I purchase this item from a local retailer less than two week ago . I use it the first time right after I buy it . I find the direction a bit disjointed , the rice be fine . the second time I use it , a week later , it just quit . the cooking process just stop and go into warm mode while the rice be still raw . I unplug it and try again , same thing . just kick over to warm mode within 5 minute . so , back to the pot on the stove and back to the store for this cooker .