I have own this make and model of rice cooker for almost 3 year . I do a tremendous amount of research before request it as holiday gift , and be still thrill with my present . this rice cooker get fairly regular use , and do a fantastic job every time at make rice . it still look brand new , and I have have no issue with any of the part , the teflon coated bowl have no sign of scratch , chip or wear . this cooker be dead easy to use , require only two button for everything but the time cook function . I almost always rinse my rice before cooking - the rice have a gluey - starchy - pasty-ness otherwise . to rinse my rice , I just place it in the cooking bowl add water , swish it around with my finger , and gently tip off the cloudy water a couple of time . one the rice be rinse , just add fresh water until it be up to but not over the correct line inside the bowl . put the bowl back in the cooker , push the menu button until the triangle point to the same setting as the line you fill the bowl to , then press start . I can not imagine a way of make it any easier . it be worth note that it do take longer to cook rice in the rice cooker - maybe 1 hour for white rice on the basic setting , as oppose to `` 20 minute on the stove '' -lrb- which always take closer to 30-40 minute on my stove . -rrb- but , I just start the rice before begin any prep-work for the rest of the meal . even for a basic stir-fry or curry , by the time I have assemble all of the ingredient , prep they , then cook they , plain white rice be always perfectly cook and on the hold warm setting no matter if I use the quick cook or the regular white setting . I appreciate not have to babysit the rice while cook the rest of my meal . I have have perfect result with every rice I have use - calrose -lrb- use the sushi rice setting -rrb- , jasmine , all of the Lundberg variety and blend -lrb- use the brown rice setting -rrb- , black japonica , mahogany , etc. . the only rice that have not meet my standard have be the Himalaya brand basmatus -lrb- other basmati have be fine . -rrb- it have the unpleasant consistency , texture and taste of convert rice or boil-in-bag rice , cook the same rice on the stovetop result in a similar taste and texture , but the consistency be slightly improve . other thing worth note - this be the perfect size for a family of 2 . when use the porridge setting , the porridge thicken considerably on stand to the consistency of risotto -lrb- but the texture be totally different -rrb- it be best to serve immediately at the end of the porridge cycle -lrb- unless you like the thicker consistency . -rrb- if you be use a rice blend , look at the package instruction - if it say to cook for 40 + minute then use the brown rice setting . short grain white rice that be shape like a tear drop cook best on the sushi rice setting . do not lose the instruction manual , you 'll want it handy the first few time you use the time cooking function . in short , this be the absolute best appliance I have ever have . I be impressed with the quality and durability , and be please with how it have continue to deliver perfectly cook rice for nearly 3 year with no sign of wear .