buy this in September , and use it twice a week or so until February , when it abruptly stop work in the middle of make rice . completely dead , now . while it work , it be wonderful -- rice never stick to the bottom and be perfect every time , and the steamer be great for frozen veggy , frozen shrimp , or frozen scallop . even frozen chicken be cook perfectly during a rice-making cycle , although I sometimes have to cut a frozen breast in half to get it to fit in the small space . I write Black & Decker ask for a replacement , but I be guess with shipping cost , it would probably just be cheaper for I to order a new one from Amazon .