somewhere in all the research I do I must have miss the part where they say this rice cooker be go to work well . we only cook whole grain rice and the brown rice I make be worse than wallpaper paste . never see such a gluey , nasty mess in my life . the direction for this be dodgy at best . somewhere I also get the impression that this be go to be a fabulous improvement on cooking rice the regular way . no one mention that it take twice as long . maybe this be a good product if you be cooking white rice , but if you plan to use it for whole grain and brown rice do not waste you time . I 'll be go back to my regular steamer with it be rice insert . that be not great either , but way better than this . on my way to return this now .