we have own Onkyo component for over 15 year now . when we decide to upgrade we exist Onkyo receiver to take advantage of the new technology for home theater , we know we want to stay with the Onkyo brand . after check models\/prices locally , we look online and come across this system on -lrb- ... -rrb- and decide to go with it . the system ship and arrive as advertised but after set it up we start have problem with it within week . we run all of we audio\/video component through the receiver then out to TV & speaker . we first problem be that when watch dvd the picture would blank out for a few seconds periodically and be not isolate to just one damage disk . the sound would continue on through these black out without interruption . for troubleshoot I bypass the Onkyo receiver with the video output from the dvd player directly into the tv . the video black out stop . when I contact -lrb- ... -rrb- about the problem , I be tell that I have to deal directly with the retailer that ship it , not Amazon . I contact the retailer and be tell that we need to contact Onkyo for repair\/assistance . since we have a viable workaround to this issue we decide to skip the hassel of disconnecting\/boxing\/shipping the unit back and be without a stereo for 6 - 8 week or more . well , about 8 month later the same thing start to happen when we be play tape in we VCR . again , I bypass the receiver directly to the tv and the problem stop . we do have other `` issue '' with the Home Theater in a Box system , such as the speaker not be very good quality , the subwoofer box rattle and we find a loose piece of wood in it . we never have a problem with we previous Onkyo component . we have subsequently purchase a new Onkyo receiver from a local retailer and have not have any problem with it at all . obviously we still like Onkyo brand and do not know if we problem be relate to purchase a `` refurbish '' system or not but it be hard not to draw that conclusion .