I have own two of these rice cooker by aroma . while they work , I really like they . I like be able to cook rice ahead of time , and then hold it as I get the rest of the dinner ready . the first one of these stop work after 3 month . the second last 1 month . this model be not very expensive as rice cooker go , so I do not try to contact the manufacturer base on other people 's experience with that , just not worth the hassle . but you can bet I 'll be buy a different brand next time !