I love my Meile untill it overheate due to a simple defect . I bring it into a authurized service centeron the 15th of March and have yet to get it back . aperantly the part that it need have to come all the way from Germany . after the second week of wait I start to panic be without a vacuum cleaner so I get out my trust consumer report . c r rate the Kenmore Intuition upright and at $ 249 it be also rate a best buy . off to Sears I go . I love the KENMORE SOOO MUCHY that when I finally get my Meile out of the shop I plan to put it on Craig ` slist !