previously , I review the Sonic Boom Alarm clock -lrb- heart shape -rrb- and Extension cord . when I have receive the package there be `` nothing '' in it ; however , since that time , I have talk with the company and they be very courteous and apologetic -- mistake do happen . I have be upset as I be concern I would not get it in time for my daughter 's birthday . the company assure I it would be send immediately , and I receive it in 3 day . I must compliment this company for they polite and quick response .