order this product around the 20th of January . receive it on the 27th of January . upon open the box there be loose hardware as other have state . I begin try to put the rack together , seem pretty straight forward , however what I soon realize be that the left support beam do not even have any hole drill into the middle bracket . it floor I that this be not identify before packing . I mean , it be not something small , like a miss washer , or even a miss bolt , it literally do not have any hole drill into the bracket . I be at a standstill . after contact Impex I be initially tell a replacement leave support beam would be ship out within a couple of week . a couple of week pass by , no replacement beam , so contact they again , and be then tell that the part be on back-order -lrb- probably because of the miss screw hole -rrb- and it would be the second week in March . I contact they today and be tell that it will still be another three week , that the part should arrive by the 30th of March , which will be over two month later than when I order it . from what I can tell of what be actually there , it look like it might be a pretty solid rack , but buyer beware , since this be come from China there be apparently no to very little qc , and they customer service be very aloof .