customer service - the Panasonic website claim this be very important to they . I have my home theater only 3-4 month when a VCR tape get stick . I have now be at the service center for almost 4 month ! when I be lucky enough to get a response from Panasonic -lrb- which be rare -rrb- , they make promise of completion and\/or replacement . but promise will not play the dvd 's my family would have like to watch together over the holiday . when we finally get through to the customer service center on the phone , they have the nerve to hand up on we twice . if you want a COMPANY to stand behind THEIR PRODUCTS - stay away from PANASONIC !!! I have truly give up hope of even get my home theater back from the Panasonic service center .