the tip of the philip screw be break off before it be package in celophane and seal . the crevice tool be not include and neither be the extension tool . vacuum have good suction . it be lightweight . I find the handle uncomfortable to hold and the standing height of the machine uncomfortably short . I be 5 ' 5 '' so not sure how someone taller would use . I have some arthritis in my hand which be usually not a problem in perform task . however this handle left my hand hurt after very brief use . overall I be disappointed give the many review praise machine and think the quality lower than my previous hoover . return item and will not purchase brand again .