bose  Lifestyle  t20 home theater system -- black  I go to the online site and develop a complaint record use they online system . I do not get any response from there in few day I call up they call center . the person in the call center go through some series of step . . which i have already do myself earlier but to no result . my system be just blinking a red light and have stop work . the person ask if I have buy the system from a reseller or bose directly . there be a whole series of confusion around that which i could not understand . but he tell I that it will take I two week to repair . I say that I have purchase from the Bose Store at Commons Way , Bridgewater and I can reach they . on this he suggest that I just need to carry the console and walk to the place , and they will replace the system . he do not advice I to take my remote with I . when I reach the store , the store tell I that I should have buy my remote with I . I say the person on the phone do not ask I to do that , and they be a complete confusion wherein the store guy tell I that I need to go back and bring the remote . they say that they dont stock this product in display . . meanwhile I keep tell they about my conversation with the phone and they could not understand , I show they the complaint number , and this lead to further confusion . by this time I be completely exhaust , feel frustrated and think why I even buy this at first place . here be the conclusion that I have from this . . 1 . Boss -lrb- bose -rrb- be always right . 2 . in case if you have any confusion , please follow rule 1 . I think the entire way of try to prove that I be wrong . . seem too much for I . I wish I dont have to deal with they . I decide to complain about this whole thing and call up the call center . go through another round of confusion and finally the guy say how can I make you happy . . all i say be . . let I hang up . best Vivek