I be give a double snap-n-go stroller as a baby gift from a relative . after two use , the stroller break and will no longer fold down . not only be I strand in a parking lot when the stroller break , but I have be unable to use the stroller -- and thus , unable to leave the house with my newborn twin - for ten week while I have go back and forth with Baby Trend 's customer service department . the Baby Trend customer service department have have I disassemble the stroller three time ... take and email two picture of the broken stroller ... I have have 3 + phone conversation with 4 different customer service rep ... I have wait a total of ten business day for two different box that be send to I -- neither of which be large enough for the stroller . all the while , I be a mother of four child under 4 year of age . they have be completely unreasonable in what they have ask I to do ... the latest request be to wrap the stroller in a black garbage bag to send it back to they ... something that FedEx highly discourage -lrb- and say there will likely be damage to the stroller -rrb- . I have literally miss out on many family experience due to this broken stroller and Baby Trend 's refusal to remedy this issue . we can not take out twin out of the house without a double stroller - and unfortunately , we make the mistake of get a Baby Trend product . do not make the mistake of buy this product . the only thing worse than the quality of the product be the level of customer service you will get from Baby Trend .