I buy the rack after read the very positive review here . after receive it after about a week with free shipping , I be excite and unpacked it only to find that it be very poorly package and it arrive with 4-5 hole in the outer box . I find the package with the hardware for assembly -lrb- intend to be vacuum seal -rrb- be rip and open . because of the 4-5 hole in the outer box several piece of hardware be miss -lrb- that otherwise might have just be roll around inside -rrb- . I call Apex customer service -lrb- the company be actually call `` MPEX '' -rrb- and the girl on the line be very matter of fact - unapologetic - and tell I they would ship the miss part within 10 business day . REALLY - 10 day ?! for miss hardware that could be cheaply and easily send at least via priority mail - to accommodate a customer b\/c of the poor packaging of they product in the first place ?! oh no - when I question she about get the part sooner she get defensive , and ONLY then offer a insincere apology for the inconvenience and assert it take 10 business day for the part and I would have to wait - there be nothing else they could do , she say . REALLY ?! or I could return it to the store and get a new one send -lrb- i.e. , Amazon -rrb- - yeah that be a easy option once the thing be unboxed ! I be optimistic about the build quality have see it now in person , but very frustrated with the poor quality packaging - horrible customer service - and now have to wait 10-14 day further -lrb- if you include weekend -rrb- to even assembly the rack . not a good start !!! I be trust all the positive review on the product itself - once I get the necessary part and get the thing assemble .