I think I could trust the Black and Decker name ... not so . this useless piece of equipment stop work after two use . when I call the customer care number -lrb- the bold black number on the front of my Rice Cooker user manual that say customer service -rrb- I be tell it be a company that offer customer reward . think I have misdial , I call back ... same result . I explain I do not want any reward offer , just want to talk to customer support . they cave I a toll free number ... turn out it be a 1-800 number directory number . . not B&D; support . I give up since I do not think this item warrent any more waste time . I 'll be cooking rice the old-fashioned way , unfortunately .