Whenever I call for support , I get someone within 2 minute . they speak English and they be helpful . . Problem be , I be call just about everytime I want to watch tv or Netflix . I be not a techie so I need instruction on rebooting , switch cable , etc. . yes , they have I switch the cable -lrb- same cable , different in\/out position -rrb- on a fairly regular basis . can never plan to watch Netflix for sure . if customer service be close -lrb- like tonight -rrb- and I turn on the tv and it be flakey , well , read a book until they be answer the phone again . will be take a hammer to it before long ! great concept , just a lousy product .