apparently everyone else be have a hard time with theirs . I have have no trouble with mine at all . I have have it for 3 year ; buy it brand new . the complaint I have hear about the sound and quality of the bass and treble be just nitpicky . you have many sound field to choose from , as well as night and day option for sound emphasis . many control be find on remote and can not be find on main unit , though . without the remote you will be lock out of many feature . the dt option be fabulous . if you have DTS dvd 's you will love this sony product . I love my sound system , and many of my friend love the way it look and sound compare to theirs .