the product be well-made but nautilus , maker of bowflex product , like many fitness equipment seller , have integrity issue . my stand be obviously a return . the box be poorly retap . when I open the box , the bubble pack with the screw , nut , and washer be open as a person would open a bubble pack by peel off the paper backing . the hardware be scatter all over the box . after sort the hardware and search the box , I be short two washer . there be a small scratch on a leg of the stand . I do not mind a return , but at least , check the stand for nick and miss piece , and retape the box so a return be not so obvious . actually , care about you customer . the building of the stand take I three hour , but there be no problem . the instruction be clear and after I finish I have a quality product to hold my dumbbell . it be a matter of be organize and patient . I use my dummbbell three to four time a week . the stand be essential . when work with 45 pound in each hand , pick these dumbbell off the floor be ask for a pull lower back . the Bowflex dumbbell and the stand be excellent . nautilus suck .