the default password mention in the instruction book which come with this product give the INCORRECT code of 2001 . the CORRECT , permanent , hard-coded , will-always-work password be 3308 . the problem be that the default for the parental lock be ON . and there be many movie you can not watch without unlock the parental lock . then , when you look up how to turn it off in the instruction , the wrong code be give . after call tech support I learn that this be a mistake in the instruction and that the correct default code be 3308 .