this clock be originally receive -lrb- several year ago -rrb- in unacceptable condition . the seller be notify by email , and before they would even receive it back , a new one be deliver to I . this be what customer service be suppose to be ; namely , a. sincere and thoughtful apology follow by first rate corrective action . the clock , in the intervene four year , have work properly . it be quiet . it keep time accurately . it be a faithful reproduction of the period seek . it be easy to see in the dark ... and easy to read from a distance . a great product ... back by outstanding customer service agent . I fully intend to execute repeat business within the year ... which hopefully indicate my highest degree of satisfaction .