this item be just good look junk ! after search on-line all day i realize that I be not the only one with this problem , or the only one who just have to trash this whole system ! tray i.n.t. I !!! that be all it say , then wait ! for hour , it will do nothing , totally lock up , try unplug for 30 minute to `` reset '' try remove the dvd 's . I have find two consistent complaint by many people on-line - the pop and the Tray I.N.I. t , some date back to 2007 , some as recent as my system . from a company who seem to have have customer complaint as far back as two year for the same issue and still no fix ! save yourself $ 500.00 . Panasonic be trash .