just like a previous reviewer , R. Adams from Austin , I have have nothing but the very same problem with my Panasonic home theater . it be alarming to hear that he have have the same lack of customer service from Panasonic that I have experience . since day # 1 , I experience major problem with it . after nearly five hour of disassemble my old speaker and put this one together , I begin to test it with a dvd . within minute , the sound shut off altogether . the movie still play , but the volume be nonexistant . I go over everything again ... everything ... and try again . same problem . I have to turn the unit off and then on again , and the volume be back , but it happen repeatedly . it become almost comical ; you buy something like this to upgrade you movie-watching experience , and instead , it turn what little leisure time my family be afford into misery , and I be honesty not exaggerate . I have try contact Panasonic four time regard this issue ; the first time , they tell I to take the entire system apart , make sure none of the wire be fray , and put it back together again . it have take I hour to put the thing together to begin with , and I would already do exactly what they have say to do , but still , I move furniture , trace all the wire to make sure they be fine and unfrayed , and put everything together again . still , nothing . I watch `` Phantom of the Opera '' one night just to see how often the sound cut out ... it take almost four and a half hour to watch the movie , and I have to re-start the theater a mind-blowing 214 time . Panasonic never respond to any of my further inquiry . evidently , the have steal my money and that be good enough for they . I will never buy any Panasonic product again , almost entirely base on he way Panasonic fail to address the problem . I feel rob .