I purchase this cooker in the beginning of February 2011 after read many review because I want the perfect one that be within my budget . the cooker arrive quickly but the first time I try it out , it just work ok but it keep switch itself on to warm even though the rice be definitely not cook . I try turn it back onto cook but it would not let I do it so I add some water , mix the rice and close the lid , it then let I put it on cook . it do this a few time , in the end of a long wait , the rice be cook and taste pretty good . I try this cooker a few time and it do the same thing , so I contact amazon and return it for a exchange of the same machine . I think it might be defective and want to give it another chance . Amazon give I a prepaid return label for I to print out and I choose to have UPS come to my home to pick it up , Amazon send out a replacement . the UPS guy arrive around noon the follow day and pick up the return , about 10 minute later , Fed ex arrive with my replacement . I be impressed ! I immediately wash the inner bowl , steam tray , measure cup and spoon and put it to the test . I make a batch of rice , the minimum amount which be 2 cup raw rice , set my own timer and in exactly 20 minute , the rice be completely cook , nice and fluffy , it be perfect ! a lot of steam come out of the lid when I open it . I make more rice , this time make 3 cup and it cook in about 35 minute , the machine do need a little water add and mixed and back onto cook . this really work very well and I be very satisfied with it . no more cooking rice on the stove for I , I will recommend this rice cooker to anyone look for a good affordable machine . I have not yet use the veggie tray but will be try it out next .