when the cooker first arrive , I be pleased beyond word . cook fast and the rice come out perfectly cook . about two month into the purchase , the cook fail . it would power up and you assume the rice be cooking . within five minute , it would switch from cook to warm mode . it should do so after all the water have evaporate and the rice have cook . the company 's warranty be a sham . the customer need to pay for ship both way . only a company which do not intend to stay in business for long will have this policy . as someone else point out , the postage would cost $ 25 for a $ 28 cooker . would advice you get a more reliable brand who honor they warranty without give the customer the run around !