we buy Samsung 's home theater system . it work reasonably well for a very short while , before the receiver suffer a debilitating hardware fault . Samsung accept that the unit be defective and repair it . eighteen month later , the issue rematerialize , but Samsung refuse to re-correct it - irrespective of the fact that they repair job do not last . numerous call to customer service achieve nothing more than unfulfilled promise that a manager would call we back , and the follow message -lrb- almost verbatim -rrb- : `` due to normal wear and tear , it be unreasonable to expect Samsung product to last longer than 18 month . ''