I buy this item back in March 2010 and have use it a minimum of 3 time a week every single week since purchase . -lrb- my wife be Filipino -rrb- we have never be disappoint with the quality of rice this cooker make . we have also use it to make beef stew as a slow cooker and use it as a vegetable steamer also . it still make rice the way it do when it be brand new . even the non-stick coating on the 2 include pot be still fully intact and look brand new . it be operation have be flawless . the only thing you might have to make adjustment to as you use it be to learn the right amount of water to add to you uncooked rice to get the desire consistency you like . this be not a con but a learning curve . now we make only make 3 cup of rice at a time 3 time a week . we do this because the rice stick together after 24 to 36 hour and we like freshly cook Jasmine rice whenever possible . the clean-up could not be easier . the steam condensation be collect inside the cooker . very well make . I highly recommend this item .