the Zojirushi Micom 3-cup rice cooker and warmer arrive a few day after be order from Warehouse deal by Amazon . it appear to be a new , unopened item . it have be discount because of neglible damage to one of the corner of the outer box . the contents of the box be in perfect shape . I would not hesitate to order from Warehouse deal again . I love make steel cut oats in this cooker . just add oats and water the night before , set the program for `` porridge , '' set the timer to when you want the oats to be ready the next morning , and wake up to perfectly-cooked oats . no more standing over the stove and constantly stir to keep the oats from stick ! this cooker also do a great job with other grain , include quinoa and hull barley . I be still try to perfect brown rice . so far , it tend to come out a bit stickier than I would like , despite wash the rice thoroughly before cooking . I be skeptical about spend over $ 100 for a rice cooker , but after use it 2 or 3 time a week for the last month , I be sell on the convenience . the cooker be well construct , look good for a electronic appliance , and take up minimal space in my small kitchen . highly recommend !