my wife purchase this rice cooker in August of 2009 . within two week of purchase the cooker get stick in the `` keep warm '' mode somehow . we think it be because it be in keep warm mode and then we unplug it without turn it off first . we send it back to Amazon and get a replacement with no trouble at all . thanks , Amazon . we second cooker have be go strong since the end of August 2009 . it be super easy to clean and it always produce the best , most fluffy , steam pile of rice . it be a great machine . we have use it almost daily and it always do its job . it be now well over fifty dollar cheaper than what we buy it for in August 2009 . wow , price sure do come down . we have always turn the rice cooker off before unplug it . since do that we have never have it get stick in keep warm mode . this be a superb little machine and we would recommend it to anyone .