/1\/12 ? what about they website and email from they , say my claim be approve back in 6\/21\/12 and that the card would be issue within 8-10 week from 6\/21\/12 ? complete and blatant lie . they clearly have zero intention of mailing I anything , hope that I would probably forget , and they could scam I and countless other out of a rebate that be owe to we , as what they advertise . they be also base in Hong Kong , make it more complicate when pursue legal action ... which i be sure they be fully aware of . just relay my own personal experience , hope to let everyone be aware of what they may encounter . I hope everyone be able to get they rebate and for I , it be just a fluke , but I think they response show they do not take customer service very seriously at all .