until someone can email I at cloudninesterling@hotmail.com or reply to this comment and tell I how they could rate this anything over a `` I hate it '' , I refuse to believe other be rate the correct product . I have have this vacuum for a year and have re-try it about a dozen time . no matter what setting I put it on -lrb- from bare floor up to high carpet -rrb- it simply do not pick up debris from the few carpet I have in my home . this vacuum do not work . I throw mine in the dumpster today . Mary Jennifer Pruim Age 43 Chicago , il