the product itself be excellent ; from the quality to the price . it be `` box ready '' except for load the map . the map load need Tech support , and that be where the problem be . I spend all but half a day , call and recall for assistance . the tech staff be very friendly , but time after time after time the map load program freeze up ; and every time I have to call for assistance . there Tech operation need a major upgrade . my time be money ; and four hour be a lot of lose money . please upgrade you in-house loading experience . I be very fearful to call back for upgrade to the map when I get the email that there be upgrade to be load . the stress level of a possible half day of Tech support help make I stressed already .