the product be fine , although a pain to assemble , and I be use most of it now . however , one of the cross-bar have the hole for the screw drill in the wrong location , so I call the manufacturer to get a replacement . aside from not have any way to leave a message on the weekend when I first call , when I call again on Monday the operator be incredibly rude and not at all responsive , and make I feel like a idiot because they own brochure do not have part number list . she say the part be on backorder , would arrive in 3-4 week , and hang up on I . while this product be too much of a pain to send back , and aside from the fact that it be largely assemble , I would never buy from these guy again . they be a mom-and-pop operation as evidence by they voice mail message on the weekend , so let the buyer beware -- there be other weight rack out there from larger company you may want to consider if you think there be any chance you 'll have to speak to customer service about you purchase .