the vacuum cleaner break within the first 5 minute of cleaning . it start to smoke and smell like burn rubber . turn out it break the belt . I call bissell right away and they be very nice and send I 2 replacement belt free of charge overnight . the other issue be that once I vacuum the machine get extremely dusty and dirty on the outside . perhaps because the connection do not fit too well . the hose be very short and once I start use it it pop out and throw dust all over the vacuum . up to now it have be use twice but look like 10 year old vacuum . it be very noisy too . despite all this say I be keep it , because it show that it pick up the dirt of the carpet . perhaps a lot of these issue be due to the fact that I vacuum a brand new carpet and something like a white dust be come out of it . I have to stop the vacuum and throw away the dust every few minute . it be amazing how much it pick up . we will see how it handle in the future but as I mention above Bissell customer service be great and the vacuum have a warranty so I be not worry .