I have have nothing but trouble with my Dwell subscription : June 2006 - miss issue . I contact customer service by email , they take several day , and I do mean several day to return my email . the problem be finally resolve with a telephone call on my behalf - they extend my subscription by 2 issue . however , the replacement magazine do not come and I have to telephone they again . they say on the telephone that it would take 4-6 week to get my replacement magazine . they be correct . January 2007 - I receive several renewal notice from Dwell , though my subscription do not expire until October 2007 ! I email customer service -lrb- again -rrb- , and after several day they reply to my email and assure I my subscription do not expire until October 2007 , and that they send customer renewal notice early , 9 month early in fact , so that customer have time to renew . customer service should not make excuse for they shortcoming . March 2007 - I do not receive the March 2007 issue and April be already on the news stand . 2 miss issue in the past 6 month . frustrated . I just email customer service and receive the auto-reply of '' ... you message have be submit to a customer service representative who will respond to you within two business day . . '' I hope it really be only two day . Update : No email response yet on the above . will have to telephone they again . four time since June . shockingly horrible customer service . though it use to be one of my favorite magazine and I really want to continue like it . however , I can not bring myself to do it . I now feel ill when I see the magazine - know that I have receive minimal value for my money . I will not be renew my subscription , and be seriously consider cancel it now . I therefore can not and will not recommend this magazine to anyone due to lack of customer care . FYI : I order this magazine directly from Dwell and not from Amazon .